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Director, Transformation

Richard Shenton , Cheshire, United Kingdom


Experience

25 - 40 years

Skills

Customer experience Business transformation Lean / Sx Sigma

I'm offering

High performing executive with extensive experience in transforming customer experience and maximising efficiency. A specialist in developing strategies and translating into clear operational plans - strong track record of EBITDA improvement.

Career Highlights

Turned-around Virgin Media Business customer satisfaction +25pts NPS.
50% reduction in British Gas complaints +£53m EBITDA.
Contributed £15m EBITDA to Shop Direct 5 year turnaround plan.

Markets

United Kingdom

Language

English
Fluently

Ready for

  Ongoing relation / part-time

Available

Typically available right away



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