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jobs
fearless, No Nonsense approach with bags of commonsense
Jason Humphries
,
Bournes Green, United Kingdom
Experience
Other titles
Skills
I'm offering
TBC
Markets
United Kingdom
Language
English
Fluently
French
Good
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2014 - ?
job
Senior System Administrator/DevOps/Infrastructure Engineer
Microensure.
Microensure is an insurance intermediary dedicated to serving the poor throughout the developing world with an affordable and appropriate range of insurance and health products.
My role is to provide IT Operations support for the business, including development, deployment and support of MicroEnsure applications and Infrastructure in both the UK and globally.
I work with local staff in Cheltenham, and manage our IT operations teams around the world, and also travel to Africa and Asia on short term assignments working with 3rd Parties and customers.
My job entails:
• All Installation, configuration and support for our Systems in VMWare, Hyper-V, Azure and AWS environments
• Project managing products through the lifecycle to our clients
• Management of Live applications and internal systems, Active directory domains, Office 365 administration, Symantec AV Management, Servers, Workstations, Networking
• Working with the Development team to troubleshoot issues with our in-house developed applications
• Weekly Application releases, both Manual deployment and Automated using Octopus
• Providing senior support to the global IT Operation staff and Identifying and carrying out training and skills transfers where needed
• Identifying application and support issues and making recommendations for improvement.
• Reporting regularly on the current status of project and support activities in the DevOps team
• Provide performance and system availability metrics to the senior management team
• Cisco Firewall VPN configuration/Maintenance, between our Global offices and 3rd Parties
My role is to provide IT Operations support for the business, including development, deployment and support of MicroEnsure applications and Infrastructure in both the UK and globally.
I work with local staff in Cheltenham, and manage our IT operations teams around the world, and also travel to Africa and Asia on short term assignments working with 3rd Parties and customers.
My job entails:
• All Installation, configuration and support for our Systems in VMWare, Hyper-V, Azure and AWS environments
• Project managing products through the lifecycle to our clients
• Management of Live applications and internal systems, Active directory domains, Office 365 administration, Symantec AV Management, Servers, Workstations, Networking
• Working with the Development team to troubleshoot issues with our in-house developed applications
• Weekly Application releases, both Manual deployment and Automated using Octopus
• Providing senior support to the global IT Operation staff and Identifying and carrying out training and skills transfers where needed
• Identifying application and support issues and making recommendations for improvement.
• Reporting regularly on the current status of project and support activities in the DevOps team
• Provide performance and system availability metrics to the senior management team
• Cisco Firewall VPN configuration/Maintenance, between our Global offices and 3rd Parties
Management, Asia, Administrator, Office, Insurance, Health, Development, Infrastructure, Hyper-V, Support, It, Firewall, Administration, Deployment, Cisco, Networking, VMware, Active Directory, DevOps, Training, Azure, Office 365, AWS
2009 - 2014
job
Desktop Support Engineer/Helpdesk Manager
Agnito UK, I.T Consultancy.
Agnito supplies I.T consultancy and support services for Small to Medium sized businesses. I am work mainly in the support side of the company and also lead the helpdesk/engineer's team but I also get involved in the consultancy side of the business.
My job entails:
• Development and deployment of Server systems, LAN/WAN, Internet, and wireless communication networks, telephony and cabling systems
• 2nd - 3rd Line Support of Windows Server 2003, 2008, SBS along with Desktop and Laptop systems running XP, Vista, Windows 7 and all variations of MS Office suites.
• Support of Apple OSX systems
• Involvement with VMware, Hosted Exchange, Web Filtering and Cloud Solutions
• Administration of Active Directory, Group Policy, MS Exchange 2003, 2007 and 2010
• Large network roll out and administration of Arcserve Enterprise backup solutions, disaster recovery Sophos Antivirus solutions
• Consult with I.T leads, company Directors and suppliers to provide the most effective solutions to the I.T needs of the relevant company and follow the project through from start to finish.
• Management of the support desk consisting of 3 Telephone engineers and 2 site engineers as well as external contactors to ensure smooth and efficient running and provide the best support possible for our clients
• I have excellent Customer relations skills and try my upmost to deliver the best service I possibly can, in the most efficient and cost effective way.
My job entails:
• Development and deployment of Server systems, LAN/WAN, Internet, and wireless communication networks, telephony and cabling systems
• 2nd - 3rd Line Support of Windows Server 2003, 2008, SBS along with Desktop and Laptop systems running XP, Vista, Windows 7 and all variations of MS Office suites.
