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Senior
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jobs
ServiceNow Consultant
Alicia Hassan
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Actively seeking a new contract/perm ServiceNow Consultant/Developer role.
I possess excellent organisational skills and consider myself to be reliable, hardworking and self motivated with excellent analytical ability to problem solve. I pride myself in being able to assess situations and provide creative and effective solutions. I am meticulous in my work, thrive off challenges, and am keen to be in a work environment that challenges and helps me develop as an individual by giving me responsibilities and challenges to overcome.
I possess excellent organisational skills and consider myself to be reliable, hardworking and self motivated with excellent analytical ability to problem solve. I pride myself in being able to assess situations and provide creative and effective solutions. I am meticulous in my work, thrive off challenges, and am keen to be in a work environment that challenges and helps me develop as an individual by giving me responsibilities and challenges to overcome.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
job
Senior ServiceNow Consultant
Crossfuze.
◦ End to end delivery - running workshops to capture requirements, design, development of different applications within ServiceNow, build custom applications, unit test, integrate with existing systems, solution walkthrough, UAT support, end user training and enablement sessions
◦ Constant communication with Stakeholders
◦ Enterprise deployments and infrastructure
◦ Migration of data and configuration across customer environments
◦ Building customers CMDB from simple to large complex solutions
◦ ServiceNow Integrations to include Web services, importing from various data sources and/or integrated Third party applications
◦ Advise customers and build solutions using ITSM best practice
◦ Well versed in various programming and scripting languages and frameworks, including Javascript, Angular JS, JQuery, HTML, XML and CSS
◦ Experience using both Agile, Waterfall software development methodologies. As well as a hybrid approach.
◦ Constant communication with Stakeholders
◦ Enterprise deployments and infrastructure
◦ Migration of data and configuration across customer environments
◦ Building customers CMDB from simple to large complex solutions
◦ ServiceNow Integrations to include Web services, importing from various data sources and/or integrated Third party applications
◦ Advise customers and build solutions using ITSM best practice
◦ Well versed in various programming and scripting languages and frameworks, including Javascript, Angular JS, JQuery, HTML, XML and CSS
◦ Experience using both Agile, Waterfall software development methodologies. As well as a hybrid approach.
Test, Hybrid, Enterprise, ServiceNow, Web, Software, Infrastructure, Support, Development, Workshops, Unit test, Web Services, Javascript, Scripting, Agile, XML, Training, Software development, HTML/CSS/Javascript, Angular, Jquery, Html, Design, Css
2017 - 2017
freelance
Senior Consultant
Devoteam.
◦ Planning and delivering workshops and training for customers
◦ Capturing requirements, converting them into user stories and playback to customers
◦ 1 to 1 build/coaching workshops with customers
◦ Email integrations
◦ ServiceNow Integrations to include Web services, Mid Server, Import, JavaScript, Glide Script API
◦ Capturing requirements, converting them into user stories and playback to customers
◦ 1 to 1 build/coaching workshops with customers
◦ Email integrations
◦ ServiceNow Integrations to include Web services, Mid Server, Import, JavaScript, Glide Script API
Javascript, Coaching, API, Training, User stories, Web Services, Workshops, Server, Web, ServiceNow
2016 - 2016
job
Service Desk Analyst
TeamUltra.
◦ Experience of ServiceNow administration/ implementation - including Workflows, Notifications, UI Scripts, Business rules, Client scripts, workflows, UI/Data policies, ACL, etc.)
◦ Experience administering modules and applications
◦ System Administrator trained
◦ Understanding of ITIL best practice - ITIL Foundation Certification
◦ Experience administering modules and applications
◦ System Administrator trained
◦ Understanding of ITIL best practice - ITIL Foundation Certification
Administration, UI, ITIL, Service, Analyst, Implementation, ServiceNow, Administrator
2013 - 2016
job
Assistant Systems Engineer
Tata Consultancy Services.
◦ Insight into the way the business works
◦ In depth understanding of all company internal iPad applications used by 8000+ users
◦ 2 months experience with an iOS development team - experience with requirements gathering, front end development, testing, web services, user experience design
◦ 2 years+ experience being part of BA Internal iPad App Support
1. Enhance existing applications to improve usage and functionality using Objective C.
2. Analyse and suggest improvements to applications both from a business and support view
3. Evaluate and write up reports on number of issues with each application and ensure that these documents are up to date
4. Perform bug fixes and create Live Builds for release
5. Fulfil change requests and manage release content
6. Support users who have issues with any apps (KiTE and assyst)
7. Coordinate release process activities
8. Prioritising workloads in order to deliver brilliant customer satisfaction to all of our customers
9. Training newer members of the team
◦ Communicate with people at all levels across the business
◦ Developed reusable resources to be used within the team (that can also help new members)
◦ A large part of the role requires managerial and administrative skills.
◦ Tested all internal mobile applications that accessed DCS for British Airways FLY migration project. Compared results of apps that accessed customer / PNR information via cDCS and CM
◦ In depth understanding of all company internal iPad applications used by 8000+ users
◦ 2 months experience with an iOS development team - experience with requirements gathering, front end development, testing, web services, user experience design
◦ 2 years+ experience being part of BA Internal iPad App Support
1. Enhance existing applications to improve usage and functionality using Objective C.
2. Analyse and suggest improvements to applications both from a business and support view
3. Evaluate and write up reports on number of issues with each application and ensure that these documents are up to date
4. Perform bug fixes and create Live Builds for release
5. Fulfil change requests and manage release content
6. Support users who have issues with any apps (KiTE and assyst)
7. Coordinate release process activities
8. Prioritising workloads in order to deliver brilliant customer satisfaction to all of our customers
9. Training newer members of the team
◦ Communicate with people at all levels across the business
◦ Developed reusable resources to be used within the team (that can also help new members)
◦ A large part of the role requires managerial and administrative skills.
◦ Tested all internal mobile applications that accessed DCS for British Airways FLY migration project. Compared results of apps that accessed customer / PNR information via cDCS and CM
Design, User Experience, IOS, User experience design, Training, C, Content, Web Services, Apps, Support, Testing, Development, App, Web, UP
My education
2010
-
2013
University of London
BSc, Computer Science
BSc, Computer Science
2009
-
2010
The Heathland School
Secondary, Mathematics
Secondary, Mathematics
2008
-
2009
Jumeirah College
Secondary, Mathematics
Secondary, Mathematics
2006
-
2008
International School of Creative Science
N/a, Mathematics
N/a, Mathematics
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