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Strong project management profile specialising in technology and digital
Heather V Bond
,
Kielder, United Kingdom
Experience
Other titles
Skills
I'm offering
Heather is a Project manager, freelancer Technical Author/trainer, Marketer, Organiser and Leader with experience in Professional Services, Digital Marketing,
Social Media Marketing, Change & Programme/Project Management (agile and waterfall) and internet business strategy. Her career history includes:
Project, programme and professional services management in software development and consultancy.
- Technical Writer/Trainer/coach and Training Manager skills include creating E-Learning training programmes, training technical skills such as Java and Design
Applications, delivering Social Media set-up and marketing training, Bespoke Product Training (mobile technology, marketplace technology), Internet Marketing
and Online Business training, as well as delivering coaching, mentoring and consultancy services.
-Consultancy Operations management, including strategy, process and work flow implementation, managing a multi-disciplined team, Third party vendors, partners and
stakeholders.
-Proficient at managing large scale operations, project and programme offices with full financial, account, training and support responsibility, delivering multiple,
high value, projects of £20 million +, while effectively managing internal teams, Customer Services and external suppliers.
- Being an excellent communicator with an above average ability to influence multi-level stakeholders and clients with a talent for integrating the most complex
of working environments.
Social Media Marketing, Change & Programme/Project Management (agile and waterfall) and internet business strategy. Her career history includes:
Project, programme and professional services management in software development and consultancy.
- Technical Writer/Trainer/coach and Training Manager skills include creating E-Learning training programmes, training technical skills such as Java and Design
Applications, delivering Social Media set-up and marketing training, Bespoke Product Training (mobile technology, marketplace technology), Internet Marketing
and Online Business training, as well as delivering coaching, mentoring and consultancy services.
-Consultancy Operations management, including strategy, process and work flow implementation, managing a multi-disciplined team, Third party vendors, partners and
stakeholders.
-Proficient at managing large scale operations, project and programme offices with full financial, account, training and support responsibility, delivering multiple,
high value, projects of £20 million +, while effectively managing internal teams, Customer Services and external suppliers.
- Being an excellent communicator with an above average ability to influence multi-level stakeholders and clients with a talent for integrating the most complex
of working environments.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2003 - ?
job
Director
Training and Professional Services Practice.
successfully delivering focused services around Digital
Director - Operations & Sales/Marketing, Digital and Social Media Strategy, Customer Services, Online Business and Internet Fundamentals.
Professional Services
Mind-set for Internet Business Success and Programme Management within the public & private sectors. Work
summary, including international project work:
• Social Media and Digital Marketing Training and delivery, Internet Business coaching and consultancy services
(IIC, Bromley Expo, 1230 Women's Company, Bespoke work). In process of creating own info product range
(social Media (twitter, Google+, LinkedIn, Facebook, YouTube etc.) , Internet Marketing and e-business
(http://takingyourbusinessonline.com))
• Public workshops to local businesses and entrepreneurs - www.socialmediadurham.com, including Social Media
Clinics
• Freelance Soft skills training with IET, Watford Housing, O2 etc.
Email: Heather@HeatherBond.me
Tel: 01434 250241
Location: Northumberland
Driving License: Full
• NLP workshops and training
• Delivery of interim Operations, Systems, Programme and Project Management assignments on behalf of third
parties (sub-contract) whilst often managing multiple projects simultaneously (managing KPI's)
• Design and Implementations of systems and procedures for Training and Professional Services Departments
supporting development teams (including Sales and Marketing, partner Management, SLA's, Sales support, and Relationship management procedures).
• Provision of telecommunications project management (AGILE), business and systems analysis, support, training,
technical authoring of systems manuals, training material and help-system support, project documentation and knowledge management services for MTN (South Africa). Most aspects delivered exceeded expectations.
• Extensive experience of Technical Authoring and Research services, including delivery of Training and Help
materials for bespoke systems, soft skills training, information products and technical software user guides
• Responsibility for establishing business operations processes, managing resources, Customer relationships,
negotiating contracts and SLA's, as well as full HR and financial responsibility for consultancy and outsourcing
• A leading training and project management role, for a Business Process Reverse Engineering project, assisting
in the delivery of technical (telecoms), business and soft skills training for clients such as MTN South Africa in a
post engineering environment
• Delivery of soft-skills training to Entrepreneurs and businesses in partnership with Fairbank Training
• Overall responsibility for Project Delivery and Account Management of direct clients.
