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Senior
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2
jobs
Freelance UX Designer Manchester and Cheshire - Creating Awesome User Experiences using Psychology and Behavioural Science
Claire Freshney
,
Frodsham, United Kingdom
Experience
Other titles
Skills
I'm offering
Attention UX Design Businesses in Cheshire, United Kingdom!
Are you seeking an exceptional User Experience Designer and Researcher to take your digital products to new heights? Look no further!
I'm Claire Freshney, a passionate freelance UX Designer covering Manchester, Cheshire and the rest of the UK.
I have a track record of success in delivering outstanding results for renowned brands like Jet2, Thomas Cook, Selfridges, GOV, Harveys, Bensons for Beds, Matalan, and many more over the past 13 years.
Are you struggling to create user-centred digital products that truly meet the needs of your target audience?
Your sales may suffer, and you could miss valuable growth and success opportunities.
With my expertise in wireframing, sketching, prototyping, researching, design thinking, information architecture, data analysis, and agile development, I bring data-driven strategies to the table, ensuring your products excel in user experience.
Why work with me?
Remarkable Results: Witness the power of my contributions as I helped one business skyrocket its website sales from an average of £900 per month to an astonishing £10,000 in just 5 months!
My ability to drive conversion rates is evident in my achievement of increasing an e-commerce website's conversion rate from 2.3% to an impressive 6% within three months.
I have played a pivotal role in scaling the online sales of a local business from £30k per month to an astonishing £90k, showcasing my strategic thinking and business acumen.
My expertise extends to collaborating on a $1 billion wellness website, where I successfully improved user engagement and enhanced the overall user experience, contributing to its success.
In recognition of my talents, I had the opportunity to conduct a workplace well-being workshop with Selfridges, Manchester, empowering employees and fostering a positive work environment.
I have a proven track record of rapidly growing online platforms, as demonstrated by the growth of my e-commerce well-being website from 0 to 22k impressions in just 28 days.
The ability to drive substantial user adoption is one of my strengths. I successfully increased sign-ups to a digital app for students from 1 to over 10,000 subscribers within six months.
My entrepreneurial spirit and achievements were recognized when I became a finalist in the 2012 North West England Award's Young Entrepreneur category.
I have a demonstrated ability to create exceptional digital experiences, as evidenced by a new landing page design that generated an astounding 700% growth in website traffic.
Remarkable lead generation results were achieved through my strategic approach, securing 72 ready-to-go leads for a client via an impactful Facebook campaign within an impressive 24-hour period.
Comprehensive Skill Set: I possess a remarkable combination of UX design expertise, extensive marketing knowledge, copywriting finesse, and digital proficiency, all aimed at fueling exceptional growth for businesses. With my diverse skill set and visionary mindset, I deliver transformative results that leave a lasting wow factor, propelling your brand to new heights of success.
Collaboration and People Skills: I'm not just a talented designer; I understand, and champion end-users' needs and your business goals. With strong people skills, I provide valuable insights and foster a collaborative environment.
Broad Methodology Expertise: I excel in various research methods, including 1-1 interviews, focus groups, card sorting, ethnographic research, surveys, affinity mapping, story mapping, and user journey mapping. Rest assured. I bring the right tools for the job.
Don't miss the opportunity to benefit from my exceptional skills and expertise! Visit my portfolio at http://******.*** to see the tangible impact I've made in the past. But don't just take my word for it - hear what others have to say:
Testimonials:
"Claire has been incredible. Our website sales have skyrocketed from £900 monthly to £10,000 in just 5 months! We cannot recommend her enough." - Matthew Nelson - UPDATE: This company has been working with me on their growth strategy, now set to turn over £2m+ with the strategy we have put in place.
"Claire's skills extend far beyond what would be expected from a UX/UI Designer. Her design work is exceptional, and her research has helped establish detailed user personas." - Ben Brownlee
"Claire is a rare combination of a talented designer who understands and champions the end-user and the underlying business goals. She provides valuable insights and is a fantastic collaborator." - Rob Samson
"Claire has the skill set to work as a senior product manager/product owner. We will certainly be keeping an eye on her progress!" - Ben Mason
Don't let your digital products fall short of their true potential. Contact me, Claire Freshney, today, and let's collaborate to create exceptional user experiences that drive your business forward. Together, we can achieve greatness!
Are you seeking an exceptional User Experience Designer and Researcher to take your digital products to new heights? Look no further!
