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Senior
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Customer reseracher
Thomas Knudsen
,
Congleton, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm Thomas a customer researcher with a focus on usability, surveys, journey maps and personas.
My clients include Jaguar and Land Rover, http://*********.** and Iceland Foods whits have all benefited from understanding their customers better and creating innovative solutions based on customer research.
My clients include Jaguar and Land Rover, http://*********.** and Iceland Foods whits have all benefited from understanding their customers better and creating innovative solutions based on customer research.
Markets
United Kingdom
Language
Danish
Fluently
English
Fluently
Norwegian
Good
Swedish
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
freelance
Freelance
unknown.
Start up (online neighbourhood watch) facilitated 22 click and 5 sec tests using Usabilityhub, report and wireframe proposals.
Myopportunity SWAT analysis, expert review and competitor research, LinkedIn.
Coinloft (ecommerce site for Bit-coins) heuristic evaluation and report.
Crowd for angles (investor site) heuristic evaluation and wireframes.
Myopportunity SWAT analysis, expert review and competitor research, LinkedIn.
Coinloft (ecommerce site for Bit-coins) heuristic evaluation and report.
Crowd for angles (investor site) heuristic evaluation and wireframes.
Ecommerce, Research, Linkedin, Wireframes, Online, UP
2016 - 2017
job
Researcher
Iceland Foods.
for both mobile and website platforms. Facilitated remote think out loud test, click test, 5 seconds test, tree test, card
sorting, competitor benchmarking via UserZoom report writing and presentations to UX and UI team.
Tested desktop menu and suggested improvements, the new menu brought in £100.000 a year.
Worked closely with the UX designers in planning tests. Analysed raw data from UserZoom in excel.
sorting, competitor benchmarking via UserZoom report writing and presentations to UX and UI team.
Tested desktop menu and suggested improvements, the new menu brought in £100.000 a year.
Worked closely with the UX designers in planning tests. Analysed raw data from UserZoom in excel.
Excel, Writing, UX, UI, Test, Researcher, Website
2015 - 2016
job
HMI researcher
Jaguar and Land Rover.
for an automated driving Land Rover feature responsible for development and approval of a new cluster interface system.
Planned a 9 month long research plan making sure the feature was based on users behaviour and needs.
The system was user tested and passed two gateways and approved for further production.
Planned a 9 month long research plan making sure the feature was based on users behaviour and needs.
The system was user tested and passed two gateways and approved for further production.
Research, Researcher, Development, HMI, Feature, Production
2014 - 2015
freelance
Various freelance clients
Dessytech.
(online tech site) remote user testing with five key users and report.
Fourerr (Job site) heuristic evaluation, focus on purchase process and sign up.
Getpamper (pampering on demand) marked analysis, key user analysis, competitor analysis and personas.
IEEE-CNSV (community for Silicon Valley engineers) heuristic evaluation, wireframe proposals, investigation of how different
user groups would interact with the site, wireframe solutions and report.
Startup user research, competitor analysis and heuristic evaluation.
Newswire (news portal) heuristic evaluation.
SellMyHomeAsap (online housing sales) heuristic evaluation and browser compatibility texting.
Yougottahavehealth (online health community) user research, heuristic evaluation of web-page and IPad version.
Ocean learning (innovation learning) facilitated a one day innovation workshop.
Fourerr (Job site) heuristic evaluation, focus on purchase process and sign up.
Getpamper (pampering on demand) marked analysis, key user analysis, competitor analysis and personas.
IEEE-CNSV (community for Silicon Valley engineers) heuristic evaluation, wireframe proposals, investigation of how different
user groups would interact with the site, wireframe solutions and report.
Startup user research, competitor analysis and heuristic evaluation.
Newswire (news portal) heuristic evaluation.
SellMyHomeAsap (online housing sales) heuristic evaluation and browser compatibility texting.
Yougottahavehealth (online health community) user research, heuristic evaluation of web-page and IPad version.
Ocean learning (innovation learning) facilitated a one day innovation workshop.
User research, Innovation, Research, User testing, Sales, Testing, Health, Community, Web, Workshop, Online, Portal, UP
2014 - 2014
job
UX Researcher
WhatUsersDo.
Analysed remote test videos and wrote reports based on my findings, for customers.
Research methods
Quantitative Qualitative Programs
A and B test Lab think out loud test Morae recorder
Click test Remote test Balsamiq
5 sec test Heuristic evaluation Visio
Card Sorting Personas MathLab
Tree Testing Workshops Can analyse
Competitor benchmark Expert reviews UserZoom
Kano model User stories Excel
Mapping user journeys Google analytical
Stakeholder interviews JIRA
User interviews Confluence
Guerrilla test
Talks and publications
I regularly attend the Northern User Experience meetings and in 2013, I held a talk called "think out loud tests are we doing it right?".
Artickle "A practical guide to SUS".
Research methods
Quantitative Qualitative Programs
A and B test Lab think out loud test Morae recorder
Click test Remote test Balsamiq
5 sec test Heuristic evaluation Visio
Card Sorting Personas MathLab
Tree Testing Workshops Can analyse
Competitor benchmark Expert reviews UserZoom
Kano model User stories Excel
Mapping user journeys Google analytical
Stakeholder interviews JIRA
User interviews Confluence
Guerrilla test
Talks and publications
I regularly attend the Northern User Experience meetings and in 2013, I held a talk called "think out loud tests are we doing it right?".
Artickle "A practical guide to SUS".
Excel, User Experience, UX, Research, Jira, User stories, Test, Researcher, Visio, It, Workshops, Confluence, Testing, Google, Guide
2011 - 2011
job
UX researcher
Snitker Group Usability Company.
Organised and Facilitated think out loud lab and remote tests. Responsible for the client Justbike.dk, involved field user
interviews, persona creating, mapping user journeys, surveys, wireframing and presentation to the client.
interviews, persona creating, mapping user journeys, surveys, wireframing and presentation to the client.
UX, Wireframing, Researcher, Surveys
My education
2010
-
2012
Aalborg University
MSc, Information Technology
MSc, Information Technology
2005
-
2008
Aalborg University
Masters, History
Masters, History
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