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Senior
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0
jobs
Client Services Director/Account Director
Kate Ryan
,
Baker Street, United Kingdom
Experience
Other titles
Skills
I'm offering
An accomplished IT Professional, with a wealth of knowledge in Key Account Management, Business Development and Recruitment. Over the last 16 years, I have developed a unique and in depth understanding of a variety of industries such as; Digital Marketing, Media & Broadcasting, FMCG, Insurance, Telecommunications & Gaming, having worked with clients from all of these and more. I am a very Customer Service and Results driven individual, with a commercial mind and proven track record in achieving my clients’ requirements, as well as delivering outstanding service.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Head of Commercial
HYD (formerly Mobile 5 Media. - Omnicom agency).
In June 2018 based on my commercial performance and the relationships I had built both externally with clients and internally with my colleagues and associated agencies, I was promoted within Mobile-5 to this
leadership position to drive the business the forward commercially both from a new business point of view, leading the NB team in driving all leads, presentations, RFQs & pitches but also to lead the client
services team with their account plans, client reviews and developing their relationships further with their
clients. In addition to this, I am still heavily involved in two of the company's biggest accounts (Renault & Gatwick) from a Business Director perspective, to ensure the clients need are being fulfilled, based on
my previous relationships. It is a challenging and demanding role, but at the same time exceptionally
rewarding both from the results we receive from external channels but indeed with the results we see
from employees' development. I am responsible for all the sales reporting internally and report directly to my Managing Director and the CFO of Omnicom with regards to the company's figures and where we
stand re forecasting etc. The overall role is varied both from a sales, managerial and client services
perspective.
leadership position to drive the business the forward commercially both from a new business point of view, leading the NB team in driving all leads, presentations, RFQs & pitches but also to lead the client
services team with their account plans, client reviews and developing their relationships further with their
clients. In addition to this, I am still heavily involved in two of the company's biggest accounts (Renault & Gatwick) from a Business Director perspective, to ensure the clients need are being fulfilled, based on
my previous relationships. It is a challenging and demanding role, but at the same time exceptionally
rewarding both from the results we receive from external channels but indeed with the results we see
from employees' development. I am responsible for all the sales reporting internally and report directly to my Managing Director and the CFO of Omnicom with regards to the company's figures and where we
stand re forecasting etc. The overall role is varied both from a sales, managerial and client services
perspective.
Forecasting, Leadership, Sales, It, CFO, Development, Management, Business development, Customer relations, Communication, Digital Marketing, Business strategy, Digital Strategy
2016 - 2017
job
Senior Account Manager UK & Ireland
Pretty Social Media.
Fixed Term Contract Role
Pretty Social Media have created a Social Media Adverting Platform Agency which allows brands from a wide variety of sectors the opportunity to post their branded content across a wide variety of premium
publishers' social channels. My role was to generate and manage new & existing clients on this platform,
currently the only one available on the market. I worked closely with my clients & or their associated
agencies with regards to their overall strategic social strategy, ensuring the best possible plans are cre-
ated and followed through to enable the clients to gain as higher reach & engagement as possible.
Clients/Brands included;
• HondaF1
• Harlequins
• Reading FC
• Aston Villa
• Vauxhall
• Macmillan
• Estee Lauder
• Samsung
• Jo Malone
• Visit Britain
3 of 4
Pretty Social Media have created a Social Media Adverting Platform Agency which allows brands from a wide variety of sectors the opportunity to post their branded content across a wide variety of premium
publishers' social channels. My role was to generate and manage new & existing clients on this platform,
currently the only one available on the market. I worked closely with my clients & or their associated
agencies with regards to their overall strategic social strategy, ensuring the best possible plans are cre-
ated and followed through to enable the clients to gain as higher reach & engagement as possible.
Clients/Brands included;
• HondaF1
• Harlequins
• Reading FC
• Aston Villa
• Vauxhall
• Macmillan
• Estee Lauder
• Samsung
• Jo Malone
• Visit Britain
3 of 4
Social Media, Account Manager, Content, Manager, Social
2016 - 2016
freelance
Senior Global Key Account Manager
Appnova Ltd.
