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Product Manager & Business Analyst specializing in Design Thinking & Agile
Ramzi Berrima
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a Proactive and pragmatic Product Manager, Business Analyst and Agile Coach with an ability to analyze complex issues and build products that meet user needs using Agile and User-Centered Design. I have recently led cross functional projects for NHS Digital and Public Health England, covering key clinical area with ministerial commitment and impacting up to 1million users (i.e Led the delivery of the "Every Minds Matters" website and tool as part of PHE's Uk-wide campaign on mental health). I have also played a pivotal role in the Agile and Continuous Improvement Transformation of the NHS.UK programme.
I have 10 years of experience in Business Analysis, Product Ownership, Delivery Management and Digital strategy across various areas such as Health, Marketing, Finance and Energy.
I have 10 years of experience in Business Analysis, Product Ownership, Delivery Management and Digital strategy across various areas such as Health, Marketing, Finance and Energy.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
French
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2017 - 2019
job
Product Owner / Lead Consultant / BA
NHS Digital.
Every Minds Matter’ tool and website (Product Owner).
Currently leading the delivery of a mental health tool and website as part of the 'Every Minds Matters' UK-wide campaign which aims at educating on mental health literacy (Public Health England's KPI: 1 million users).
▪ Lead a cross functional team made of designers, content editors, developers, and user researchers. ▪ Ensure the backlog is aligned with the product roadmap and help deliver the MVP.
▪ 310k people using the tool in the first week following marketing launch. https://www.nhs.uk/oneyou/every-mind-matters/
▪ Stakeholder management with PHE Senior management and Marketing.
▪ Proactively introduced the use of new tools such as Hotjar (survey) and Miro (collaborative tool).
▪ Implemented new ways of working including the use of Agile best practices and Jira to improve efficiency.
Redesigned content for nhs.uk (Product Owner).
Led content transformation projects commissioned by NHS England and Public Health England, covering key clinical area with ministerial commitment:
▪ Coordinated the effort of agile teams to establish research base, identify user needs, iterate and develop KPIs to
demonstrate the value of the work (design thinking).
▪ New Cervical Screening content delivered ahead of schedule (4 weeks), 32% increase in users who take
actions to book a Cervical Screening appointment, 300% increase in video plays. https://www.nhs.uk/conditions/cervical-screening/
▪ New Vaccines content: 93% of concerned respondents felt the content has addressed concerns (from 59.55%
on the previous content). Prime minister pointed to our new content in BBC article. https://www.nhs.uk/conditions/vaccinations/
▪ Aches and Pain area (Foot Pain, Hand Pain): 85% satisfaction rate on the new foot pain content (from 12% on
the previous content), 80% satisfaction rate on the new hand pain content (from 11%).
▪ Created and promoted a new content transformation model which aimed at optimising NHS Content
transformation workflow.
▪ Implemented and championed the use of collaborative tools such as Miro.
Continuous Improvement Transformation (Programme Consultant / Agile coach).
▪ Played a pivotal role in the CI transformation of the nhs.uk programme, inspired by the SAFE framework (4
CI teams created, Quarterly planning day with around 40 attendees).
▪ Provided training on Agile practices, backlog management, MVP approach (5 teams).
▪ Ensured feedback caught at delivery level were fuelled to CI strategy team.
▪ Bridged the gap with tech. teams (10 tech. features created and then prioritized by the programme)
Delivery of the new redesigned nhs.uk website (Business Analyst).
Supported NHS product managers in the early articulation of a critical piece of work that aimed at defining a MVP
for the new redesigned version of nhs.uk website (presented at the Health and Care Innovation Expo 2018).
▪ Helped product managers to clarify the scope, document, categorise and prioritise the diverse range of
activities (use of story mapping).
▪ Contributed in key decisions made early enough to deliver the project in time for Expo 2018.
Additional projects & achievement:
▪ Set up a new delivery team of 8 people (acted as both Product Owner and Scrum master): team praised by the programme as leading on agility and productivity.
▪ Led a discovery to map out the requirement for the replacement of NHS’ Ratings & Reviews Moderation System (story mapping, benchmarking, 25 stakeholders).