I'm Claire Freshney, a passionate freelance UX Designer covering Manchester, Cheshire and the rest of the UK.
I have a track record of success in delivering outstanding results for renowned brands like Jet2, Thomas Cook, Selfridges, GOV, Harveys, Bensons for Beds, Matalan, and many more over the past 13 years.
Are you struggling to create user-centred digital products that truly meet the needs of your target audience?
Your sales may suffer, and you could miss valuable growth and success opportunities.
With my expertise in wireframing, sketching, prototyping, researching, design thinking, information architecture, data analysis, and agile development, I bring data-driven strategies to the table, ensuring your products excel in user experience.
Why work with me?
Remarkable Results: Witness the power of my contributions as I helped one business skyrocket its website sales from an average of £900 per month to an astonishing £10,000 in just 5 months!
My ability to drive conversion rates is evident in my achievement of increasing an e-commerce website's conversion rate from 2.3% to an impressive 6% within three months.
I have played a pivotal role in scaling the online sales of a local business from £30k per month to an astonishing £90k, showcasing my strategic thinking and business acumen.
My expertise extends to collaborating on a $1 billion wellness website, where I successfully improved user engagement and enhanced the overall user experience, contributing to its success.
In recognition of my talents, I had the opportunity to conduct a workplace well-being workshop with Selfridges, Manchester, empowering employees and fostering a positive work environment.
I have a proven track record of rapidly growing online platforms, as demonstrated by the growth of my e-commerce well-being website from 0 to 22k impressions in just 28 days.
The ability to drive substantial user adoption is one of my strengths. I successfully increased sign-ups to a digital app for students from 1 to over 10,000 subscribers within six months.
My entrepreneurial spirit and achievements were recognized when I became a finalist in the 2012 North West England Award's Young Entrepreneur category.
I have a demonstrated ability to create exceptional digital experiences, as evidenced by a new landing page design that generated an astounding 700% growth in website traffic.
Remarkable lead generation results were achieved through my strategic approach, securing 72 ready-to-go leads for a client via an impactful Facebook campaign within an impressive 24-hour period.
Comprehensive Skill Set: I possess a remarkable combination of UX design expertise, extensive marketing knowledge, copywriting finesse, and digital proficiency, all aimed at fueling exceptional growth for businesses. With my diverse skill set and visionary mindset, I deliver transformative results that leave a lasting wow factor, propelling your brand to new heights of success.
Collaboration and People Skills: I'm not just a talented designer; I understand, and champion end-users' needs and your business goals. With strong people skills, I provide valuable insights and foster a collaborative environment.
Broad Methodology Expertise: I excel in various research methods, including 1-1 interviews, focus groups, card sorting, ethnographic research, surveys, affinity mapping, story mapping, and user journey mapping. Rest assured. I bring the right tools for the job.
Don't miss the opportunity to benefit from my exceptional skills and expertise! Visit my portfolio at http://******.*** to see the tangible impact I've made in the past. But don't just take my word for it - hear what others have to say:
Testimonials:
"Claire has been incredible. Our website sales have skyrocketed from £900 monthly to £10,000 in just 5 months! We cannot recommend her enough." - Matthew Nelson - UPDATE: This company has been working with me on their growth strategy, now set to turn over £2m+ with the strategy we have put in place.
"Claire's skills extend far beyond what would be expected from a UX/UI Designer. Her design work is exceptional, and her research has helped establish detailed user personas." - Ben Brownlee
"Claire is a rare combination of a talented designer who understands and champions the end-user and the underlying business goals. She provides valuable insights and is a fantastic collaborator." - Rob Samson
"Claire has the skill set to work as a senior product manager/product owner. We will certainly be keeping an eye on her progress!" - Ben Mason
Don't let your digital products fall short of their true potential. Contact me, Claire Freshney, today, and let's collaborate to create exceptional user experiences that drive your business forward. Together, we can achieve greatness!
Markets
United States
(Remote
only)
Canada
(Remote
only)
United Kingdom
(Remote
only)
Ireland
(Remote
only)
Lithuania
(Remote
only)
Denmark
(Remote
only)
Norway
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only)
Sweden
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only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2022 - ?
freelance
Workplace Wellbeing Designer
Freshney Digital.
I offer workplace wellbeing design services that are dedicated to creating environments that foster productivity and enhance overall wellbeing. My services include customised interior design solutions tailored to your employees specific needs to improve their "work experience" and also I offer wellbeing workshops such as mindfulness, meditation, yoga, fitness classes, and nutrition workshops (to name a few!)