Contract Position
Appnova Ltd is a full service Creative Digital agency, covering mainly the Luxury sector. Working with clients right from their branding, to their website creation & build and then ongoing Digital Marketing
strategies. Other offerings included, ongoing support such as, updating and supporting clients CMS and continuous analysis of their CRM and various analytics to ensure the clients were achieving the best
possible results and the right ROI for their products. As well as key account management for new and existing clients, the role also included overseeing an Account Executive team, managing and mentoring
them.
Clients/Brands included;
• Joseph
• Miller Harris
• Cambridge Satchel Company
• CIPD
• Molinari
• DDD
Appnova Ltd is a full service Creative Digital agency, covering mainly the Luxury sector. Working with clients right from their branding, to their website creation & build and then ongoing Digital Marketing
strategies. Other offerings included, ongoing support such as, updating and supporting clients CMS and continuous analysis of their CRM and various analytics to ensure the clients were achieving the best
possible results and the right ROI for their products. As well as key account management for new and existing clients, the role also included overseeing an Account Executive team, managing and mentoring
them.
Clients/Brands included;
• Joseph
• Miller Harris
• Cambridge Satchel Company
• CIPD
• Molinari
• DDD
Digital Marketing, Marketing, Branding, CRM, CMS, Account management, Mentoring, Account Manager, Management, ROI, Analytics, Key account management, Website, Service, Support, Manager
2013 - 2015
job
Senior Global Key Account Manager
InFX Solutions Ltd.
Field Based Role
InFX Solutions is a Creative Digital agency offering bespoke digital marketing strategies, along with creative websites, dashboards, media campaigns, CRM, Intranets & ecommerce solutions. I was respon-
sible for ensuring that customer needs were met and relationships maintained, as well as maximising
and driving revenue by increasing InFX's market share within my Key Accounts. I also managed and mentored a team of account executives here.
Clients/Account Value;
Sold high value digital solutions & services as well as managed
GSK Global - Working on the following brands;
• Aquafresh - Account value for 2015 approximately £340k
• GSK Human Performance Lab - Account value for 2015 approximately £150k
• GSK Pharma - Account value for 2015 approximately £90k
• Boost (Asia) - Account value for 2015 approximately £120k
Suntory Global: Working on the following brands;
• Lucozade Sport - Account Value for 2015 £240k
• Lucozade Energy - Account Value for 2015 £200k
• Ribena - Account Value for 2015 £160k
• Suntory Intranet UK - Account Value for 2015 £80k
• Suntory UK Consumer Care - Account Value for 2015 £180k
InFX Solutions is a Creative Digital agency offering bespoke digital marketing strategies, along with creative websites, dashboards, media campaigns, CRM, Intranets & ecommerce solutions. I was respon-
sible for ensuring that customer needs were met and relationships maintained, as well as maximising
and driving revenue by increasing InFX's market share within my Key Accounts. I also managed and mentored a team of account executives here.
Clients/Account Value;
Sold high value digital solutions & services as well as managed
GSK Global - Working on the following brands;
• Aquafresh - Account value for 2015 approximately £340k
• GSK Human Performance Lab - Account value for 2015 approximately £150k
• GSK Pharma - Account value for 2015 approximately £90k
• Boost (Asia) - Account value for 2015 approximately £120k
Suntory Global: Working on the following brands;
• Lucozade Sport - Account Value for 2015 £240k
• Lucozade Energy - Account Value for 2015 £200k
• Ribena - Account Value for 2015 £160k
• Suntory Intranet UK - Account Value for 2015 £80k
• Suntory UK Consumer Care - Account Value for 2015 £180k
Digital Marketing, Marketing, Ecommerce, Websites, CRM, Account Manager, Sport, Pharma, Energy, Energy, Manager, Asia
2013 - 2013
freelance
Principle Consultant
ITHR Recruitment.
Based in Central London
ITHR is an IT Recruitment services offering direct recruitment for individual roles as well as Key Account
Management of the management of all roles. Here at ITHR I was responsible for the sustainment, devel-
opment and performance of all the recruitment activities within my assigned Key Accounts.
Clients/Account Value
Recruited for & managed all IT Roles within;
BBC UK - Account was on the verge of being lost but working with a fresh new team we turned it around and within 4 months, our placement average had improved by 43%, having an average weekly turnover
of £8k.
