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Strong Resource and Line Management within a matrix environment
Manzur Majid
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a great all-rounder with a wide skill set encompassing Engineering Management, Product Management, Project/Programme Management/PMO, Line Management, Resource Management and HR Management. I have worked individually in each of these roles and in various combinations of them.
I thrive on sorting out problems and processes that hinder smooth operation within and between different functions, utilising my wealth of experience from different disciplines.
I'm equally at home with small startups and large corporates.
I thrive on sorting out problems and processes that hinder smooth operation within and between different functions, utilising my wealth of experience from different disciplines.
I'm equally at home with small startups and large corporates.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2016 - 2018
job
Team Manager
VODAFONE UK/GROUP LTD.
Team Management of Project Managers (Resource, Line and Programme Responsibilities)
• Management of up to 25 customer-facing Project, Programme and Portfolio Managers covering all aspects of work assignment, performance monitoring, discipline, coaching, training & career development etc in a complex and fast moving matrix environment.
• Close interaction with above managers for oversight of project/programme activities ranging from small projects to large programmes.
• Resource allocation with priority, skillset etc, headcount analysis & forward planning.
• Comprehensive recruitment activities (internal, external, contractors).
• Implementation of industry best practice covering projects and programmes, resource management and collation of MI data for executives.
• Continuous improvements and the driving of high performance across the team.
• Staff engagement & feedback survey using Qualtrics toolset.
• Drive to use Agile methodology where appropriate.
• Project management and resource allocation activities using HP EPPM system.
• Close interaction with PMO to define/refine processes and monitor results.
• KPI monitoring and MI reporting, efficiency drive, budgeting and cost reduction.
• Chairing of project milestone/gate reviews across portfolio with PMO, Project & Programme Managers in attendance. Follow-up actions/recommendations as required.
• Identification of risks & inter-programme efficiencies where possible.
• Stakeholder management of Customer Managers & Senior Managers, internal and external/3rd Party.
• Close interaction with Account Managers to identify longer-term customer requirements, and forward plan accordingly.
• Escalation point for dealing with customer issues.
• Customer satisfaction, individual performance & company performance feedback.
House Renovation Personal Projects (May 2016 - October 2016)
Time out to renovate three properties which needed full time attention.
• Management of up to 25 customer-facing Project, Programme and Portfolio Managers covering all aspects of work assignment, performance monitoring, discipline, coaching, training & career development etc in a complex and fast moving matrix environment.
• Close interaction with above managers for oversight of project/programme activities ranging from small projects to large programmes.
• Resource allocation with priority, skillset etc, headcount analysis & forward planning.
• Comprehensive recruitment activities (internal, external, contractors).
• Implementation of industry best practice covering projects and programmes, resource management and collation of MI data for executives.
• Continuous improvements and the driving of high performance across the team.
• Staff engagement & feedback survey using Qualtrics toolset.
• Drive to use Agile methodology where appropriate.
• Project management and resource allocation activities using HP EPPM system.
• Close interaction with PMO to define/refine processes and monitor results.
• KPI monitoring and MI reporting, efficiency drive, budgeting and cost reduction.
• Chairing of project milestone/gate reviews across portfolio with PMO, Project & Programme Managers in attendance. Follow-up actions/recommendations as required.
• Identification of risks & inter-programme efficiencies where possible.
• Stakeholder management of Customer Managers & Senior Managers, internal and external/3rd Party.
• Close interaction with Account Managers to identify longer-term customer requirements, and forward plan accordingly.
• Escalation point for dealing with customer issues.
• Customer satisfaction, individual performance & company performance feedback.
House Renovation Personal Projects (May 2016 - October 2016)
Time out to renovate three properties which needed full time attention.
Project Management, Coaching, Training, Agile, Stakeholder Management, PMO, Recruitment, KPI, Monitoring, Planning, Processes, Line Management, Resource management
2012 - 2016
job
Portfolio Resource Manager (Resource, Line and Programme Responsibilities)
WORLDPAY LTD.
Lead Resource Manager within Portfolio Management, responsible for driving the Group Technology & Engineering Resource Management function.
• Strategic programme to integrate UK main, remote & offshore teams into the Portfolio.
o Standardisation of management and reporting functions.
o Standardisation of tools and processes.
o Ensuring that resourcing is fully aligned with corporate priorities.
o Provision of resource roadmaps with options for executive decision makers.
o Complex matrix environment (Projects>100, Resources>500).
o Mix of agile and waterfall projects ranging from BAU to large scale.
