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jobs
IT Support
Seraj Almahtout
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A hard working, motivated and enthusiastic person with excellent communication skills and able to prioritise workloads successfully, use own initiative and work well as a member of a team to achieve company objectives. Keen to learn new skills to enhance career prospects.
Managing skills - Managing the 1st & 2nd line support at Wanstor, OCS and previous company to achieving the goals.
Customer service skills - Meeting customer needs and achieving targets and ensuring customer are fully satisfied.
Communicating and people skills - Communicating with all levels of people through my working career and during my National service.
Leadership skills - leading team of 15 engineers at Wanstor, OCS Limited keeping them motivated in there working environment and support client's users.
Managing skills - Managing the 1st & 2nd line support at Wanstor, OCS and previous company to achieving the goals.
Customer service skills - Meeting customer needs and achieving targets and ensuring customer are fully satisfied.
Communicating and people skills - Communicating with all levels of people through my working career and during my National service.
Leadership skills - leading team of 15 engineers at Wanstor, OCS Limited keeping them motivated in there working environment and support client's users.
Markets
United Kingdom
Language
Arabic
Fluently
English
Fluently
Spanish
Good
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - ?
job
IT Support Service desk manager
Management Wanstor Ltd.
Currently managing and growing staff team at the Wanstor IT in Central London. Empowering and envisioning team members to train individuals and groups. Working with professional team to deliver great IT support service.
Responsibilities:
• Managing and mentoring a IT team of 15 staff within the London and uk offices, and coach for other Support Specialists and help them grow their skills
• Delivering IT support services for up to 120 clients, (Non-Profits, Professional services, Hospitality The restaurant Group Uk-US)
• Manage the development and maintenance of documentation including departmental policies, procedures, plans, and technical reports as it relates to IT Operations.
• Managing the SLA and KPI servicenow and SDP, along with the team performance review, Monitoring NPS to drive development on new features, one to one reviewing.
• Vendor, client contracts meeting, annual reviewing
• Hardware log review, Maintaining an supporting the cloud through Microsoft Azure AD, 365 Admin could SaaS applications
• Develop and lead end-to-end project plans and ensure on-time delivery of critical support initiatives
• Lead and track Key Performance Indicators regularly
• Troubleshooting and monitoring PRTG network appliance
Responsibilities:
• Managing and mentoring a IT team of 15 staff within the London and uk offices, and coach for other Support Specialists and help them grow their skills
• Delivering IT support services for up to 120 clients, (Non-Profits, Professional services, Hospitality The restaurant Group Uk-US)
• Manage the development and maintenance of documentation including departmental policies, procedures, plans, and technical reports as it relates to IT Operations.
• Managing the SLA and KPI servicenow and SDP, along with the team performance review, Monitoring NPS to drive development on new features, one to one reviewing.
• Vendor, client contracts meeting, annual reviewing
• Hardware log review, Maintaining an supporting the cloud through Microsoft Azure AD, 365 Admin could SaaS applications
• Develop and lead end-to-end project plans and ensure on-time delivery of critical support initiatives
• Lead and track Key Performance Indicators regularly
• Troubleshooting and monitoring PRTG network appliance
It, UP, Development, Mentoring, Cloud, ServiceNow, Monitoring, Coach, KPI, Hardware, Support, It support, Service, Network, Saas, Contracts, Microsoft azure, Azure
2017 - 2019
job
IT Support Managing Team Lead
OCS Limited.
Supervision and leadership IT support at the Uk site
1. Recruiting, selects and supervises day-to-day activities of staff in compliance with Human Resources policies and procedures.
2. organizing and coordinates formal and informal orientation and training of employees under direct supervision.
3. Maintaining high performing service support functions including and IT Service Desk, Desktop Support and VIP Support
4. Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
5. Monitoring, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
6. Organizing internal and third-party service review meetings covering performance, service improvements, quality and processes
7. Provides leadership by disseminating information, providing feedback, advising, and coaching,
8. Develop metrics to measure the growth and performance of the team, and provide reports as needed
• System/Application/Network Support
1. Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2012, SCCM, office 365, Active Directory, Microsoft exchange, printer Sever, and VMware virtualization.
2. Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services.
3. Marinating the cloud through Microsoft Azure
4. Interact with numerous computer platforms in a multi-layered client server environment.
5. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
6. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
7. Troubleshooting and maintain network connectivity in a LAN/WAN environment, fibre patching, staking and raking appliances Cisco, HP Dell.
