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Programme Director
Lee McAllister
,
Ashton Under Lyne, United Kingdom
Experience
Other titles
Skills
I'm offering
Accomplished Programme Director, Six Sigma Master Black Belt and LERC 2b qualified Lean Practitioner, with nearly 20 years extensive experience. Proficient in all areas relating to six sigma, lean practices, agile, scrum master, change management, project and programme management. Extremely well motivated and empowered with a passion and enthusiasm for delivering strategic excellence change and creating improvements to deliver value added sustained improvement through E2E business transformation and project delivery.
A well-respected Senior Programme Director with excellent analytical and communication skills with a proven track record in leading and driving programmes to successful delivery outcomes.
A well-respected Senior Programme Director with excellent analytical and communication skills with a proven track record in leading and driving programmes to successful delivery outcomes.
Markets
United Kingdom
Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2019 - ?
job
UK Delivery Director, Campion Willcocks
HSBC Digital.
Scoping activity to understand current performances issues across Digital Transformation Team.
Digital transformation, Transformation
2013 - ?
job
Director
Advantis OpEx Ltd.
2019 - 2019
job
UK Delivery Director, Campion Willcocks
unknown.
HSBC FCR Control Framework
Scoping activity to highlight issues within Financial Crime and their Risk Control Framework and how effective those controls were.
Scoping activity to highlight issues within Financial Crime and their Risk Control Framework and how effective those controls were.
Framework
2018 - 2019
job
UK Programme Director, Campion Willcocks
HSBC, Intelligence Hub.
Leading the UK arm of a global Data and Analytics programme within HSBC. The Intelligence Hub provided analytical products which could be algorithms, metrics, predictions and insights of forecasts to customer facing solutions. Established Agile methodology along with running multiple Sprint and Scrum activity to establish 9 products for business use via the cloud. Benefits included Operational Efficiency savings of 80FTE , Improving the Customer Experience and enabling HSBC to Make Better Business Decisions.
Scrum, Customer experience, Agile, Cloud, Analytics, Algorithms
2017 - 2018
job
Delivery Director, Campion Willcocks
HSBC, Bank Process Centre of Excellence.
Programme delivery role with HSBC Global Centre of Excellence to support the development of Transformation Methodology and Capability uplift. Creating the method and design principles to rollout across global delivery teams for them to yield maximum benefit.
Design, Support, Transformation, Development
2015 - 2017
job
Senior Programme Manager Lloyds Banking Group
unknown.
Working with senior directors led 16-week model office programme across multiple UK sites within 4Client Services using agile methodology alongside lean principles delivering:
• 30% capacity across client services releasing 65FTE across the directorate
• £1m increase in revenue
Also led programme for GTB which included work in Global Payments around referrals and RFT improvements delivering:
• Over £2m claimed in 'lost charges' remediation project
• 20+ FTE capacity released in payments team
• Increase in £2m revenue in GTB
• 30% capacity across client services releasing 65FTE across the directorate
• £1m increase in revenue
Also led programme for GTB which included work in Global Payments around referrals and RFT improvements delivering:
• Over £2m claimed in 'lost charges' remediation project
• 20+ FTE capacity released in payments team
• Increase in £2m revenue in GTB
Agile, Lean, Banking, Office, Manager, LED
2014 - 2015
job
Independent Senior Programme Manager Operational Excellence
Barclays Wealth.
Leading improvement programme alongside senior managers and directors in the Customer and Employee Services team and Banking Office contact centre to deliver capacity creation for growth in business volumes using Lean 'Ways of Working' and Agile framework. Performing as the programme manager with additional responsibility for internal capability growth through training, mentoring and improvement methodologies aligned to LERC accreditation. Delivered over 50FTE capacity released in 4 call centres across Banking Office and Global Payments
Training, Agile, Lean, Mentoring, Banking, Growth, Office, Operational Excellence, Performing, Framework, Manager
2013 - 2014
freelance
Independent Operational Excellence Consultant
EDF Energy.
Working alongside senior HR managers to deliver a companywide operational excellence programme, focusing on:
• the End 2 End performance and rewards processes
• 'Joiners and Leavers' processes.
Working alongside the internal improvement and transformation teams, operating as the work stream leader with additional responsibility for training, coaching and mentoring employees in Improvement methodology, tools and techniques to enable LERC accreditation.
• the End 2 End performance and rewards processes
• 'Joiners and Leavers' processes.
Working alongside the internal improvement and transformation teams, operating as the work stream leader with additional responsibility for training, coaching and mentoring employees in Improvement methodology, tools and techniques to enable LERC accreditation.
Coaching, Training, Mentoring, Transformation, Operational Excellence, Processes
2012 - 2013
job
Head of Business Improvement
BT.
Working with senior directors and managers to help implement a Lean strategy across 90000 employees within BT Group utilising the 'Mckinsey 5 lens approach'. Designing and developing the BT Way, instigating communities of learning and development alongside the BT Academy to grow internal capability. BT Group covers, predominantly in the UK although also works with with specialist teams across the world.
