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Salesforce certified Administrator & Business Analyst
Priyank Dimri
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Strategically minded Salesforce certified (ADM 201 & ADM 211) Admin and Business/Functional Analyst (with more than 7.5 years of industry experience) capable of working independently as a part of diverse team salesforce environment. Organized and logical professional able to quickly yet concisely understand departmental and organizational objectives towards development of data provision solutions.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
job
Senior Business Analyst
Xavient Software Solutions India Pvt ltd.
• Stakeholder management, requirement elicitation, performing gap analysis and suggesting process improvement plans.
• Creating business requirement document, developing user stories, liaising with different teams such as UI/UX, DEV, QA and DB to meet project goals.
• Knowledge of Functional and User Acceptance Testing
• Managing overall health of enterprise Salesforce org and performing Administrative duties.
• Well versed with Agile software development methodology and SCRUM framework using JIRA as software development tool.
• Creating business requirement document, developing user stories, liaising with different teams such as UI/UX, DEV, QA and DB to meet project goals.
• Knowledge of Functional and User Acceptance Testing
• Managing overall health of enterprise Salesforce org and performing Administrative duties.
• Well versed with Agile software development methodology and SCRUM framework using JIRA as software development tool.
Management, Framework, Performing, Enterprise, Software, Health, Development, Testing, Analyst, QA, Scrum, User stories, Stakeholder Management, Salesforce, Agile, UI, Software development, Jira, UX
2017 - 2019
job
Sr. Salesforce Administrator
BOLD Technology Systems Pvt Ltd.
• User creation & maintenance by creating and managing Profiles, Role, Security settings and Permission sets.
• Extensive business knowledge and configuration experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports and Dashboards.
• Interacting with Business Partners and Stakeholders to understand and gather business requirements, provide solutions and work either independently or with other support teams to meet the goals within a given deadline.
• Creation of Custom Objects & Fields.
• Working on marketing automation applications like Pardot, Marketo and Iterable that involves creating workflows, segmentation of user lists, creating and modifying email templates, creation of reports, dynamic lists, custom fields.
• Creation of Reports and Dashboards and performing data analysis using the same.
• Extensive business knowledge and configuration experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports and Dashboards.
• Interacting with Business Partners and Stakeholders to understand and gather business requirements, provide solutions and work either independently or with other support teams to meet the goals within a given deadline.
• Creation of Custom Objects & Fields.
• Working on marketing automation applications like Pardot, Marketo and Iterable that involves creating workflows, segmentation of user lists, creating and modifying email templates, creation of reports, dynamic lists, custom fields.
• Creation of Reports and Dashboards and performing data analysis using the same.
Marketing, Data Analysis, Automation, Marketing Automation, Salesforce, Email templates, Security, Support, Administrator, Marketo, Performing
2016 - 2017
job
Sr. Salesforce Analyst
American Express India Pvt. Ltd.
• Working on Salesforce automation tools such as Workflow Rules, Approval Process, Process Builder and Cloud Flow Designer.
• Sandbox Management and deployment via change sets and Subject matter expert in resolving cases by users.
• Data Management and Migration including planning, data cleaning and mapping using data migration tools such as Apex Data Loader, Salesforce Import Wizard, Data Export and DataLoader.io
• Creation & maintenance of Reports and Dashboards
• Case management via case queues, email box & handling escalations. SME and go to person for case management team.
• Provide training sessions to Stakeholders, end users & in-house teams, conducting office hours.
• Sharing Salesforce release updates.
• Sandbox Management and deployment via change sets and Subject matter expert in resolving cases by users.
• Data Management and Migration including planning, data cleaning and mapping using data migration tools such as Apex Data Loader, Salesforce Import Wizard, Data Export and DataLoader.io
• Creation & maintenance of Reports and Dashboards
• Case management via case queues, email box & handling escalations. SME and go to person for case management team.
• Provide training sessions to Stakeholders, end users & in-house teams, conducting office hours.
• Sharing Salesforce release updates.
Training, Automation, Cloud, Data management, Salesforce, Deployment, Management, Analyst, Workflow, Office, Go
2014 - 2016
job
Engineer Product Support
HCL Technologies Bserv Ltd.
• Worked as Tier 2 customer success agent for Salesforce support in resolving cases raised by global users.
• Primarily responsible for issues related to Data Management, Help & Training and Salesforce related issues.
• Extensive experience in Data Management tools such as Data Loader, Data Import wizard, Data Export utility and Dataloader.io
• Knowledge about policies and applications used by Salesforce such as Status site, Blacktab, Data clean up wizard to track and maintain various systems for performance & efficiency.
• Primarily responsible for issues related to Data Management, Help & Training and Salesforce related issues.
• Extensive experience in Data Management tools such as Data Loader, Data Import wizard, Data Export utility and Dataloader.io
• Knowledge about policies and applications used by Salesforce such as Status site, Blacktab, Data clean up wizard to track and maintain various systems for performance & efficiency.
Training, Data management, Salesforce, Management, Support, Agent, UP
2013 - 2014
job
Jr. Network Operator
Steria India Ltd.
Network
My education
2006
-
2010
Punjab Technical University
Bachelors, Information Technology
Bachelors, Information Technology
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