8. Requesting and coordinating vendor support
9. Installing and providing support on IP telephony VOIP AVAYA, Polycom and Cisco.
10. Managing Assets and monitoring Assets using Lansweeper, PowerShell scripting.
• Desktop Support
1. Installing, upgrade, support and troubleshooting XP, Windows 7, windows 10, Mac OS and Microsoft Office and any other authorised desktop applications.
2. Installing, upgrade, support and troubleshooting for printers, computer hardware and Mobile support Android, iOS environment and Windows Phone, along with skype for business.
3. Performing general preventative maintenance tasks on computers,
laptops, printers and any other authorised peripheral equipment.
4. Performing remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
5. Customizing desktop hardware to meet user specifications and site standards
6. Performing work in compliance within specified warranty requirements
7. Safely package equipment for branches and arrange for the transport of the equipment.
8. Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
9. Developing trends by monitoring and analysing incoming calls, problems and support requests
10. Providing internet security support Symantec endpoint protection
11. Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
12. Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
1. Recruiting, selects and supervises day-to-day activities of staff in compliance with Human Resources policies and procedures.
2. organizing and coordinates formal and informal orientation and training of employees under direct supervision.
3. Maintaining high performing service support functions including and IT Service Desk, Desktop Support and VIP Support
4. Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
5. Monitoring, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
6. Organizing internal and third-party service review meetings covering performance, service improvements, quality and processes
7. Provides leadership by disseminating information, providing feedback, advising, and coaching,
8. Develop metrics to measure the growth and performance of the team, and provide reports as needed
• System/Application/Network Support
1. Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2012, SCCM, office 365, Active Directory, Microsoft exchange, printer Sever, and VMware virtualization.
2. Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services.
3. Marinating the cloud through Microsoft Azure
4. Interact with numerous computer platforms in a multi-layered client server environment.
5. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
6. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
7. Troubleshooting and maintain network connectivity in a LAN/WAN environment, fibre patching, staking and raking appliances Cisco, HP Dell.
8. Requesting and coordinating vendor support
9. Installing and providing support on IP telephony VOIP AVAYA, Polycom and Cisco.
10. Managing Assets and monitoring Assets using Lansweeper, PowerShell scripting.
• Desktop Support
1. Installing, upgrade, support and troubleshooting XP, Windows 7, windows 10, Mac OS and Microsoft Office and any other authorised desktop applications.
2. Installing, upgrade, support and troubleshooting for printers, computer hardware and Mobile support Android, iOS environment and Windows Phone, along with skype for business.
3. Performing general preventative maintenance tasks on computers,
laptops, printers and any other authorised peripheral equipment.
4. Performing remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
5. Customizing desktop hardware to meet user specifications and site standards
6. Performing work in compliance within specified warranty requirements
7. Safely package equipment for branches and arrange for the transport of the equipment.
8. Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
9. Developing trends by monitoring and analysing incoming calls, problems and support requests
10. Providing internet security support Symantec endpoint protection
11. Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
12. Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
Office, Service, Security, It, Voip, Growth, Support, Hardware, Virtualization, Supervision, Monitoring, Mac, Server, Skype for business, Internet, PC, Enterprise, WAN, Performing, XP, Processes, Service Delivery, Cloud, IOS, It support, Android, Office 365, Azure, Training, Microsoft azure, Active Directory, VMware, Networking, Coaching, Exchange, Cisco, Scripting, Human Resources, Leadership, PowerShell, Windows server, Windows, Compliance, Network
2017 - 2017
job
IT Infrastructure Engineer State street
Verizon.
data centre
• Ensure successful on-time and to-quality delivery of customer deliverables and on-site performance
• Post Engineering activity reporting;
• Ensure personal KPI Adherence, On-site Performance and Procedural Compliance
• Training of all new engineers joining the project
• Maintaining IP Phones, Cisco, HP Switches, Routers, patching Copper and Fibre cables, raking, configuring Network
virtualisation and test all changes to networks, hardware, software, and hosted applications
• Installing, upgrade, support and troubleshooting hardware Network applies Dell, Cisco and HP
• Resolve issues and prepare status reviews and reports
• Professionally represent the infrastructure team as a technical consultant on projects.
• Maintain the necessary project plans and documentation of all system builds and modifications
• Interact and coordinate with vendors, suppliers, distributors and contract consultants
• Maintain a good working knowledge of current infrastructure and future trends
• Maintain good working relationships with all service providers and vendor to ensure that services received meet
expected requirements of contract
• Maintain and monitor all network, security and computer systems to meet the organization's current and future
requirements
• Responsible for management, maintenance and architecture of storage, virtualised environment, servers, LAN WAN
network and devices, and productivity tools
• Troubleshoots problems by analysing root causes and evaluating multiple options.