I am particularly proud of my work with Selfridges Manchester, where I was able to help them improve their workplace wellbeing. You can check out the case study below for more details.
I am particularly proud of my work with Selfridges Manchester, where I was able to help them improve their workplace wellbeing. You can check out the case study below for more details.
Design, Workshops, Interior, Yoga
2015 - ?
freelance
User Experience Designer - UX Designer - Service Design - Health and Wellbeing
Freshney Digital LTD.
- Helping health and wellbeing businesses create profitable digital products alone providing hands on consultancy or with associates
- Freelance / Contract / Project based jobs
- Following latest design trends, managing complex interactions and creating a user-centric approach
- Managing user research tasks, planning and organising remote user testing
- Managing project budgets, deadlines and creating product roadmaps
- Collaborating with clients, stakeholders and conducting ideation workshops
- Looking after branding and own personal marketing/business development
- Agile approach (Scrum, Waterfall, Kanban), striving to get clients the best conversion rates - CRO, KPIs
- Interviews, Surveys, Questionnaires, Card Sorting, Usability Tests inc. Guerilla Testing, Tree Tests, A/B Testing, Ethnographic Research, Heuristics, Lab Testing, Eye Tracking
- Wireframing, Prototyping, User Interface (UI Design), User Experience Design (UX), High and Low Fidelity, Storyboard, User Journey Mapping, User Flow Diagrams
- Tools: Sketch, Adobe Photoshop & XD, Invision, Zeplin, Marvel, Figma, Axure, HTML, CSS, Shopify, Magento, Wordpress, Balsamiq, Confluence, Trello, Jira, Miro
- Experience in: Education Tech, Retail, Travel, Leisure & Tourism, Ecommerce, Startups, Lifestyle
- User Centric Design, Consumer Psychology, Human Behaviour
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
- Freelance / Contract / Project based jobs
- Following latest design trends, managing complex interactions and creating a user-centric approach
- Managing user research tasks, planning and organising remote user testing
- Managing project budgets, deadlines and creating product roadmaps
- Collaborating with clients, stakeholders and conducting ideation workshops
- Looking after branding and own personal marketing/business development
- Agile approach (Scrum, Waterfall, Kanban), striving to get clients the best conversion rates - CRO, KPIs
- Interviews, Surveys, Questionnaires, Card Sorting, Usability Tests inc. Guerilla Testing, Tree Tests, A/B Testing, Ethnographic Research, Heuristics, Lab Testing, Eye Tracking
- Wireframing, Prototyping, User Interface (UI Design), User Experience Design (UX), High and Low Fidelity, Storyboard, User Journey Mapping, User Flow Diagrams
- Tools: Sketch, Adobe Photoshop & XD, Invision, Zeplin, Marvel, Figma, Axure, HTML, CSS, Shopify, Magento, Wordpress, Balsamiq, Confluence, Trello, Jira, Miro
- Experience in: Education Tech, Retail, Travel, Leisure & Tourism, Ecommerce, Startups, Lifestyle
- User Centric Design, Consumer Psychology, Human Behaviour
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
User Experience, User research, User experience design, User Interface Design, User testing, Prototyping, Digital design, UI / UX designer, UX Design, UI Design, Web design, Design, Agile, Adobe XD, Wireframing, User journey, User stories
2022 - 2022
freelance
Product Designer / User Researcher
Wood Mackenzie.
Wood Mackenzie is the global leader in data, analysis, and consulting across the energy, chemicals, metals, mining, power, and renewables sectors. They were looking for a Senior Product Designer to join their team to continue to rethink how their customers interact and consume data within the energy industry. I am excited to see what value I can bring to this great team!
Consulting, Researcher, Power, Energy, Energy
2022 - 2022
freelance
Senior User Experience Designer / Service Designer
NHS Digital.
Working with the NHS, I helped them digitise their Annual Risk Acknowledgement Form - a long and complicated paper-based document that currently has no easy way to complete. The aim is for those taking valproate medication will be able to reduce risks associated with pregnancy by completing this form accurately so it can help protect both mother and child.
I undertook a hybrid role for this project, considering the full end-to-end journey of the user. I started by analysing and utilising current research, and story-mapping the functionality, then designing and prototyping a new solution using Figma and the GDS (Government Design System).
The final product is a simple form that can be completed online, which will then be sent to the relevant NHS team for an annual follow-up.
