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Junior
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jobs
Consultancy,Procurement,Housing Management, Report Writing
Ahad Mughal
,
london, United Kingdom
Experience
Other titles
Skills
I'm offering
A dedicated Project & Procurement Manager with experience of successfully coordinating the activities of various departments concerned with the housing services varies from, housing refurbishment, sustaining tenancy management, void and lettings management, rent arrears management, decanting procedures, customer services and complaint handling. I find myself enjoying working with people of all levels and I having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.
Now I am looking for a new and challenging managerial or consultancy position, one which will make best use of my existing skills and experience and also excel and grow my personal and professional developments.
Now I am looking for a new and challenging managerial or consultancy position, one which will make best use of my existing skills and experience and also excel and grow my personal and professional developments.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2020
job
8 WEEKS INTERIM ROLE
VENN GROUP.
➢ Responsible for the management, coordination and control of allocated resources to ensure the delivery of excellent housing services ensuring that all aspects such as neighborhood quality, ASB, nuisance, rent recovery and resident involvement services are delivered to the highest standards in line with customer needs and expectations
➢ Effectively contributed in the development of the Directorate service plan, ensuring ownership of responsibilities and targets to operational teams.
➢ Assisted in developing and achieving performance targets and improvement plans for the area with a focus on continuous improvement and value for money, ensuring that that a performance culture is developed and sustained within the team.
➢ Assisted in carrying out quality assurance checks regularly both office-based and on site.
➢ Assisted in reviewing and monitoring other services delivered on estates ensuring they are effective; they meet the requirements of relevant Service Level Agreements and take action to address service failures promptly and escalate where necessary.
➢ Assisted in providing information and signpost where necessary to ensure that access to support services is enabled and to promote tenancy sustainability and support vulnerable households
➢ Actively promoted resident involvement and community development by arranging and attending meetings and events with community and residents groups where necessary, utilising team resources to do so.
➢ Assisted all customer feedbacks are actively sought by a variety of methods and that feedback received is acted upon and responded to.
➢ Effectively contributed in the development of the Directorate service plan, ensuring ownership of responsibilities and targets to operational teams.
➢ Assisted in developing and achieving performance targets and improvement plans for the area with a focus on continuous improvement and value for money, ensuring that that a performance culture is developed and sustained within the team.
➢ Assisted in carrying out quality assurance checks regularly both office-based and on site.
➢ Assisted in reviewing and monitoring other services delivered on estates ensuring they are effective; they meet the requirements of relevant Service Level Agreements and take action to address service failures promptly and escalate where necessary.
➢ Assisted in providing information and signpost where necessary to ensure that access to support services is enabled and to promote tenancy sustainability and support vulnerable households
➢ Actively promoted resident involvement and community development by arranging and attending meetings and events with community and residents groups where necessary, utilising team resources to do so.
➢ Assisted all customer feedbacks are actively sought by a variety of methods and that feedback received is acted upon and responded to.
Continuous improvement, Sustainability, Management, Service, Quality Assurance, Support, Monitoring, Community, Development, Office, Interim
2018 - 2020
job
PROJECT & PROCUREMENT MANAGER
HOUSING REFURBISHMENT.
➢ Manage the day to day responsibilities of the Works programme
➢ Lead, motivate and manage a team to ensure the programme is running effectively on a day to day basis
➢ Manage the supply chain
➢ Help maintain Health & Safety compliance
➢ Work closely with and manage the expectations of key clients and stakeholders
➢ Carry out performance management tasks
➢ Help provide excellent customer care to residents
➢ Develop commercial procurement strategies
➢ Manage contracts
➢ Settle disputes
➢ Dispose of assets
➢ Work with other team for cross-departmental work
➢ Develop and maintain relationships with stakeholders
➢ Re-compete for services
➢ Lead, motivate and manage a team to ensure the programme is running effectively on a day to day basis
➢ Manage the supply chain
➢ Help maintain Health & Safety compliance
➢ Work closely with and manage the expectations of key clients and stakeholders
➢ Carry out performance management tasks
➢ Help provide excellent customer care to residents
➢ Develop commercial procurement strategies
➢ Manage contracts
➢ Settle disputes
➢ Dispose of assets
➢ Work with other team for cross-departmental work
➢ Develop and maintain relationships with stakeholders
➢ Re-compete for services
Contracts, Procurement, Performance Management, Management, Compliance, Safety, Health, Contracts, Manager
2017 - 2018
job
OPERATIONS MANAGER
HARROW CHURCHES HOUSING ASSOCIATION.
➢ Compiled and drafted series of quarterly board reports on housing services, staff profiling.
➢ Built, supervised and mentored team of 5 and leaders in receiving and inbound operations.
➢ Established operational objectives and work plans and delegated assignments to subordinate managers
➢ Be the safeguarding lead for the company
➢ Boosted team performance with enhanced employee evaluation processes.
➢ Completed 6 staff performance reviews each quarter, offering praise and recommendations for improvements.