Other Interim Project and Consulting Achievements (examples):
IET (UK)
• Soft skills and Project Management Training as well as course authoring
MTN (South Africa)
• AGILE Project Management role as well as training role - Managing 3 projects for telecom reporting/monitoring
systems - delivered throughout Africa. This role included technical authoring, managing, creating, Business
Process Reverse engineering, and assisting in the delivery of technical (telecoms), and business skills training and materials.
Allen & Overy
• Account and project manager for BPM software solution.
Waltham Forrest Borough Council
• Lead bid and Project management on delivery of a workflow solution for this London Local authority.
BT
• Account, services and customer relationship management for the delivery of a BPM Workflow solution.
Research and Technical Authoring Services - for private clients and small businesses
Other Clients Include
• Sony, Watford Housing, Her Business, Empower Teachers, DFID, Barclays Capital, Nokia
Director - Operations & Sales/Marketing, Digital and Social Media Strategy, Customer Services, Online Business and Internet Fundamentals.
Professional Services
Mind-set for Internet Business Success and Programme Management within the public & private sectors. Work
summary, including international project work:
• Social Media and Digital Marketing Training and delivery, Internet Business coaching and consultancy services
(IIC, Bromley Expo, 1230 Women's Company, Bespoke work). In process of creating own info product range
(social Media (twitter, Google+, LinkedIn, Facebook, YouTube etc.) , Internet Marketing and e-business
(http://takingyourbusinessonline.com))
• Public workshops to local businesses and entrepreneurs - www.socialmediadurham.com, including Social Media
Clinics
• Freelance Soft skills training with IET, Watford Housing, O2 etc.
Email: Heather@HeatherBond.me
Tel: 01434 250241
Location: Northumberland
Driving License: Full
• NLP workshops and training
• Delivery of interim Operations, Systems, Programme and Project Management assignments on behalf of third
parties (sub-contract) whilst often managing multiple projects simultaneously (managing KPI's)
• Design and Implementations of systems and procedures for Training and Professional Services Departments
supporting development teams (including Sales and Marketing, partner Management, SLA's, Sales support, and Relationship management procedures).
• Provision of telecommunications project management (AGILE), business and systems analysis, support, training,
technical authoring of systems manuals, training material and help-system support, project documentation and knowledge management services for MTN (South Africa). Most aspects delivered exceeded expectations.
• Extensive experience of Technical Authoring and Research services, including delivery of Training and Help
materials for bespoke systems, soft skills training, information products and technical software user guides
• Responsibility for establishing business operations processes, managing resources, Customer relationships,
negotiating contracts and SLA's, as well as full HR and financial responsibility for consultancy and outsourcing
• A leading training and project management role, for a Business Process Reverse Engineering project, assisting
in the delivery of technical (telecoms), business and soft skills training for clients such as MTN South Africa in a
post engineering environment
• Delivery of soft-skills training to Entrepreneurs and businesses in partnership with Fairbank Training
• Overall responsibility for Project Delivery and Account Management of direct clients.
Other Interim Project and Consulting Achievements (examples):
IET (UK)
• Soft skills and Project Management Training as well as course authoring
MTN (South Africa)
• AGILE Project Management role as well as training role - Managing 3 projects for telecom reporting/monitoring
systems - delivered throughout Africa. This role included technical authoring, managing, creating, Business
Process Reverse engineering, and assisting in the delivery of technical (telecoms), and business skills training and materials.
Allen & Overy
• Account and project manager for BPM software solution.
Waltham Forrest Borough Council
• Lead bid and Project management on delivery of a workflow solution for this London Local authority.
BT
• Account, services and customer relationship management for the delivery of a BPM Workflow solution.
Research and Technical Authoring Services - for private clients and small businesses
Other Clients Include
• Sony, Watford Housing, Her Business, Empower Teachers, DFID, Barclays Capital, Nokia
Internet, Support, NLP, Telecom, Workflow, Development, KPI, Software, Monitoring, Reverse Engineering, International, Outsourcing, Google, Http, Interim, Online, Contracts, Manager, Processes, Social, ME, Agile, Social Media, Marketing, Design, Project Management, Coaching, Research, Project Manager, Training, Account management, Facebook, Digital Marketing, Consulting, Contracts, Linkedin, Management, Sales, Youtube, Engineering, Twitter, Workshops
1996 - ?
job
Business Analyst, Test manager, Developer
BRISTOL & WEST BUILDING.
on project EAGLE - the merger between Bristol & West and the Bank of Ireland.