I undertook a hybrid role for this project, considering the full end-to-end journey of the user. I started by analysing and utilising current research, and story-mapping the functionality, then designing and prototyping a new solution using Figma and the GDS (Government Design System).
The final product is a simple form that can be completed online, which will then be sent to the relevant NHS team for an annual follow-up.
Design, User Experience, Prototyping, Research, Service, It, Online, Design System, Hybrid, UP
2022 - 2022
freelance
Chief Experience Officer (CXO)
Magnum Tattoo Supplies.
I am working with Magnum Tattoo Supplies as a temporary Chief Experience Officer whilst they are in a period of growth. My role is to ensure positive CX across the company. I'm working with stakeholders to identify gaps within the CX and to ensure a positive interactions between all customer interactions and touch-points with the business. I am capturing data, analysing and using this data to drive decisions.
Identifying buyer personas and ideal customer profiles (ICPs).
Working with internal stakeholders to identify gaps in the customer experience and opportunities to improve. That means working with high-level decision-makers like the CMO or the VP of sales, as well as customer-facing teams like the Customer Success team or the IT support desk.
Mapping the customer journey across all touchpoints and channels.
Making sure the customer experience strategy aligns with the big-picture business strategy. That means making sure that marketing, sales, service, and success strategies all come together to create a unified experience across all touchpoints.
Working closely with the IT team to ensure that the organisation is investing in the right technologies to support future CX strategies. In other words, looking ahead to ensure that the company is prepared to evolve alongside the customer to remain competitive.
Capturing, monitoring, and analysing customer feedback. That includes tracking how NPS, CES, and CSAT scores change over time, analysing customer sentiment, and identifying themes across all feedback channels.
Raising alarm bells when there’s a problem. I am keeping a close watch on all strategies in progress and be able to notify the appropriate parties when there’s an issue that could undermine the customer experience.
Identifying buyer personas and ideal customer profiles (ICPs).
Working with internal stakeholders to identify gaps in the customer experience and opportunities to improve. That means working with high-level decision-makers like the CMO or the VP of sales, as well as customer-facing teams like the Customer Success team or the IT support desk.
Mapping the customer journey across all touchpoints and channels.
Making sure the customer experience strategy aligns with the big-picture business strategy. That means making sure that marketing, sales, service, and success strategies all come together to create a unified experience across all touchpoints.
Working closely with the IT team to ensure that the organisation is investing in the right technologies to support future CX strategies. In other words, looking ahead to ensure that the company is prepared to evolve alongside the customer to remain competitive.
Capturing, monitoring, and analysing customer feedback. That includes tracking how NPS, CES, and CSAT scores change over time, analysing customer sentiment, and identifying themes across all feedback channels.
Raising alarm bells when there’s a problem. I am keeping a close watch on all strategies in progress and be able to notify the appropriate parties when there’s an issue that could undermine the customer experience.
Marketing, Business strategy, It support, Customer experience, Sales, Service, It, Growth, Support, Monitoring, Organization, CX, Ideal, Customer
2021 - 2021
freelance
Senior User Experience Designer
Kognity.
EdTech company helping improve the experience of online digital learning.
User Experience, Digital learning, Online
2020 - 2020
freelance
User Experience Design Specialist
Maemo.
Startup fashion e-commerce brand, Maemo - creating sustainable clothing and work processes, whilst also adhering to ethical standards at all times. My job was to help them get started with wireframing and considering the user journey, understanding the user needs through user stories, sketching and coming up with ideas. I also created task-based user personas to assist with the workflow, whilst working alongside a consumer psychologist and branding agency, to understand the values and user goals.
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2020 - 2020
freelance
User Experience Designer Manchester
Department for Education.
Working through Sigma Consultancy, for the Department of Education (Public Sector) on a short-term project which is helping early year practitioners transition children to Primary School. Working in two-week design sprints and taking an agile approach.
Some of the daily tasks:
- Attending daily stand-ups and end of day playback sessions
- Working with User Researchers and Business Analysts to allow data to drive design decisions
- Using the government prototyping kit to build interactive prototypes using components and design patterns
- Attending stakeholder sessions, presenting ideas and holding workshops
- Creating user story maps and task-based user personas
- Iterating and developing the prototype based upon user feedback
Some of the daily tasks:
- Attending daily stand-ups and end of day playback sessions
- Working with User Researchers and Business Analysts to allow data to drive design decisions
- Using the government prototyping kit to build interactive prototypes using components and design patterns
- Attending stakeholder sessions, presenting ideas and holding workshops
- Creating user story maps and task-based user personas
- Iterating and developing the prototype based upon user feedback
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2020 - 2020
freelance
User Experience Design Specialist
North27.