• Process definition/enhancement for demand/resourcing, project management,delivery.
• Portfolio projects scenario modelling for executive decision makers (prioritisation, resource requirements, benefits realisation etc).
• Chair of a weekly 'In-flight Project' meeting to resolve issues affecting in-flight and pipeline projects. Full portfolio resourcing review against priority & delivery milestones.
• 3 direct Resource Manager reports (line management & career development).
• Close work with Project Managers, Technical Architects and engineering teams to deliver transaction acquiring and authorising projects to some of the biggest corporate names on the high street.
• Oversight of analyst/development/test functions for a variety of concurrent projects,
directing strategy, effort estimation, targets and calibrating effectiveness.
• Full line management of a development team of 14 permanent and 5 contract staff.
• Training & migration planning for legacy staff members to new technology platform.
• Process improvements:
o Technical (eg. project estimation, test/release, single points of failure).
o Operational (eg. implementation/out-of-hours support).
o Human (eg. recruitment, promotion, employment Ts & Cs, disciplinary).
• Project Management improvements eg time recording, automated RAG status for status reporting, statistics and MI reporting, project estimation & profiling, implementation milestones.
• Use of Primavera EPPM system.
• Active improvements to change management process and impact assessment.
• KPI monitoring and reporting (project actuals vs estimates, actual vs budgeted resource, assessment effort for new demand, no of projects cancelled etc).
• Strategic programme to integrate UK main, remote & offshore teams into the Portfolio.
o Standardisation of management and reporting functions.
o Standardisation of tools and processes.
o Ensuring that resourcing is fully aligned with corporate priorities.
o Provision of resource roadmaps with options for executive decision makers.
o Complex matrix environment (Projects>100, Resources>500).
o Mix of agile and waterfall projects ranging from BAU to large scale.
• Process definition/enhancement for demand/resourcing, project management,delivery.
• Portfolio projects scenario modelling for executive decision makers (prioritisation, resource requirements, benefits realisation etc).
• Chair of a weekly 'In-flight Project' meeting to resolve issues affecting in-flight and pipeline projects. Full portfolio resourcing review against priority & delivery milestones.
• 3 direct Resource Manager reports (line management & career development).
• Close work with Project Managers, Technical Architects and engineering teams to deliver transaction acquiring and authorising projects to some of the biggest corporate names on the high street.
• Oversight of analyst/development/test functions for a variety of concurrent projects,
directing strategy, effort estimation, targets and calibrating effectiveness.
• Full line management of a development team of 14 permanent and 5 contract staff.
• Training & migration planning for legacy staff members to new technology platform.
• Process improvements:
o Technical (eg. project estimation, test/release, single points of failure).
o Operational (eg. implementation/out-of-hours support).
o Human (eg. recruitment, promotion, employment Ts & Cs, disciplinary).
• Project Management improvements eg time recording, automated RAG status for status reporting, statistics and MI reporting, project estimation & profiling, implementation milestones.
• Use of Primavera EPPM system.
• Active improvements to change management process and impact assessment.
• KPI monitoring and reporting (project actuals vs estimates, actual vs budgeted resource, assessment effort for new demand, no of projects cancelled etc).
Support, Processes, Manager, Primavera, Planning, Assessment, Monitoring, KPI, Resource management, Offshore, Project Management, Recruitment, Statistics, Management, Agile, Training, Change management
2006 - 2012
job
Core Product Engineering Manager
Picsel Technologies/Picsel UK.
Fully managed a cross-functional department of 40+ mobile development engineers, UI designers, team leaders, project managers and contractors over several UK and overseas sites, regularly deputising for the Director of Engineering.
• Line and resource management of department staff.
• Project Server EPPM tool programme (requirements, evaluation, staff training, rollout).
• Workflow process definition and optimisation for 'near paperless' engineering function.
• Product planning, roadmap planning, project management of core software development, test and support of Picsel's Mobile Browser, Interactive File Viewer, Multimedia Content Server and Mobile UI Platform.
• Conducted market research & hands-on competitive analysis. Demos in Japan and US.
• Authored technical and non-technical collateral, directly influencing new business.
• Formulated and personally delivered the first structured training courses.
• Performed all HR activities (prior to a dedicated HR Manager).
• Main recruitment manager for the company.
