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ICT Service Manager

James Harriman , Borehamwood, United Kingdom


Experience

10 - 14 years

Other titles

Parliamentary & Health Service Ombudsman ICT Service Manager Application Support & Development Officer

Skills

Business Continuity Data recovery ITIL Change management Rollout + 8 more

I'm offering

I am a seasoned ICT Manager with over 11 years experience in the ICT industry, including 6 years in the public sector working for the Parliamentary & Health Service Ombudsman. I presently line manage a multicultural team of two 1st line and two 2nd line support analysts to ensure a high level of service is provided across the organisation of around 500 staff members
based across two sites.

I have firm experience with project management and am familiar with managing projects that heavily influence the entire organisation (such as large scale office moves in regards to IT infrastructure, dedicated lines, wayleaves etc) as well as delivering outcomes with an assigned workstream. I am also responsible for writing & embedding processes based on ITIL best practice and driving forward a culture of positive change within the ICT team.

I can bring a great deal to an organisation that believes in applying proven best practices across their organisation to drive continual improvement, working independently or as part of a team. I have always felt it vital to empower those working under me to grow into their roles and foster pride in their work.

Markets

United Kingdom

Language

English
Fluently

Ready for

  Larger project
  Full time contractor

Available

Typically available one month ahead

My experience


My education




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