I was hired to work with North27, an EdTech consultancy and software company, who are passionate about how technology can improve teaching and learning. North27 were looking to develop a front-end to their data syncing software which allows teachers to sync data from Google Classroom to G Suite.
I lead the User Experience Design and Research, created prototype in Figma and Sketch, Invision and used Miro for User Persona creation and defining the user stories.
I lead the User Experience Design and Research, created prototype in Figma and Sketch, Invision and used Miro for User Persona creation and defining the user stories.
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2020 - 2020
freelance
User Experience Consultant
Momentum Worldwide.
User Experience Consultant for global advertising agency in London, helping them improve the user experience for a project with American Express for a new 3D virtual reality platform. My role consisted of working with the lead designer and product owner and helping to iterate and define the best user experience.
Prototyping, Wireframing, User journey, User stories, Web design, Adobe Photoshop, Sketch, User Interface Design, User experience design, UI Design, User Experience, User research, UX, Digital design, UX Design, Design, Agile, Adobe XD, UI / UX designer
2020 - 2020
freelance
Senior User Experience Designer
Bridgman.
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2020 - 2020
freelance
Senior User Experience Designer
Snug.
Prototyping, Wireframing, User journey, User stories, Web design, Adobe Photoshop, Sketch, User Interface Design, User experience design, UI Design, UX, Digital design, User Experience, User research, UX Design, Design, Agile, Adobe XD, UI / UX designer
2019 - 2020
freelance
Lead User Experience Consultant
Pricbord.
Pricbord is a search tool that enables consumers to search for local businesses, in a user-friendly fashion. Enabling users to search via current location, view opening hours and gallery of images. What Pricbord found was the main issue was most local businesses, such as your butchers or bakers - had no online presence and it was very frustrating to get small business information.
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2019 - 2019
freelance
User Experience Designer & Product Lead (Contract)
Global Bridge.
- Lead the user experience to create intuitive user-centric experiences
- Heavily agile driven, daily scrum stand-ups
- Prioritising product backlog
- Creating the information architecture, looking how to make complex things simple.
- Creating and defining user stories, scenarios and understanding user flows
- Managing their branding and external suppliers to produce the look/feel they were wanting
- Low fidelity, Prototyping and High Visual Designs
- Using the latest design tools: Sketch, Invision, Photoshop
- Using the latest management tools: Jira, Confluence, Trello
"Claire also successfully embraced senior responsibilities, including taking a full and leading role in an agile scrum team (for example creating stories and working closely with the Dev and Senior teams to ensure features are prioritised and developed successfully), leading with/project managing external agencies for the production of branding and marketing materials, and advising senior teams with regards financial and product decisions. She also has obvious skill with regards marketing psychology, funnels, lead capture and her work here has helped drive our organisation to another level. I would have no hesitation recommending Claire - she will be an amazing asset to any organisation fortunate enough to engage her!" - Ben Brownlee, Global Bridge
- Heavily agile driven, daily scrum stand-ups
- Prioritising product backlog
- Creating the information architecture, looking how to make complex things simple.
- Creating and defining user stories, scenarios and understanding user flows
- Managing their branding and external suppliers to produce the look/feel they were wanting
- Low fidelity, Prototyping and High Visual Designs
- Using the latest design tools: Sketch, Invision, Photoshop
- Using the latest management tools: Jira, Confluence, Trello
"Claire also successfully embraced senior responsibilities, including taking a full and leading role in an agile scrum team (for example creating stories and working closely with the Dev and Senior teams to ensure features are prioritised and developed successfully), leading with/project managing external agencies for the production of branding and marketing materials, and advising senior teams with regards financial and product decisions. She also has obvious skill with regards marketing psychology, funnels, lead capture and her work here has helped drive our organisation to another level. I would have no hesitation recommending Claire - she will be an amazing asset to any organisation fortunate enough to engage her!" - Ben Brownlee, Global Bridge
User stories, Prototyping, Wireframing, User journey, Web design, Adobe Photoshop, Sketch, User Interface Design, User experience design, UI Design, UX, Digital design, User Experience, User research, UX Design, Design, Agile, Adobe XD, UI / UX designer
2015 - 2019
freelance
Head of User Experience
Claire Freshney Consulting.