• Formed professional relationships with several 3rd party recruitment companies.
• Negotiated and authored NDAs, commercial contracts, 3rd party licence agreements and 3rd party professional services agreements for supply of contract staff.
• Actively involved in preparing the company for IPO.
• Line and resource management of department staff.
• Project Server EPPM tool programme (requirements, evaluation, staff training, rollout).
• Workflow process definition and optimisation for 'near paperless' engineering function.
• Product planning, roadmap planning, project management of core software development, test and support of Picsel's Mobile Browser, Interactive File Viewer, Multimedia Content Server and Mobile UI Platform.
• Conducted market research & hands-on competitive analysis. Demos in Japan and US.
• Authored technical and non-technical collateral, directly influencing new business.
• Formulated and personally delivered the first structured training courses.
• Performed all HR activities (prior to a dedicated HR Manager).
• Main recruitment manager for the company.
• Formed professional relationships with several 3rd party recruitment companies.
• Negotiated and authored NDAs, commercial contracts, 3rd party licence agreements and 3rd party professional services agreements for supply of contract staff.
• Actively involved in preparing the company for IPO.
Planning, Development, Workflow, Resource management, Support, Recruitment, Project Management, Optimization, Test, Contracts, UI, Training, Market research, Test Management, Engineering management, Line Management, Product Management
2004 - 2006
job
Head of IT & Security
Picsel Technologies/Picsel UK.
• Managed IT and Engineering Tools Teams (13) across multiple sites (UK and offshore).
• Had new glass 'showcase' IT machine room constructed with increased capacity, resilience, secure access etc.
• Established video conferencing & digital telephone system.
• Security programme:
o Authored company's first formal security policy documents covering human, soft and physical security (reviewed by NGS security consultants).
o Installed RFID entry system.
o Lockdown of user access rights and documentation control.
o Drove the company through formal ISO27001 security accreditation.
o Stakeholder management of executive, managers & staff to ensure compliance.
• Had new glass 'showcase' IT machine room constructed with increased capacity, resilience, secure access etc.
• Established video conferencing & digital telephone system.
• Security programme:
o Authored company's first formal security policy documents covering human, soft and physical security (reviewed by NGS security consultants).
o Installed RFID entry system.
o Lockdown of user access rights and documentation control.
o Drove the company through formal ISO27001 security accreditation.
o Stakeholder management of executive, managers & staff to ensure compliance.
Stakeholder Management, Compliance, Security, Engineering, Offshore, ISO27001, RFID, It management
2001 - 2003
job
Test Manager/Release Manager
Picsel Technologies/Picsel UK.
• Created test team from scratch and introduced first formal test processes into Picsel.
• Negotiated SLA terms and conditions for support of Picsel products with customers.
• Programme to develop 'ATS', Picsel's in-house Automated Test System. Picsel's customers have attested that ATS is the best test system of its kind in the world.
• Release Management - performed the final build with signoff authority for formal delivery of software products. Monthly product release cycle.
• Instrumental in securing Picsel's first major order from Sony Corporation.
• Negotiated SLA terms and conditions for support of Picsel products with customers.
• Programme to develop 'ATS', Picsel's in-house Automated Test System. Picsel's customers have attested that ATS is the best test system of its kind in the world.
• Release Management - performed the final build with signoff authority for formal delivery of software products. Monthly product release cycle.
• Instrumental in securing Picsel's first major order from Sony Corporation.
Test, Support, Test manager, Release manager, Processes, Software test, Embedded software
1990 - 2001
job
Team Leader/Software Developer
Logica.
Various projects across multiple business units covering process control, communications, financial systems & transaction processing
Analysis, Team Leadership, Software development, Software test, Software engineering, Customer service, Transaction processing, Financial systems
1985 - 1990
job
Systems Engineer
ABB.
Enhanced Control Unit: Software Engineer (1988 – 1990).
Fire & Gas Safety System: Systems Analyst/Electrical Engineer (1985 – 1988).
Fire & Gas Safety System: Systems Analyst/Electrical Engineer (1985 – 1988).
Process Control, Customer Analysis, Electrical Engineering, User testing, Software engineering, Software development
My education
1980
-
1984
University of Newcastle
BSc, Electrical & Electronic Engineering
BSc, Electrical & Electronic Engineering
1972
-
1979
Boteler Grammar School
HighSchoolOrEquivalent, N/a
HighSchoolOrEquivalent, N/a
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