Along with other Heads of Business, responsible for design, strategy and execution of business improvement method across BT Group, Setting strategic direction for directors across various lines of business. Help to establish the teams to enable internal improvement programmes to be sustainable.
Developing the lean capability deployment strategy to ensure the programme delivers business improvement year on year with savings in excess of £50m pa to be achieved.
Accountable for aligning Lean Sigma training material to Cardiff University LERC and gaining accreditation.
Along with other Heads of Business, responsible for design, strategy and execution of business improvement method across BT Group, Setting strategic direction for directors across various lines of business. Help to establish the teams to enable internal improvement programmes to be sustainable.
Developing the lean capability deployment strategy to ensure the programme delivers business improvement year on year with savings in excess of £50m pa to be achieved.
Accountable for aligning Lean Sigma training material to Cardiff University LERC and gaining accreditation.
Design, Training, Lean, Deployment, Development, Direction, Sigma, ON
2009 - 2012
freelance
Senior Business Consultant
Virgin Media.
Led the deployment of Lean and six sigma across Virgin Media Operations. Areas touched included Business Sales, Complaints, Model Contact Centres, Shared Services, Business Resource Centre, Construction and Business Provide functions.
Within Virgin Media Business jointly led the E2E strategic programme for 18 month period. The project captured a current state VSM and covered from order to first bill. Facilitated numerous E2E workshops with key stakeholders and senior management from all areas of the workstream. Over 50 quick win opportunities identified along with larger scale projects recognised from each area. Led projects from within business managing, coaching and mentoring project teams in Lean practices. Projects worked on were Sales Reciept of Clean Order which error proofed the process removing 19FTE from a validation team saving over £500k. Other projects involved implementation of Lean 'model offices' within both Business Provide and Business Resource Centres. Improvements seen were typical 20% uplift in productivity which increased 'Delivery on Time to customer' metric from 37% to 86% yielding in excess of £5million in savings. Business Resource Centre also saw further reduction of 26FTE from their validation process saving an additional £800k.
Other areas worked within VM were shared services redesigning their back office function and processes resulting in £1million savings and Field Installations which also yielded in excess of £1.5m in savings. In addition, involved significantly in supporting the Operational Excellence Academy teaching, coaching and mentoring to LERC level 1c along with Sigma YB, GB and BB. Also acted as Interim Head of Role within Customer complaints to stabilise the operation on a short term basis and over a 3 month period complaints dropped by 12%.
Within Virgin Media Business jointly led the E2E strategic programme for 18 month period. The project captured a current state VSM and covered from order to first bill. Facilitated numerous E2E workshops with key stakeholders and senior management from all areas of the workstream. Over 50 quick win opportunities identified along with larger scale projects recognised from each area. Led projects from within business managing, coaching and mentoring project teams in Lean practices. Projects worked on were Sales Reciept of Clean Order which error proofed the process removing 19FTE from a validation team saving over £500k. Other projects involved implementation of Lean 'model offices' within both Business Provide and Business Resource Centres. Improvements seen were typical 20% uplift in productivity which increased 'Delivery on Time to customer' metric from 37% to 86% yielding in excess of £5million in savings. Business Resource Centre also saw further reduction of 26FTE from their validation process saving an additional £800k.
Other areas worked within VM were shared services redesigning their back office function and processes resulting in £1million savings and Field Installations which also yielded in excess of £1.5m in savings. In addition, involved significantly in supporting the Operational Excellence Academy teaching, coaching and mentoring to LERC level 1c along with Sigma YB, GB and BB. Also acted as Interim Head of Role within Customer complaints to stabilise the operation on a short term basis and over a 3 month period complaints dropped by 12%.
Coaching, Lean, Teaching, Mentoring, Deployment, Management, Sales, Six Sigma, Workshops, Implementation, Office, Operational Excellence, Interim, Processes, Sigma, LED
2001 - 2007
job
Process Improvement Manager
Network Rail Nationwide.
Working on the multi billion pound West Coast Project along with 5 other BB UK wide. Led the sigma projects on the A09 and Crewe Weaver elements leading improvement initiatives for over 400 people within these areas. Key project delivery included new site sign on process increasing on site time utilised by over 20% resulting in £4.7 million in savings. Other projects included Track Certification Project which was worked as Master Black Belt certification project which yielded over £7million in savings through the introduction of only one contractor and the reduction in scope of works required through redesigning the process. All projects successfully transferred to other areas of WC project and as a team helped to deliver in excess of £45m in savings over a 2 year period, £30million in cost avoidance and £15m hard savings. Responsible for delivery of sigma training programme, training over 200 YB, 50 GB and 20 BB.
Training, Sigma, Manager, LED
1995 - 1998
job
Purchasing Manager
Metool Co Ltd.
Responsible for team of 8 people from a buying, goods in and transport perspective in a manufacturing environment. First exposure to Lean practices introducing Kanban systems, T Card working and consignment stocks.
Lean, Kanban, Manager
My education
Six Sigma Lecturing Warwick University
N/a, N/a
N/a, N/a
Bechtel University
N/a, N/a
N/a, N/a
Huddersfield University
BSc, Transport and Logistics
BSc, Transport and Logistics
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