• Ensure successful on-time and to-quality delivery of customer deliverables and on-site performance
• Post Engineering activity reporting;
• Ensure personal KPI Adherence, On-site Performance and Procedural Compliance
• Training of all new engineers joining the project
• Maintaining IP Phones, Cisco, HP Switches, Routers, patching Copper and Fibre cables, raking, configuring Network
virtualisation and test all changes to networks, hardware, software, and hosted applications
• Installing, upgrade, support and troubleshooting hardware Network applies Dell, Cisco and HP
• Resolve issues and prepare status reviews and reports
• Professionally represent the infrastructure team as a technical consultant on projects.
• Maintain the necessary project plans and documentation of all system builds and modifications
• Interact and coordinate with vendors, suppliers, distributors and contract consultants
• Maintain a good working knowledge of current infrastructure and future trends
• Maintain good working relationships with all service providers and vendor to ensure that services received meet
expected requirements of contract
• Maintain and monitor all network, security and computer systems to meet the organization's current and future
requirements
• Responsible for management, maintenance and architecture of storage, virtualised environment, servers, LAN WAN
network and devices, and productivity tools
• Troubleshoots problems by analysing root causes and evaluating multiple options.
Security, WAN, Storage, Software, KPI, Hardware, Infrastructure, Support, It, Engineering, Training, Service, Architecture, Network, Compliance, Test, Management, It infrastructure, Cisco
2016 - 2017
job
GM Financial Senior 2nd Line IT analyst Engineer
Domain User & Security.
(Fixed term contract)
1. Supporting Virtual & Physical Server Environments
2. Supporting • Virtual Desktop Environment Storage Controllers, Domain User & Security administration
3. Supporting Microsoft Windows Operating Systems, managing group policies along with user's credentials & Domain
4. Supporting Microsoft SharePoint and Document Management systems
5. Supporting Microsoft Exchange and E-mail services and office 365
6. Supporting Microsoft Office Suite and desktop application support incl Office 365 all small ad-hoc applications.
7. Maintaining all software, hardware, firmware, patches, etc, for all IT Assets.
8. Windows Server 2012 R2, Active Directory, software upgrades.
9. Involved in infrastructure project upgrading Cisco IP phones and control
10. Implementing servers, desktops, Cisco and polycom IP telephones, mobile phones, peripherals, printers, etc. in line
with operating procedures and practices including documentation and communication with customers, install, configure
and support Servers, Desktops, Laptops and other associated devices and peripherals along with networked data and voice systems and their related computer hardware and software.
11.Providing 1st and 2nd line desk-side support, phone and remote support, supporting users requirements and assist in the evaluation of hardware and software, logging incident and problem management on Service-now for all the GMF
employees and on-site partners around 8 sites around the world, evaluate Service and Change requests.
12. Represent the IT Services Department and to carry out demonstrations and presentations.
13. Instant messaging supporting Lync, cisco jabber, WebEx conferencing.
1. Supporting Virtual & Physical Server Environments
2. Supporting • Virtual Desktop Environment Storage Controllers, Domain User & Security administration
3. Supporting Microsoft Windows Operating Systems, managing group policies along with user's credentials & Domain
4. Supporting Microsoft SharePoint and Document Management systems
5. Supporting Microsoft Exchange and E-mail services and office 365
6. Supporting Microsoft Office Suite and desktop application support incl Office 365 all small ad-hoc applications.
7. Maintaining all software, hardware, firmware, patches, etc, for all IT Assets.
8. Windows Server 2012 R2, Active Directory, software upgrades.
9. Involved in infrastructure project upgrading Cisco IP phones and control
10. Implementing servers, desktops, Cisco and polycom IP telephones, mobile phones, peripherals, printers, etc. in line
with operating procedures and practices including documentation and communication with customers, install, configure
and support Servers, Desktops, Laptops and other associated devices and peripherals along with networked data and voice systems and their related computer hardware and software.
11.Providing 1st and 2nd line desk-side support, phone and remote support, supporting users requirements and assist in the evaluation of hardware and software, logging incident and problem management on Service-now for all the GMF
employees and on-site partners around 8 sites around the world, evaluate Service and Change requests.
12. Represent the IT Services Department and to carry out demonstrations and presentations.
13. Instant messaging supporting Lync, cisco jabber, WebEx conferencing.
It, Lync, Server, Storage, Office, Firmware, Software, Hardware, Infrastructure, Support, Analyst, Administration, Security, Service, Windows, Windows server, Management, Cisco, Exchange, Active Directory, SharePoint, Office 365
2016 - 2016
temp
IT Support Engineer Welsh Water
Panasonic Toughbook.
