Leanne Turner , Bournemouth, United Kingdom

I have a thorough knowledge of Microsoft Office, as well as extensive experience speaking with clients. I'm now working for myself and excited for the next challenge.

Some of my best qualities are:

- Excellent Communication skills

- Ability to work under pressure

- Conflict resolution experience

- Leadership

- Adaptability


In my most recent role of 11 years I successfully managed a Customer service team of 6 people, carrying a target of £6.6M annually, of which we achieved 115% of in 2018.

Work I have done in previous roles include:

- Setting and managing KPI targets for myself and the team

- Engage with our partners, building collaborative business relationships to help them achieve growth in their businesses, ensuring they’re networks are fully protected as required along with any sales support or documentation that they may need.

- Accurately forecast revenue on a monthly basis

- Keep reseller company information and all activities up-to-date in CRM system (Salesforce).

- Respond to customer enquiries by phone and email

- Attention to detail with excellent levels of administration skills

- Basic accounting tasks - To include chasing debtors, sending invoices and creating and issuing credit notes