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lifeadmin
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United Kingdom
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English
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2019 - ?
job
PA & Operations Manager
Mindful Pathway.
(1 day per week)
Mindful Pathway is a group of qualified Mindfulness teachers, professional facilitators and coaches who offer comprehensive and non-judgemental teaching to facilitate and empower
others. I began working with Mindful Partway in 2017, project managing ad hoc requests with a
focus on event organisation. More recently I have taken on a part time role as Operations
Mindful Pathway is a group of qualified Mindfulness teachers, professional facilitators and coaches who offer comprehensive and non-judgemental teaching to facilitate and empower
others. I began working with Mindful Partway in 2017, project managing ad hoc requests with a
focus on event organisation. More recently I have taken on a part time role as Operations
Event, Teaching, Organization, ON, Manager
2019 - ?
job
Manager and PA
St Albans Film Festival.
(January 2019- Present)
Operations Director (Voluntary role)
The St Albans Film Festival is in its sixth year and in 2018 was enjoyed by over 6,000 people. In
2019 it was even bigger than ever and as someone who is passionate about our great
community, I take pride in volunteering to run the St Albans Film Festival. Working alongside the
two Festival Directors I am responsible for all operations and customer service queries in the lead up to the event and support our team of event volunteers on the day.
Operations Director (Voluntary role)
The St Albans Film Festival is in its sixth year and in 2018 was enjoyed by over 6,000 people. In
2019 it was even bigger than ever and as someone who is passionate about our great
community, I take pride in volunteering to run the St Albans Film Festival. Working alongside the
two Festival Directors I am responsible for all operations and customer service queries in the lead up to the event and support our team of event volunteers on the day.
Event, Movie, Customer service, Service, It, Support, Festival, Community, ON, UP, Manager
2016 - ?
job
Founder
unknown.
lifeadmin is a lifestyle support service with one simple goal, to free people's time. Having always
been the problem solver in my work and personal life, I created lifeadmin to help others. I
developed the brand's positioning, created it's personality and even built the website and managed all brand design aspects. lifeadmin has worked with a range of clients, from business
improvement districts and start-ups to parents and young professionals, who are increasingly
time-poor and need help crossing off those tasks on their to-do list. Across several business I
have provided ad-hoc business support, account management, business development, CRM
management, customer and client servicing and event planning.
been the problem solver in my work and personal life, I created lifeadmin to help others. I
developed the brand's positioning, created it's personality and even built the website and managed all brand design aspects. lifeadmin has worked with a range of clients, from business
improvement districts and start-ups to parents and young professionals, who are increasingly
time-poor and need help crossing off those tasks on their to-do list. Across several business I
have provided ad-hoc business support, account management, business development, CRM
management, customer and client servicing and event planning.
Design, Business development, CRM, Account management, Event planning, Event, Management, Website, Service, It, Support, Development, Founder
2014 - 2016
job
Personal Assistant to the CEO & Office Manager (London)
The English Football League.
The English Football League is one of the key bodies in British football and sport. I was
responsible for the day-to-day management of the CEO as well as managing the office for the London commercial department.
● Managing and maintaining the CEO's diary, emails and coordinating all travel and accommodation requirements
● Board administration, planning and organising meetings for the CEO and Board,
including notes and minute taking, preparing Board packs and undertaking research
● Managing the London office, including being first point of contact for all queries
● Supporting the Event Manager in large scale football events, such as the annual Football
League Awards, AGM Conference in Portugal and Football League Finals at Wembley
responsible for the day-to-day management of the CEO as well as managing the office for the London commercial department.
● Managing and maintaining the CEO's diary, emails and coordinating all travel and accommodation requirements
● Board administration, planning and organising meetings for the CEO and Board,
including notes and minute taking, preparing Board packs and undertaking research
● Managing the London office, including being first point of contact for all queries
● Supporting the Event Manager in large scale football events, such as the annual Football
League Awards, AGM Conference in Portugal and Football League Finals at Wembley
Administration, Research, Personal assistant, Event, Management, Sport, Ceo, Office, Manager
2014 - 2014
job
executive
News UK.
(Jan 2014 - September 2014)
PA to The Business Development Team
News UK is a British based newspaper publisher. I was responsible for the overarching
administrative and operational management of this highly client-focused department and specifically focused on supporting the Business Development Director.