- Responsible for running and managing my own user experience agency with 8 dedicated team members
- Ensuring we were always working to budgets and meeting KPIs
- Creating product roadmap, prioritising product backlog
- Understanding how to provide maximum value, with minimal features
- Working in a fast-paced environment with a highly agile team of dynamic, hyper-motivated and talented individuals, that I would constantly ensure were motivates and inspired
- Leading daily scrum meetings and sprint reviews and retrospectives
- Keeping up with the best design practices, user research and maintaining a user-centric approach
- Producing monthly reports of progress, analysing conversion rates
- Analysing data to make decisions moving
- Responsible for all the marketing of the company including lead generation and social media
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
- Ensuring we were always working to budgets and meeting KPIs
- Creating product roadmap, prioritising product backlog
- Understanding how to provide maximum value, with minimal features
- Working in a fast-paced environment with a highly agile team of dynamic, hyper-motivated and talented individuals, that I would constantly ensure were motivates and inspired
- Leading daily scrum meetings and sprint reviews and retrospectives
- Keeping up with the best design practices, user research and maintaining a user-centric approach
- Producing monthly reports of progress, analysing conversion rates
- Analysing data to make decisions moving
- Responsible for all the marketing of the company including lead generation and social media
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2018 - 2018
freelance
User Experience Designer (Contract)
WQA.
- Creating and leading the full user experience design process
- Undertaking user research tasks such as stakeholder interviews, focus groups and surveys
- Discovery phase and analysis of Google Analytics and Heatmaps
- Conducting heuristic reviews, planning card sorting sessions
- Re-organising the information architecture, conducting tree-jack tests and sitemaps
- Using the latest design software and keeping an eye on latest trends.
- Producing wireframes, collaborating with team and creating hypothesis
- Daily standup meetings / scrum approach
- Weekly sprints, sprint planning sessions and retrospectives
- Having daily conversations with clients, showcasing our ideas and taking their feedback
"It’s a pleasure to recommend Claire as a strong Product Designer with not only a solid understanding of the UX process but as a rare combination of a talented designer who not only understands and champions the end-user but the underlying business goals as well. Claire has wonderful people skills, provides valuable insights and is a fantastic collaborator." - Rob Samson, Team Member at WQA
- Undertaking user research tasks such as stakeholder interviews, focus groups and surveys
- Discovery phase and analysis of Google Analytics and Heatmaps
- Conducting heuristic reviews, planning card sorting sessions
- Re-organising the information architecture, conducting tree-jack tests and sitemaps
- Using the latest design software and keeping an eye on latest trends.
- Producing wireframes, collaborating with team and creating hypothesis
- Daily standup meetings / scrum approach
- Weekly sprints, sprint planning sessions and retrospectives
- Having daily conversations with clients, showcasing our ideas and taking their feedback
"It’s a pleasure to recommend Claire as a strong Product Designer with not only a solid understanding of the UX process but as a rare combination of a talented designer who not only understands and champions the end-user but the underlying business goals as well. Claire has wonderful people skills, provides valuable insights and is a fantastic collaborator." - Rob Samson, Team Member at WQA
User stories, Prototyping, Wireframing, User journey, Web design, Adobe Photoshop, Sketch, User Interface Design, User experience design, UI Design, UX, Digital design, User Experience, User research, UX Design, Design, Agile, Adobe XD, UI / UX designer
2018 - 2018
freelance
User Experience Designer
Box UK.
- Conducting User Research tasks, analysing data and making decisions based upon data.
- Stakeholder interviews and analysis
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
- Stakeholder interviews and analysis
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2016 - 2018
freelance
User Experience Designer
Texecom Ltd.
- User flow diagrams, user tasks and scenarios
- Analysing user research and making decisions for Texecom
- Creating low fidelity prototypes using the latest software
- Following design trends to create high visual designs that match their branding
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
- Analysing user research and making decisions for Texecom
- Creating low fidelity prototypes using the latest software
- Following design trends to create high visual designs that match their branding
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
User stories, Prototyping, Wireframing, User journey, Web design, Adobe Photoshop, Sketch, User Interface Design, User experience design, UI Design, UX, Digital design, User Experience, User research, UX Design, Design, Agile, Adobe XD, UI / UX designer
2016 - 2017
freelance
Head of User Experience
Magnum Tattoo Supplies.
