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Digital strategist and DesignOps practice lead
Ramin Javanmardy
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
A Digital Experience strategist with 22+ years of expertise in a diverse range of technologies across multiple business sectors. Adept at all phases of project Lifecycle. Proven ability to implement standards, procedures and processes that improve business functionality. Exceptional communication, interpersonal, and time-management skills.
Solid knowledge of cross-discipline acquired working both client and agency side. In depth knowledge of, Digital Transformation strategy and DesignOps practice planning and implementations in government and enterprise level.
Solid knowledge of Agile delivery model.
Co-architect of XaaS (eXperience as a Service) methodology and XMS (eXperience Management System) development framework.
Developed and successfully implemented EXpresso delivery model. Lead several high-profile projects around the world, across multi-sector such as Governmental Service design, Mobile banking, Publishing, TV and media broadcasting, Oil industry, Telecommunication and gaming industry to name some.
Practitioner of Matrix management model in enterprise level.
Currently leading a multi-disciplinary team of professionals as part of one of the first DesignOps practices in Europe in Banking and financial sector.
Solid knowledge of cross-discipline acquired working both client and agency side. In depth knowledge of, Digital Transformation strategy and DesignOps practice planning and implementations in government and enterprise level.
Solid knowledge of Agile delivery model.
Co-architect of XaaS (eXperience as a Service) methodology and XMS (eXperience Management System) development framework.
Developed and successfully implemented EXpresso delivery model. Lead several high-profile projects around the world, across multi-sector such as Governmental Service design, Mobile banking, Publishing, TV and media broadcasting, Oil industry, Telecommunication and gaming industry to name some.
Practitioner of Matrix management model in enterprise level.
Currently leading a multi-disciplinary team of professionals as part of one of the first DesignOps practices in Europe in Banking and financial sector.
Markets
United Kingdom
Language
German
Good
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
job
Head of DesignOps practice UK
Sopra Banking Software.
04/2017- current Sopra Banking Software
Role Head of DesignOps practice UK
Responsibilities
Tasked with developing and implementing the practice across UK and offshore in India. Reporting to the executive management and direct P&L responsibility.
Co-architect of eXperince as a Service (XaaS) and eXperience Management System (XMS).
Developed the practice strategy on operation, expansion and monetisation.
Initiated and implemented the standardisations, guidelines and processes for more efficient delivery.
Advocate and key supporter of Agile implementation within the business.
Build a highly skilled digital delivery team.
Currently leading the development of ground-breaking new product within Fintech industry for e2e financial and banking service delivery.
Member of senior management team directly responsible for the vendor review, selection and integration.
Role Head of DesignOps practice UK
Responsibilities
Tasked with developing and implementing the practice across UK and offshore in India. Reporting to the executive management and direct P&L responsibility.
Co-architect of eXperince as a Service (XaaS) and eXperience Management System (XMS).
Developed the practice strategy on operation, expansion and monetisation.
Initiated and implemented the standardisations, guidelines and processes for more efficient delivery.
Advocate and key supporter of Agile implementation within the business.
Build a highly skilled digital delivery team.
Currently leading the development of ground-breaking new product within Fintech industry for e2e financial and banking service delivery.
Member of senior management team directly responsible for the vendor review, selection and integration.
Agile, Management, Integration, Service, Banking, Fintech, Offshore, Implementation, Development, Software, Processes, Service Delivery
2014 - 2017
freelance
Digital transformation consultant / Principal Service Design consultant
UEXpresso Digital / Arqino Digital studio.
Responsibilities
Service design CC/CD labs based on Blockchain technology for Fintech sector.
Digital transformation and advisory consulting to a procurement platform start-up.
Transformation consulting for Macmillan Education.
Architecture, design and delivery of a trading platform for one of the worlds highly successful online gaming company (Betfair).
As a senior strategy advisor to Delivery Unit, developed set of guidelines and services for Ministry of Health and Ministry of Labour for government of Saudi Arabia.
Delivering challenge 24 (Digital Transformation) workshops for C and Director Level.