(Contract)
• Responsible for system installations and troubleshooting TCP/IP, DHCP, DNS, Panasonic Toughbook
• Extensive knowledge of Microsoft desktop operating systems Win7/8/10, Microsoft Operating Systems and Applications, supporting local and Global clients
• SIM replacement, Panasonic Tough workstation
• Contribute to high-value service related procedures and documents
• Hardware and peripherals service visits, and technical support case management
• Developing and delivering a business wide IT capability for repair and maintenance of vehicles an equipment to support operational requirements.
• Responsible for system installations and troubleshooting TCP/IP, DHCP, DNS, Panasonic Toughbook
• Extensive knowledge of Microsoft desktop operating systems Win7/8/10, Microsoft Operating Systems and Applications, supporting local and Global clients
• SIM replacement, Panasonic Tough workstation
• Contribute to high-value service related procedures and documents
• Hardware and peripherals service visits, and technical support case management
• Developing and delivering a business wide IT capability for repair and maintenance of vehicles an equipment to support operational requirements.
It support, Management, DNS, Service, It, TCP/IP, Support, Hardware
2016 - 2016
temp
Getronics IT Field Support Engineer
Dell.
(Contract)
• Responsible for system installations and troubleshooting, Windows environment Windows O/S XP, 7,8, 10
• Hardware and peripherals service visits, and technical support case management, Windows Server 2008 /Server deployment, Active Directory / Group, Policy Virtualization and Backups
• Troubleshoot instrument hardware such as PCs, laptops, tablets workstations, PDA and software, often under challenging conditions
• Contribute to high-value service related procedures and documents
• Identify areas for product and process improvement and communicate these accordingly
• Adopt and leverage our Salesforce.com business policies, procedures, and reporting
• Travel approximately 60% routinely on both a scheduled and unscheduled basis
• Logging tickets, dealing with troubleshooting security Issues, Internet Explorer and Content Access Issues troubleshooting network printer issues, hardware failure; server issues; printer failure; driver issues, VOP and network (Sim cards)
• Main clients: NHS Cardiff, Swansea and Newport, Cardiff University, GE Aviation, Mercedes Benz Bridgend, CGI, Cardiff Airport, Dow Corning Barry, Alert Logic, Welsh water, Welsh finance, Evening post Swansea, national Statistics Newport, Ford, Conduit and Ministry of justices.
• Responsible for system installations and troubleshooting, Windows environment Windows O/S XP, 7,8, 10
• Hardware and peripherals service visits, and technical support case management, Windows Server 2008 /Server deployment, Active Directory / Group, Policy Virtualization and Backups
• Troubleshoot instrument hardware such as PCs, laptops, tablets workstations, PDA and software, often under challenging conditions
• Contribute to high-value service related procedures and documents
• Identify areas for product and process improvement and communicate these accordingly
• Adopt and leverage our Salesforce.com business policies, procedures, and reporting
• Travel approximately 60% routinely on both a scheduled and unscheduled basis
• Logging tickets, dealing with troubleshooting security Issues, Internet Explorer and Content Access Issues troubleshooting network printer issues, hardware failure; server issues; printer failure; driver issues, VOP and network (Sim cards)
• Main clients: NHS Cardiff, Swansea and Newport, Cardiff University, GE Aviation, Mercedes Benz Bridgend, CGI, Cardiff Airport, Dow Corning Barry, Alert Logic, Welsh water, Welsh finance, Evening post Swansea, national Statistics Newport, Ford, Conduit and Ministry of justices.
Statistics, XP, Logic, Internet, Server, Software, Virtualization, Hardware, Support, It, Security, Active Directory, Service, Network, Windows, Finance, Content, Windows server, Management, Deployment, Salesforce
2015 - 2016
job
IT Support
SKY.
• Providing technical assistance for questions and problems
• Resolving problems with networks and other computer systems windows 7, Diagnosing system errors and other issues, solving password problems, using Active Directory, lockout
• Following up with customers to ensure full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Running reports to analyse common complaints and problems
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems
• maintaining records of software licences
• Resolving problems with networks and other computer systems windows 7, Diagnosing system errors and other issues, solving password problems, using Active Directory, lockout
• Following up with customers to ensure full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Running reports to analyse common complaints and problems
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems
• maintaining records of software licences
It support, Training, Active Directory, Windows, It, Support, Hardware, Software, Monitoring, UP
2010 - 2015
job
UK IT Support Engineer Project manager
MICT, British Telecom.
