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Experienced IT Consultant, Manager and Engineer
Andy Rodger
,
King's Lynn, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced technical leader and consultant with over 12 years experience in the technology industry. I have an excellent reputation for resolving problems, improving customer satisfaction, driving operational improvement and helping businesses achieve their goals through the application of cutting edge technology.
I am an experienced people manager, negotiator and relationship builder; who enjoys interacting with people as much as I enjoy working with the latest tech.
I am an experienced people manager, negotiator and relationship builder; who enjoys interacting with people as much as I enjoy working with the latest tech.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2017 - ?
job
Information Systems Lead, Europe
STEMCELL Technologies.
• Line manage 3 systems analysts, who provide excellent quality technical support to 250 staff across 7 sites in Europe and Asia
• Manage outsourced support vendor relationships, monitoring KPIs and ensuring SLAs are met
• Build and nurture strong relationships with the European executive team and other departmental managers, by regularly reporting on KPIs and presenting monthly IT updates to key stakeholders
• Manage and deliver regional IT projects as required by the business, ensuring scope, budget and schedule are monitored and reported on
• Saved an estimated €100,000 per annum by negotiating regional contracts with vendors
• Senior escalation point for all issues and requests that the support team are not able to resolve
• Leading and collaborating on the design of change, incident and problem management processes and policies
• Monitoring team performance against agreed SLAs
• Continually improving the support function by leading the IT Operations continuous improvement programme
• Manage and own the End User Computing portfolio, building it up "as a service"; delivering a high quality, cost effective, consistent experience to staff across the globe and underpinning the success of many other departments
• Modernise and standardise European infrastructure by migrating on premise legacy infrastructure to AWS and retiring on premise data centers
• Improve cyber security by writing policies, monitoring adoption and compliance and building good security practices in to all projects and services I am involved in
• Manage outsourced support vendor relationships, monitoring KPIs and ensuring SLAs are met
• Build and nurture strong relationships with the European executive team and other departmental managers, by regularly reporting on KPIs and presenting monthly IT updates to key stakeholders
• Manage and deliver regional IT projects as required by the business, ensuring scope, budget and schedule are monitored and reported on
• Saved an estimated €100,000 per annum by negotiating regional contracts with vendors
• Senior escalation point for all issues and requests that the support team are not able to resolve
• Leading and collaborating on the design of change, incident and problem management processes and policies
• Monitoring team performance against agreed SLAs
• Continually improving the support function by leading the IT Operations continuous improvement programme
• Manage and own the End User Computing portfolio, building it up "as a service"; delivering a high quality, cost effective, consistent experience to staff across the globe and underpinning the success of many other departments
• Modernise and standardise European infrastructure by migrating on premise legacy infrastructure to AWS and retiring on premise data centers
• Improve cyber security by writing policies, monitoring adoption and compliance and building good security practices in to all projects and services I am involved in
Security, Processes, Asia, UP, Monitoring, Presenting, Infrastructure, Support, It, Design, Service, Compliance, Continuous improvement, Management, Contracts, Budget, AWS, Writing
2015 - 2016
job
Service Manager
Anglia IT Solutions.
• Lead a team of 4 engineers to provide excellent design, build, deploy and support services to a varied client base of 200 SMEs across the UK
• Line management (performance reviews, one to ones, disciplinary, schedule and work management) for a team of 4
• Mentoring and professional development of 4 engineers and one apprentice, who has subsequently gone on to have a successful career in IT
• Working closely with the sales team through the entire sales cycle, providing top quality consultancy and advisory expertise to the team
• Presenting proposals and high and low level designs to customers, explaining how our solutions would fit their short and long term needs
• Closed deals when the sales team were not able to, of various value (up to £100,000), by leveraging strong customer relationships that I had built over a 6 year period
• Designed, built and implemented a multi tenant Microsoft SharePoint platform. Implemented this successfully for various clients, including financial services organisations
• Helped Anglia IT Solutions to be at the forefront of emerging technologies by attending industry events, networking with vendors and other professionals, and researching emerging trends
• Fed back information on emerging technologies and industry trends to the company directors, and used this information to help the sales team devise new products and services
• Nurtured important customer relationships (key accounts) by attending regular review meetings with the sales manager; handled sensitive customer issues through to resolution, and successfully retained multiple accounts after issues had arisen
• Vendor management of multiple important vendors, including negotiating contracts - improved the profitability of managed antivirus services by 20%
• Line management (performance reviews, one to ones, disciplinary, schedule and work management) for a team of 4
• Mentoring and professional development of 4 engineers and one apprentice, who has subsequently gone on to have a successful career in IT
• Working closely with the sales team through the entire sales cycle, providing top quality consultancy and advisory expertise to the team
• Presenting proposals and high and low level designs to customers, explaining how our solutions would fit their short and long term needs
• Closed deals when the sales team were not able to, of various value (up to £100,000), by leveraging strong customer relationships that I had built over a 6 year period
• Designed, built and implemented a multi tenant Microsoft SharePoint platform. Implemented this successfully for various clients, including financial services organisations
• Helped Anglia IT Solutions to be at the forefront of emerging technologies by attending industry events, networking with vendors and other professionals, and researching emerging trends
• Fed back information on emerging technologies and industry trends to the company directors, and used this information to help the sales team devise new products and services
• Nurtured important customer relationships (key accounts) by attending regular review meetings with the sales manager; handled sensitive customer issues through to resolution, and successfully retained multiple accounts after issues had arisen
• Vendor management of multiple important vendors, including negotiating contracts - improved the profitability of managed antivirus services by 20%
It, Manager, UP, Contracts, Service Manager, Presenting, Development, Vendor Management, Support, Design, Service, Sales, Management, Contracts, Mentoring, Networking, SharePoint
2003 - 2008
job
Server
Company Anglia IT Solutions Location King's Lynn.
2008 - 2012 etc).
• Network re-cables, infrastructure upgrades, WiFi installations.
• SharePoint workflow and automation for a financial institution to enable them to produce regulatory compliant marketing materials more efficiently Company Anglia IT Solutions Location King's Lynn, PE30 Description Managed Service Provider (200 Customers, Sites 1 (serving 200 customers UK wide) Team Size 10 Duties:.
• All Support Engineer Duties.
• Dealing with escalated calls from 1st line support team.
• Supervising support engineers and reassigning workloads as necessary.
• Monitoring the helpdesk to look for common problems and put in procedures to maximise first time fix.
• Maintaining knowledgebase and improving business processes.
• Dealing with customer complaints.
• Collecting and responding to feedback from customers and then using this to implement changes to improve our service levels.
• Maintaining relationships with key stakeholders - customers and suppliers.
• Managing the managed services we sell - from producing documentation to dealing with suppliers Company Anglia IT Solutions Location King's Lynn, PE30 Description Managed Service Provider (200 Customers) Job Title Support Engineer Reporting To Directors.
• [email protected]
• 07393223898
• 100 Fenland Road, King's Lynn, Norfolk PE30 3ES
• Network re-cables, infrastructure upgrades, WiFi installations.
• SharePoint workflow and automation for a financial institution to enable them to produce regulatory compliant marketing materials more efficiently Company Anglia IT Solutions Location King's Lynn, PE30 Description Managed Service Provider (200 Customers, Sites 1 (serving 200 customers UK wide) Team Size 10 Duties:.
• All Support Engineer Duties.
• Dealing with escalated calls from 1st line support team.
• Supervising support engineers and reassigning workloads as necessary.
• Monitoring the helpdesk to look for common problems and put in procedures to maximise first time fix.
• Maintaining knowledgebase and improving business processes.
• Dealing with customer complaints.
• Collecting and responding to feedback from customers and then using this to implement changes to improve our service levels.
• Maintaining relationships with key stakeholders - customers and suppliers.
• Managing the managed services we sell - from producing documentation to dealing with suppliers Company Anglia IT Solutions Location King's Lynn, PE30 Description Managed Service Provider (200 Customers) Job Title Support Engineer Reporting To Directors.
• [email protected]
• 07393223898
• 100 Fenland Road, King's Lynn, Norfolk PE30 3ES
Marketing, SharePoint, Automation, Network, Service, It, Support, Infrastructure, Workflow, Monitoring, WiFi, Server, Regulatory, Processes
My education
2004
-
2006
Springwood High School
Secondary, Physics
Secondary, Physics
2004
-
2006
Springwood High School
Secondary, Mathematics
Secondary, Mathematics
2004
-
2006
Springwood High School
Secondary, Biology
Secondary, Biology
2004
-
2006
Springwood High School
Secondary, Chemistry
Secondary, Chemistry
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