➢ Led corporate initiatives such as engaging with local Councillors and MPs to promote company's vision on building affordable homes for people, and successfully supported planning and development teams with the new and upcoming projects.
➢ Worked collaboratively with internal and external stakeholders across planning and development, Finance, and asset management.
➢ Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives to four members of senior management team with related direct reports.
➢ Effectively responded to incidents and other events as necessary.
➢ Managed company operations, including staff hiring, training, development, scheduling and supervision.
➢ Maintained up-to-date on business operations as well as positive and negative impacts.
➢ Generated comprehensive reports regarding incidents, events, and important business matters.
➢ Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
➢ Built, supervised and mentored team of 5 and leaders in receiving and inbound operations.
➢ Established operational objectives and work plans and delegated assignments to subordinate managers
➢ Be the safeguarding lead for the company
➢ Boosted team performance with enhanced employee evaluation processes.
➢ Completed 6 staff performance reviews each quarter, offering praise and recommendations for improvements.
➢ Led corporate initiatives such as engaging with local Councillors and MPs to promote company's vision on building affordable homes for people, and successfully supported planning and development teams with the new and upcoming projects.
➢ Worked collaboratively with internal and external stakeholders across planning and development, Finance, and asset management.
➢ Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives to four members of senior management team with related direct reports.
➢ Effectively responded to incidents and other events as necessary.
➢ Managed company operations, including staff hiring, training, development, scheduling and supervision.
➢ Maintained up-to-date on business operations as well as positive and negative impacts.
➢ Generated comprehensive reports regarding incidents, events, and important business matters.
➢ Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
Operations, Training, Continuous improvement, Operations manager, Management, Asset Management, Finance, Supervision, Monitoring, Development, Processes, UP, Manager, LED
2016 - 2017
job
REGISTERED AREA MANAGER
HALES HOME CARE.
After delivering exciting role with live care services with Better Healthcare Services and travelling across East of England to promote and grow their business with new tendering opportunities, I have taken a role with Hales Home Care as a Scheme Manager. As I like challenges and this branch needed a lot of work to improve the quality of care, engage and lead a demotivated team and to build a healthy relationship with local partners, and to grow and develop business. My main role and responsibility with this role are as below:
➢ Managing allocated budgets
➢ Recruiting, mentoring and supervising staff
➢ Chairing meetings
➢ Maintaining quality standards and ensuring health and safety compliance
➢ Liaising with, and maintaining partnerships with, other local community organisations
➢ Managing allocated budgets
➢ Recruiting, mentoring and supervising staff
➢ Chairing meetings
➢ Maintaining quality standards and ensuring health and safety compliance
➢ Liaising with, and maintaining partnerships with, other local community organisations
Mentoring, Compliance, Safety, Community, Health, Manager
2016 - 2016
job
Service Manager Specialist Care
Live.
After successfully delivering project with Bluebird, I was offered an opportunity with Better Health Care Services to support them with growing their Specialist Live in Care Service. I was able to further grown their Live-in Care services in Brighton, Bedford, Cambridgeshire and Wisbech as a part of business development and growth, I was able to grow 355 hours in the space of 3 months.
Duties and responsibilities
➢ Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
➢ Undertake training and development to keep up to date with the law, best practice and changes in company policy.
➢ Apply this knowledge to day to day management and delivery of care
➢ Understand and monitor health and safety in the workplace and in the field.
➢ Act as lead for infection prevention and control
➢ Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
➢ Implement quality management and improvement systems. Effectively manage complaints and incidents.
➢ Carry out investigations relating to the quality of the service and use findings to make improvements
➢ Be prepared to work flexibly to ensure the safe delivery of the service
➢ Provide a good service to customers
➢ Promote the rights of each customer and keep their wishes at the center of their care and support
➢ Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support
➢ Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer's wishes and promotes their dignity and privacy.
➢ Agree appropriate risk control measures to reduce identified risks
➢ Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns
➢ Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services
➢ Keep all information about customers and their families secure and confidential
➢ Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice
➢ Ensure there are sufficient numbers of staff suitably qualified, allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
➢ Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles
➢ Carry out appraisals and monitoring of staff performance
➢ Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent
➢ Attend external meetings and represent the service in a positive manner
➢ Participate in the growth and development of the business by planning sales targets and deliver within budget
➢ Assist Business Directors with new tendering and vendor new businesses in new areas
Duties and responsibilities
➢ Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
➢ Undertake training and development to keep up to date with the law, best practice and changes in company policy.
➢ Apply this knowledge to day to day management and delivery of care
➢ Understand and monitor health and safety in the workplace and in the field.
➢ Act as lead for infection prevention and control
➢ Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
➢ Implement quality management and improvement systems. Effectively manage complaints and incidents.
➢ Carry out investigations relating to the quality of the service and use findings to make improvements
➢ Be prepared to work flexibly to ensure the safe delivery of the service
➢ Provide a good service to customers
➢ Promote the rights of each customer and keep their wishes at the center of their care and support
➢ Make sure that prior to each service commencing, a customer assessment and risk assessment with the customer, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support
➢ Make sure a written individually tailored care and support plan has been created and agreed, that respects the customer's wishes and promotes their dignity and privacy.
