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Customer reseracher

Thomas Knudsen , Congleton, United Kingdom


5 - 9 years

Other titles

Researcher HMI researcher UX researcher UX Researcher


User Experience User research User testing User surveys User Test + 1 more

I'm offering


United Kingdom



Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time
  Full time contractor


Typically available right away

My experience

2019 - 2019   freelance
Freelance unknown.
Start up (online neighbourhood watch) facilitated 22 click and 5 sec tests using Usabilityhub, report and wireframe proposals.
Myopportunity SWAT analysis, expert review and competitor research, LinkedIn.
Coinloft (ecommerce site for Bit-coins) heuristic evaluation and report.
Crowd for angles (investor site) heuristic evaluation and wireframes.
Ecommerce, Research, Linkedin, Wireframes, Online, UP

2016 - 2017   job
Researcher Iceland Foods.
for both mobile and website platforms. Facilitated remote think out loud test, click test, 5 seconds test, tree test, card
sorting, competitor benchmarking via UserZoom report writing and presentations to UX and UI team.
Tested desktop menu and suggested improvements, the new menu brought in £100.000 a year.
Worked closely with the UX designers in planning tests. Analysed raw data from UserZoom in excel.
Excel, Writing, UX, UI, Test, Researcher, Website, Planning

2015 - 2016   job
HMI researcher Jaguar and Land Rover.
for an automated driving Land Rover feature responsible for development and approval of a new cluster interface system.
Planned a 9 month long research plan making sure the feature was based on users behaviour and needs.
The system was user tested and passed two gateways and approved for further production.
Research, Researcher, Development, HMI, Feature, Production

My education

2010 - 2012
Aalborg University
MSc, Information Technology

2005 - 2008
Aalborg University
Masters, History

My resume

  Download resume

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