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IT Consultancy
Taj Chana
,
Slough, United Kingdom
Experience
Other titles
Skills
I'm offering
Results-oriented IT professional with 20+ years of a broad range of experience in IT Support Services in diverse work environments (UK, Europe, and Asia). Led multiple large-scale IT projects ($1M+ value) from ideation to execution thanks to strong IT expertise, vendor management & customer support focus with both small & large clients across multiple time zones
Key expertise: IT support, server solutions deployment, Windows 10 Rollout. Currently undergoing AWS Solution Architect certification.
Key expertise: IT support, server solutions deployment, Windows 10 Rollout. Currently undergoing AWS Solution Architect certification.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Larger project
Available
My experience
2017 - 2019
job
chief diplomatic mission
BRITISH HIGH COMMISSION.
• Led the 2nd line support on the Official system
• Ensured the maximum up to 100% availability of the Official system by closely monitoring the system performance and resolving 100% of IT problems real-time in close cooperation with all IT stakeholders (i.e. STSO and IT Security Advisers)
• Contributed extensively & drove the Tech Overhaul deployment/IT transformation program for Windows 10 and Office 365 deployment across the India region to increase customer interaction & employee productivity
• Drove the security program of the Official system and decreased the number of potential breaches 15% by ensuring that any potential security incidents are reported and investigated on time
• Provided IT support on the DFID.gov.uk system & led ITSO mentorship for colleagues & peers for the Asia-Pacific region
• Ensured the maximum up to 100% availability of the Official system by closely monitoring the system performance and resolving 100% of IT problems real-time in close cooperation with all IT stakeholders (i.e. STSO and IT Security Advisers)
• Contributed extensively & drove the Tech Overhaul deployment/IT transformation program for Windows 10 and Office 365 deployment across the India region to increase customer interaction & employee productivity
• Drove the security program of the Official system and decreased the number of potential breaches 15% by ensuring that any potential security incidents are reported and investigated on time
• Provided IT support on the DFID.gov.uk system & led ITSO mentorship for colleagues & peers for the Asia-Pacific region
It support, Office 365, Deployment, Windows, Security, It, Support, Transformation, Monitoring, Office, Mentorship, UP, LED, Asia
2014 - 2017
temp
IT Support Office/ Contract Role
FCO.
Chennai, India
• Provided a focal point at Post for users on all IT related queries; Jan 2014 - July 2017
• Proactively supported the Firecrest desktop and infrastructure for all Officials at post & regional sites across South India
• Reviewed, installed and maintained official and standalone hardware equipment (e.g. desktops, laptops, printers, servers, etc)
• Led remote support of the IT desktop/laptop and infrastructure at posts in Bangalore and Hyderabad
• Managed and supported the ECHO Telephony system, Access Control & Unclassified IT Systems
• Rolled out & led mobile migration from Blackberry Service to Samsung Device with 100% completion rate saving
• Provided a focal point at Post for users on all IT related queries; Jan 2014 - July 2017
• Proactively supported the Firecrest desktop and infrastructure for all Officials at post & regional sites across South India
• Reviewed, installed and maintained official and standalone hardware equipment (e.g. desktops, laptops, printers, servers, etc)
• Led remote support of the IT desktop/laptop and infrastructure at posts in Bangalore and Hyderabad
• Managed and supported the ECHO Telephony system, Access Control & Unclassified IT Systems
• Rolled out & led mobile migration from Blackberry Service to Samsung Device with 100% completion rate saving
It support, Service, It, Support, Hardware, Infrastructure, Office, LED
2010 - 2013
job
IT Field Engineer
UNISYS UK LTD, global IT company.
• Responded to technical service requests at various MET Police Sites across London
• Installed Hardware PC/Servers /Printers peripherals
• Led Windows XP, Windows 7 deployment, rolled out PC & Server upgrades projects
• Customized bespoke applications builds for various Met Police Sites
• Worked under pressure while dealing with High Severity calls across MET Police Sites
• Installed Hardware PC/Servers /Printers peripherals
• Led Windows XP, Windows 7 deployment, rolled out PC & Server upgrades projects
• Customized bespoke applications builds for various Met Police Sites
• Worked under pressure while dealing with High Severity calls across MET Police Sites
Deployment, Windows, Service, It, Hardware, Server, PC, XP, LED
2008 - 2010
job
Data Center Engineer
SAVVIS UK LTD, multinational IT services company.
• Deployed the $1M Server solution for Royal Bank of Scotland by setting up customers' Equipment & installing Network Devices
• Involved in installing and maintaining customers' SAN Storage environment, working with various hardware vendors Brocade Switches, 3PAR. HP SAN & EMC
• Racking & Stacking - Patching connectivity i.e. CAT 5, Cat 6, LC, SC Fibre)
• Involved in installing and maintaining customers' SAN Storage environment, working with various hardware vendors Brocade Switches, 3PAR. HP SAN & EMC
• Racking & Stacking - Patching connectivity i.e. CAT 5, Cat 6, LC, SC Fibre)
Network, Hardware, Storage, Server, SAN, EMC, UP
2001 - 2008
job
Intel Server / Client Service Engineer
COCA-COLA ENTERPRISES LTD, multinational FMCG company.
• Drove corporate data center Migration from the UK to Belgium Data Centre involving 50+ Servers, full involvement of o/s - Windows 2000, W2003, VMWare and physical moves by liaising with various application owners to move critical data across
• Supported over 400 + servers including applications & File/Print servers ranging from Windows NT, 2000, W2K3, VMware servers
• Troubleshooting & configured NAS, SAN Environments across 20+ locations in the UK & Europe
• HP Hardware Installs - DL, ML G2, G3, G4, G5 Series), Smart Array / Tapes Drives SDLT, DLT Configuration
• Led & ran backup program for application owners - IIS 5 & 6, MSQL2000 Administration
• Led the site survey program across Europe, liaising with multiple teams in Europe, such as Infrastructure, Network & Facilities Teams
• Supported over 800 users (based at Coca Cola Ltd HQ) by possessing a vast knowledge of PC installation & configuration
• Administered telephone software systems & co-led Corporate technical migrations
Personal
•
• Supported over 400 + servers including applications & File/Print servers ranging from Windows NT, 2000, W2K3, VMware servers
• Troubleshooting & configured NAS, SAN Environments across 20+ locations in the UK & Europe
• HP Hardware Installs - DL, ML G2, G3, G4, G5 Series), Smart Array / Tapes Drives SDLT, DLT Configuration
• Led & ran backup program for application owners - IIS 5 & 6, MSQL2000 Administration
• Led the site survey program across Europe, liaising with multiple teams in Europe, such as Infrastructure, Network & Facilities Teams
• Supported over 800 users (based at Coca Cola Ltd HQ) by possessing a vast knowledge of PC installation & configuration
• Administered telephone software systems & co-led Corporate technical migrations
Personal
•
Administration, VMware, Print, Windows, Network, Service, IIS, Hardware, Backup, Infrastructure, Software, Server, NAS, PC, SAN, LED
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