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A CX Researcher and Designer (MSc in HCI with Ergonomics, UCL) with a decade of experience in Interaction design and UX

Sergio Felipe, London, United Kingdom


Experience

10 - 14 years

Other titles

Snr User Researcher/Designer Snr Product/Service Designer Lead UX Designer

Skills

User interface Hci Web onion Mapping Prototype + 9 more

I'm offering

I am passionate about using research, design thinking and service design methods to connect the customer experience of complex product and service ecosystems, translating insights into product strategy, innovation concepts and design prototypes. Ability to deal with ambiguity and conflicting requirements, helping bridge communication and alignment between stakeholders.

Markets

United Kingdom

Links for more

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Language

English
Fluently
Spanish
Fluently

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor

Available

Typically available within 14 days

My experience

2018 - 2019   freelance
UX Consultant, Selligent Marketing Cloud unknown.
Helping to embed UX within the Agile development of Selligent and to grow the Design
team, defining design and research processes, while also doing hands-on design work for the release of new platform features.
Design, UX, Research, Agile development, Agile, Cloud, Development, Processes, Marketing

2018 - 2018   freelance
Snr User Researcher/Designer CMC Markets.
User interviews, heuristic evaluation and defining a service's Customer Lifecycle to optimise the on-boarding experience and learning of users of the app who are new to financial trading.
Researcher, Service, App

2017 - 2018   job
Snr Product/Service Designer, Farfetch unknown.
Mapping and optimising internal processes for the redesign of screens to configure shipping
and fulfilment in Farfetch's back office platform, using service design, co-design methods and prototyping.
Service Design, Design, Prototyping, Service, Office, Shipping, Redesign, Processes


My education

2012 - 2014
UCL
MSc, HCI

2005 - 2007
University of Brighton
Bachelors, Multimedia

1996 - 2001
University La Laguna
N/a, Business Studies


My resume

  Download resume



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