$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Bookkeeper and Accounts Assistant
Yvette Mburu
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Profile I am a very ambitious individual and am very keen to attain a position in an organisation where I can use my expertise to deliver timely, effective and efficient top class work. I consider myself to be reliable, trustworthy, personable, warm as well as numerate and meticulous. I can effectively and efficiently lead a team, work on own initiative or as part of a team and can deal with accounting duties competently. Professional Development, Training & Other information National Award-MERIT- 2004-2008 AAT Foundation May 2017 - October 2017 AAT Level 3 May 2018-
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2019
temp
Temp role
Bookkeeper Alexander and Associates.
• Bookkeeping to trail balance.
• Go To on all things Xero at the practice.
• Looking after 40-50 clients (the majority are Ltd companies and 80% are VAT-registered)
• Raising Sales Invoices and posting to xero.
• Daily Transactions and Credit Control.
• Coding and posting purchase invoices.
• Bank Reconciliations.
• Ad-Hoc filing.
• Payroll.
• Go To on all things Xero at the practice.
• Looking after 40-50 clients (the majority are Ltd companies and 80% are VAT-registered)
• Raising Sales Invoices and posting to xero.
• Daily Transactions and Credit Control.
• Coding and posting purchase invoices.
• Bank Reconciliations.
• Ad-Hoc filing.
• Payroll.
Sales, Xero, Bookkeeping, Go
2019 - 2019
temp
Temp role
Bookkeeper Alexander and Associates.
• Bookkeeping to trail balance.
• Go To on all things Xero at the practice.
• Looking after 40-50 clients (the majority are Ltd companies and 80% are VAT-registered)
• Raising Sales Invoices and posting to xero.
• Daily Transactions and Credit Control.
• Coding and posting purchase invoices.
• Bank Reconciliations.
• Ad-Hoc filing.
• Payroll.
• Go To on all things Xero at the practice.
• Looking after 40-50 clients (the majority are Ltd companies and 80% are VAT-registered)
• Raising Sales Invoices and posting to xero.
• Daily Transactions and Credit Control.
• Coding and posting purchase invoices.
• Bank Reconciliations.
• Ad-Hoc filing.
• Payroll.
Sales, Xero, Bookkeeping, Go
2017 - 2019
job
Account Manager and Operations Manager
We Are The Bach and Nest East Properties.
• Balancing and reconciling accounts using Quick Books.
• Processing/Maintaining, supplier invoices, payments and receipts
• Completing and preparation of VAT and tax returns.
• Cash flow statements.
• Processing the fortnightly payroll, Pensions and RTI submissions.
• Managing Multiple accounts and sub-companies.
• Manage and maintain relations with suppliers, negotiate discounts and payments plans when necessary.
• Managing Credit control.
• Inputting and reviewing Data.
• First Point of contact for supplier, accountants and clients.
• Review, maintain and post Daily/Weekly/monthly Journals and other reconciliation,
• Managing business expenses, petty cash handling and reconciliation.
• Maintain a High level of integrity & commitment due to the level of confidential information.
• Monitor cash flow and performance against budgeting to ensure productivity level and branches are meeting or exceeding.
• Record management online and paper systems, administration, ordering office suppliers, maintain, organise and run the office, oversee HR process, customer service queries and enquiries, update policies.
• Adhoc duties, semi-barista if short staffed or busy, kitchen Kp, PA, stock take, marketing, some IT.
• Actively looking for new collaborations.
• Setting and reviewing budgets and managing cost.
• Overseeing inventory, distribution of goods and facility layout.
• Processing/Maintaining, supplier invoices, payments and receipts
• Completing and preparation of VAT and tax returns.
• Cash flow statements.
• Processing the fortnightly payroll, Pensions and RTI submissions.
• Managing Multiple accounts and sub-companies.
• Manage and maintain relations with suppliers, negotiate discounts and payments plans when necessary.
• Managing Credit control.
• Inputting and reviewing Data.
• First Point of contact for supplier, accountants and clients.
• Review, maintain and post Daily/Weekly/monthly Journals and other reconciliation,
• Managing business expenses, petty cash handling and reconciliation.
• Maintain a High level of integrity & commitment due to the level of confidential information.
• Monitor cash flow and performance against budgeting to ensure productivity level and branches are meeting or exceeding.
• Record management online and paper systems, administration, ordering office suppliers, maintain, organise and run the office, oversee HR process, customer service queries and enquiries, update policies.
• Adhoc duties, semi-barista if short staffed or busy, kitchen Kp, PA, stock take, marketing, some IT.