SOCIETY, Bristol A key player carrying out a wide range of duties for this project, covering the full development life cycle (analysis through to delivery) and the full sphere of work that the project encompassed.
1996/11 - 1998/05Business Analyst,
Test Manager / Developer Main role as Quality/test manager responsible for implementing and designing new quality procedures, coordinating the user / acceptance test of the build and on-line registration system, which legally required sign-off by external
auditors Coopers & Lybrand.
SOCIETY, Bristol A key player carrying out a wide range of duties for this project, covering the full development life cycle (analysis through to delivery) and the full sphere of work that the project encompassed.
1996/11 - 1998/05Business Analyst,
Test Manager / Developer Main role as Quality/test manager responsible for implementing and designing new quality procedures, coordinating the user / acceptance test of the build and on-line registration system, which legally required sign-off by external
auditors Coopers & Lybrand.
Test, Developer, Analyst, Test manager, Development, Manager
? - ?
job
VA, Digital Trainer/Technical Writer, Coach and Facilitator
Freelance work.
Marketing, Tele-sales, Customer Services,
Contd. - Current Social media management, Digital and Social Media training, Project Management and Business support services.
Mentoring For Growth A fully funded Business Mentoring Programme for small and micro businesses in the Scottish Borders.
Role includes, project management and delivery. Supporting businesses through facilitating, workshops, group
Contd. - Current Social media management, Digital and Social Media training, Project Management and Business support services.
Mentoring For Growth A fully funded Business Mentoring Programme for small and micro businesses in the Scottish Borders.
Role includes, project management and delivery. Supporting businesses through facilitating, workshops, group
Social Media, Marketing, Project Management, Training, Social media management, Mentoring, Management, Sales, Workshops, Support, Growth, Facilitator, Coach, Social, Technical journalism, Technical Writing
2017 - 2018
job
sales
E-Solutions Consultancy.
12/2017 - 08/2018 mentoring sessions, webinars, and interim calls. Full responsibility for evaluation and quality management, reporting,
marketing, sales, interviewing and recruitment of mentee businesses, Service management, social media, website and blog, logistics etc.
Part -time contract, mainly working from home
E-Solutions Consultancy (Taking . your Business Online) While maintaining a small customer base (coaching and digital services) I moved back with both of my very ill parents
for 4 (July 2013) years until they passed away. Sole responsibility for managing health, household and legal matters,
marketing, sales, interviewing and recruitment of mentee businesses, Service management, social media, website and blog, logistics etc.
Part -time contract, mainly working from home
E-Solutions Consultancy (Taking . your Business Online) While maintaining a small customer base (coaching and digital services) I moved back with both of my very ill parents
for 4 (July 2013) years until they passed away. Sole responsibility for managing health, household and legal matters,
Social Media, Marketing, Coaching, Mentoring, Management, Sales, Service Management, Website, Service, Blog, Quality Management, Recruitment, Health, Interim, Online, Social
2001 - 2002
job
Senior Management team
Metastorm Ltd.
in a dynamic, demanding role; driving forward and managing a new
strategy for consultancy services within a fast growing, e-product sale driven company.
2001/06 - 2002/12
• Leading a team of IT consultants in the delivery of services and training across multiple BPM / Workflow projects
Professional Services & Training for Enterprise deliveries (including .Net). This involved people management, resourcing, Customer Relationships
Director (EMEA) and Account Management, relationship, project and programme management skills. Clients included BT,
British Waterways, London Underground, Stirling Council, Waltham Forest Council and Barclays Capital.
• Overall responsibility for project delivery and programme coordination, including business case and feasibility
reviews, project management (including Prince II), mentoring of staff, Quality Assurance and test management.
Also responsible for business and requirements analysis, scoping of projects, as well as recommending
methodologies and delivery strategy. Managing KPI's
• Training Manager responsible for internal and external training including design and implementation of operations infrastructure and sales/marketing strategy.
• Responsible for 2nd level and 3rd level application support as well close collaboration with help 1st line help desk
function
• Maintained budgets, controlled the cost of sale, produced forecasts and reversed the financial trend by
exceeding revenue targets for four quarters to date, supporting product sales. Produced financial and analytical
reports. Responsible for generating repeat and new service business opportunities. Created a project office for
each project.
