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Senior
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1
jobs
A UX Designer and Consultant (MSc in HCI with Ergonomics, UCL) with a decade of experience. Strengths in User Research and Discovery, Prototyping, Design Thinking, Service Design, and experience in SaaS, B2B, Pharma & Healthcare
Sergio Felipe
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am passionate about using research, design thinking and service design methods to connect the customer experience of complex product and service ecosystems, translating insights into product strategy, innovation concepts and design prototypes. Ability to deal with ambiguity and conflicting requirements, helping bridge communication and alignment between stakeholders.
Markets
United Kingdom
Rest of Euro area
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Spanish
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
freelance
UX Consultant, Selligent Marketing Cloud
unknown.
Helping to embed UX within the Agile development of Selligent and to grow the Design
team, defining design and research processes, while also doing hands-on design work for the release of new platform features.
team, defining design and research processes, while also doing hands-on design work for the release of new platform features.
Marketing, Design, UX, Research, Agile development, Agile, Cloud, Development, Processes
2018 - 2018
freelance
Snr User Researcher/Designer
CMC Markets.
User interviews, heuristic evaluation and defining a service's Customer Lifecycle to optimise the on-boarding experience and learning of users of the app who are new to financial trading.
Researcher, Service, App
2017 - 2018
freelance
Snr Product/Service Designer, Farfetch
unknown.
Mapping and optimising internal processes for the redesign of screens to configure shipping
and fulfilment in Farfetch's back office platform, using service design, co-design methods and prototyping.
and fulfilment in Farfetch's back office platform, using service design, co-design methods and prototyping.
Design, Prototyping, Service Design, Service, Office, Shipping, Redesign, Processes
2017 - 2017
freelance
Snr UX Consultant, Reading Room
unknown.
Service platform for the registration of medical devices in the UK and Europe, prototyping
and
testing MVP functionality, review and recommendations for key screens of the Alpha release.
and
testing MVP functionality, review and recommendations for key screens of the Alpha release.
UX, Prototyping, Service, Medical Devices, Testing
2017 - 2017
freelance
Lead UX Designer, Digitas LBi
unknown.
Evaluation and redesign of signup flows of GSK's healthcare professionals portal, review and recommendations of key user journeys.
UX, Redesign, Portal
2017 - 2017
freelance
Snr UX Designer
Ogilvy & Mather.
MVP for Facebook Messenger chatbot by Public Health England to promote breastfeeding,
including content categorisation, defining conversation flows, UI components, bot AI rules and guerrilla testing.
including content categorisation, defining conversation flows, UI components, bot AI rules and guerrilla testing.
UX, Facebook, UI, Content, Ai, Testing, Health, Chatbot
2016 - 2017
freelance
Snr UX Designer
Reason.
Design of knowledge sharing platform for organisations working in disaster preparedness,
including discovery interviews, co-design workshops with client stakeholders, prototyping and user testing.
including discovery interviews, co-design workshops with client stakeholders, prototyping and user testing.
Design, UX, Prototyping, User testing, Workshops, Testing
2014 - 2016
job
UX Designer
Nitro Digital.
Led UX for multiple projects, defining and facilitating users research activities as well as hands-on design production, while collaborating with management to define the agency's UX
processes and participating in client pitches.
processes and participating in client pitches.
Design, UX, Research, Management, Production, LED, Processes
2009 - 2014
job
Digital & Interaction Designer, Compurants
unknown.
UI design of new features of the interactive-ordering system used at inamo restaurants. Also
responsible for the design of marketing materials, in-restaurant promo videos and website.
responsible for the design of marketing materials, in-restaurant promo videos and website.
Marketing, Design, UI Design, UI, Website
2008 - 2008
freelance
Digital Designer
AKQA.
Contracted as part of the design team for the launch of Nikefootball.com, as well as supporting
other departments with email design campaigns.
other departments with email design campaigns.
Design
2008 - 2008
freelance
Digital Designer, Ticketmaster UK
unknown.
Designing the web presence of affiliate brands on the Ticketmaster site.
Affiliate, Web
My education
2012
-
2014
UCL
MSc, HCI
MSc, HCI
2005
-
2007
University of Brighton
Bachelors, Multimedia
Bachelors, Multimedia
1996
-
2001
University La Laguna
Bachelors, Business Studies
Bachelors, Business Studies
Sergio's reviews
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