• Actively looking for new collaborations.
• Setting and reviewing budgets and managing cost.
• Overseeing inventory, distribution of goods and facility layout.
Marketing, Layout, Administration, Operations, Account Manager, SoMe, Management, Customer service, Operations manager, Service, It, Office, Online, Processing, Manager, ON
2017 - 2019
job
Account Manager and Operations Manager
We Are The Bach and Nest East Properties.
• Balancing and reconciling accounts using Quick Books.
• Processing/Maintaining, supplier invoices, payments and receipts
• Completing and preparation of VAT and tax returns.
• Cash flow statements.
• Processing the fortnightly payroll, Pensions and RTI submissions.
• Managing Multiple accounts and sub-companies.
• Manage and maintain relations with suppliers, negotiate discounts and payments plans when necessary.
• Managing Credit control.
• Inputting and reviewing Data.
• First Point of contact for supplier, accountants and clients.
• Review, maintain and post Daily/Weekly/monthly Journals and other reconciliation,
• Managing business expenses, petty cash handling and reconciliation.
• Maintain a High level of integrity & commitment due to the level of confidential information.
• Monitor cash flow and performance against budgeting to ensure productivity level and branches are meeting or exceeding.
• Record management online and paper systems, administration, ordering office suppliers, maintain, organise and run the office, oversee HR process, customer service queries and enquiries, update policies.
• Adhoc duties, semi-barista if short staffed or busy, kitchen Kp, PA, stock take, marketing, some IT.
• Actively looking for new collaborations.
• Setting and reviewing budgets and managing cost.
• Overseeing inventory, distribution of goods and facility layout.
• Processing/Maintaining, supplier invoices, payments and receipts
• Completing and preparation of VAT and tax returns.
• Cash flow statements.
• Processing the fortnightly payroll, Pensions and RTI submissions.
• Managing Multiple accounts and sub-companies.
• Manage and maintain relations with suppliers, negotiate discounts and payments plans when necessary.
• Managing Credit control.
• Inputting and reviewing Data.
• First Point of contact for supplier, accountants and clients.
• Review, maintain and post Daily/Weekly/monthly Journals and other reconciliation,
• Managing business expenses, petty cash handling and reconciliation.
• Maintain a High level of integrity & commitment due to the level of confidential information.
• Monitor cash flow and performance against budgeting to ensure productivity level and branches are meeting or exceeding.
• Record management online and paper systems, administration, ordering office suppliers, maintain, organise and run the office, oversee HR process, customer service queries and enquiries, update policies.
• Adhoc duties, semi-barista if short staffed or busy, kitchen Kp, PA, stock take, marketing, some IT.
• Actively looking for new collaborations.
• Setting and reviewing budgets and managing cost.
• Overseeing inventory, distribution of goods and facility layout.
Marketing, Layout, Administration, Operations, Account Manager, SoMe, Management, Customer service, Operations manager, Service, It, Office, Online, Processing, Manager, ON
2017 - 2017
job
Data Entry
Infrata.
(temporary assignment)
09/02/2017-15/03/2017
• Invoice entry and coding on Sage
• Petty Cash (Rec, Credit Card (journal postings, reconciliation)
• Data Entry (on various spreadsheets)
• Bank Reconciliation
• Filing (both paper and system)
• Creating Sales invoices on internal system
• Book keeping
• Multi-Currency transactions
09/02/2017-15/03/2017
• Invoice entry and coding on Sage
• Petty Cash (Rec, Credit Card (journal postings, reconciliation)
• Data Entry (on various spreadsheets)
• Bank Reconciliation
• Filing (both paper and system)
• Creating Sales invoices on internal system
• Book keeping
• Multi-Currency transactions
Sales
2017 - 2017
job
Data Entry
Infrata.
(temporary assignment)
09/02/2017-15/03/2017
• Invoice entry and coding on Sage
• Petty Cash (Rec, Credit Card (journal postings, reconciliation)
• Data Entry (on various spreadsheets)
• Bank Reconciliation
• Filing (both paper and system)
• Creating Sales invoices on internal system
• Book keeping
• Multi-Currency transactions
09/02/2017-15/03/2017
• Invoice entry and coding on Sage
• Petty Cash (Rec, Credit Card (journal postings, reconciliation)
• Data Entry (on various spreadsheets)
• Bank Reconciliation
• Filing (both paper and system)
• Creating Sales invoices on internal system
• Book keeping
• Multi-Currency transactions
Sales
2016 - 2017
temp
Account Assistant
A2B London.
