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Operations Manager with wide experience across Healthcare and Retail
Steve Patrick
,
Hayes, United Kingdom
Experience
Other titles
Skills
I'm offering
Operations Manager with 25 years’ experience in Retail within several major companies. Extensive Business Development experience from site selection, recruitment, merchandising to on-going store trading of new stores and re-sites / rebrands. Worked closely with Joint Venture Partners, Pharmacist Managers, Optical Professionals, and Main Board Directors. Effectively managed multi-site regions. Strong decision maker and team builder. Exceptional Sales and Customer Service Skills. 3 Regional Manager of the Year Awards and numerous nominations
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Hospital Director
Aspen Healthcare.
Private Healthcare Provider
Management of Highgate Private Hospital, part of Aspen Healthcare which is owned by the NMC Group. The hospital has an annual turnover of £15m and specialises in elective and cosmetic surgery with 4 Operating Theatres, 1 (JAG Accredited) Endoscopy Theatre and 42 Beds.
This role was created to focus on the recovery and redevelopment of the hospital and to realise the full potential of the facility and to capitalise on the self-pay and private insurance markets. This has been achieved by a radical reduction in costs through restructure and outsourcing along with new revenue streams for the future.
• Restructure of Management & Heads of Department Team saving £350k per year
• Implementation of Theatre Utilisation System reducing Theatre Labour costs by 10%
• AfPP and JAG accreditation of Theatres
• Launch of Cosmesurge Non-Surgical Cosmetics facility
• Improvements in Staff Satisfaction and Mandatory Training Compliance to annual average of 95%
Management of Highgate Private Hospital, part of Aspen Healthcare which is owned by the NMC Group. The hospital has an annual turnover of £15m and specialises in elective and cosmetic surgery with 4 Operating Theatres, 1 (JAG Accredited) Endoscopy Theatre and 42 Beds.
This role was created to focus on the recovery and redevelopment of the hospital and to realise the full potential of the facility and to capitalise on the self-pay and private insurance markets. This has been achieved by a radical reduction in costs through restructure and outsourcing along with new revenue streams for the future.
• Restructure of Management & Heads of Department Team saving £350k per year
• Implementation of Theatre Utilisation System reducing Theatre Labour costs by 10%
• AfPP and JAG accreditation of Theatres
• Launch of Cosmesurge Non-Surgical Cosmetics facility
• Improvements in Staff Satisfaction and Mandatory Training Compliance to annual average of 95%
Training, Management, Compliance, Outsourcing, Implementation, Insurance
2015 - 2018
job
Executive Director
BMI Healthcare.
Private Healthcare Provider
Management of 42 Bed BMI Bishops Wood with turnover of circa £25m. The hospital specialises in Elective Orthopaedic and Cancer / End of Life treatments. Registered Manager and Accountable Officer responsibilities for Clinical Governance all main point of contact for NHS Trust / CCG Commissioners.
Key responsibilities for all aspects of Business Development and Performance of Hospital.
• Launch of off site 'Bushey Consulting Rooms' at local GP Surgery
• Reduction of Oncology Costs and introduction of banded dosages improving Oncology Margins by 15%
• Business case and implementation of Static MRI Project (£1.2m Budget)
• Re-design of staffing roles and improved skills mix
Responsibility for 2 BMI Sites (Syon Clinic Brentford and Coombe Wing - Private Patient Unit within Kingston Hospital) Approximate turnover of £15m with a mixture of inpatient and outpatient services including a full diagnostic and imaging service. Management of Financial, Clinical Governance and all aspects of Business end-to-end process. Registered CQC Manager for both sites.
Management of 42 Bed BMI Bishops Wood with turnover of circa £25m. The hospital specialises in Elective Orthopaedic and Cancer / End of Life treatments. Registered Manager and Accountable Officer responsibilities for Clinical Governance all main point of contact for NHS Trust / CCG Commissioners.
Key responsibilities for all aspects of Business Development and Performance of Hospital.
• Launch of off site 'Bushey Consulting Rooms' at local GP Surgery
• Reduction of Oncology Costs and introduction of banded dosages improving Oncology Margins by 15%
• Business case and implementation of Static MRI Project (£1.2m Budget)
• Re-design of staffing roles and improved skills mix
Responsibility for 2 BMI Sites (Syon Clinic Brentford and Coombe Wing - Private Patient Unit within Kingston Hospital) Approximate turnover of £15m with a mixture of inpatient and outpatient services including a full diagnostic and imaging service. Management of Financial, Clinical Governance and all aspects of Business end-to-end process. Registered CQC Manager for both sites.
Design, Business development, Budget, Consulting, Management, Service, Business Case, Implementation, Development, Manager
2013 - 2015
job
Practice Manager
Canbury Medical Centre.
NHS GP Surgery
Responsibility the day to day running of 2 GMS Practices in the Kingston area with approximately 13,500 patients and 6 GP Partners. Management of all financial aspects of the practices and for staffing, CQC compliance, NHS liaison and claims.
• Implemented new employment contracts, policies and procedures
• Integration of newly acquired sister practice
• Local Service Management of Minor Surgery Provision
• Creation of practice policies to comply with CQC
• Management of relocation of sister practice to new Health Centre
Responsibility the day to day running of 2 GMS Practices in the Kingston area with approximately 13,500 patients and 6 GP Partners. Management of all financial aspects of the practices and for staffing, CQC compliance, NHS liaison and claims.
• Implemented new employment contracts, policies and procedures
• Integration of newly acquired sister practice
• Local Service Management of Minor Surgery Provision
• Creation of practice policies to comply with CQC
• Management of relocation of sister practice to new Health Centre
Contracts, Management, Integration, Service Management, Compliance, Service, Health, Contracts, Manager
2011 - 2013
job
Regional Heal of Business Development
James Hull Dental Associates.
