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jobs
Phillip David Payne
,
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2016 - ?
freelance
lead consultant
P2D Management Consulting Ltd.
(Jun 2016 - Present)
Director: Independently responsible for the management & direction of the organisation. The company was originated to represent professional services contracting, but diversified into independent management consulting for small to medium sized organisations in March 2019. I was responsible for developing & providing all of the services offered and acted as the lead consultant for all engagements. I manage a small freelance team to assist with supporting the consulting operations during this time.
Director: Independently responsible for the management & direction of the organisation. The company was originated to represent professional services contracting, but diversified into independent management consulting for small to medium sized organisations in March 2019. I was responsible for developing & providing all of the services offered and acted as the lead consultant for all engagements. I manage a small freelance team to assist with supporting the consulting operations during this time.
Management Consulting, Consulting, Management, Organization, Direction
2018 - 2019
temp
Contract Role
Telefonica O2.
Lead Project Manager: Joining an inflight programme of work this role involved taking the reigns from the programme manager to lead a project to exit 2 datacentres, including migrations to other sites. The role involved working to eradicate a backlog & get the project up to speed in terms of project hygiene & taking it through the initiate & planning stages using the processes & systems in place at Telefonica, working with senior technical, Property, & Management leads associated with the datacentres, alongside other dependent programmes & programme managers. The role was originally intended to see the project through to completion, however due to a significant unforeseen reduction in programme scope, the programme did not require 2 full time PM's. Overall, It offered me great exposure to large scale multidisciplinary programmes & projects in the telecoms sector, whilst operating within a remote working culture.
Project Manager, Management, It, Processes, UP, Manager, ME
2017 - 2018
temp
6mnths x2 Contract Role
Co-operative Group.
Project Manager: Successfully, initiated, planned & managed a bespoke cost saving initiative to reduce the MSU levels and subsequent cost of mainframe live service, to enable separation. The project reduced AWLC operating costs by approx. £65k per month, totalling £0.75 Million per year. The role reported to the Bank Separation Head Prog. Manager, & involved liaising, leading, & managing, non-technical resources from several stakeholder groups including CFSMS commercial, Coop Insurance & Coop Bank technical Architects, & Service Management, & also CI actuarial services, in addition to various differing teams of technical GSS resources. The project was delivered on time & under budget, without any disruption to live service.
Responsibilities included, leading & managing the project through the prince2 framework, from vision through initiate, shape, planning, delivery, & project closure, adhering to governance guidelines & requirements. Finance management. Determining a suitable approach, balancing time, cost, quality & resource availability. Managing third party stakeholders. Production & management of the required documentation to pass through necessary gateways, including project deliverables matrices, stakeholder analysis, communication plans, PDD, OOM, MSP Project Plan, RAID logs, Cost benefit analysis & Benefits realisation. Project team building to determine & meet project objective & requirements, and deliverables. Regular communications for varying stakeholders including CFSMS IT Director, CFSMS Finance Director, & Coop CIO. Planning & Management of the technical delivery, & finally project handover & closure.
Responsibilities included, leading & managing the project through the prince2 framework, from vision through initiate, shape, planning, delivery, & project closure, adhering to governance guidelines & requirements. Finance management. Determining a suitable approach, balancing time, cost, quality & resource availability. Managing third party stakeholders. Production & management of the required documentation to pass through necessary gateways, including project deliverables matrices, stakeholder analysis, communication plans, PDD, OOM, MSP Project Plan, RAID logs, Cost benefit analysis & Benefits realisation. Project team building to determine & meet project objective & requirements, and deliverables. Regular communications for varying stakeholders including CFSMS IT Director, CFSMS Finance Director, & Coop CIO. Planning & Management of the technical delivery, & finally project handover & closure.
Project Manager, Prince2, Budget, Management, Finance, Service Management, Service, It, Mainframe, Insurance, CIO, Cost benefit, Production, Framework, Manager, MSP
2014 - 2015
job
Business/Systems Analyst
Key Computer Solutions Ltd.
This position involved meeting two primary objectives. The first objective was to elicit, manage, and document requirements for a rewrite of the company's outdated primary software product. This included gathering and managing requirements determined from stakeholders using interviews and workshops, from top level management through to the lower levels of developers and support staff, including customer feedback and also investigating the existing solution to produce the requirements documents. The requirements were then iteratively handed over to an outsourced team of developers working in India. The tools used for this included, use cases, wire frames, simple Excel documents for producing and maintaining the requirements catalogue, and also hierarchy diagrams to establish the required structure. The second objective, although very much integrated into the first was to establish a cyclical Agile process to enable well managed organic growth of the software based on current and future requirements. This meant establishing, using known best practices, a process model to exemplify the process from a high level down to the day to day tasks, and then communicate that to the necessary stakeholders. The process allowed test scripts to be produced based on the use cases, wire frames and requirements prior to completion so that objectives could then be validated upon receipt of the product from the outsourced development team. Overall, this role was an excellent experience of using business analysis tools within a software development environment, and working with varied stakeholders to achieve an objective for future growth.