• Support of Apple OSX systems
• Involvement with VMware, Hosted Exchange, Web Filtering and Cloud Solutions
• Administration of Active Directory, Group Policy, MS Exchange 2003, 2007 and 2010
• Large network roll out and administration of Arcserve Enterprise backup solutions, disaster recovery Sophos Antivirus solutions
• Consult with I.T leads, company Directors and suppliers to provide the most effective solutions to the I.T needs of the relevant company and follow the project through from start to finish.
• Management of the support desk consisting of 3 Telephone engineers and 2 site engineers as well as external contactors to ensure smooth and efficient running and provide the best support possible for our clients
• I have excellent Customer relations skills and try my upmost to deliver the best service I possibly can, in the most efficient and cost effective way.
Support, Manager, XP, WAN, Enterprise, Osx, Internet, Web, Server, Office, Development, Backup, Wireless, Administration, Service, Network, Windows, Windows server, Management, Deployment, Exchange, Cloud, VMware, Active Directory, MS office
2008 - 2009
job
2nd Line Support Analyst
unknown.
I worked as a Support Analyst at Fasthosts taking incoming telephone and email tickets from customers.
Calls can vary and I deal with issues such as:
• Resolving DNS related problems and explaining the DNS Propagation and caching system to customers and the reasons why this can cause problems with hosting
• Server side issues and problems with PHP, ASP scripting, uploading my own test scripts to determine the cause of the issue and advising customer on the best way forward
• Setting A & MX records for customers wishing to host websites/email elsewhere and also advising them of the best practises to this with the minimum amount of downtime
• Customer services upgrades, such as adding hosting and more advanced mail packages
• Helping customers resolve issues with email setup, such as webmail and exchange mailboxes using all manner of clients such as Outlook Express, 2003, 2007, Mac Mail, Entourage.
• Using internal tools such as Manage App, IA & IS and also external tools such as Whois lookups to investigate the cause of the customers problems
• FTP connectivity problems diagnosis
Calls can vary and I deal with issues such as:
• Resolving DNS related problems and explaining the DNS Propagation and caching system to customers and the reasons why this can cause problems with hosting
• Server side issues and problems with PHP, ASP scripting, uploading my own test scripts to determine the cause of the issue and advising customer on the best way forward
• Setting A & MX records for customers wishing to host websites/email elsewhere and also advising them of the best practises to this with the minimum amount of downtime
• Customer services upgrades, such as adding hosting and more advanced mail packages
• Helping customers resolve issues with email setup, such as webmail and exchange mailboxes using all manner of clients such as Outlook Express, 2003, 2007, Mac Mail, Entourage.
• Using internal tools such as Manage App, IA & IS and also external tools such as Whois lookups to investigate the cause of the customers problems
• FTP connectivity problems diagnosis
Php, Websites, Exchange, Scripting, Test, ASP, DNS, Mac, Hosting, Analyst, Support, Server, App, Express
2006 - 2008
job
Desktop Support Engineer ICT Dept
Portsmouth Hospitals NHS Trust.
My job involved providing I.T support for 3 Major hospitals, Health centres and Doctor surgeries within Hampshire.
Resolving all manner of hardware, software, network issues in a high pressure environment
Where downtime had to be kept to a minimum but service had to be at a top level and being
Able to work on your own initiative was of a necessity.
My Job role consisted of:
• Imaging and roll out of new equipment including, Workstations, Laptops and Thin Clients using BartPe, SMS, Blade Sessions.
• Installing Kyocera, Brother & HP Network Printers, reserving IP addresses and joining them to the relevant domains and giving user the relevant access
• Support of the Internal phone system consisting of Cisco and Avaya VoIP
• Surveying areas and making sure they had the appropriate wireless Infrastructure needs and where needed installation of Cisco wireless access points to enable mobile workstations to connect to the hospitals domain.
• Network fault diagnosis and configuration of Cisco switches and VLANs
• Survey of area then Configuration and Installation of 3G access to remote workers to enable access to relevant NHS domains and databases.
• Installation and support of Bespoke software for the Medical Industry including PACs, PAS, EDM, Infoflex
• Hardware fault diagnosis and repair
• Administration of Servers, PCs, Printers and users, using Active directory and configuring Group Policy
• Application and administration of McAfee security systems, HIPS, Safeboot encryption software
• Remote user support using RDP and VNC, PCanywhere
Resolving all manner of hardware, software, network issues in a high pressure environment
Where downtime had to be kept to a minimum but service had to be at a top level and being
Able to work on your own initiative was of a necessity.
My Job role consisted of:
• Imaging and roll out of new equipment including, Workstations, Laptops and Thin Clients using BartPe, SMS, Blade Sessions.