• Created and delivered a channel partner programme. Responsible for customer and partner relationships and for
Account Management. Responsible for all HR duties with regards to the team.
Focus Group International Ltd. A services company providing software, training and technical consultancy services to private and public sector organisations.
Leamington Spa The main service offering was as an Ariba partner supporting Ariba's e-Procurement and B2B range of products (interim role)
• Managing a department of e-Procurement consultants based on multi-projects based in-house and
Confidential
Email: Heather@HeatherBond.me
Tel: 01434 250241
Location: Northumberland
Driving License: Full
strategy for consultancy services within a fast growing, e-product sale driven company.
2001/06 - 2002/12
• Leading a team of IT consultants in the delivery of services and training across multiple BPM / Workflow projects
Professional Services & Training for Enterprise deliveries (including .Net). This involved people management, resourcing, Customer Relationships
Director (EMEA) and Account Management, relationship, project and programme management skills. Clients included BT,
British Waterways, London Underground, Stirling Council, Waltham Forest Council and Barclays Capital.
• Overall responsibility for project delivery and programme coordination, including business case and feasibility
reviews, project management (including Prince II), mentoring of staff, Quality Assurance and test management.
Also responsible for business and requirements analysis, scoping of projects, as well as recommending
methodologies and delivery strategy. Managing KPI's
• Training Manager responsible for internal and external training including design and implementation of operations infrastructure and sales/marketing strategy.
• Responsible for 2nd level and 3rd level application support as well close collaboration with help 1st line help desk
function
• Maintained budgets, controlled the cost of sale, produced forecasts and reversed the financial trend by
exceeding revenue targets for four quarters to date, supporting product sales. Produced financial and analytical
reports. Responsible for generating repeat and new service business opportunities. Created a project office for
each project.
• Created and delivered a channel partner programme. Responsible for customer and partner relationships and for
Account Management. Responsible for all HR duties with regards to the team.
Focus Group International Ltd. A services company providing software, training and technical consultancy services to private and public sector organisations.
Leamington Spa The main service offering was as an Ariba partner supporting Ariba's e-Procurement and B2B range of products (interim role)
• Managing a department of e-Procurement consultants based on multi-projects based in-house and
Confidential
Email: Heather@HeatherBond.me
Tel: 01434 250241
Location: Northumberland
Driving License: Full
Public sector, Quality Assurance, Support, Implementation, Infrastructure, Workflow, KPI, Software, Office, It, International, Enterprise, Interim, Spa, Manager, Focus group, ME, Procurement, Design, Project Management, MArketing Strategy, Training, Account management, B2B, Mentoring, Test management, Marketing, Management, Test, Sales, Net, Service, People management, Business Case
2000 - 2001
job
pre-sales
Ariba Inc.
2000/10 - 2001/04 throughout Europe, using Java and XML technologies to integrate with Ariba's e-Procurement solution to ERP systems. Managed budgets, programme coordination/management and customer reporting, customer
Professional Services & Training issues, pre-sales, resource management, configuration management, metrics reports, weekly/monthly
Manager / Consultant meetings for board/clients, security, technical support and internal relationships.
• Training Manager duel role responsible for internal and external training (Mainly Java Focused) including
design and implementation of operations infrastructure and sales/marketing strategy.
• Produced a 'Java for Ariba Buyer' training course. - For Ariba Inc.
Just 1st Class Ltd, Gloucester Training company based around Internet technologies, also delivering consultancy and Web Design services.
Professional Services & Training issues, pre-sales, resource management, configuration management, metrics reports, weekly/monthly
Manager / Consultant meetings for board/clients, security, technical support and internal relationships.
• Training Manager duel role responsible for internal and external training (Mainly Java Focused) including
design and implementation of operations infrastructure and sales/marketing strategy.
• Produced a 'Java for Ariba Buyer' training course. - For Ariba Inc.
Just 1st Class Ltd, Gloucester Training company based around Internet technologies, also delivering consultancy and Web Design services.
Sales, Manager, Configuration Management, Internet, Web, Infrastructure, Resource management, Implementation, Support, Security, Marketing, Management, Procurement, ERP, Web design, XML, Training, MArketing Strategy, Java, Design
2000 - 2000
job
Managing Director / Developer
unknown.
