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Senior
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Senior Project / Programme Manager
Sophie Twitchen
,
Stutton, United Kingdom
Experience
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http://**********.**)
A highly skilled, APMP qualified Business Change leader. I have led and delivered multiple strategic transformational change and programme/project initiatives, along with creating change portfolios to meet a strategic vision. I have delivered cross divisional business improvement projects and managed budgets up to £11m. I'm a confident communicator, regularly in contact with senior leaders, board members and key stakeholders. I have strong commercial awareness, with a wealth of experience across a range of industries. I am a confident and responsible individual with great motivation for self-improvement. I am looking for a role where I can apply my experience and change/portfolio management skills to influence an organisation's change programmes.
KEY RESPONSIBILITIES
◦ Portfolio, Programme and Change Management
◦ Project management of large-scale complex programmes
◦ Creation and management of change governance frameworks, ensuring team members adhere to formal project management (waterfall and agile) methodologies
◦ Financial management of multimillion budgets, managing return on investment vs benefits
◦ Management of multiple resources, timelines, scope and customer expectations
◦ Management of project deliverables with cross functional teams
◦ Design and manage multiple MSP Project Plans, providing regular status and progress reports
◦ PMO Recruitment and Selection
◦ Deliver executive summary reports to senior managers and Board members
◦ Manage change requests, determining impacts and negotiating changes to the project scope
◦ Generate cost estimates to internal clients
◦ Maintain project risk, issues, actions and dependency logs
◦ Facilitate and lead project workshops
◦ Develop strong stakeholder relationships with key business leaders and stakeholders, whilst building a solid stakeholder network
◦ Chair project and executive programme steering groups
◦ Follow a formal risk and issue escalation process
◦ Coach and mentor junior Project Managers, PMO consultants and Business Analysts
◦ Coordination and creation of Business Cases
◦ Risk Assessment & Analysis
◦ Business Intelligence & Analysis
◦ Benefits Realisation
A highly skilled, APMP qualified Business Change leader. I have led and delivered multiple strategic transformational change and programme/project initiatives, along with creating change portfolios to meet a strategic vision. I have delivered cross divisional business improvement projects and managed budgets up to £11m. I'm a confident communicator, regularly in contact with senior leaders, board members and key stakeholders. I have strong commercial awareness, with a wealth of experience across a range of industries. I am a confident and responsible individual with great motivation for self-improvement. I am looking for a role where I can apply my experience and change/portfolio management skills to influence an organisation's change programmes.
KEY RESPONSIBILITIES
◦ Portfolio, Programme and Change Management
◦ Project management of large-scale complex programmes
◦ Creation and management of change governance frameworks, ensuring team members adhere to formal project management (waterfall and agile) methodologies
◦ Financial management of multimillion budgets, managing return on investment vs benefits
◦ Management of multiple resources, timelines, scope and customer expectations
◦ Management of project deliverables with cross functional teams
◦ Design and manage multiple MSP Project Plans, providing regular status and progress reports
◦ PMO Recruitment and Selection
◦ Deliver executive summary reports to senior managers and Board members
◦ Manage change requests, determining impacts and negotiating changes to the project scope
◦ Generate cost estimates to internal clients
◦ Maintain project risk, issues, actions and dependency logs
◦ Facilitate and lead project workshops
◦ Develop strong stakeholder relationships with key business leaders and stakeholders, whilst building a solid stakeholder network
◦ Chair project and executive programme steering groups
◦ Follow a formal risk and issue escalation process
◦ Coach and mentor junior Project Managers, PMO consultants and Business Analysts
◦ Coordination and creation of Business Cases
◦ Risk Assessment & Analysis
◦ Business Intelligence & Analysis
◦ Benefits Realisation
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - 2019
job
BUSINESS CHANGE PROGRAMME / PROJECT MANAGER
NG BAILEY GROUP.
(Contract Role)
◦ An extended contract, leading the Group's Change Portfolio and reporting directly to the ICT Director. Adopted within the Group as the Business Change Subject Matter Expert (SME) and consulted with to provide best practise change and programme management advice.
◦ Managed the ICT change portfolio, assigned ICT CapEx budget and contract Business Analysts resource.
◦ Led the business' change portfolio prioritisation and budget planning activities, ensuring all change initiatives and future spend aligned to the Group's strategy and mitigated key business risks.
◦ Created and embedded a Centre of Excellence Project Management Office (PMO) function and supporting project lifecycle governance framework to manage strategic and tactical change initiatives, following both APMP and PRINCE2 methodologies, ensuring all projects were set up for success.
◦ Communicated the change portfolio across the business, ensuring that senior leaders and board members understood and supported the approach to deliver the future change agenda.
◦ Built solid relationships with Board members and Senior leaders, enhancing the engagement with ICT and the remaining areas of business, raising visibility of the change initiatives, driving transformation though the adoption of business led change and removing a historical silo project delivery approach.
◦ Led a team of Business Analysts and Project Managers (Permanent & contractors), sharing knowledge and experience to develop others and create a strong PMO function.
◦ Developed and led the recruitment, on-boarding, induction and integration processes for PMO new starters.
◦ Designed a People/HR Change programme, implementing a new streamlined recruitment, onboarding and leavers process, supported by a colleague communication and training plan.
◦ Implemented a new SharePoint Online colleague portal and Online Induction platform. Led the HR sponsored project through coordination of all impacted business divisions; ICT, Marketing, Policy and HR Changes. Provided direction and structure and produced a communication and colleague engagement strategy and plan, ensuring the launch of the new portal was successfully adopted by all colleagues.