- Understanding the product roadmap with consumer and market needs
- Responsible for building, leading, and growing a highly collaborative team
- Ensuring that designated practices, annual product and consumer targets, and KPIs are met
- 1-1 progress and development reviews with team members, surveys and personal targets
- I was the cog in the business machine, I was also responsible for the identification and cultivation of business opportunities in relation to the product
- Articulated the teams’ vision for consumer engagement through the production of an interesting and creative product.
- Increased e-commerce conversion from 2.87 - 6.71% in just 6-months
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
- Responsible for building, leading, and growing a highly collaborative team
- Ensuring that designated practices, annual product and consumer targets, and KPIs are met
- 1-1 progress and development reviews with team members, surveys and personal targets
- I was the cog in the business machine, I was also responsible for the identification and cultivation of business opportunities in relation to the product
- Articulated the teams’ vision for consumer engagement through the production of an interesting and creative product.
- Increased e-commerce conversion from 2.87 - 6.71% in just 6-months
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2016 - 2016
freelance
User Experience Specialist
Booking Online Ltd.
- Making complexity simple and sleek
- User research, understanding customers needs and desires and potential pain points
- Bridging the gap between needs/pains to create a product that their users will love to use
- Creating working prototypes and high visual designs
"Much Cleaner"
"I might start using this more now!"
"The colours work really well"
"I now know where everything is, nothing is hidden."
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
- User research, understanding customers needs and desires and potential pain points
- Bridging the gap between needs/pains to create a product that their users will love to use
- Creating working prototypes and high visual designs
"Much Cleaner"
"I might start using this more now!"
"The colours work really well"
"I now know where everything is, nothing is hidden."
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
Prototyping, Wireframing, User journey, User stories, Web design, Adobe Photoshop, Sketch, User Interface Design, User experience design, UI Design, UX, Digital design, User Experience, User research, UX Design, Design, Agile, Adobe XD, UI / UX designer
2015 - 2016
freelance
User Experience Designer
Citation Professional Solutions.
- Turning an extremely complex system into a simple and sleek platform, that users love to use
- Creating an on-boarding process, ideation and research
- Helping Citation reduce customer service costs by 50%, by creating an online automated service
- User Experience design, wire-framing, prototyping
- High visual design
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
- Creating an on-boarding process, ideation and research
- Helping Citation reduce customer service costs by 50%, by creating an online automated service
- User Experience design, wire-framing, prototyping
- High visual design
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2015 - 2015
freelance
UI/UX Designer
HiHo.
- User journey mapping, user flow diagrams
- Managing their branding, user experience writing and copywriting to increase conversions
- Understanding customer journey, indicating risks and creating hypothesis to test with users
- User research tasks to understand behaviours
- Overcoming complex challenges to ensure that the company could scale at low risk and had all resources in place
- Creating beautiful user interfaces
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
- Managing their branding, user experience writing and copywriting to increase conversions
- Understanding customer journey, indicating risks and creating hypothesis to test with users
- User research tasks to understand behaviours
- Overcoming complex challenges to ensure that the company could scale at low risk and had all resources in place
- Creating beautiful user interfaces
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2015 - 2015
freelance
User Experience Designer
Jet2.com and Jet2holidays.
- Desktop and Mobile user experience design
- My responsibility was focusing on in-flight selection screens and running total screens
- My super power is to be inquisitive and learn from users, in a user-centric approach
- Take user research from external agency and make data-driven decisions to improve User Interface
- Collaborate with team members, pitch ideas and create the best approach
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
- My responsibility was focusing on in-flight selection screens and running total screens
- My super power is to be inquisitive and learn from users, in a user-centric approach
- Take user research from external agency and make data-driven decisions to improve User Interface
- Collaborate with team members, pitch ideas and create the best approach
View full CV now: http://www.clairefreshney.com
Call: 07805407049
Email: hello@clairefreshney.com
User stories, Prototyping, Wireframing, User journey, Web design, Adobe Photoshop, Sketch, User Interface Design, User experience design, UI Design, UX, Digital design, User Experience, User research, UX Design, Design, Agile, Adobe XD, UI / UX designer
2015 - 2015
freelance
User Interface Designer
Harveys Furniture.
- Creating stunning user interfaces for Harveys Furniture
- Adhering to latest HTML/CSS guidelines
- Adhering to latest HTML/CSS guidelines
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, User Experience, User research, User experience design, UI Design, Digital design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2015 - 2015
freelance
User Interface Designer
Bensons for Beds.