• Working on I.T. and infrastructure projects within the financial sector
• Communicating with clients to get details of faults
• Providing a high degree of professionalism and customer satisfaction and team working effectively/working well with others
• working out and agreeing timescales, budgets and quality
• ensuring a smooth changeover from the old IT system to the new one
• Problem solving, investigating and researching issues, repairing equipment, and document and maintain Help Desk policies and procedures.
• Setting up new equipment and upgrading existing systems also support and testing and servicing equipment
• Recording problems and their solutions for future reference
• Training clients on new systems or software applications
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities and Supervising I.T. staff
• Being a positive role model and building positive working relationships with others
• Motivating the team to achieve deadlines and goals and negotiating and Securing contracts with large companies and organizations.
• IT SKILLS
• I have a wide range of IT skills such as networking, VOIP, vast knowledge of active directory, internet configuration,
• TCP/IP, DHCP, DNS and PC building, Sound analytical and troubleshooting skills
• Microsoft Systems software and Hardware, Office 365, Exchange, SCCM, Windows Server 2012R
• Print Management Software, PaperCut
• Microsoft Office (Word, Excel, PowerPoint, Outlook exchange and Access)
• Microsoft Windows, Internet Explorer, Firefox, Netscape and Outlook Express
• Applications: MS Visual Studio Competent user of Flash, Dreamweaver, PageMaker.
• Operating Systems support: Apple Mac support
• Version 10.4: "Tiger" Version 10.5: "Leopard" Version 10.6: "Snow Leopard" Version 10.7: "Lion Version 10.8:
• "Mountain Lion Version 10.9: "Mavericks"
• Network Skills
• Microsoft Server 2003, 2012
• WIFI and LAN setup and troubleshoots, IP addressing and subnetting, Routing concepts
• Hardware: Fixing and installing Laptops and PCs, printer troubleshoots, switches and routers
• Provide intranet VPN solution using global protect, Cisco AnyConnect.
• Fibre, copper patching, Cabinets raking shelves and staking and power management
• Communicating with clients to get details of faults
• Providing a high degree of professionalism and customer satisfaction and team working effectively/working well with others
• working out and agreeing timescales, budgets and quality
• ensuring a smooth changeover from the old IT system to the new one
• Problem solving, investigating and researching issues, repairing equipment, and document and maintain Help Desk policies and procedures.
• Setting up new equipment and upgrading existing systems also support and testing and servicing equipment
• Recording problems and their solutions for future reference
• Training clients on new systems or software applications
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities and Supervising I.T. staff
• Being a positive role model and building positive working relationships with others
• Motivating the team to achieve deadlines and goals and negotiating and Securing contracts with large companies and organizations.
• IT SKILLS
• I have a wide range of IT skills such as networking, VOIP, vast knowledge of active directory, internet configuration,
• TCP/IP, DHCP, DNS and PC building, Sound analytical and troubleshooting skills
• Microsoft Systems software and Hardware, Office 365, Exchange, SCCM, Windows Server 2012R
• Print Management Software, PaperCut
• Microsoft Office (Word, Excel, PowerPoint, Outlook exchange and Access)
• Microsoft Windows, Internet Explorer, Firefox, Netscape and Outlook Express
• Applications: MS Visual Studio Competent user of Flash, Dreamweaver, PageMaker.
• Operating Systems support: Apple Mac support
• Version 10.4: "Tiger" Version 10.5: "Leopard" Version 10.6: "Snow Leopard" Version 10.7: "Lion Version 10.8:
• "Mountain Lion Version 10.9: "Mavericks"
• Network Skills
• Microsoft Server 2003, 2012
• WIFI and LAN setup and troubleshoots, IP addressing and subnetting, Routing concepts
• Hardware: Fixing and installing Laptops and PCs, printer troubleshoots, switches and routers
• Provide intranet VPN solution using global protect, Cisco AnyConnect.
• Fibre, copper patching, Cabinets raking shelves and staking and power management
Software, It, TCP/IP, Voip, Growth, Support, Mac support, Infrastructure, Testing, Hardware, Flash, Safe, Office, WiFi, Server, Internet, Express, PC, Power, Contracts, Manager, UP, Contracts, It support, Office 365, Project Manager, Powerpoint, Training, Active Directory, Print, Networking, Exchange, Cisco, Excel, Visual Studio, Word, Microsoft Server, Management, Windows server, Windows, DNS, Network, Mac
My education
2008
-
2010
University of Wales Bangor
MSc, Computer Science
MSc, Computer Science
2007
-
2008
University of London
MSc, N/a
MSc, N/a
2003
-
2006
IBN AL HAITHAM UNIVERSITY
BSc, Programming and System Analysis
BSc, Programming and System Analysis
?
-
2019
Service Desk institute
N/a, Leadership
N/a, Leadership
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