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Exceptional Customer Service, and Webchat professional with a talent for photography
Ashley Pead
,
Marston Moretaine, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a hardworking, enthusiastic and well presented individual with over 9 years' Marketing and customer service experience, used to working in fast paced target driven environments. I am highly adept at building lasting customer relationships that help me to ascertain individual customer needs. I am also incredibly computer literate with high levels of attention to detail.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Auto glass- Customer Experience Representative. - Home Worker
unknown.
• Taking high frequencies of telephone calls from the public.
• Providing support with Webchat, taking up to 4 web chats at a time.
• Booking appointments for windscreen replacement or repair.
• Provide excellent levels of customer service
• Escalated calls to the correct departments depending on query.
• Handle customer complaints and effectively solve them to the satisfaction of the customer.
• Upselling Windscreen Wipers. (Top Performer in my team Target is 20% I consistently hit 28%)
• Maintaining all KPI's- Call Compliance, Wiper sales, Customer satisfaction scores.
• Providing support with Webchat, taking up to 4 web chats at a time.
• Booking appointments for windscreen replacement or repair.
• Provide excellent levels of customer service
• Escalated calls to the correct departments depending on query.
• Handle customer complaints and effectively solve them to the satisfaction of the customer.
• Upselling Windscreen Wipers. (Top Performer in my team Target is 20% I consistently hit 28%)
• Maintaining all KPI's- Call Compliance, Wiper sales, Customer satisfaction scores.
Customer experience, Customer service, Sales, Compliance, Service, Support, KPI, Web, Booking, Performer, UP
2017 - 2017
job
1st Line IT Support APAC
Human Capital Ventures.
Night Shift.
• Taking inbound calls from colleagues within the US, Oceanic and Asia regions to help with IT Queries.
• Use of Active Directory to change Domain Accounts.
• Use of various in-house systems- Superb, Citrix (MUM) Etc
• Helped colleagues with issues in relation to outlook, locked domain accounts, locked iPhones, Password resets for various applications.
• Taking inbound calls from colleagues within the US, Oceanic and Asia regions to help with IT Queries.
• Use of Active Directory to change Domain Accounts.
• Use of various in-house systems- Superb, Citrix (MUM) Etc
• Helped colleagues with issues in relation to outlook, locked domain accounts, locked iPhones, Password resets for various applications.
It support, Active Directory, It, Citrix, Support, Asia
2017 - 2017
job
Administrator
Plumbing Services LTD.
• Taking phone calls from the public booking appointments for the heating engineers.
• Sorting of invoices and receipts for taxation.
• General filing of paperwork.
• Sorting of invoices and receipts for taxation.
• General filing of paperwork.
Administrator, Booking
2016 - 2017
job
Customer services administrator
Copart Ltd.
• Taking calls from members of the public who wish to become a member of Copart.
• Scanning and filing member's documents onto the CAS System to enable us to register new customers.
• Taking online payments for registration fees and various other fees.
• Scanning and filing member's documents onto the CAS System to enable us to register new customers.
• Taking online payments for registration fees and various other fees.
Administrator, Online
2015 - 2016
job
Client Delivery Manager
Frank Results LTD.
• Lead Generation campaign for various clients mainly RM Education
• Managing various client's expectations and targets for certain education-based campaigns.
• Looking after and updating various databases via CRM's and Spreadsheets.
• Talking to Directors, CFO's COO's etc.
• Utilizing "Act" ensuring correct entry of company details, such as addresses, corrects contacts and decision makers
• Managing various client's expectations and targets for certain education-based campaigns.
• Looking after and updating various databases via CRM's and Spreadsheets.
• Talking to Directors, CFO's COO's etc.
• Utilizing "Act" ensuring correct entry of company details, such as addresses, corrects contacts and decision makers
CRM, CFO, Campaign, Manager
My education
Shuttleworth College
Unspecified, Animal Care
Unspecified, Animal Care
Wootton upper School
Secondary, X 7 passes
Secondary, X 7 passes
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