Dental Providers
Responsible for the delivery of revenue and profit across 24 private and specialist dental surgeries with total revenue of £20m. Deputised for COO at Weekly and Monthly Operations Board Meetings. Management of Marketing and representing Regional Team to develop new campaigns and initiatives. Key focus of my role was driving referrals from dentists to specialist orthodontists.
• Implemented CQC & HTM (01-05) Standards
• Developed new company KPI reporting procedure
• Created and Managed Marketing Campaign to Lapsed Patients
• Achieved incremental income directly linked to Lapsed Patient engagement
• Successful Managed relocation / refit of 7 dental practices
• Recruited 12 new Dental Surgeons
Responsible for the delivery of revenue and profit across 24 private and specialist dental surgeries with total revenue of £20m. Deputised for COO at Weekly and Monthly Operations Board Meetings. Management of Marketing and representing Regional Team to develop new campaigns and initiatives. Key focus of my role was driving referrals from dentists to specialist orthodontists.
• Implemented CQC & HTM (01-05) Standards
• Developed new company KPI reporting procedure
• Created and Managed Marketing Campaign to Lapsed Patients
• Achieved incremental income directly linked to Lapsed Patient engagement
• Successful Managed relocation / refit of 7 dental practices
• Recruited 12 new Dental Surgeons
Marketing, Business development, Management, Development, KPI, Campaign
2008 - 2011
job
Project Implementation Lead
Lloyds Pharmacy.
Leading Pharmacy Chain
Project Lead on development of a new Retail Strategy to reduce the adverse impact of government action on the pharmacy business. Managing a number of high profile projects within the Business Transformation Department to develop new income streams through development of existing estate.
This role was Head Office based and involves Project Scoping, Risk and Benefit Tracking, Creation of Business Case, Stakeholder Management and Critical Path Tracking. Also included in the role is the management of the companies Experian information.
Area Manager
Management of 39 Lloyds Pharmacy stores throughout Buckinghamshire and East Berkshire. Total stores turnover of £40m. Full responsibility for P&L and KPI performance as well as control of £5m labour budget and day to day management of approximately 50 Pharmacists and 350 store based staff.
Management of PCT and external stakeholders and supply of medicines into institutions and care homes and development of new opportunities. Development of 4 Prison / Detention Centre Contracts
Project Lead on development of a new Retail Strategy to reduce the adverse impact of government action on the pharmacy business. Managing a number of high profile projects within the Business Transformation Department to develop new income streams through development of existing estate.
This role was Head Office based and involves Project Scoping, Risk and Benefit Tracking, Creation of Business Case, Stakeholder Management and Critical Path Tracking. Also included in the role is the management of the companies Experian information.
Area Manager
Management of 39 Lloyds Pharmacy stores throughout Buckinghamshire and East Berkshire. Total stores turnover of £40m. Full responsibility for P&L and KPI performance as well as control of £5m labour budget and day to day management of approximately 50 Pharmacists and 350 store based staff.
Management of PCT and external stakeholders and supply of medicines into institutions and care homes and development of new opportunities. Development of 4 Prison / Detention Centre Contracts
Retail, Budget, Stakeholder Management, Business transformation, Contracts, Management, Business Case, Transformation, Implementation, Development, KPI, Office, Contracts, Manager
2004 - 2008
job
Business Development / Senior Regional Manager
Luxottica Retail UK.
Major Optical Retailer
Delivering organic development of existing David Clulow Opticians estate through identification and acquisition of new properties. Ongoing management of 16 premium optical boutiques throughout the UK with a turnover of over
£10 million. Full responsibility for all aspects of each store including staffing, KPI performance, product, marketing, profitability and cash flow.
• Opening of 12 new successful stores across business and sale / transfer of 4 Company owned stores
Delivering organic development of existing David Clulow Opticians estate through identification and acquisition of new properties. Ongoing management of 16 premium optical boutiques throughout the UK with a turnover of over
£10 million. Full responsibility for all aspects of each store including staffing, KPI performance, product, marketing, profitability and cash flow.
• Opening of 12 new successful stores across business and sale / transfer of 4 Company owned stores
Marketing, Business development, Management, Development, KPI, Manager
1998 - 2004
job
Regional Manager - London & Home Counties
Vision Express.
Major Optical Retailer
Management of 13 joint venture and franchise stores throughout London and Home Counties with a turnover of
£15m. Full responsibility for the stores operational standard, sales, profitability and cash flow
Development of new JV business through identification of new locations and partners. Preparation of partners for Main Board approval. Maintenance of partner database and relationships
• Region of the Year 2003
• Regional Manager of the Year 2002
Store Manager (Various Locations)
• Awarded Store Manager of the Year 2000
Management of 13 joint venture and franchise stores throughout London and Home Counties with a turnover of
£15m. Full responsibility for the stores operational standard, sales, profitability and cash flow
Development of new JV business through identification of new locations and partners. Preparation of partners for Main Board approval. Maintenance of partner database and relationships
• Region of the Year 2003
• Regional Manager of the Year 2002
Store Manager (Various Locations)
• Awarded Store Manager of the Year 2000
Database, Management, Sales, Development, Manager
1997 - 1998
job
Assistant General Manager
Owen Owen.
Department Store
Manager
1995 - 1997
job
Department Manager
Harrods Knightsbridge.
Department Store
Manager
My education
1979
-
1985
Mellow Lane Comprehensive
O Level an GCE, NA
O Level an GCE, NA
n/a
HighSchoolOrEquivalent, English Language, Literature, Maths, History (Minor in Art)
HighSchoolOrEquivalent, English Language, Literature, Maths, History (Minor in Art)
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