• Installing Kyocera, Brother & HP Network Printers, reserving IP addresses and joining them to the relevant domains and giving user the relevant access
• Support of the Internal phone system consisting of Cisco and Avaya VoIP
• Surveying areas and making sure they had the appropriate wireless Infrastructure needs and where needed installation of Cisco wireless access points to enable mobile workstations to connect to the hospitals domain.
• Network fault diagnosis and configuration of Cisco switches and VLANs
• Survey of area then Configuration and Installation of 3G access to remote workers to enable access to relevant NHS domains and databases.
• Installation and support of Bespoke software for the Medical Industry including PACs, PAS, EDM, Infoflex
• Hardware fault diagnosis and repair
• Administration of Servers, PCs, Printers and users, using Active directory and configuring Group Policy
• Application and administration of McAfee security systems, HIPS, Safeboot encryption software
• Remote user support using RDP and VNC, PCanywhere
Administration, Active Directory, Cisco, Network, Service, Security, Support, Voip, Wireless, Infrastructure, Hardware, Health, Software, Blade
2004 - 2006
job
2nd Line Helpdesk Analyst
Sanderson Retail Systems.
The role was to provide remote support for Front counter and Back Office EPoS systems including Compris and Midas software systems for high profile customers such as Harrods, Faith Shoes, KFC, & Kew Gardens
The Job consisted of:
• Taking incoming calls and log detailed information of the fault to Touchpaper call logging system
• Respond to calls and resolve the faults within the agreed SLA's
• Remote desktop using PCAnywhere/Unicentre to customers PC's or Epos systems to diagnose/correct faults
• Provide Support for customers Avaya VoIP systems
• Solve Software, hardware and Network faults by talking the end user through the process over the telephone
• Configuration of Cisco pix firewalls
• Chip and Pin system faults
• To be able to provide Excellent customer service and communication skills
• When short of field engineers I was sent out to site to repair hardware faults that could not be resolved remotely
The Job consisted of:
• Taking incoming calls and log detailed information of the fault to Touchpaper call logging system
• Respond to calls and resolve the faults within the agreed SLA's
• Remote desktop using PCAnywhere/Unicentre to customers PC's or Epos systems to diagnose/correct faults
• Provide Support for customers Avaya VoIP systems
• Solve Software, hardware and Network faults by talking the end user through the process over the telephone
• Configuration of Cisco pix firewalls
• Chip and Pin system faults
• To be able to provide Excellent customer service and communication skills
• When short of field engineers I was sent out to site to repair hardware faults that could not be resolved remotely
Cisco, Customer service, Network, Service, Analyst, Support, Voip, Remote Desktop, Hardware, Software, Office, PC
2001 - 2004
job
IT Technician
Trading Places.
My duties included:
• Setting up and Administration of a Windows Small Business server environment and workstations connected to it, mainly Windows XP.
• Network Administration including Setup of User accounts and permissions using Active Directory.
• Maintain the company's internet booking system
• Network setup (TCP/IP), Maintenance and resolving any issues
• Deal with daily backups of the Server using Acronis backup software and Tape Drives
• Maintain and Update the company website using Dreamweaver
• Set up Microsoft Outlook 2003 with Exchange email accounts
• Maintain the companies communications systems after overseeing the implementation of a new Cisco VoIP phone system
• Support for all Microsoft Office applications
• Configure VPN access for the remote sales team
• Setting up and Administration of a Windows Small Business server environment and workstations connected to it, mainly Windows XP.
• Network Administration including Setup of User accounts and permissions using Active Directory.
• Maintain the company's internet booking system
• Network setup (TCP/IP), Maintenance and resolving any issues
• Deal with daily backups of the Server using Acronis backup software and Tape Drives
• Maintain and Update the company website using Dreamweaver
• Set up Microsoft Outlook 2003 with Exchange email accounts
• Maintain the companies communications systems after overseeing the implementation of a new Cisco VoIP phone system
• Support for all Microsoft Office applications
• Configure VPN access for the remote sales team
Support, UP, XP, Booking, Internet, Server, Office, Software, Backup, Implementation, Voip, Administration, TCP/IP, It, Website, Network, Windows, Sales, Cisco, Exchange, Active Directory
My education
1993
-
1995
Stroud College
N/a, Mechanical Engineering
N/a, Mechanical Engineering
1988
-
1993
Marling Grammar School
Secondary, English Literature, English Language (Minor in Maths, History, Geography, French)
Secondary, English Literature, English Language (Minor in Maths, History, Geography, French)
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