● Schedule management, including liaising with external contacts, the newspaper Editors'
offices, journalists, News UK executive PAs, News UK and TNL legal teams to arrange
appointments and organise meetings, conferences and seminars
● Managing ad hoc projects as required by the Directors
● Provide administrative assistance including processing expense claims and invoice
payments, maintaining proper records, preparing agendas, legal and contractual
documents, itineraries and travel arrangements as well as minute taking
PA to The Business Development Team
News UK is a British based newspaper publisher. I was responsible for the overarching
administrative and operational management of this highly client-focused department and specifically focused on supporting the Business Development Director.
● Schedule management, including liaising with external contacts, the newspaper Editors'
offices, journalists, News UK executive PAs, News UK and TNL legal teams to arrange
appointments and organise meetings, conferences and seminars
● Managing ad hoc projects as required by the Directors
● Provide administrative assistance including processing expense claims and invoice
payments, maintaining proper records, preparing agendas, legal and contractual
documents, itineraries and travel arrangements as well as minute taking
Business development, Management, Development, Processing, ON
2012 - 2013
job
Executive Assistant
Expedia.com.
Expedia is an online travel website company. I was EA to 2 Vice Presidents and the Senior Vice
President of EMEA and was responsible for managing and coordinating complex schedules
across multiple countries.
● Assisting the S/VP with budget management and creating reports and presentations
● Planning, budgeting and overseeing all logistics and operations for several on and offsite
staff events and meetings, including trips to LA and Austria
● Creating complex and sensitive emails, letters, contracts, memos and reports, and writing key communication pieces
President of EMEA and was responsible for managing and coordinating complex schedules
across multiple countries.
● Assisting the S/VP with budget management and creating reports and presentations
● Planning, budgeting and overseeing all logistics and operations for several on and offsite
staff events and meetings, including trips to LA and Austria
● Creating complex and sensitive emails, letters, contracts, memos and reports, and writing key communication pieces
Writing, Budget, Contracts, Management, Website, Online, Contracts, President
2010 - 2012
job
Customer Community Support Team Leader
JustGiving.
JustGiving is an online fundraising platform that provides fundraising and donation opportunities
for thousands of UK registered charities. I was responsible for managing and training a team of customer service assistants, including monitoring KPIs and streamlining processes.
● Providing day-to-day hands-on support to customers and complaint handling via email
and phone
● Mentoring advisors on best practice and providing real-time feedback to drive up quality
● Championing the development of the Community Support Team by recognising people's
strengths and celebrating great results, as well as helping to identify training
opportunities
for thousands of UK registered charities. I was responsible for managing and training a team of customer service assistants, including monitoring KPIs and streamlining processes.
● Providing day-to-day hands-on support to customers and complaint handling via email
and phone
● Mentoring advisors on best practice and providing real-time feedback to drive up quality
● Championing the development of the Community Support Team by recognising people's
strengths and celebrating great results, as well as helping to identify training
opportunities
Training, Fundraising, Mentoring, Customer service, Service, Support, Development, Monitoring, Community, Online, UP, Processes
2007 - 2010
job
Customer Services Assistant
Emma Bridgewater.
Emma Bridgewater is a British ceramics manufacturer. Working in Customer Services I was the
first point of contact for customers and external third part suppliers, ensuring I represented the company and brand values to an excellent and consistent standard. Whilst working here I took
on a more senior role within the company, and become responsible for providing help and training to customer service staff and also taking the role of acting Customer Service Manager in her absence.
first point of contact for customers and external third part suppliers, ensuring I represented the company and brand values to an excellent and consistent standard. Whilst working here I took
on a more senior role within the company, and become responsible for providing help and training to customer service staff and also taking the role of acting Customer Service Manager in her absence.
Training, Customer service, Service, Service Manager, Manager
My education
2001
-
2003
Coulsdon College
Secondary, Chemistry, Biology and PE (Minor in Information Technology)
Secondary, Chemistry, Biology and PE (Minor in Information Technology)
?
-
2001
Archbishop Tenisons Church of England School
GCSEs, English, Maths and Science (Minor in Marketing)
GCSEs, English, Maths and Science (Minor in Marketing)
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