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jobs
Recruiter / Client Relationship Management
Heena Bhargava
,
Edinburgh, United Kingdom
Experience
Other titles
Skills
I'm offering
Around 4 yrs years of experience in the field of Human Resource, Banking, Financial sector. Having proficiency in service and maintaining good customer/client relationship. Pro active and result oriented with broad experience in all aspects of service as well as sales. Well disciplined ability to manage multiple assignments under extreme pressure Strong team builder and facilitator creating an atmosphere that encourage team members for achieving their goals.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2011 - 2011
job
Assistant Manager Resourcing
Grey Cells Consulting.
Looking forward to start my career again.
Grey Cells Consulting (July 2011- December 2011)
Reason For Change: Company has shifted their office to Bangalore.
Role: Assistant Manager Resourcing
Responsibility Level: Account Manager / Team Lead
• Performed initial client assessment and analysis to begin research process.
• Taking care of end to end recruitment cycle from Sourcing till the joining of the candidate.
• Responsible for billing for the firm.
• Handled middle to senior level recruitment.
• Sourcing candidates from different Job Portals.
• Conducting the first level telephonic interviews and short listing candidates.
• Coordinate and follow-up interviews with candidates and clients.
• Salary Negotiations.
Grey Cells Consulting (July 2011- December 2011)
Reason For Change: Company has shifted their office to Bangalore.
Role: Assistant Manager Resourcing
Responsibility Level: Account Manager / Team Lead
• Performed initial client assessment and analysis to begin research process.
• Taking care of end to end recruitment cycle from Sourcing till the joining of the candidate.
• Responsible for billing for the firm.
• Handled middle to senior level recruitment.
• Sourcing candidates from different Job Portals.
• Conducting the first level telephonic interviews and short listing candidates.
• Coordinate and follow-up interviews with candidates and clients.
• Salary Negotiations.
Research, Account Manager, Consulting, Sourcing, Recruitment, Office, Assessment, Manager, UP
2008 - 2009
job
Senior Recruiter
Syndicate Infoservices Pvt Ltd.
Responsibility Level: Account Manager / Team Lead
• Works closely with BD and Sales to anticipate requirements needs and identify potential resource pools to meet those needs
• Organizes training for team to enhance skills on recruiting and other technologies Coaches associate recruiters on the team related to their growth and performance
• Works closely with other team members
• Develops and maintains a network to identify and source qualified candidates
• Determines appropriate sourcing channels to leverage for each need
• Guides other team members to source qualified profiles
• Interviews individuals to determine skills, abilities, knowledge, project experience, travel restrictions, and other information
• Determines priority of various clients to be staffed.
• Ensures resume database has accurate data at the end of every business day
• Ensures all requirements/clients have accurate submissions by the end of every business day
• For large accounts, provides weekly stats to Management Contributes to quarterly data report.
• Works closely with BD and Sales to anticipate requirements needs and identify potential resource pools to meet those needs
• Organizes training for team to enhance skills on recruiting and other technologies Coaches associate recruiters on the team related to their growth and performance
• Works closely with other team members
• Develops and maintains a network to identify and source qualified candidates
• Determines appropriate sourcing channels to leverage for each need
• Guides other team members to source qualified profiles
• Interviews individuals to determine skills, abilities, knowledge, project experience, travel restrictions, and other information
• Determines priority of various clients to be staffed.
• Ensures resume database has accurate data at the end of every business day
• Ensures all requirements/clients have accurate submissions by the end of every business day
• For large accounts, provides weekly stats to Management Contributes to quarterly data report.
Training, Database, Account Manager, Management, Sales, Sourcing, Network, Growth, Recruiter, Manager
2007 - 2008
job
Senior Recruiter
Eminence Consulting.
Responsibility Level: Account Manager and Recruitment
• Taking care of end to end recruitment cycle from Sourcing till the joining of the candidate
• Responsible for billing for the firm.
• Handled middle to senior level recruitment.
• Sourcing candidates from different Job Portals.
• Conducting the first level telephonic interviews and short listing candidates.
• Coordinate and follow-up interviews with candidates and clients. Salary Negotiations
• Continuous follow-up with clients to confirm staffing plans and candidates' needs are met.
• Handling key Clients of the company, which involves interaction with the Client to understand their requirements and provide the best Resources in given Specific timeline.
• Maintenance of Database/MIS
• Taking care of end to end recruitment cycle from Sourcing till the joining of the candidate
• Responsible for billing for the firm.
• Handled middle to senior level recruitment.
• Sourcing candidates from different Job Portals.
• Conducting the first level telephonic interviews and short listing candidates.
• Coordinate and follow-up interviews with candidates and clients. Salary Negotiations
• Continuous follow-up with clients to confirm staffing plans and candidates' needs are met.
• Handling key Clients of the company, which involves interaction with the Client to understand their requirements and provide the best Resources in given Specific timeline.
• Maintenance of Database/MIS
Database, Account Manager, Sourcing, Recruitment, Recruiter, Manager, UP
2006 - 2007
freelance
Financial Consultant
Deutsche Bank.
Responsibility Level: Entry level
• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Handling walk in customers in the branch and generating repeat business through successful client follow up.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Assisting customers for their service issue such as their pins, debit cards, welcome kits pertaining to their accounts
• Maintaining daily reports
• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Handling walk in customers in the branch and generating repeat business through successful client follow up.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Assisting customers for their service issue such as their pins, debit cards, welcome kits pertaining to their accounts
• Maintaining daily reports
Service, UP
2005 - 2006
job
Customer Care Office
e-Serve International Limited.
Responsibility Level: Entry level
• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Described product to customers and accurately explained details and care of merchandise.
• Identified and resolved conflicts between customers and bank
• Clarifying work relationships and alleviating communication problems.
• Responsible for customer service in the credit card division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Described product to customers and accurately explained details and care of merchandise.
• Identified and resolved conflicts between customers and bank
• Clarifying work relationships and alleviating communication problems.
• Responsible for customer service in the credit card division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Provided support to the sales team, ensuring all sales and service objectives were met.
Customer experience, Customer service, Sales, Service, Support, Office
My education
2002
-
2005
University of Rajasthan
Bachelor of Arts, History, Political Science
Bachelor of Arts, History, Political Science
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