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Director, Transformation

Richard Shenton , Cheshire, United Kingdom


25 - 40 years


Customer experience Business transformation Lean / Sx Sigma

I'm offering

High performing executive with extensive experience in transforming customer experience and maximising efficiency. A specialist in developing strategies and translating into clear operational plans - strong track record of EBITDA improvement.

Career Highlights

Turned-around Virgin Media Business customer satisfaction +25pts NPS.
50% reduction in British Gas complaints +£53m EBITDA.
Contributed £15m EBITDA to Shop Direct 5 year turnaround plan.


United Kingdom



Ready for

  Ongoing relation / part-time


Typically available right away

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