(temporary assignment)
A2B London
• Ensure all invoices are coded correctly and booked to the P&L and Balance Sheet accurately, in a timely manner.
• Ensure invoices are paid in accordance with agreed supplier terms.
• Prepare weekly supplier payments for authorisation.
• Manage supplier relationships, ensuring disputes are resolved and payments made on time.
• Reconcile supplier accounts on a regular basis and resolve all anomalies and discrepancies.
• Post all cash payments to suppliers and assist with reconciling bank accounts in multiple currencies.
• Process staff expense forms; ensuring they are coded and posted to the correct cost centre and that VAT is reclaimed in accordance with the HMRC guidelines. Arranging payment of staff expenses.
• Managing and booking of staff accommodation, and travel
• Complete credit card expense forms - collating receipts, posting to the correct cost centre and prepare summary for review.
• Ensure VAT is accounted for correctly across all transactions.
• Assist the Management Accountant with month-end procedures to ensure that reporting timescales are achieved.
• Assist the Management Accountant with preparation of year-end audit file.
• Any other duties as required; flexibility will be key.
• Overseeing and updating the team with the input of customer invoices.
• Analysing sales margins and profitability.
• Managing the office in the absence of the FM.
• Adhoc and Administration duties.
• Researching and suggesting suppliers that are more budget friendly.
A2B London
• Ensure all invoices are coded correctly and booked to the P&L and Balance Sheet accurately, in a timely manner.
• Ensure invoices are paid in accordance with agreed supplier terms.
• Prepare weekly supplier payments for authorisation.
• Manage supplier relationships, ensuring disputes are resolved and payments made on time.
• Reconcile supplier accounts on a regular basis and resolve all anomalies and discrepancies.
• Post all cash payments to suppliers and assist with reconciling bank accounts in multiple currencies.
• Process staff expense forms; ensuring they are coded and posted to the correct cost centre and that VAT is reclaimed in accordance with the HMRC guidelines. Arranging payment of staff expenses.
• Managing and booking of staff accommodation, and travel
• Complete credit card expense forms - collating receipts, posting to the correct cost centre and prepare summary for review.
• Ensure VAT is accounted for correctly across all transactions.
• Assist the Management Accountant with month-end procedures to ensure that reporting timescales are achieved.
• Assist the Management Accountant with preparation of year-end audit file.
• Any other duties as required; flexibility will be key.
• Overseeing and updating the team with the input of customer invoices.
• Analysing sales margins and profitability.
• Managing the office in the absence of the FM.
• Adhoc and Administration duties.
• Researching and suggesting suppliers that are more budget friendly.
Administration, Budget, Audit, Management, Sales, Office, Accountant, Audit, Booking
2016 - 2017
temp
Account Assistant
A2B London.
(temporary assignment)
A2B London
• Ensure all invoices are coded correctly and booked to the P&L and Balance Sheet accurately, in a timely manner.
• Ensure invoices are paid in accordance with agreed supplier terms.
• Prepare weekly supplier payments for authorisation.
• Manage supplier relationships, ensuring disputes are resolved and payments made on time.
• Reconcile supplier accounts on a regular basis and resolve all anomalies and discrepancies.
• Post all cash payments to suppliers and assist with reconciling bank accounts in multiple currencies.
• Process staff expense forms; ensuring they are coded and posted to the correct cost centre and that VAT is reclaimed in accordance with the HMRC guidelines. Arranging payment of staff expenses.
• Managing and booking of staff accommodation, and travel
• Complete credit card expense forms - collating receipts, posting to the correct cost centre and prepare summary for review.
• Ensure VAT is accounted for correctly across all transactions.
• Assist the Management Accountant with month-end procedures to ensure that reporting timescales are achieved.
• Assist the Management Accountant with preparation of year-end audit file.
• Any other duties as required; flexibility will be key.
• Overseeing and updating the team with the input of customer invoices.
• Analysing sales margins and profitability.
• Managing the office in the absence of the FM.
• Adhoc and Administration duties.
• Researching and suggesting suppliers that are more budget friendly.
A2B London
• Ensure all invoices are coded correctly and booked to the P&L and Balance Sheet accurately, in a timely manner.
• Ensure invoices are paid in accordance with agreed supplier terms.
• Prepare weekly supplier payments for authorisation.
• Manage supplier relationships, ensuring disputes are resolved and payments made on time.
• Reconcile supplier accounts on a regular basis and resolve all anomalies and discrepancies.