➢ Agree appropriate risk control measures to reduce identified risks
➢ Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns
➢ Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services
➢ Keep all information about customers and their families secure and confidential
➢ Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff. Identify ongoing training needs and ensure staff are up to date with current best practice
➢ Ensure there are sufficient numbers of staff suitably qualified, allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
➢ Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles
➢ Carry out appraisals and monitoring of staff performance
➢ Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent
➢ Attend external meetings and represent the service in a positive manner
➢ Participate in the growth and development of the business by planning sales targets and deliver within budget
➢ Assist Business Directors with new tendering and vendor new businesses in new areas
Safety, Manager, UP, Social, Service Manager, Health, Development, Assessment, Coordinator, Monitoring, Supervision, Business development, Support, Growth, Safe, Quality Management, Recruitment, Service, Sales, Management, Training, Budget
2016 - 2016
job
Care Manager
Bluebird Care.
Maternity Cover)
Apart from the duties and responsibilities below I am currently leading and involved with the setup and implementation of our Pass Systems which is the electronic monitor of compliance and care management for Bluebird care.
In addition, I have grown approximately 100hrs since January 2016 till todays date.
Duties and responsibilities:
➢ Responsible for safe and legal delivery of service
➢ Upholding brand values in service delivery
➢ Implementing Bluebird Care policies and procedures
➢ Managing Coordinator and Supervisor
➢ Managing & implementing recruitment plan & procedures
➢ All aspects of recruiting and training care staff
➢ Organising and delivering Care Worker Induction Training
➢ Organising regular staff meetings
➢ Ensuring full compliance throughout the business
➢ Accountable to the directors/shareholders of the business.
➢ Responsible for the legal and ethical running of the day-to-day business.
➢ To be registered with the appropriate regulator
➢ Understand and work within regulator legislation, standards and regulations
➢ Keep full and accurate records in accordance with legal requirements
➢ Undertaking and monitoring of all appropriate assessments relating to new customers
➢ To undertake/facilitate reviews of customers' needs/requirements in accordance with guidelines
➢ Liaise with other health professionals as appropriate
➢ Planning and implementing supervisions and appraisals in accordance with guidelines
➢ To deliver/facilitate all necessary development requirements in accordance with the needs of the service
➢ To understand and monitor health and safety in the workplace and in the field
➢ Ultimate responsibility for all staff.
➢ To ensure implementation, execution and management of quality control systems
➢ Implementation and management of complaints procedure.
➢ Implementation of performance management protocols where necessary
➢ Achievement of sales targets and delivery within budgets
➢ To work within agreed budgets to ensure profitability of business.
➢ Take on-call duties as part of a team on a Rota basis
Apart from the duties and responsibilities below I am currently leading and involved with the setup and implementation of our Pass Systems which is the electronic monitor of compliance and care management for Bluebird care.
In addition, I have grown approximately 100hrs since January 2016 till todays date.
Duties and responsibilities:
➢ Responsible for safe and legal delivery of service
➢ Upholding brand values in service delivery
➢ Implementing Bluebird Care policies and procedures
➢ Managing Coordinator and Supervisor
➢ Managing & implementing recruitment plan & procedures
➢ All aspects of recruiting and training care staff
➢ Organising and delivering Care Worker Induction Training
➢ Organising regular staff meetings
➢ Ensuring full compliance throughout the business
➢ Accountable to the directors/shareholders of the business.
➢ Responsible for the legal and ethical running of the day-to-day business.
➢ To be registered with the appropriate regulator
➢ Understand and work within regulator legislation, standards and regulations
➢ Keep full and accurate records in accordance with legal requirements
➢ Undertaking and monitoring of all appropriate assessments relating to new customers
➢ To undertake/facilitate reviews of customers' needs/requirements in accordance with guidelines
➢ Liaise with other health professionals as appropriate
➢ Planning and implementing supervisions and appraisals in accordance with guidelines
➢ To deliver/facilitate all necessary development requirements in accordance with the needs of the service
➢ To understand and monitor health and safety in the workplace and in the field
➢ Ultimate responsibility for all staff.
➢ To ensure implementation, execution and management of quality control systems
➢ Implementation and management of complaints procedure.
➢ Implementation of performance management protocols where necessary
➢ Achievement of sales targets and delivery within budgets
➢ To work within agreed budgets to ensure profitability of business.
➢ Take on-call duties as part of a team on a Rota basis
Training, Performance Management, Management, Sales, Service, Compliance, Recruitment, Safe, Implementation, Safety, Monitoring, Coordinator, Development, Health, Service Delivery, Manager
My education
COLLEGE OF INFORMATICS AND APPLIED TECHNOLOGIES
Unspecified, Business Administration
Unspecified, Business Administration
PAF COLLEGE
Secondary, English Language, Mathematics, Physics & IT
Secondary, English Language, Mathematics, Physics & IT
St James Grammar School
Secondary, English Science and Mathematics
Secondary, English Science and Mathematics
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