▪ Led the delivery of key features in Wagtail, the new Content management System used by NHS for its public site (nhs.uk) - Product Ownership, Process optimization, etc.
▪ Development of key components and design pattern to follow NHS.uk's new visual identity.
Currently leading the delivery of a mental health tool and website as part of the 'Every Minds Matters' UK-wide campaign which aims at educating on mental health literacy (Public Health England's KPI: 1 million users).
▪ Lead a cross functional team made of designers, content editors, developers, and user researchers. ▪ Ensure the backlog is aligned with the product roadmap and help deliver the MVP.
▪ 310k people using the tool in the first week following marketing launch. https://www.nhs.uk/oneyou/every-mind-matters/
▪ Stakeholder management with PHE Senior management and Marketing.
▪ Proactively introduced the use of new tools such as Hotjar (survey) and Miro (collaborative tool).
▪ Implemented new ways of working including the use of Agile best practices and Jira to improve efficiency.
Redesigned content for nhs.uk (Product Owner).
Led content transformation projects commissioned by NHS England and Public Health England, covering key clinical area with ministerial commitment:
▪ Coordinated the effort of agile teams to establish research base, identify user needs, iterate and develop KPIs to
demonstrate the value of the work (design thinking).
▪ New Cervical Screening content delivered ahead of schedule (4 weeks), 32% increase in users who take
actions to book a Cervical Screening appointment, 300% increase in video plays. https://www.nhs.uk/conditions/cervical-screening/
▪ New Vaccines content: 93% of concerned respondents felt the content has addressed concerns (from 59.55%
on the previous content). Prime minister pointed to our new content in BBC article. https://www.nhs.uk/conditions/vaccinations/
▪ Aches and Pain area (Foot Pain, Hand Pain): 85% satisfaction rate on the new foot pain content (from 12% on
the previous content), 80% satisfaction rate on the new hand pain content (from 11%).
▪ Created and promoted a new content transformation model which aimed at optimising NHS Content
transformation workflow.
▪ Implemented and championed the use of collaborative tools such as Miro.
Continuous Improvement Transformation (Programme Consultant / Agile coach).
▪ Played a pivotal role in the CI transformation of the nhs.uk programme, inspired by the SAFE framework (4
CI teams created, Quarterly planning day with around 40 attendees).
▪ Provided training on Agile practices, backlog management, MVP approach (5 teams).
▪ Ensured feedback caught at delivery level were fuelled to CI strategy team.
▪ Bridged the gap with tech. teams (10 tech. features created and then prioritized by the programme)
Delivery of the new redesigned nhs.uk website (Business Analyst).
Supported NHS product managers in the early articulation of a critical piece of work that aimed at defining a MVP
for the new redesigned version of nhs.uk website (presented at the Health and Care Innovation Expo 2018).
▪ Helped product managers to clarify the scope, document, categorise and prioritise the diverse range of
activities (use of story mapping).
▪ Contributed in key decisions made early enough to deliver the project in time for Expo 2018.
Additional projects & achievement:
▪ Set up a new delivery team of 8 people (acted as both Product Owner and Scrum master): team praised by the programme as leading on agility and productivity.
▪ Led a discovery to map out the requirement for the replacement of NHS’ Ratings & Reviews Moderation System (story mapping, benchmarking, 25 stakeholders).
▪ Led the delivery of key features in Wagtail, the new Content management System used by NHS for its public site (nhs.uk) - Product Ownership, Process optimization, etc.
▪ Development of key components and design pattern to follow NHS.uk's new visual identity.
Website, Framework, Hotjar, Planning, Campaign, Coach, KPI, Health, Transformation, Analyst, Safe, Marketing, Content, Management, Continuous improvement, Stakeholder Management, Product owner, Agile coach, Agile, Training, Jira
2014 - 2017
job
Trading Systems Coordinator
Total Gas & Power.
A key position holder representing the business and the Vice President of Risk Control:
▪ Allocated priorities for the IT development teams as the key point of contact between the business and IT (300 users in London, Houston, Singapore / 20 applications covering Trading, Risk, Operations and Finance activities).
▪ Acted as a deputy to the Trading Systems Manager and Product Owner of the company’s in-house ETRM system (Energy Trading, Transaction and Risk management).