Other clients such as Network Rail, London Transport, JP Morgan & Capital One we managed on a
smaller scale to that of the BBC, however we were generating on average £20k & £25k per month.
4 of 4
ITHR is an IT Recruitment services offering direct recruitment for individual roles as well as Key Account
Management of the management of all roles. Here at ITHR I was responsible for the sustainment, devel-
opment and performance of all the recruitment activities within my assigned Key Accounts.
Clients/Account Value
Recruited for & managed all IT Roles within;
BBC UK - Account was on the verge of being lost but working with a fresh new team we turned it around and within 4 months, our placement average had improved by 43%, having an average weekly turnover
of £8k.
Other clients such as Network Rail, London Transport, JP Morgan & Capital One we managed on a
smaller scale to that of the BBC, however we were generating on average £20k & £25k per month.
4 of 4
Management, Network, Recruitment, It
2011 - 2013
job
Head of Recruitment
NAK Consulting Services LTD.
Based in Central London
NAK Consulting is an IT Services organisation, offering their clients IT Managed Services, Consultancy and Recruitment for various sectors such as Telecommunications, Finance, Public Services, Digital Mar-
keting etc. I was hired to create & build both an internal and external recruitment department for the
company, providing my directors with the best possible candidates for NAK and also providing our exter-
nal customers with a unique recruitment experience.
Clients/Account Value
Recruited & managed all IT Roles within;
NAK - Recruited internally for NAK and successfully increased the head count there by 60%
T-Systems - Worked directly with hiring managers, working onsite on occasions at T-Systems Langley-
Placements here were mainly contract having an average weekly turnover of £2.5k-£3k. Account total
Value for the 1st Year approximately £140,000.
Verizon - Requirement for Permanent & contract placements. Contract placement average £750
per week and Permanent placement average fee £8000. Account total Value for the 1st Year
approximately £68,000.
Vodafone, Detica, Advanced 365 and a range of other clients - Total value in the 1st year was
£36,000.
NAK Consulting is an IT Services organisation, offering their clients IT Managed Services, Consultancy and Recruitment for various sectors such as Telecommunications, Finance, Public Services, Digital Mar-
keting etc. I was hired to create & build both an internal and external recruitment department for the
company, providing my directors with the best possible candidates for NAK and also providing our exter-
nal customers with a unique recruitment experience.
Clients/Account Value
Recruited & managed all IT Roles within;
NAK - Recruited internally for NAK and successfully increased the head count there by 60%
T-Systems - Worked directly with hiring managers, working onsite on occasions at T-Systems Langley-
Placements here were mainly contract having an average weekly turnover of £2.5k-£3k. Account total
Value for the 1st Year approximately £140,000.
Verizon - Requirement for Permanent & contract placements. Contract placement average £750
per week and Permanent placement average fee £8000. Account total Value for the 1st Year
approximately £68,000.
Vodafone, Detica, Advanced 365 and a range of other clients - Total value in the 1st year was
£36,000.
Consulting, Finance, Recruitment, It, Organization
2010 - 2011
job
Client Services Executive
NOVIA Financial.
Based in Bath
Novia Financial is an online investment platform that provides a wealth management service to Inde-
pendent Financial Advisers & their clients. I was responsible for ensuring that customer needs were met and relationships were maintained, including cross selling any products to IFAs which would be more
beneficial to their clients.
Clients/Account Value
The overall value was £700k and we were consistently above target.
Novia Financial is an online investment platform that provides a wealth management service to Inde-
pendent Financial Advisers & their clients. I was responsible for ensuring that customer needs were met and relationships were maintained, including cross selling any products to IFAs which would be more
beneficial to their clients.
Clients/Account Value
The overall value was £700k and we were consistently above target.
Management, Service, Online
2007 - 2008
freelance
IT Recruitment Consultant
COMPUTER FUTURES.
Recruitment, It
2006 - 2007
job
Account Manager
AVIVA.
Account Manager, Manager
My education
1998
-
2002
University of Plymouth
Bachelors, English
Bachelors, English
?
-
2015
SoMe Academy
N/a, N/a
N/a, N/a
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