Excel, Business Analysis, Software development, Agile, Management, Test, Workshops, Analyst, Growth, Support, Development, Software
2013 - 2014
job
Service Transition Analyst/Project Manager
ANS Group.
This position involved working to develop & improve ANS's infrastructure monitoring service. This incorporated several aspects including
managing a project to transition customers seamlessly from the legacy monitoring solution whilst implementing the new solution. Gathering requirements from both end users and customers to determine possible improvements, whilst liaising with the development team to provide the improvements based on the potential impact and resource availability. In addition, a responsibility was producing documentation for the solution & it's procedures. I was also responsible for delivering certain improvements & training to the service desk, who were responsible for the day to day administration of the solution. In addition to providing these stakeholder improvements, I was also responsible for delivering improvements based on good practice to improve efficiency and effectiveness. Finally, I was also a key escalation point to resolve issues, and administer the backend databases using SQL.
managing a project to transition customers seamlessly from the legacy monitoring solution whilst implementing the new solution. Gathering requirements from both end users and customers to determine possible improvements, whilst liaising with the development team to provide the improvements based on the potential impact and resource availability. In addition, a responsibility was producing documentation for the solution & it's procedures. I was also responsible for delivering certain improvements & training to the service desk, who were responsible for the day to day administration of the solution. In addition to providing these stakeholder improvements, I was also responsible for delivering improvements based on good practice to improve efficiency and effectiveness. Finally, I was also a key escalation point to resolve issues, and administer the backend databases using SQL.
Sql, Backend, Administration, Project Manager, Training, Service, It, Analyst, Infrastructure, Development, Monitoring, Service Transition, Backend, Manager
2010 - 2012
job
Graduate Researcher
Northumbria University.
Working within the Information Management & Innovation Research Group. This role involved a diverse range of tasks but primarily Business Systems Analysis & Process Engineering research. I was involved in identifying and visually modelling the research group workflow and processes via requirements gathering meetings and BPMN using both Visio and Aris Express. I was also involved in implementing a simple cloud based document management solution using Dropbox, and evaluating its effectiveness from multiple perspectives. Other subjects researched include Research Methods, Grounded Theory, Action & Design Research, User Appropriation, Software Tailoring, Development methods, Change Management, & Soft Systems Methodology.
Lecturing Assistant: During my first year as a graduate researcher I was offered some lecturing for a final year Entrepreneurship & Small Business Start-up Module. The student group was large (80+) and my duties included delivery of two lectures, and assistance with weekly seminars. In addition I was also responsible for marking 20+ business plans submitted by the students.
Co-Lecturer: In the 2nd year, I was offered the opportunity to co-lecture a year-long Management of Change & IT Training module, alongside a senior lecturer. I was responsible for delivery of half of the lectures and seminars, and support for the students throughout the module. This offered me the opportunity to present material based on my judgement and style, whilst I also implemented a restructuring of the module to be more student led.
Lecturing Assistant: During my first year as a graduate researcher I was offered some lecturing for a final year Entrepreneurship & Small Business Start-up Module. The student group was large (80+) and my duties included delivery of two lectures, and assistance with weekly seminars. In addition I was also responsible for marking 20+ business plans submitted by the students.
Co-Lecturer: In the 2nd year, I was offered the opportunity to co-lecture a year-long Management of Change & IT Training module, alongside a senior lecturer. I was responsible for delivery of half of the lectures and seminars, and support for the students throughout the module. This offered me the opportunity to present material based on my judgement and style, whilst I also implemented a restructuring of the module to be more student led.
Support, Dropbox, ME, LED, UP, Processes, ARIS, Process engineering, Express, Software, Development, Information Management, Workflow, Design, It, Engineering, Visio, Researcher, Management, Entrepreneurship, Cloud, SoMe, Training, Research, Innovation, Change management
My education
2003
-
2006
Northumbria University
BSc, Business Information Systems
BSc, Business Information Systems
2000
-
2003
Turton Sixth Form College
Secondary, Including Business Studies (Minor in General Studies)
Secondary, Including Business Studies (Minor in General Studies)
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