Digital strategy development including Social media strategy, Adoption and retention.
Implementing best practices for start-ups and established retailers in e/m-commerce for better conversion rate.
User research, Usability testing, Heuristic and expert review, Qualitative and quantitative research and analysis.
Service design CC/CD labs based on Blockchain technology for Fintech sector.
Digital transformation and advisory consulting to a procurement platform start-up.
Transformation consulting for Macmillan Education.
Architecture, design and delivery of a trading platform for one of the worlds highly successful online gaming company (Betfair).
As a senior strategy advisor to Delivery Unit, developed set of guidelines and services for Ministry of Health and Ministry of Labour for government of Saudi Arabia.
Delivering challenge 24 (Digital Transformation) workshops for C and Director Level.
Digital strategy development including Social media strategy, Adoption and retention.
Implementing best practices for start-ups and established retailers in e/m-commerce for better conversion rate.
User research, Usability testing, Heuristic and expert review, Qualitative and quantitative research and analysis.
Service, Social, UP, Online, Strategy development, Retention, Health, Development, Testing, Usability & UX, Transformation, Workshops, Fintech, Technology, Social Media, Architecture, Quantitative research, Block Chain, Procurement, Consulting, Service Design, Usability, C, Digital transformation, Research, User research, Digital Strategy, Design
2012 - 2014
job
Head of Digital/Mobile/UX/BPM - Europe
unknown.
Responsibilities
Building the Digital practice from ground up in Off, near and onshore, retraining the in-house and hiring new resources to compliment the digital practice delivery team. Applying the Matrix management methodology to efficiently utilise the resources across practices and teams. Expanding the team form the initial team of three to 40+ in three different continents.
Planning and implementing better team building process, such as regular appraisal and promotion. Implementing new processes for more efficient solution delivery. Expanding the practice in new sectors and locations. Leading the Digital practice on IBM and non-IBM platforms. Full cycle digital transformation delivery, Client retention and Social enterprise strategy. Implementing the Analytics strategy for financial, enterprise and retail clients. Development and implementation of e/m-commerce.
Leading and delivering several digital transformation strategy for external clients such as RBS group, RedBull, Lloyds Register and many more.
Expanding the practice outreach in mobile platform in UK and Nordic region. One major project was to research, design and develop Tesco Mobile Ireland customer self care platform.
In times functioning as Project and delivery manager.
Managing the P&L, long-term strategy, sales and expansion of the Digital practice.
Lead generation, initiation and overseeing the delivery of more than 20 enterprise level projects during the employment terms.
Overseeing the team promotion path and training.
Building the Digital practice from ground up in Off, near and onshore, retraining the in-house and hiring new resources to compliment the digital practice delivery team. Applying the Matrix management methodology to efficiently utilise the resources across practices and teams. Expanding the team form the initial team of three to 40+ in three different continents.
Planning and implementing better team building process, such as regular appraisal and promotion. Implementing new processes for more efficient solution delivery. Expanding the practice in new sectors and locations. Leading the Digital practice on IBM and non-IBM platforms. Full cycle digital transformation delivery, Client retention and Social enterprise strategy. Implementing the Analytics strategy for financial, enterprise and retail clients. Development and implementation of e/m-commerce.
Leading and delivering several digital transformation strategy for external clients such as RBS group, RedBull, Lloyds Register and many more.
Expanding the practice outreach in mobile platform in UK and Nordic region. One major project was to research, design and develop Tesco Mobile Ireland customer self care platform.
In times functioning as Project and delivery manager.
Managing the P&L, long-term strategy, sales and expansion of the Digital practice.
Lead generation, initiation and overseeing the delivery of more than 20 enterprise level projects during the employment terms.
Overseeing the team promotion path and training.
Transformation, Social, Many more, Manager, UP, Processes, Enterprise, Retention, Development, Implementation, Design, Sales, Analytics, Management, Retail, Training, Digital transformation, Research, UX
2012 - 2012
freelance
Senior UX Consultant
The BIO agency.