▪ Made strategic decisions on all projects delivered to the business across all products (NG, LNG, Coal, etc.), while mitigating operational risks involved with systems.
▪ Led the developments for the ‘Trading Limits’ system (Phase 2) and the new trading business rules engine.
▪ Requirements analysis and specification, user testing, communication and training.
▪ Provided guidance for process improvement and technical solutions liaising closely with stakeholders, developers and architects.
▪ Led the definition of high-level business requirements that enabled the trading software to constantly adapt with market evolutions (i.e Regulatory - EMIR, MIFID).
▪ Allocated priorities for the IT development teams as the key point of contact between the business and IT (300 users in London, Houston, Singapore / 20 applications covering Trading, Risk, Operations and Finance activities).
▪ Acted as a deputy to the Trading Systems Manager and Product Owner of the company’s in-house ETRM system (Energy Trading, Transaction and Risk management).
▪ Made strategic decisions on all projects delivered to the business across all products (NG, LNG, Coal, etc.), while mitigating operational risks involved with systems.
▪ Led the developments for the ‘Trading Limits’ system (Phase 2) and the new trading business rules engine.
▪ Requirements analysis and specification, user testing, communication and training.
▪ Provided guidance for process improvement and technical solutions liaising closely with stakeholders, developers and architects.
▪ Led the definition of high-level business requirements that enabled the trading software to constantly adapt with market evolutions (i.e Regulatory - EMIR, MIFID).
Testing, Rules Engine, President, Internal, MiFID, Manager, LED, Energy, Regulatory, Software, Development, Coordinator, Training, Support, Analyst, UML, Workshops, It, Contract management, Finance, Analytics, Management, Risk Management, Product owner, User testing
2012 - 2014
job
Business Analyst
Total Gas & Power.
Fully redesigned and delivered the new ‘Trading Limits’ systems (Phase 1):
- Gap analysis, requirements gathering (interviews, workshops), UML modelling, user testing, communication and training.
- One year project, 3 developers, around 100 users including senior management (Vice President Risk Control, Head of Trading) worldwide (London, Houston, Singapore).
- Developed a new deal simulation tool which slashed the support cost of the ‘Trading Limits’ system by 50%.
Ensured delivery of two key trading systems as Project Coordinator:
- Advanced ‘Analysis’ module, increasing analytics performance by 10x for 200 users worldwide.
- ‘Contract Management’ module, increasing matching success to 70%.
Provided expert support on critical issues and ensured business continuity.
- Gap analysis, requirements gathering (interviews, workshops), UML modelling, user testing, communication and training.
- One year project, 3 developers, around 100 users including senior management (Vice President Risk Control, Head of Trading) worldwide (London, Houston, Singapore).
- Developed a new deal simulation tool which slashed the support cost of the ‘Trading Limits’ system by 50%.
Ensured delivery of two key trading systems as Project Coordinator:
- Advanced ‘Analysis’ module, increasing analytics performance by 10x for 200 users worldwide.
- ‘Contract Management’ module, increasing matching success to 70%.
Provided expert support on critical issues and ensured business continuity.
Business Analysis, Project Management
2010 - 2012
job
Business Analyst
Societe Generale Corporate & Investment Banking.
▪ Delivered IT solutions for Cross Asset Research’s front office teams (London, US, Asia).
▪ Worked closely with our client management unit, economists, strategists, traders, sales, Reuters and Bloomberg.
▪ Supported the Global Head of Economics on digital strategy and product improvements.
▪ Worked closely with our client management unit, economists, strategists, traders, sales, Reuters and Bloomberg.
▪ Supported the Global Head of Economics on digital strategy and product improvements.
Research, Retail, Management, Sales, It, Banking, Developer, Analyst, Office, Public sector, Internal, Asia
My education
Paris 9 Dauphine University
Masters, Information Systems & Business Management (Minor in French)
Masters, Information Systems & Business Management (Minor in French)
Paris 9 Dauphine University
BSc, Information Systems & Business Management
BSc, Information Systems & Business Management
Paris 5 Rene Descartes University Institute of Technology
Unspecified, Computer Science
Unspecified, Computer Science
Chaptal High School
HighSchoolOrEquivalent, Sciences
HighSchoolOrEquivalent, Sciences
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