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Director, Transformation
Richard Shenton
,
Cheshire, United Kingdom
Experience
Skills
I'm offering
High performing executive with extensive experience in transforming customer experience and maximising efficiency. A specialist in developing strategies and translating into clear operational plans - strong track record of EBITDA improvement.
Career Highlights
Turned-around Virgin Media Business customer satisfaction +25pts NPS.
50% reduction in British Gas complaints +£53m EBITDA.
Contributed £15m EBITDA to Shop Direct 5 year turnaround plan.
Career Highlights
Turned-around Virgin Media Business customer satisfaction +25pts NPS.
50% reduction in British Gas complaints +£53m EBITDA.
Contributed £15m EBITDA to Shop Direct 5 year turnaround plan.
Markets
United Kingdom
Language
English
Fluently
Ready for
Available
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