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Experienced project and programme manager with delivery experience in excess of £10m contract values. Team Lead. Coaching. Interim Management
Andrew Webb
,
Yeovil, United Kingdom
Experience
Other titles
Skills
I'm offering
Senior Project Manager with proven experience in the delivery of multiple, concurrent projects across sectors including telecommunications, financial services, utilities, emergency services, hospitality, retail & both local and regional government. Experience demonstrated throughout the project lifecycle using skills in project planning, budget management, 3rd party supplier management, stakeholder communications, implementation skills and formal project management methodologies.
KEY SKILLS
• Telecommunications Project Delivery
• Project and Programme Management
• Consultancy
• Client Relationship Management
• Supplier Management
• Mentoring and Team Development
KEY SKILLS
• Telecommunications Project Delivery
• Project and Programme Management
• Consultancy
• Client Relationship Management
• Supplier Management
• Mentoring and Team Development
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2009 - ?
job
Project Manager
Vodafone.
• Change of company due to Vodafone purchase of Central Telecom for our particular expertise
• Project Management of Vodafone's Internal contact centre telephony deployment
• Projects Programmes in excess of £10,000,000 delivered on time and budget
• Bid Management when required for large bids
• Delivery of large and complex programmes for key public and private centre customers (inc. IBM, Centrica, National Grid, Legal and General)
• Management of multiple circuit deliveries
• Coaching and mentoring for key team members
• Project Management of Vodafone's Internal contact centre telephony deployment
• Projects Programmes in excess of £10,000,000 delivered on time and budget
• Bid Management when required for large bids
• Delivery of large and complex programmes for key public and private centre customers (inc. IBM, Centrica, National Grid, Legal and General)
• Management of multiple circuit deliveries
• Coaching and mentoring for key team members
Project Management, Coaching, Project Manager, Budget, Mentoring, Deployment, Management, Bid management, Telecom, Manager
2007 - 2009
job
Senior Project Manager
Central Telecom.
• PRINCE 2 Practitioner certification obtained
• Delivery of Cisco, Avaya, Nortel (Avaya Blue), Shoretel and Mitel services
• Projects in excess of £3,000,000 delivered on time and budget
• Considerable large-scale deployment experience
• Involved in the development/refinement of internal processes, procedures and documentation relating to projects
• Delivery of Cisco, Avaya, Nortel (Avaya Blue), Shoretel and Mitel services
• Projects in excess of £3,000,000 delivered on time and budget
• Considerable large-scale deployment experience
• Involved in the development/refinement of internal processes, procedures and documentation relating to projects
Project Manager, Budget, Cisco, Deployment, Development, Processes, Manager
2001 - 2007
job
Project Manager
Macfarlane Telesystems Ltd.
(initially Tier 3 support)
• Macfarlane Telesystems is a telecoms company providing ACD, CTI and IVR based call-centre solutions and Voice Diallers. The majority of the customers are local authorities in line with the government e-business initiative. Partners are major companies including Capita, Northgate, Steria and Lagan
• Project manager. Responsibility for the Macfarlane aspects of the project; liaising with partners, customers, suppliers, trainers, and the in-house development team. Managing the project from the initial site survey to go-live and beyond. This includes the Project Management of the integration with the partner CRM systems and client specific software development
• Provision of multi-site solutions, with individual contact centres in excess of 500 seats
• Liaising with developers, both in-house and external, partners, and Intel, in order to provide systems tailored to customer's specific needs
• Management of the in-house IT project resources
• Development of the in-house training programme
• Development and refinement of internal operational management processes
• Macfarlane Telesystems is a telecoms company providing ACD, CTI and IVR based call-centre solutions and Voice Diallers. The majority of the customers are local authorities in line with the government e-business initiative. Partners are major companies including Capita, Northgate, Steria and Lagan
• Project manager. Responsibility for the Macfarlane aspects of the project; liaising with partners, customers, suppliers, trainers, and the in-house development team. Managing the project from the initial site survey to go-live and beyond. This includes the Project Management of the integration with the partner CRM systems and client specific software development
• Provision of multi-site solutions, with individual contact centres in excess of 500 seats
• Liaising with developers, both in-house and external, partners, and Intel, in order to provide systems tailored to customer's specific needs
• Management of the in-house IT project resources
• Development of the in-house training programme
• Development and refinement of internal operational management processes
Project Management, CRM, Project Manager, Software development, Training, Management, Integration, It, Support, Development, Software, Processes, Manager, Go
2001 - 2001
temp
Support Engineer (Contract)
Newman Business Solutions.
