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Timothy Hogwood
,
Experience
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I'm offering
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United Kingdom
Language
English
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My experience
2017 - ?
job
Client Delivery Manager
Apperio.
• Joined legal tech SaaS start-up post seed funding (~10 employees) and through to Series A and beyond (~35 employees)
• Helped run, scale and create processes for client facing aspects of Apperio (onboarding, account management, technical support, PMO and sales support)
• Responsible for onboarding of all clients and their law firms (2-sided network). This involved managing multiple parallel software deployment projects, each involving both technical and non-technical stakeholders at top international law firms
• Responsible for managing ~ 70% of company's AAR including clients such as Network Rail, Just Eat, Dentons & Monzo
• Recruited, trained and managed new employees within the newly created Customer Success function
• Helped run, scale and create processes for client facing aspects of Apperio (onboarding, account management, technical support, PMO and sales support)
• Responsible for onboarding of all clients and their law firms (2-sided network). This involved managing multiple parallel software deployment projects, each involving both technical and non-technical stakeholders at top international law firms
• Responsible for managing ~ 70% of company's AAR including clients such as Network Rail, Just Eat, Dentons & Monzo
• Recruited, trained and managed new employees within the newly created Customer Success function
Account management, Saas, Deployment, Management, PMO, Sales, Network, Onboarding, Support, Software, International, Manager, Processes, UP
2014 - 2017
job
Senior Associate in Consulting
PwC.
Key projects and experience:
Digital / Product Management
• Assistant Product Manager/Supported agile delivery of Salesforce based wealth management application
• Digital channel shift business case and road-mapping for a large UK housing association, involving customer segmentation and journey mapping, as a result of this work PwC has been awarded 3 further pieces of work with the association
• Lead Business Design Analyst for service area on large-scale digital transformation/implementation programme in local government
Strategy (Strategy& -formerly Booz)
• Strategic analysis of Mexican healthcare market for oncological pharmaceutical market access for global pharma company; obtaining and analysing factors such as % GDP public/private health expenditure, overall pharma and oncological market size, regulatory framework etc.
• Analysis of global influenza pharma market for loss of exclusivity strategy proposal for global pharma company
• Capex planning fibre allocation diagnostic/analysis for a leading UK telecommunications company identifying £13.9 million worth of savings available through unused fibre over following 3 years - as a result of this project I received an internal award from PwC
• Healthcare analytics project for NHS Trust benchmarking against peers to identify opportunities for increased revenue/decrease cost opportunities
• Study of European landscape for Psoriasis and Psoriatic Arthritis patients, QoL & access to systemic therapy
Operational (Performance Improvement & Programme Management)
• Programme management for FATCA/CRS regulation implementation at a tier one investment bank where I restructured and improved the governance of the programme
• Working with a utilities company to diagnose and solve operational work flow management issues. Embedded within the organisation working with stakeholders spanning all seniorities levels (ranging from analysts up to C-suite) & analysis of large data sets with various levels of ambiguity, to propose a business case, actions & solutions. The outcome was successful on sell of work from initial diagnostic through to implementation of £700k annual cost saving initiative which I had identified.
• Following on from this I am currently working on the implementation to resolve the issues identified in the above diagnostic. To do this I have been using PwC's award winning Perform methodology to tackle addressable process quick fixes and behaviours/accountability issues; and additionally feeding my design work into the TOM work stream to tackle long term process and technology change required. The outcomes so far have been a 51% reduction in workflow creation, and 96% uplift in productivity around tackling open workflow management in the Billing & Metering teams.
Digital / Product Management
• Assistant Product Manager/Supported agile delivery of Salesforce based wealth management application
• Digital channel shift business case and road-mapping for a large UK housing association, involving customer segmentation and journey mapping, as a result of this work PwC has been awarded 3 further pieces of work with the association
• Lead Business Design Analyst for service area on large-scale digital transformation/implementation programme in local government
Strategy (Strategy& -formerly Booz)
• Strategic analysis of Mexican healthcare market for oncological pharmaceutical market access for global pharma company; obtaining and analysing factors such as % GDP public/private health expenditure, overall pharma and oncological market size, regulatory framework etc.
• Analysis of global influenza pharma market for loss of exclusivity strategy proposal for global pharma company
• Capex planning fibre allocation diagnostic/analysis for a leading UK telecommunications company identifying £13.9 million worth of savings available through unused fibre over following 3 years - as a result of this project I received an internal award from PwC
• Healthcare analytics project for NHS Trust benchmarking against peers to identify opportunities for increased revenue/decrease cost opportunities
• Study of European landscape for Psoriasis and Psoriatic Arthritis patients, QoL & access to systemic therapy
Operational (Performance Improvement & Programme Management)
• Programme management for FATCA/CRS regulation implementation at a tier one investment bank where I restructured and improved the governance of the programme
• Working with a utilities company to diagnose and solve operational work flow management issues. Embedded within the organisation working with stakeholders spanning all seniorities levels (ranging from analysts up to C-suite) & analysis of large data sets with various levels of ambiguity, to propose a business case, actions & solutions. The outcome was successful on sell of work from initial diagnostic through to implementation of £700k annual cost saving initiative which I had identified.
• Following on from this I am currently working on the implementation to resolve the issues identified in the above diagnostic. To do this I have been using PwC's award winning Perform methodology to tackle addressable process quick fixes and behaviours/accountability issues; and additionally feeding my design work into the TOM work stream to tackle long term process and technology change required. The outcomes so far have been a 51% reduction in workflow creation, and 96% uplift in productivity around tackling open workflow management in the Billing & Metering teams.
Technology, UP, Manager, Winning, Framework, Utilities, Regulatory, Organization, Health, Workflow, Implementation, Transformation, Pharma, Analyst, Design, Business Case, Pharmaceutical, Service, Embedded, Analytics, Product Manager, Management, Consulting, Salesforce, C, Agile, Digital transformation, Product Management
2013 - 2013
internship
Analyst Intern
Costello Medical Consulting.
• Working on projects for pharmaceutical health care access with clients such as Novartis and Pfizer
• Detailed analysis of data from clinical trials, assimilation and creative presentation of this analysis
• Named on presentation for international pharmaceutical economic conference (ISPOR) for my research contribution
• Detailed analysis of data from clinical trials, assimilation and creative presentation of this analysis
• Named on presentation for international pharmaceutical economic conference (ISPOR) for my research contribution
Research, Pharmaceutical, Analyst, Health, International, Internal
My education
University of Oxford
Bachelors, Natural Sciences
Bachelors, Natural Sciences
Adams Grammar School
Secondary, Physics
Secondary, Physics
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