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jobs
George Papatzanis
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
German
Fluently
English
Fluently
Spanish
Fluently
French
Fluently
Italian
Fluently
Ready for
My experience
2014 - ?
job
Head of User Research, Standards & Assurance
HM Revenue & Customs.
• Lead a team of over 85 user researchers managing the work of over 40 development teams.
• Lead a team of over 10 specialists in the area of Standards & Assurance, responsible for: (a) the assurance of all HMRC digital services against the government digital standard, (b) creating a digital culture across the department, and (c) the assisted digital programme for users with low-digital skills.
• Lead accessibility initiatives for HMRC, including accessibility testing and assurance, raising awareness and representation in cross governmental forums.
• Develop the user research capability within HMRC, including hiring and growing a cross-site research team.
• Develop a user research strategy, including the development of a network of user research labs, training syllabus, user recruitment capability, etc.
• Lead and conduct user research and testing activities in an agile environment, including lab-based usability testing, contextual interviews, remote testing, unmoderated testing, surveys and A/B testing.
• Prepare and present insights generated through research, to various stakeholders including designers, developers and senior management.
• Cross government GDS assessor
• Help establish a user-centred culture for the development of services within HMRC.
• Lead a team of over 10 specialists in the area of Standards & Assurance, responsible for: (a) the assurance of all HMRC digital services against the government digital standard, (b) creating a digital culture across the department, and (c) the assisted digital programme for users with low-digital skills.
• Lead accessibility initiatives for HMRC, including accessibility testing and assurance, raising awareness and representation in cross governmental forums.
• Develop the user research capability within HMRC, including hiring and growing a cross-site research team.
• Develop a user research strategy, including the development of a network of user research labs, training syllabus, user recruitment capability, etc.
• Lead and conduct user research and testing activities in an agile environment, including lab-based usability testing, contextual interviews, remote testing, unmoderated testing, surveys and A/B testing.
• Prepare and present insights generated through research, to various stakeholders including designers, developers and senior management.
• Cross government GDS assessor
• Help establish a user-centred culture for the development of services within HMRC.
User research, Research, Training, Agile, C, Usability, Management, Network, Recruitment, Surveys, Usability & UX, Testing, Development
2014 - 2014
freelance
User Experience Research Manager (Freelance)
Visa Europe.
London, UK - http://www.visaeurope.com/
• Develop user research roadmap and lead user research and testing activities in an agile environment.
• Coordinate and carry out global user research projects to inform design, stakeholder and user acceptance.
• Prepare and present insights generated through research, to various stakeholders including designers, developers and senior management.
• Liaise with different stakeholders within VISA to champion user perspective in the design and development of our products and services.
• Manage relationships with user research agencies; commission, budget & plan of research work through external research partners.
• Develop user research roadmap and lead user research and testing activities in an agile environment.
• Coordinate and carry out global user research projects to inform design, stakeholder and user acceptance.
• Prepare and present insights generated through research, to various stakeholders including designers, developers and senior management.
• Liaise with different stakeholders within VISA to champion user perspective in the design and development of our products and services.
• Manage relationships with user research agencies; commission, budget & plan of research work through external research partners.
Design, User Experience, User research, Research, Agile, Budget, Management, Testing, Development, Http, Manager
2013 - 2013
freelance
User Research Manager (Freelance)
SapientNitro.
London, UK - http://www.sapient.com/
• Coordinate and carry out user research projects, mainly focusing on finance clients including RBS, Fidelity, etc
• Coordinate and carry out user research projects, mainly focusing on finance clients including RBS, Fidelity, etc
User research, Research, Finance, Http, Manager
2012 - 2013
job
Senior User Experience Researcher
Digital team, The British Council.
London, UK - www.britishcouncil.org
• Develop user research roadmap and lead user research and testing activities to ensure best in class user experience for the web project run by the Digital team.
• Coordinate and carry out global user research projects (emerging & developed markets) to inform design, stakeholder and user acceptance in an agile environment.
• Prepare and present insights generated through research, to designers, developers and senior management.
• Manage relationships with user research agencies; commission, budget & plan of research work through external research partners and internally.
• Develop user research roadmap and lead user research and testing activities to ensure best in class user experience for the web project run by the Digital team.
• Coordinate and carry out global user research projects (emerging & developed markets) to inform design, stakeholder and user acceptance in an agile environment.
• Prepare and present insights generated through research, to designers, developers and senior management.
• Manage relationships with user research agencies; commission, budget & plan of research work through external research partners and internally.
Design, User Experience, User research, Research, Agile, Budget, Management, Researcher, Testing, Web
2012 - 2012
job
Senior User Research Lead
Bowery.
UK
• Coordinate and carry out user research projects, including ethnography, personas, diary studies, user testing, participatory workshops, online panels and focus groups.
• Manage relationships, as well as commission, budget & plan of research work through research partners.