- Creating stunning user interfaces for Bensons for Beds
- Adhering to latest HTML/CSS guidelines
- Working to brand guidelines
- User testing with end users
- Adhering to latest HTML/CSS guidelines
- Working to brand guidelines
- User testing with end users
User stories, Prototyping, Wireframing, User journey, Web design, Adobe Photoshop, Sketch, User Interface Design, User experience design, UI Design, UX, Digital design, User Experience, User research, UX Design, Design, Agile, Adobe XD, UI / UX designer
2015 - 2015
freelance
Digital Designer
Matalan.
- Creating HTML/CSS landing page designs for their special offers
- Advising on latest design trends, to create stunning user interfaces
- Designing using Photoshop and prototyping in Invision
- Advising on latest design trends, to create stunning user interfaces
- Designing using Photoshop and prototyping in Invision
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2014 - 2014
freelance
Senior Digital Designer
C Fresh Design.
C Fresh Design is a Graphic and Web Design Agency in Blackpool run by passionate freelance Web and Graphic designer Claire Freshney who is extremely committed and in love with all things design. Having a natural creative talent, Claire is able to help businesses make a difference. She believes in putting in 120% to everything she does. The method is, if you put it in, the end result is always spectacular and something to be proud of. Offering competitive rates and a no obligation consultation, please feel free to say hello!
Being very ambitious is one of Claire’s many characteristics and her aim is to change the world by helping brands. Claire understand brands. At C Fresh Design we create graphic identities and transform businesses into an online success, not only through web design but also print. Corporate or contemporary.
Claire's aim is to help you, through packaging to print, from web to graphics – to get people through the door. More website clicks. Higher Google ranking and a successful recruitment. View my portfolio to see what I can do.
Being very ambitious is one of Claire’s many characteristics and her aim is to change the world by helping brands. Claire understand brands. At C Fresh Design we create graphic identities and transform businesses into an online success, not only through web design but also print. Corporate or contemporary.
Claire's aim is to help you, through packaging to print, from web to graphics – to get people through the door. More website clicks. Higher Google ranking and a successful recruitment. View my portfolio to see what I can do.
User stories, Prototyping, Wireframing, User journey, Web design, Adobe Photoshop, Sketch, User Interface Design, User experience design, UI Design, UX, Digital design, User Experience, User research, UX Design, Design, Agile, Adobe XD, UI / UX designer
2012 - 2012
freelance
Senior Digital Designer
Thomas Cook.
Graphic Designer working on print-based advertisement for Thomas Cook's Summer Sale Newspaper and focusing on the editorial Signature Brochure on the introductory spreads. Working to extremely tight deadlines.
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2011 - 2011
freelance
Digital Designer (Freelance)
Curlykale Design.
A small team at Curlykale Design. I had the opportunity to work alongside some creative individuals and gain experience. I liaised with clients, attended meetings and ran the business for two weeks whilst the Creative Director was away. This was very stressful but tested my abilities and put me in full stead for my Freelance Career.
User stories, Prototyping, Wireframing, User journey, Web design, Adobe Photoshop, Sketch, User Interface Design, User experience design, UI Design, UX, Digital design, User Experience, User research, UX Design, Design, Agile, Adobe XD, UI / UX designer
2010 - 2011
freelance
Digital Designer (Contract)
Gooey.
A Digital Design agency offering a White Label service to its clients. As the only Graphic Designer in the small team, I created all the print designs and also worked on various html email designs for some large well known brands.
Design, Agile, Adobe XD, UI / UX designer, UX Design, UX, Digital design, User Experience, User research, User experience design, UI Design, User Interface Design, Web design, Adobe Photoshop, Sketch, Prototyping, Wireframing, User journey, User stories
2010 - 2010
freelance
Digital Designer (Work Experience)
Creative Vein Ltd.
User stories, Prototyping, Wireframing, User journey, Web design, Adobe Photoshop, Sketch, User Interface Design, User experience design, UI Design, UX, Digital design, User Experience, User research, UX Design, Design, Agile, Adobe XD, UI / UX designer
My education
2006
-
2009
University of Central Lancashire
Bachelor of Arts, Graphic Design
Bachelor of Arts, Graphic Design
2001
-
2006
Highfield Humanities College
10 GCSEs Grade A*-C, English, Maths, Science, ICT, Graphics, Music, Geography
10 GCSEs Grade A*-C, English, Maths, Science, ICT, Graphics, Music, Geography
Claire's reviews
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