◦ Requested to intervene and project manage the implementation of new colleague expenses system Concur, which was at risk of overspend and missing the deadline.
◦ An extended contract, leading the Group's Change Portfolio and reporting directly to the ICT Director. Adopted within the Group as the Business Change Subject Matter Expert (SME) and consulted with to provide best practise change and programme management advice.
◦ Managed the ICT change portfolio, assigned ICT CapEx budget and contract Business Analysts resource.
◦ Led the business' change portfolio prioritisation and budget planning activities, ensuring all change initiatives and future spend aligned to the Group's strategy and mitigated key business risks.
◦ Created and embedded a Centre of Excellence Project Management Office (PMO) function and supporting project lifecycle governance framework to manage strategic and tactical change initiatives, following both APMP and PRINCE2 methodologies, ensuring all projects were set up for success.
◦ Communicated the change portfolio across the business, ensuring that senior leaders and board members understood and supported the approach to deliver the future change agenda.
◦ Built solid relationships with Board members and Senior leaders, enhancing the engagement with ICT and the remaining areas of business, raising visibility of the change initiatives, driving transformation though the adoption of business led change and removing a historical silo project delivery approach.
◦ Led a team of Business Analysts and Project Managers (Permanent & contractors), sharing knowledge and experience to develop others and create a strong PMO function.
◦ Developed and led the recruitment, on-boarding, induction and integration processes for PMO new starters.
◦ Designed a People/HR Change programme, implementing a new streamlined recruitment, onboarding and leavers process, supported by a colleague communication and training plan.
◦ Implemented a new SharePoint Online colleague portal and Online Induction platform. Led the HR sponsored project through coordination of all impacted business divisions; ICT, Marketing, Policy and HR Changes. Provided direction and structure and produced a communication and colleague engagement strategy and plan, ensuring the launch of the new portal was successfully adopted by all colleagues.
◦ Requested to intervene and project manage the implementation of new colleague expenses system Concur, which was at risk of overspend and missing the deadline.
Recruitment, LED, Manager, UP, Processes, Framework, Portal, Online, Direction, SOLID, Office, Transformation, Implementation, Marketing, Onboarding, Embedded, PMO, Integration, Management, Budget, SharePoint, Prince2, Training, Project Manager, Project Management
2012 - 2017
job
LEAD PROJECT MANAGER
LLOYDS BANKING GROUP.
(Reason for leaving; Voluntary redundancy)
◦ Led multiple business change projects including; operational, IT system development and organisational redesign across a range of multi-functional business areas. Working primarily within the General Insurance division, but also managed a wider Retail Mortgages rectifications programme. Proven success in delivering complex projects to an agreed time, quality and budget;
◦ Programme managed an executive driven strategic review programme, leading initiatives to manage direct, indirect and negative income cost savings across the end to end Insurance Chief Operating Office (COO). Outcome: FTE Reduction circa 500, suppliers streamlined, processes brought in house as well as outsourced, removal of historical IT processes and platforms, introduction of enhanced digital capabilities.
◦ Led a General Insurance and Retail Mortgages Rectifications Project, introducing new IT functionality and processes, as well as the design and delivery of a colleague upskill training programme.
◦ Led an Insurance Strategic Review Project (post external Audit review). Removing duplicated customer analytics, insight processes and introduction of new contact centre business processes.
◦ Led a regulatory Consumer Insurance Act General Insurance Project. Delivered a new Contact Centre process, developed new customer and colleague documentations including digital and delivered a Group wide colleague training programme.
◦ Led a Pet Insurance Rectifications Project. Design and delivery of a new Pet Insurance Product, associated business processes, customer and colleague documents and communications.
◦ Led multiple business change projects including; operational, IT system development and organisational redesign across a range of multi-functional business areas. Working primarily within the General Insurance division, but also managed a wider Retail Mortgages rectifications programme. Proven success in delivering complex projects to an agreed time, quality and budget;
◦ Programme managed an executive driven strategic review programme, leading initiatives to manage direct, indirect and negative income cost savings across the end to end Insurance Chief Operating Office (COO). Outcome: FTE Reduction circa 500, suppliers streamlined, processes brought in house as well as outsourced, removal of historical IT processes and platforms, introduction of enhanced digital capabilities.
◦ Led a General Insurance and Retail Mortgages Rectifications Project, introducing new IT functionality and processes, as well as the design and delivery of a colleague upskill training programme.
◦ Led an Insurance Strategic Review Project (post external Audit review). Removing duplicated customer analytics, insight processes and introduction of new contact centre business processes.
◦ Led a regulatory Consumer Insurance Act General Insurance Project. Delivered a new Contact Centre process, developed new customer and colleague documentations including digital and delivered a Group wide colleague training programme.
◦ Led a Pet Insurance Rectifications Project. Design and delivery of a new Pet Insurance Product, associated business processes, customer and colleague documents and communications.
Development, LED, Manager, Processes, Audit, Redesign, Regulatory, Office, Insurance, Design, It, Analytics, Audit, Budget, Retail, Training, Project Manager
2006 - 2008
job
SENIOR RESEARCH ANALYST
NATIONAL AUSTRALIA GROUP EUROPE.
Held responsibility to drive insight through competitor intelligence, market intelligence and primary research. I managed a variety of internal and external, continuous and ad hoc research projects using a selection of research methodologies. I developed a data collection campaign, collecting rich customer lifestyle information to further populate the customer database and subsequently attracted an additional income of £1.5m through a successful lead generation programme.
Research, Database, Analyst, Data collection, Campaign
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