• Coordinate and carry out user research projects, including ethnography, personas, diary studies, user testing, participatory workshops, online panels and focus groups.
• Manage relationships, as well as commission, budget & plan of research work through research partners.
User research, Research, User testing, Budget, Workshops, Testing, Online
2008 - 2011
job
User Experience Research Manager
Vodafone Group.
User Experience, Vodafone Group, London, UK - www.vodafone.com
• Manage and develop a team of UE Research Leads & UE Researchers.
• Coordinate and carry out national, international & Vodafone internal user research projects, including ethnography, personas, diary studies, user testing, participatory workshops, online panels and focus groups.
• Develop user research roadmap and budget in collaboration with the various stakeholders in the organisation, including UE management and non-UE business units.
• Prepare and present insights generated through research throughout the organisation.
• Manage, commission, budget & plan of research work through external research partners and internally.
• Liaise with different stakeholders within Vodafone to champion user perspective in the design and development of our products and services.
• Manage and develop a team of UE Research Leads & UE Researchers.
• Coordinate and carry out national, international & Vodafone internal user research projects, including ethnography, personas, diary studies, user testing, participatory workshops, online panels and focus groups.
• Develop user research roadmap and budget in collaboration with the various stakeholders in the organisation, including UE management and non-UE business units.
• Prepare and present insights generated through research throughout the organisation.
• Manage, commission, budget & plan of research work through external research partners and internally.
• Liaise with different stakeholders within Vodafone to champion user perspective in the design and development of our products and services.
Design, User Experience, User research, Research, User testing, Budget, Management, Workshops, Testing, Development, Organization, International, Online, Manager
2005 - 2006
job
Course Coordinator
Queen Mary, University of London.
Computer Science, Queen Mary, University of London - www.dcs.qmul.ac.uk
Coordination of the Professional Skills Programme (PSP) for first year students
Created and edited materials for tutorials and set coursework; organised a programming competition for undergraduate students; managed a group (ca. 14) of teaching assistants delivering lecture material to undergraduate students.
Coordination of the Professional Skills Programme (PSP) for first year students
Created and edited materials for tutorials and set coursework; organised a programming competition for undergraduate students; managed a group (ca. 14) of teaching assistants delivering lecture material to undergraduate students.
Teaching, Coordinator, Science
2000 - 2004
job
Research Manager
Institute of Computer Science.
FORTH, Greece - www.ics.forth.gr
• Involved in the running of various EU-funded cross-European research and development projects; co-authored proposals to the European Commission and a variety of organisations such as the Greek government for competitive tenders.
• Managed projects from conception through development planning, budgeting, and scheduling.
• Team leader in the day-to-day running of projects at both technical and managerial level responsible for a team of 15 reporting directly into the Director of the Institute.
• Involved at a technical level in various projects including accessible web portals and browsers, a digital library, corporate websites and conference management systems.
• Presented software solutions to end-users and stakeholders and carried out usability evaluation sessions in order to improve the products and increase both their acceptance and usability.
• Represented the organisation both at technical and managerial level at meetings with partner organisations and the European Commission, negotiating the scope and level of work.
• Involved in the running of various EU-funded cross-European research and development projects; co-authored proposals to the European Commission and a variety of organisations such as the Greek government for competitive tenders.
• Managed projects from conception through development planning, budgeting, and scheduling.
• Team leader in the day-to-day running of projects at both technical and managerial level responsible for a team of 15 reporting directly into the Director of the Institute.
• Involved at a technical level in various projects including accessible web portals and browsers, a digital library, corporate websites and conference management systems.
• Presented software solutions to end-users and stakeholders and carried out usability evaluation sessions in order to improve the products and increase both their acceptance and usability.
• Represented the organisation both at technical and managerial level at meetings with partner organisations and the European Commission, negotiating the scope and level of work.
Websites, Research, Usability, Management, Usability & UX, Development, Software, Organization, Web, Manager
2000 - 2004
job
Guest Lecturer
Department of Computer Science, University of Crete.
Greece - www.csd.uoc.gr
Prepared lecture material at undergraduate and postgraduate level in the area of Human-Computer Interaction; delivered series of lectures to groups of over 60 students; set and marked individual and group coursework, and final exam papers.
Prepared lecture material at undergraduate and postgraduate level in the area of Human-Computer Interaction; delivered series of lectures to groups of over 60 students; set and marked individual and group coursework, and final exam papers.
My education
University of London
Doctorate, Funded by Engineering and Physical Sciences Research Council
Doctorate, Funded by Engineering and Physical Sciences Research Council
University of London
N/a, Design
N/a, Design
London South Bank University University of London
BSc, Computing Studies and Human Factors (Minor in Bank)
BSc, Computing Studies and Human Factors (Minor in Bank)
UCL
N/a, N/a
N/a, N/a
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