2000/06 - 2000/10 • Company start-up, including Business plan, Office and training room set-up, training course production,
Managing Director / Developer / sales, marketing and training strategy and operations.
Trainer • Project and Programme Management
• Delivered Web Development, Test management and training services and consultancy.
COTEC, Dursley Technical Project manager/QA-Test Manager/Team Leader/Programmer - Consultancy (Contract)
Managing Director / Developer / sales, marketing and training strategy and operations.
Trainer • Project and Programme Management
• Delivered Web Development, Test management and training services and consultancy.
COTEC, Dursley Technical Project manager/QA-Test Manager/Team Leader/Programmer - Consultancy (Contract)
Marketing, Project Manager, Training, Test management, Management, Test, Sales, QA, Developer, Test manager, Development, Office, Web, Production, UP, Manager
1998 - 2000
job
Application/Support Manager
unknown.
leading a team of developers investigating various live environment
Technical Manager / QA problems. Assessing the teams' technical ability against each task, reporting on progress and managing
Test Manager / Team issues; chairing and attending regular update/review meetings. In addition performing a Business Analysis
Leader / Programmer role for Nat West internally and; presenting on the concepts of Object Orientation and Internet based
technologies to the management team and to staff in order to assist them in the decision to cross train staff.
Technical Manager / QA problems. Assessing the teams' technical ability against each task, reporting on progress and managing
Test Manager / Team issues; chairing and attending regular update/review meetings. In addition performing a Business Analysis
Leader / Programmer role for Nat West internally and; presenting on the concepts of Object Orientation and Internet based
technologies to the management team and to staff in order to assist them in the decision to cross train staff.
Business Analysis, Management, Test, QA, Support, Test manager, Presenting, Internet, Performing, Manager
1995 - 1996
job
Business/systems analyst
NORTHERN STAR INSURANCE.
(mainframe with OO & RAD), Developer, Quality & IT procedures author.
COMPANY LTD., Gloucester
• Involved in detailed business and systems analysis leading to the production of a template Technical Specification
1995/05 - 1996/10 document, as well as the writing of Detailed Design documents and assisting with the production of quality
Analyst / Programmer procedures, which were produced in close liaison with business executive managers.
COMPANY LTD., Gloucester
• Involved in detailed business and systems analysis leading to the production of a template Technical Specification
1995/05 - 1996/10 document, as well as the writing of Detailed Design documents and assisting with the production of quality
Analyst / Programmer procedures, which were produced in close liaison with business executive managers.
Design, Writing, It, Developer, Analyst, Mainframe, Production
1988 - 1995
job
Various Roles
LEEDS PERMANENT BUILDING.
SOCIETY, Leeds • A key role in a multi- million £ project to re-engineer their customer system, including initial analysis of the interfaces,
amending and writing of detailed design specifications, supervision of the coding and testing of a suite of interface
1988/11 - 1995/05 programs (three staff), as well as quality checking of programs and documentation.
• Main Project managers assistant in the full testing of the system, which included integration testing, acceptance
testing, and the running of the batch suite for user acceptance. Solely responsible for acceptance testing.
• Key role on merger team, sole responsibility for preparing the Customer Interface system for mailings in light of merger with Halifax, including progress reporting, testing and application support.
• Telesales and customer services and support
Confidential
Email: Heather@HeatherBond.me
Tel: 01434 250241
Location: Northumberland
Driving License: Full
amending and writing of detailed design specifications, supervision of the coding and testing of a suite of interface
1988/11 - 1995/05 programs (three staff), as well as quality checking of programs and documentation.
• Main Project managers assistant in the full testing of the system, which included integration testing, acceptance
testing, and the running of the batch suite for user acceptance. Solely responsible for acceptance testing.
• Key role on merger team, sole responsibility for preparing the Customer Interface system for mailings in light of merger with Halifax, including progress reporting, testing and application support.
• Telesales and customer services and support
Confidential
Email: Heather@HeatherBond.me
Tel: 01434 250241
Location: Northumberland
Driving License: Full
Design, Writing, Integration, Support, Testing, Supervision, ME
My education
?
-
2017
Hootsuite University
N/a, N/a
N/a, N/a
?
-
2011
Experts Academy
N/a, N/a
N/a, N/a
?
-
2005
n/a
MBA, Leadership
MBA, Leadership
?
-
2002
n/a
Somepostgraduate, Confidential
Somepostgraduate, Confidential
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