• Post all cash payments to suppliers and assist with reconciling bank accounts in multiple currencies.
• Process staff expense forms; ensuring they are coded and posted to the correct cost centre and that VAT is reclaimed in accordance with the HMRC guidelines. Arranging payment of staff expenses.
• Managing and booking of staff accommodation, and travel
• Complete credit card expense forms - collating receipts, posting to the correct cost centre and prepare summary for review.
• Ensure VAT is accounted for correctly across all transactions.
• Assist the Management Accountant with month-end procedures to ensure that reporting timescales are achieved.
• Assist the Management Accountant with preparation of year-end audit file.
• Any other duties as required; flexibility will be key.
• Overseeing and updating the team with the input of customer invoices.
• Analysing sales margins and profitability.
• Managing the office in the absence of the FM.
• Adhoc and Administration duties.
• Researching and suggesting suppliers that are more budget friendly.
Administration, Budget, Audit, Management, Sales, Office, Accountant, Audit, Booking
2014 - 2016
job
Accounts Assistant
unknown.
• Assisting the Finance manager with book keeping activities to ensure accounting records are up to date and properly maintained. Using Quick Books
• Assist the Landlord Representative with accounting and admin work.
• Assist with chasing of outstanding monies due by communicating with lease holders, landlords or other appropriate persons
• Reconcile and distribute petty cash accordingly, banking on a weekly and monthly basis.
• Creating and maintaining spreadsheets that monitor debt, demands, and variances between actual and budgeted expenditure.
• Handling, recording, logging and banking any money received.
• Prepare and send regular letters and invoices, that pertain to service charges, Ground Rent, Arrears, management packs, licences, etc and statements.
• Apr Reports
• Any adhoc and administration duties which included answering the phone, tenants enquiries over the phone, email or face-to -face meetings.
• Assist the Landlord Representative with accounting and admin work.
• Assist with chasing of outstanding monies due by communicating with lease holders, landlords or other appropriate persons
• Reconcile and distribute petty cash accordingly, banking on a weekly and monthly basis.
• Creating and maintaining spreadsheets that monitor debt, demands, and variances between actual and budgeted expenditure.
• Handling, recording, logging and banking any money received.
• Prepare and send regular letters and invoices, that pertain to service charges, Ground Rent, Arrears, management packs, licences, etc and statements.
• Apr Reports
• Any adhoc and administration duties which included answering the phone, tenants enquiries over the phone, email or face-to -face meetings.
Administration, Management, Finance, Service, Banking, Manager, UP
2014 - 2016
job
Accounts Assistant
unknown.
• Assisting the Finance manager with book keeping activities to ensure accounting records are up to date and properly maintained. Using Quick Books
• Assist the Landlord Representative with accounting and admin work.
• Assist with chasing of outstanding monies due by communicating with lease holders, landlords or other appropriate persons
• Reconcile and distribute petty cash accordingly, banking on a weekly and monthly basis.
• Creating and maintaining spreadsheets that monitor debt, demands, and variances between actual and budgeted expenditure.
• Handling, recording, logging and banking any money received.
• Prepare and send regular letters and invoices, that pertain to service charges, Ground Rent, Arrears, management packs, licences, etc and statements.
• Apr Reports
• Any adhoc and administration duties which included answering the phone, tenants enquiries over the phone, email or face-to -face meetings.
• Assist the Landlord Representative with accounting and admin work.
• Assist with chasing of outstanding monies due by communicating with lease holders, landlords or other appropriate persons
• Reconcile and distribute petty cash accordingly, banking on a weekly and monthly basis.
• Creating and maintaining spreadsheets that monitor debt, demands, and variances between actual and budgeted expenditure.
• Handling, recording, logging and banking any money received.
• Prepare and send regular letters and invoices, that pertain to service charges, Ground Rent, Arrears, management packs, licences, etc and statements.
• Apr Reports
• Any adhoc and administration duties which included answering the phone, tenants enquiries over the phone, email or face-to -face meetings.
Administration, Management, Finance, Service, Banking, Manager, UP
2014 - 2014
temp
Financial Assistant (Temporary Assignment)
Birkbeck University.
• Work closely with the Finance Manager to ensure smooth operation of all finance matters
• supporting the Finance Manager by inputting into sales and purchase ledgers from source documents
• Matching invoices to statements and purchase orders to invoices
• Input accounting data into the accounting system with accuracy and on time.
