Stacey Danby , West Bridgford, United Kingdom

Service Management & Business Growth
• Development of quality, sustainable and positive outcomes not only for individuals who use services, but also for services and businesses
• Promoting services and marketing activities with external agencies to ensure growth of business.
• Effective management of large financial budgets ensuring services remain financially viable
• Overall responsibility for the efficient and smooth operations of services.
Staff Management
• Effective development and performance improvement/management of staff, including development for career progression
• Supervising staff using a variety of methods - 1:1 supervision, group supervision, observational supervision. Including Registered Managers, Team Managers, Deputy Managers.
• Overseeing the successful line management and supervision of all staff employed within services.
• Recruitment, selection, induction in line with legislative requirements to achieve required service demand and quality.
Quality Monitoring & Change Management
• Extensive experience in developing various Quality Monitoring Systems in line with CQC Fundamental Standards, Best Practice Guidance and Company Policies & Procedures. Designing systems that ensure a quality orientated approach to service delivery, recognises the needs and views of individuals who use services and places them at the centre of all activities
• Ensuring said Quality Monitoring systems are embedded and robust to ensure service delivery is of a consistent approach and to the highest level of standards. Maintaining an evidence-based culture, which is person centred, commands the confidence of people who use services, stakeholders and commissioners and promotes multi-disciplinary and cross organisational working
• Obtaining reports from delegates regarding service performance, quality and development. Compiling business review reports to share information on the strategic and operational position of services by evaluating received reports, data & KPI’s against targets and deliverables. Reporting on trends and issues, making future projections regarding services and inform of any change.
• Maintaining high levels of satisfaction including prompt resolution and learning from concerns and complaints. Reviewing complaint responses to ensure they are fit for purpose, address all issues of concern raised and that learning and actions for improvement have been identified.
• Ensure that responses to incidents, serious incidents complaints are appropriately managed, and that themes and trends are identified early, analysed and plans to mitigate are formulated and effectively shared and monitored.
• Experience of leading and supporting managers in investigations, compiling investigation reports which identify achievable actions for both individual and organisational learning.
• Identifying and resolving complex and contentious issues, compiling reports and recommendations as required
• Experience of promoting a positive learning environment where changes are established and embedded to improve safety, experience and outcomes. Adopting an open learning culture which ensures that both lessons are learnt, and appropriate action is taken.
• Confidently challenges in a positive manner current working practices and promote a culture of continuous improvement.
• Experience of laying the foundations for long term sustainable change and successful implementation of strategic development, as well as projects which have begun to underpin the sustained change before handing over and maintaining oversight as required.
Partnership Working
• Developing and maintaining a range of positive relationships with key external stakeholders, including relevant external professionals, professional bodies, and regulators.