Responsibilities
Work on the initial stages of Yell rebranding project (hibu) with the in-house head of UX and the delivery team. Developed the IA section and rework of the main sections to aligned with UCD model for the final approval of client (Yell team)
Work on the initial stages of Yell rebranding project (hibu) with the in-house head of UX and the delivery team. Developed the IA section and rework of the main sections to aligned with UCD model for the final approval of client (Yell team)
UX
2011 - 2012
freelance
Lead UX Consultant
SportingBet PLC.
Responsibilities
Lead the development of the SB trading software, based on WPF framework. Interacting directly with the product owner and traders to capture their requirements. Subsequently led a team of BA's, designers, software architect and developers, to produce a hardware / software based solution. Advocating the UX and mentoring the in-house tem. Mainly interacting with the CIO and Head of trading. Planne and implementing user research and usability testing methodologies.
Lead the development of the SB trading software, based on WPF framework. Interacting directly with the product owner and traders to capture their requirements. Subsequently led a team of BA's, designers, software architect and developers, to produce a hardware / software based solution. Advocating the UX and mentoring the in-house tem. Mainly interacting with the CIO and Head of trading. Planne and implementing user research and usability testing methodologies.
User research, UX, Research, Usability, Product owner, Mentoring, Wpf, Usability & UX, Hardware, Testing, Development, Software, CIO, Framework, LED
2011 - 2011
freelance
Principal/Lead UX Consultant
BskyB.
Responsibilities
Planned, designed and implemented all stages of first in region Arabic news broadcasting channel. Lead all stages of work, including all the research and stakeholders workshops. Liaison between stakeholders, product owners and the team. Lead the user testing and usability review with in-house and external agency. Lead the design of the innovative CMS for news broadcasting.
Planned, designed and implemented all stages of first in region Arabic news broadcasting channel. Lead all stages of work, including all the research and stakeholders workshops. Liaison between stakeholders, product owners and the team. Lead the user testing and usability review with in-house and external agency. Lead the design of the innovative CMS for news broadcasting.
Design, UX, CMS, Research, User testing, Usability, Workshops, Usability & UX, Testing
2010 - 2011
freelance
Principal UX Consultant / Interaction designer
Kuwait Oil Company.
Responsibilities
Working directly with the Head of UX and MD to lead a team of UX designer, visual designer and developers. Development of digital strategy, main principals (Navigation principal, interaction principal, collaboration principal and content matrix) for various technologies across the project. Working directly with the subject matter experts in oil production to architect the right UI and workflows for multi channel and the data visualisation centre. Win collaboration with the stakeholders defined the operator role based on the personas developed in inception phase. Utilising the latest technology such as large touch surface, multiplatform mobile devices and 3D projection to deliver the first in oil industry live data visualisation.
Working directly with the Head of UX and MD to lead a team of UX designer, visual designer and developers. Development of digital strategy, main principals (Navigation principal, interaction principal, collaboration principal and content matrix) for various technologies across the project. Working directly with the subject matter experts in oil production to architect the right UI and workflows for multi channel and the data visualisation centre. Win collaboration with the stakeholders defined the operator role based on the personas developed in inception phase. Utilising the latest technology such as large touch surface, multiplatform mobile devices and 3D projection to deliver the first in oil industry live data visualisation.
Digital Strategy, UX, UI, Content, 3D, Technology, Development, Production
2010 - 2010
freelance
Snr. UX Consultant
Intelligent Environnement PLC.
Responsibilities
Expert review of the existing mobile banking platform. Re-architected their banking platform (NetFinance) on Mobile WebApp and native app for all existing mobile and tablets.
Lead Architect on the MasterCard rewards app bas on initial responsive model. Review and redesign of the Orange/Barclays credit card mobile app.
Expert review of the existing mobile banking platform. Re-architected their banking platform (NetFinance) on Mobile WebApp and native app for all existing mobile and tablets.
Lead Architect on the MasterCard rewards app bas on initial responsive model. Review and redesign of the Orange/Barclays credit card mobile app.