• Assisting in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
• Planning, organising and managing my own workload to ensure contribution to the company's monthly financial reporting process is achieved in a timely and accurate
• Ensure swift payment of invoices
• Resolution of finance related queries
• Assist with end of year preparation and procedures
• Provide financial support to team members
• Assisting Students with fees queries and disputes
• General Banking, petty cash handling, processing cash and cheques for weekly banking
• supporting the Finance Manager by inputting into sales and purchase ledgers from source documents
• Matching invoices to statements and purchase orders to invoices
• Input accounting data into the accounting system with accuracy and on time.
• Assisting in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
• Planning, organising and managing my own workload to ensure contribution to the company's monthly financial reporting process is achieved in a timely and accurate
• Ensure swift payment of invoices
• Resolution of finance related queries
• Assist with end of year preparation and procedures
• Provide financial support to team members
• Assisting Students with fees queries and disputes
• General Banking, petty cash handling, processing cash and cheques for weekly banking
Swift, Finance, Sales, Banking, Support, Production, Processing, Manager
2014 - 2014
temp
Financial Assistant (Temporary Assignment)
Birkbeck University.
• Work closely with the Finance Manager to ensure smooth operation of all finance matters
• supporting the Finance Manager by inputting into sales and purchase ledgers from source documents
• Matching invoices to statements and purchase orders to invoices
• Input accounting data into the accounting system with accuracy and on time.
• Assisting in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
• Planning, organising and managing my own workload to ensure contribution to the company's monthly financial reporting process is achieved in a timely and accurate
• Ensure swift payment of invoices
• Resolution of finance related queries
• Assist with end of year preparation and procedures
• Provide financial support to team members
• Assisting Students with fees queries and disputes
• General Banking, petty cash handling, processing cash and cheques for weekly banking
• supporting the Finance Manager by inputting into sales and purchase ledgers from source documents
• Matching invoices to statements and purchase orders to invoices
• Input accounting data into the accounting system with accuracy and on time.
• Assisting in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
• Planning, organising and managing my own workload to ensure contribution to the company's monthly financial reporting process is achieved in a timely and accurate
• Ensure swift payment of invoices
• Resolution of finance related queries
• Assist with end of year preparation and procedures
• Provide financial support to team members
• Assisting Students with fees queries and disputes
• General Banking, petty cash handling, processing cash and cheques for weekly banking
Swift, Finance, Sales, Banking, Support, Production, Processing, Manager
2010 - 2014
job
Customer service advisor/operation specialist and Coordinator
Barclays Bank.
• Cash handling, deposits, withdrawals and money transfer in, on, out or to customer accounts
• Actively recommending banking products such as loans, accounts upgrades, credit cards, business accounts etc. Developed prioritising and delegation's skills through achieving group and individual targets.
• Analysing past performances on a weekly and monthly basis, sharing good practices with other members of the team and improving any shortfalls.
• Pinpointing, recognising customer needs to refer, to investment, business and mortgages departments. Keeping up to date with new products and services and fluctuating interest rates to obtain a high level of product knowledge. This will enable the client to receive a bespoke service and making their banking needs easier
• Resolving client queries such as checking account un-authorised overdrafts and incurred fees and penalty charges, bounced, unpaid and unauthorised directs debits and standing orders.
• Processing cheques, postal orders and large cash received from business and private customers.
• Financial responsibilities, Book keeping, balancing automated teller machine, rectifying ATM disputes, balancing, errors purge and software and system error and updates
• Administration, paperwork and staff rotating/holidays.
• Helping with training and development amongst staff members new and existing internal colleagues
• Being able to develop rapport building skills and building relationships between, handling company, colleague and customer complaints.
• Ordering stock (where applicable), Helping with promotional events, Personnel duties and reporting to a senior member of staff
• Actively recommending banking products such as loans, accounts upgrades, credit cards, business accounts etc. Developed prioritising and delegation's skills through achieving group and individual targets.
• Analysing past performances on a weekly and monthly basis, sharing good practices with other members of the team and improving any shortfalls.
• Pinpointing, recognising customer needs to refer, to investment, business and mortgages departments. Keeping up to date with new products and services and fluctuating interest rates to obtain a high level of product knowledge. This will enable the client to receive a bespoke service and making their banking needs easier
• Resolving client queries such as checking account un-authorised overdrafts and incurred fees and penalty charges, bounced, unpaid and unauthorised directs debits and standing orders.
• Processing cheques, postal orders and large cash received from business and private customers.
• Financial responsibilities, Book keeping, balancing automated teller machine, rectifying ATM disputes, balancing, errors purge and software and system error and updates
• Administration, paperwork and staff rotating/holidays.
