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IT Management Professional
Lorraine Maskell
,
Croydon, United Kingdom
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An experienced senior IT professional who has held a wide range of permanent and contract posts in the utility, banking and insurance sectors including head of function on the Senior Leadership team of a FTSE 250 financial company. I am an experienced and certified Prince2 Project Manager.
I have a track record in building and managing technical teams and processes both on and off shore, ensuring achievement of commercial value and maximum effectiveness. I enjoy the challenge of transforming functions and facilities and taking both stakeholders and my teams with me on that journey.
I am mobile, confident, friendly, calm, assertive and able to balance logical analysis with the emotional appeal that wins commitment or changes perceptions.
I have excellent communication skills and have the ability to negotiate, foster, and build strong working relationships from operational to exec level essential for success.
I am a very business aware IT professional, with commercial acumen, supported by strong technical capabilities, skills and a broad understanding of the technical environment, which enables me to solve problems and mitigate risks and issues.
I decided to stop working in 2017, having achieved the financial independence to be able to do so and being needed to fulfill some family responsibilities.
However, having had an employment break and no longer needing to be at home I would like to return to work.
I have a track record in building and managing technical teams and processes both on and off shore, ensuring achievement of commercial value and maximum effectiveness. I enjoy the challenge of transforming functions and facilities and taking both stakeholders and my teams with me on that journey.
I am mobile, confident, friendly, calm, assertive and able to balance logical analysis with the emotional appeal that wins commitment or changes perceptions.
I have excellent communication skills and have the ability to negotiate, foster, and build strong working relationships from operational to exec level essential for success.
I am a very business aware IT professional, with commercial acumen, supported by strong technical capabilities, skills and a broad understanding of the technical environment, which enables me to solve problems and mitigate risks and issues.
I decided to stop working in 2017, having achieved the financial independence to be able to do so and being needed to fulfill some family responsibilities.
However, having had an employment break and no longer needing to be at home I would like to return to work.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2014 - 2017
job
Self Employed
Self Employed.
Project Manager - Digital Transformation - Lloyds Banking Group
Contract Digital Project Manager (£500 a day), and Contract Commercial Release and Implementation Manager (£495 a day)
I was responsible for scoping, planning and deploying monthly digital releases for Retail and Commercial applications as part of the bank's Digital Transformation. I created Service Levels and reviewed post implementation outcomes for lessons learned and service transition improvements.
This role covered all Digital and Telephony channels and involved a level of shift work and out of hour's sole responsibility for Service, stakeholder management and governance across the areas being deployed. After 4 renewals I went on to work for Lloyds Commercial Banking developing standard implementation plans and templates based on those produced for Retail Banking for use in the Commercial Digital Business, together with the modification of group processes to reflect the work streams needs.
Contract Digital Project Manager (£500 a day), and Contract Commercial Release and Implementation Manager (£495 a day)
I was responsible for scoping, planning and deploying monthly digital releases for Retail and Commercial applications as part of the bank's Digital Transformation. I created Service Levels and reviewed post implementation outcomes for lessons learned and service transition improvements.
This role covered all Digital and Telephony channels and involved a level of shift work and out of hour's sole responsibility for Service, stakeholder management and governance across the areas being deployed. After 4 renewals I went on to work for Lloyds Commercial Banking developing standard implementation plans and templates based on those produced for Retail Banking for use in the Commercial Digital Business, together with the modification of group processes to reflect the work streams needs.
Project Manager, Digital transformation, Retail, Stakeholder Management, Management, Service, Banking, Transformation, Implementation, Planning, Service Transition, Processes, Manager
2013 - 2014
project
Various Conntract assignments
Directline Insurance.
Self Employed.
Set up company and carried out assignments including for Bank of America, Towers Watson, RBS
Team management, Service Management, Project Management, Change management, Business strategy
1999 - 2013
job
Business Analyst to Head of Production Services
Direct Line.
(£89,000 pa)
I concluded my time at DLG being responsible for the post live services for both mainframe and off host platforms including customer facing web sites and services to aggregators and support strategies within the U.K. This involved regular service reporting and reviews with suppliers and Service Owners. I was selected to work in Holland to assist with the integration of ABN Amro Bank into RBS, largely in the event management of data migration and to assist with cultural integration of staff to RBS from the perspective of one who had made that transition. I also made visits to Germany, Italy and Spain to help integrate their Systems and staff into the Bank Insurance systems.
I took voluntary redundancy from this role as part of a company restructure.
Experience at DLG/RBS Insurance includes;
● Line responsibility for 10 sections with a total of 80 staff plus third parties globally, and a £52 million budget and strategy.
● As part of Head of Production Services I managed Application Management, Incident and Problem Management, Service Management, Service Introduction and Transition, Implementation and Change Management, Service Relationship Management, Telephony Services Teams, Business Continuity, User Access and Control and the Service Desk.
● Designed and upheld Service Introduction criteria and processes for Waterfall and Agile programmes and small change programmes.
● Senior IT Leadership Team member.
● Communication with Senior Business staff and board level reporting being a key aspect of the role.
IT Account Manager - British Gas Trading
Worked within the business and later IT at British Gas progressing from the regional service call centre to IT Programming, Analysis, Project Management and finally one of only 5 retained Account Managers nationally looking after internal pre sales activities, building business cases, achieving funding, defining systems and benefits etc. I remained as a member of the inaugural Public Gas Supply Leadership team. I took redundancy in 1999.
● Creation of Aegis (wholly owned development subsidiary)
● Acquisition of Gold Fish Credit Card Company and subsequent Sale to Barclays.
● Creation of Upstream systems for British Gas Supply as part of BG sale to National Grid.
I concluded my time at DLG being responsible for the post live services for both mainframe and off host platforms including customer facing web sites and services to aggregators and support strategies within the U.K. This involved regular service reporting and reviews with suppliers and Service Owners. I was selected to work in Holland to assist with the integration of ABN Amro Bank into RBS, largely in the event management of data migration and to assist with cultural integration of staff to RBS from the perspective of one who had made that transition. I also made visits to Germany, Italy and Spain to help integrate their Systems and staff into the Bank Insurance systems.
I took voluntary redundancy from this role as part of a company restructure.
Experience at DLG/RBS Insurance includes;
● Line responsibility for 10 sections with a total of 80 staff plus third parties globally, and a £52 million budget and strategy.
● As part of Head of Production Services I managed Application Management, Incident and Problem Management, Service Management, Service Introduction and Transition, Implementation and Change Management, Service Relationship Management, Telephony Services Teams, Business Continuity, User Access and Control and the Service Desk.
● Designed and upheld Service Introduction criteria and processes for Waterfall and Agile programmes and small change programmes.
● Senior IT Leadership Team member.
● Communication with Senior Business staff and board level reporting being a key aspect of the role.
IT Account Manager - British Gas Trading
Worked within the business and later IT at British Gas progressing from the regional service call centre to IT Programming, Analysis, Project Management and finally one of only 5 retained Account Managers nationally looking after internal pre sales activities, building business cases, achieving funding, defining systems and benefits etc. I remained as a member of the inaugural Public Gas Supply Leadership team. I took redundancy in 1999.
● Creation of Aegis (wholly owned development subsidiary)
● Acquisition of Gold Fish Credit Card Company and subsequent Sale to Barclays.
● Creation of Upstream systems for British Gas Supply as part of BG sale to National Grid.
Analyst, Manager, Processes, ON, Production, Application Management, Business cases, Web, Insurance, Development, Implementation, Mainframe, Support, Change management, It, Service, Service Management, Sales, Integration, Leadership, Management, Account Manager, Event, Agile, Budget, Project Management
My education
1990
-
1991
iSEB
Chartered cerificate, Project Management
Chartered cerificate, Project Management
1980
-
1982
Croydon College
DMS, Business Studies
DMS, Business Studies
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