UX, Banking, App, Redesign, Responsive, Native
2010 - 2010
freelance
Snr. UX Consultant (English, Arabic)
LBi.
Responsibilities
As interim Director of UX in MENA to developed the digital strategy for Yas Island & Aldar group digital transformation project. Implemented UX practice processes and procedures for successful digital delivery. Lead the creative team to implement digital solution for the Qatar Museum of Arabic Art. Delivered an online and offline solution for Abu Dhabi Board of Tourism, In collaboration with three of the major PR companies (IDEO, Wolff Olins and Leo Burnett), working directly with the head of creative design and the Technical director, to develop a new digital rebranding of several local businesses.
As interim Director of UX in MENA to developed the digital strategy for Yas Island & Aldar group digital transformation project. Implemented UX practice processes and procedures for successful digital delivery. Lead the creative team to implement digital solution for the Qatar Museum of Arabic Art. Delivered an online and offline solution for Abu Dhabi Board of Tourism, In collaboration with three of the major PR companies (IDEO, Wolff Olins and Leo Burnett), working directly with the head of creative design and the Technical director, to develop a new digital rebranding of several local businesses.
Design, Digital Strategy, UX, Digital transformation, Pr, Transformation, Interim, Online, Processes
2010 - 2010
freelance
Snr. UXA / IA Consultant
unknown.
Responsibilities
Developed complete IA deliverables for an eCRM and ePR project for Vodafone group.
Conducted UX requirements analysis, conceptual modelling, and behavioural modelling.
Developed complete IA deliverables for an eCRM and ePR project for Vodafone group.
Conducted UX requirements analysis, conceptual modelling, and behavioural modelling.
UX
2009 - 2010
job
Snr. UX Architect (German/English/Chinese)
Smart Change GmbH.
Responsibilities
Developing a User Centred Design multi-channel portal delivering live and archived information regarding worldwide pandemic.
Produced a SEO/SEM guideline for improvement of company's new web-presence.
Created detailed mock-ups, site maps, wireframes, Flow diagram, prototypes, IA models and technical documentation for their digital presence.
Developed a multilingual web based Audio-Video application delivering short courses.
Developing a User Centred Design multi-channel portal delivering live and archived information regarding worldwide pandemic.
Produced a SEO/SEM guideline for improvement of company's new web-presence.
Created detailed mock-ups, site maps, wireframes, Flow diagram, prototypes, IA models and technical documentation for their digital presence.
Developed a multilingual web based Audio-Video application delivering short courses.
Design, Seo, Video, UX, SEM, Wireframes, Audio, Technical documentation, Web, Portal, SEM
2010 - 2010
freelance
Snr. UX Architect Consultant
StereoCreative.
Responsibilities
Requirements gathering and analysis, personas development, multiple user journeys, wireframes, technical requirements and presentation for the stakeholders.
Requirements gathering and analysis, personas development, multiple user journeys, wireframes, technical requirements and presentation for the stakeholders.
UX, Wireframes, Development
2010 - 2010
job
Snr. UX Architect / Lead Information Architect
News International.
Responsibilities
Lead UX architect responsible for the first publishing app on iPad platform. Complete Information Architecture, User and demographic research, Persona development, User journey development, conceptualisation and wireframing the solution, Usability testing, team and stakeholders management.
Lead UX architect responsible for the first publishing app on iPad platform. Complete Information Architecture, User and demographic research, Persona development, User journey development, conceptualisation and wireframing the solution, Usability testing, team and stakeholders management.
UX, Research, Wireframing, Usability, Management, User journey, Architecture, Usability & UX, Testing, Development, App, Information Architecture
My education
1995
-
1997
Teesside University
Bachelors, (Hones) Computer & Electronic Engineering
Bachelors, (Hones) Computer & Electronic Engineering
1993
-
1995
Teesside University
Hndhncorequivalent, Computer Engineering
Hndhncorequivalent, Computer Engineering
1988
-
1990
Hammersmith College
BTEC, Computer science and Electronic
BTEC, Computer science and Electronic
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