• Temporary position resolving on-going technical issues with suppliers and customer specific problems
• Provision of technical expertise in order to progress the company
• Initial employed for two weeks, but the contract was extended due to my expertise and problem-solving skills as I resolved several long-term issues
• Design and provision of Infrastructure for customers
Travelling in Australia March 2000 - April 2001
• Provision of technical expertise in order to progress the company
• Initial employed for two weeks, but the contract was extended due to my expertise and problem-solving skills as I resolved several long-term issues
• Design and provision of Infrastructure for customers
Travelling in Australia March 2000 - April 2001
Design, Support, Infrastructure
1999 - 2000
job
IT Manager
Future School.
- Managing internal and external systems and teams
• IT Manager for Future School, a company providing networked educational software for schools.
• Management of the Future School Network on 2 sites, including responsibility for all installations, upgrades, system policies and security issues.
• Programme managing the Future School installations on school networks, working in compliance with school security and access policies.
• Assisting in the development of the Future School product in relation to security, stability and ease of installation.
• Analyses of Infrastructure and technology to ensure compatibility with solutions and evolution of environments where required
• IT Manager for Future School, a company providing networked educational software for schools.
• Management of the Future School Network on 2 sites, including responsibility for all installations, upgrades, system policies and security issues.
• Programme managing the Future School installations on school networks, working in compliance with school security and access policies.
• Assisting in the development of the Future School product in relation to security, stability and ease of installation.
• Analyses of Infrastructure and technology to ensure compatibility with solutions and evolution of environments where required
Management, Network, Compliance, Security, Technology, It, Infrastructure, Development, Software, Manager
1997 - 1999
freelance
IT Consultant
Camden Enterprise Ltd.
• IT Consultant for an Enterprise Agency, assisting small businesses
• Development of the IT strategy of Centa
• Project management of new, IT related, Centa products and projects
• Fulfilment of Centa's ESF funded IT projects (e.g. Fulcrum)
• Overall responsibility for supporting Centa's NT4 network, including installations, upgrades, mail server, internet gateway and backup devices.
• Providing an IT biased business consultancy services for SMEs
• Liaising with the web designer to develop the Centa web site
• Supervising and driving the installation and configuration of IT systems in SMEs
• Development of the IT strategy of Centa
• Project management of new, IT related, Centa products and projects
• Fulfilment of Centa's ESF funded IT projects (e.g. Fulcrum)
• Overall responsibility for supporting Centa's NT4 network, including installations, upgrades, mail server, internet gateway and backup devices.
• Providing an IT biased business consultancy services for SMEs
• Liaising with the web designer to develop the Centa web site
• Supervising and driving the installation and configuration of IT systems in SMEs
Project Management, Management, Network, It, IT Consultant, Backup, Development, Server, Web, Internet, Enterprise
1997 - 1997
temp
Systems Engineer (Contract)
Niceday.
• Contract position for company technology migration
• Migration to Office 97 - Design and deployment of PC configurations and networks
• 2nd/3rd line Support of Servers, PC's (200), printers (60), routers, hubs, switches, modems, ISDN
• Provision of basic PC skills training, SAP R/3 support and telephony switch
• Migration to Office 97 - Design and deployment of PC configurations and networks
• 2nd/3rd line Support of Servers, PC's (200), printers (60), routers, hubs, switches, modems, ISDN
• Provision of basic PC skills training, SAP R/3 support and telephony switch
Design, Training, SAP, R, Deployment, Technology, Support, Office, PC, Basic
1995 - 1997
job
Technician
C.O.M. Systems.
• Supporting customer's systems both over the 'phone and on-site. Including PC's, servers, printers, modems, scanners and most standard application software (mainly Office, SmartSuite, Zetafax, Datafile). Platforms: 95 (1,2, USB), NT4 Workstation, NT4 Server
• Design, specification, installation, configuration, administration and support of new systems (NT server, NT client, NT/95 mixed environments, 95 peer-to-peer). Including cabling-CAT5, 10baseT
• Design, specification, installation, configuration, administration and support of new systems (NT server, NT client, NT/95 mixed environments, 95 peer-to-peer). Including cabling-CAT5, 10baseT
Design, Administration, Support, Software, Office, Server, PC
My education
University of Kent
BSc, Physics
BSc, Physics
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