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Strong IT Analyst/Project Management background specialising in software Development
Dane Shepherd
,
West Kensington, United Kingdom
Experience
Other titles
Skills
I'm offering
I have always been very technical and a natural problem solver, hence I went into application support. With my combined IT Analyst/Project Management experience, I believe I will be a valuable asset to your company; I also work very well as part of a team. Solid work ethic.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2017 - 2019
job
Project Manager
Mountain Warehouse Holdings Limited.
Using Agile methodologies for software development I have had
responsibility for the day to day operations of multiple development
teams internally and externally. Working closely with key stakeholders which included Cegid POS retail system for the integration of a new till
system in Europe, deployment of gift card sales and redemption on the
website and migrating the company holiday booking system from paper
based to a bespoke online system. I have run face to face daily stand-ups across three development teams along with conferencing for external
teams and 3rd party developers. Explain key requirements (user stories)
and manage their planned delivery to developers and answer resulting
questions.Wire frame to accurately define project goals and where the focus should be placed. Check understanding and that work being
developed is within the project scope. Report to head of project manager to ensure projects successful completion.
● Testing pre release.
● Written documentation to help client use bespoke software.
● Trained old and new on staff how to use the software.
● Facilitated professional workshops in-house and abroad.
● 1st and 2nd line Support.
Experience using MS Project, MS Office Suite, Jira Software, Jira
Service Desk, Confluence, SysAid, draw.io, proto.io
responsibility for the day to day operations of multiple development
teams internally and externally. Working closely with key stakeholders which included Cegid POS retail system for the integration of a new till
system in Europe, deployment of gift card sales and redemption on the
website and migrating the company holiday booking system from paper
based to a bespoke online system. I have run face to face daily stand-ups across three development teams along with conferencing for external
teams and 3rd party developers. Explain key requirements (user stories)
and manage their planned delivery to developers and answer resulting
questions.Wire frame to accurately define project goals and where the focus should be placed. Check understanding and that work being
developed is within the project scope. Report to head of project manager to ensure projects successful completion.
● Testing pre release.
● Written documentation to help client use bespoke software.
● Trained old and new on staff how to use the software.
● Facilitated professional workshops in-house and abroad.
● 1st and 2nd line Support.
Experience using MS Project, MS Office Suite, Jira Software, Jira
Service Desk, Confluence, SysAid, draw.io, proto.io
Service, Manager, Online, Booking, Software, Office, Development, Testing, Pos, Confluence, Support, Workshops, Project Manager, Website, Sales, Integration, Agile methodologies, User stories, Deployment, Agile, MS office, Retail, Software development, Jira
2014 - 2017
job
IT Analyst
LogMein, Jitsi, TeamViewer.
Recruitment for new IT Analyst
● Analyse and fix all basic tickets and reports
● High standard of customer service via telephone and in person.
● Remote Desktop Support using e.g LogMein, Jitsi, TeamViewer
● Management of of bespoke Product information Manager
● Expert Active Directory usage e.g setting up users with the correct level of security.
● Writing documentation to help clients
● Training new team members on how to use in-house application
● Experience using Enactor and Cegid till software
● Setting up and testing Promotional packages and release to stores.
● Finding bugs and workaround solution until fix and released.
● 1st and 2nd line Support.
● Analyse and fix all basic tickets and reports
● High standard of customer service via telephone and in person.
● Remote Desktop Support using e.g LogMein, Jitsi, TeamViewer
● Management of of bespoke Product information Manager
● Expert Active Directory usage e.g setting up users with the correct level of security.
● Writing documentation to help clients
● Training new team members on how to use in-house application
● Experience using Enactor and Cegid till software
● Setting up and testing Promotional packages and release to stores.
● Finding bugs and workaround solution until fix and released.
● 1st and 2nd line Support.
It, Basic, Manager, UP, Software, Testing, Remote Desktop, Support, Analyst, Writing, Recruitment, Security, Service, Management, Customer service, Active Directory, Training
2013 - 2013
job
IT Technician
Housing Development Corporation Agency.
Trinidad and Tobago
Analysed computer and Network related problems reported by end
users, diagnose the most effective method to resolve the problems and
implement the solution. Reconciliation of the network connection to
phone handset for PBX upgrade and Completed the project of installing branch servers for the Cisco upgrade at the agency.
Analysed computer and Network related problems reported by end
users, diagnose the most effective method to resolve the problems and
implement the solution. Reconciliation of the network connection to
phone handset for PBX upgrade and Completed the project of installing branch servers for the Cisco upgrade at the agency.
Cisco, Network, It
2012 - 2012
job
Technical Admin
The University of Trinidad and Tobago.
Trinidad & Tobago
Performed update to the school online student database for new
students and returning at the John Donaldson Creativity Campus and performed thorough walk through to the students on navigating through software.
Performed update to the school online student database for new
students and returning at the John Donaldson Creativity Campus and performed thorough walk through to the students on navigating through software.
Database, Software, Creativity, Online
My education
2010
-
2013
University of Trinidad and Tobago
N/a, Computer Engineering
N/a, Computer Engineering
2000
-
2005
Malabar Government Secondary
N/a, N/a
N/a, N/a
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