• Helping with training and development amongst staff members new and existing internal colleagues
• Being able to develop rapport building skills and building relationships between, handling company, colleague and customer complaints.
• Ordering stock (where applicable), Helping with promotional events, Personnel duties and reporting to a senior member of staff
Administration, Training, Customer service, Service, Banking, Development, Coordinator, Software, Processing, UP
2010 - 2014
job
Customer service advisor/operation specialist and Coordinator
Barclays Bank.
• Cash handling, deposits, withdrawals and money transfer in, on, out or to customer accounts
• Actively recommending banking products such as loans, accounts upgrades, credit cards, business accounts etc. Developed prioritising and delegation's skills through achieving group and individual targets.
• Analysing past performances on a weekly and monthly basis, sharing good practices with other members of the team and improving any shortfalls.
• Pinpointing, recognising customer needs to refer, to investment, business and mortgages departments. Keeping up to date with new products and services and fluctuating interest rates to obtain a high level of product knowledge. This will enable the client to receive a bespoke service and making their banking needs easier
• Resolving client queries such as checking account un-authorised overdrafts and incurred fees and penalty charges, bounced, unpaid and unauthorised directs debits and standing orders.
• Processing cheques, postal orders and large cash received from business and private customers.
• Financial responsibilities, Book keeping, balancing automated teller machine, rectifying ATM disputes, balancing, errors purge and software and system error and updates
• Administration, paperwork and staff rotating/holidays.
• Helping with training and development amongst staff members new and existing internal colleagues
• Being able to develop rapport building skills and building relationships between, handling company, colleague and customer complaints.
• Ordering stock (where applicable), Helping with promotional events, Personnel duties and reporting to a senior member of staff
• Actively recommending banking products such as loans, accounts upgrades, credit cards, business accounts etc. Developed prioritising and delegation's skills through achieving group and individual targets.
• Analysing past performances on a weekly and monthly basis, sharing good practices with other members of the team and improving any shortfalls.
• Pinpointing, recognising customer needs to refer, to investment, business and mortgages departments. Keeping up to date with new products and services and fluctuating interest rates to obtain a high level of product knowledge. This will enable the client to receive a bespoke service and making their banking needs easier
• Resolving client queries such as checking account un-authorised overdrafts and incurred fees and penalty charges, bounced, unpaid and unauthorised directs debits and standing orders.
• Processing cheques, postal orders and large cash received from business and private customers.
• Financial responsibilities, Book keeping, balancing automated teller machine, rectifying ATM disputes, balancing, errors purge and software and system error and updates
• Administration, paperwork and staff rotating/holidays.
• Helping with training and development amongst staff members new and existing internal colleagues
• Being able to develop rapport building skills and building relationships between, handling company, colleague and customer complaints.
• Ordering stock (where applicable), Helping with promotional events, Personnel duties and reporting to a senior member of staff
Administration, Training, Customer service, Service, Banking, Development, Coordinator, Software, Processing, UP
2006 - 2011
job
Assistant supervisor
IKEA.
• Liaising with customers on a daily basis, problem solving, dealing with queries and complaints
• Provided assistant to senior management to improve efficiency and customer service.
• Providing expert guidance, training and leadership to more junior staff.
• Working with management to develop and implement operating policies and procedures.
• Provided assistant to senior management to improve efficiency and customer service.
• Providing expert guidance, training and leadership to more junior staff.
• Working with management to develop and implement operating policies and procedures.
Training, Leadership, Management, Customer service, Service
2006 - 2011
job
Assistant supervisor
IKEA.
• Liaising with customers on a daily basis, problem solving, dealing with queries and complaints
• Provided assistant to senior management to improve efficiency and customer service.
• Providing expert guidance, training and leadership to more junior staff.
• Working with management to develop and implement operating policies and procedures.
• Provided assistant to senior management to improve efficiency and customer service.
• Providing expert guidance, training and leadership to more junior staff.
• Working with management to develop and implement operating policies and procedures.
Training, Leadership, Management, Customer service, Service
My education
Southgate College
Secondary, English and Math
Secondary, English and Math
n/a
BTEC, Travel and Tourism and Business Management
BTEC, Travel and Tourism and Business Management
Southgate College
Secondary, English and Math
Secondary, English and Math
n/a
BTEC, Travel and Tourism and Business Management
BTEC, Travel and Tourism and Business Management
Yvette's reviews
Yvette has not received any reviews on Worksome.
Contact Yvette Mburu
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Yvette directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark