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jobs
SDM WMS
Warren Satur
,
Sheffield
Experience
Other titles
Skills
I'm offering
A highly experienced Senior IT Service Delivery Manager with a track record of transforming under-performing and immature IT functions across complex organisations. Key strengths include:
• Building relationships with Executive stakeholders to capture business requirements and gain buy-in to change
• Developing strategic and operational plans which align IT functions with organisational priorities and deliver significant service improvements
• Rapidly developing and embedding best practice ITIL processes and procedures to increase customer satisfaction and reduce costs
• Collaborating with technical experts and third-party suppliers to develop fit-for-purpose IT solutions which drive maximum value for organisations.
• Building relationships with Executive stakeholders to capture business requirements and gain buy-in to change
• Developing strategic and operational plans which align IT functions with organisational priorities and deliver significant service improvements
• Rapidly developing and embedding best practice ITIL processes and procedures to increase customer satisfaction and reduce costs
• Collaborating with technical experts and third-party suppliers to develop fit-for-purpose IT solutions which drive maximum value for organisations.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2016 - 2017
job
ITSM Continuous Improvement Programme Manager
White & Case LLP.
Continuous improvement, Manager
2016 - 2016
freelance
ITSM Associate Consultant
Mozaic-Services RSA Account.
2014 - 2015
freelance
IT Service Management Consultant
QBE.
Management, Service Management, Service, It, Management Consultant
2014 - 2014
job
Service Delivery Manager
Learndirect.
Service, Service Delivery Manager, Manager, Service Delivery
2012 - 2013
freelance
ITIL Service Delivery & Design Consultant
Aviva UK Ltd.
Design, ITIL, Service, Service Delivery
2011 - 2012
job
Senior Service Delivery Manager
Serco.
Service, Service Delivery Manager, Manager, Service Delivery
2010 - 2011
freelance
ITIL Consultant
Balfour Beatty Group.
ITIL
2008 - 2009
job
Asia Pacific Service Desk Manager / Change Manager
HP Australia.
Service, Manager, Asia
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