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VmWare & Wintel Server Engineer
Matthew Burrowes
,
NEWTOWNARDS
Experience
Other titles
Skills
I'm offering
• Current contract at Novosco as a Level 3 Technical Services Engineer on Cambridge University Hospitals contract duties include:
● Management of the business system data including our Disaster Recovery systems
● Supporting all network and security infrastructure (LAN / WAN / WLAN / Firewalls / Application Delivery Controllers etc.)
● Day-to-day maintenance and operation of the above.
● Implementation of any new systems related to these areas.
● Continual improvement of the systems based on changing demands.
● Liaising with various departments within the business.
● Coordinating with 3rd party suppliers and partners to support, maintain and implement these systems.
● Integrity and control of business data
● Control and support of Internet access
● Ensuring business data is backed up and securely held off-site
● Daily management and monitoring of core network systems in the Network Operations Centre
● Datacentre visits for hardware and software maintenance and installation
● 24/7 support cover
● Management of the business system data including our Disaster Recovery systems
● Supporting all network and security infrastructure (LAN / WAN / WLAN / Firewalls / Application Delivery Controllers etc.)
● Day-to-day maintenance and operation of the above.
● Implementation of any new systems related to these areas.
● Continual improvement of the systems based on changing demands.
● Liaising with various departments within the business.
● Coordinating with 3rd party suppliers and partners to support, maintain and implement these systems.
● Integrity and control of business data
● Control and support of Internet access
● Ensuring business data is backed up and securely held off-site
● Daily management and monitoring of core network systems in the Network Operations Centre
● Datacentre visits for hardware and software maintenance and installation
● 24/7 support cover
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Level 3 Technical Services Engineer
Novosco.
• Current contract at Novosco as a Level 3 Technical Services Engineer on Cambridge University Hospitals contract duties include:
● Management of the business system data including our Disaster Recovery systems
● Supporting all network and security infrastructure (LAN / WAN / WLAN / Firewalls / Application Delivery Controllers etc.)
● Day-to-day maintenance and operation of the above.
● Implementation of any new systems related to these areas.
● Continual improvement of the systems based on changing demands.
● Liaising with various departments within the business.
● Coordinating with 3rd party suppliers and partners to support, maintain and implement these systems.
● Integrity and control of business data
● Control and support of Internet access
● Ensuring business data is backed up and securely held off-site
● Daily management and monitoring of core network systems in the Network Operations Centre
● Datacentre visits for hardware and software maintenance and installation
● 24/7 support cover
● Management of the business system data including our Disaster Recovery systems
● Supporting all network and security infrastructure (LAN / WAN / WLAN / Firewalls / Application Delivery Controllers etc.)
● Day-to-day maintenance and operation of the above.
● Implementation of any new systems related to these areas.
● Continual improvement of the systems based on changing demands.
● Liaising with various departments within the business.
● Coordinating with 3rd party suppliers and partners to support, maintain and implement these systems.
● Integrity and control of business data
● Control and support of Internet access
● Ensuring business data is backed up and securely held off-site
● Daily management and monitoring of core network systems in the Network Operations Centre
● Datacentre visits for hardware and software maintenance and installation
● 24/7 support cover
VMware, Windows server, TCP/IP, Network and System Administrator, Network, Linux server, Solarwinds, Cisco, Backup, IT consultant, It infrastructure, Windows Server and Clients, Windows applications
2016 - 2018
job
Security Analyst
ENNI.
Capita Managed IT Solutions - www.capita-mits.co.uk
Belfast
Role and responsibilities:
● Assist with monthly reporting against vulnerability scans and tests
● Day to day monitoring security events via SIEM tool
● Provide ad-hoc reporting for management.
● Provide support for Security Administration
● Assist in internal and external audits.
● Provide support for Internet and Email filtering software Products
● Work to assist with internal support functions for security incident resolution
● Assist in Risk identification and assessment.
● Support all teams including System Management, 2nd Line Support, Field Support and development teams, to identify recurring failures in the contractual IT services provision and resulting service credits
● Providing support in maintaining the ISO 20000, 27001 & 27005 process relating to information security.
● First Line Call resolution and Link to Service Desk
● Provide support for additional Security Products and Services.
Belfast
Role and responsibilities:
● Assist with monthly reporting against vulnerability scans and tests
● Day to day monitoring security events via SIEM tool
● Provide ad-hoc reporting for management.
● Provide support for Security Administration
● Assist in internal and external audits.
● Provide support for Internet and Email filtering software Products
● Work to assist with internal support functions for security incident resolution
● Assist in Risk identification and assessment.
● Support all teams including System Management, 2nd Line Support, Field Support and development teams, to identify recurring failures in the contractual IT services provision and resulting service credits
● Providing support in maintaining the ISO 20000, 27001 & 27005 process relating to information security.
● First Line Call resolution and Link to Service Desk
● Provide support for additional Security Products and Services.
Administration, Information Security, Management, Service, Security, It, Support, Analyst, Development, Software, Monitoring, Internet, Assessment
2014 - 2016
job
Tier 2 Service Desk Analyst
www.capita-mits.co.uk.
Capita Managed IT Solutions - www.capita-mits.co.uk
Belfast
Key Responsibilities:
● Incident Management - System issues raised via Service Desk by customers and investigated with the aim of resolving the issues promptly. Fixes can either be permanent solutions or temporary workarounds.
● Datacentre support and troubleshooting of issues and fixes
● Problem Management - Resolve the root causes of incidents to prevent recurrent incidents and minimise business impact. This could be by applying data fixes or other changes to the systems.
● Documentation - Documentation of incidents, fixes and/or workarounds so that other team members can use the knowledge to respond to similar incidents quickly.
● Change Management - Develop, test, document and apply fixes to data where incidents/problem resolution requires it.
● Projects - Participate in any local or group wide projects which seek to introduce or improve service.
● Review and monitor day-to-day operations to ensure service stability and maintain a weekly service report card.
Application Experience:
● Symantec Altiris Management Console
● Symantec PcAnywhere Remote Manager
● Symantec Workflow Management
● VmWare CSM (Customer Service Manager)
● Windows Server 2008 R2
● Windows 7
● CISCO Switch Configuration
This role requires me to have very good customer relations and a very good attitude towards customers regardless of their situation. It also requires me to carefully consider the knowledge of the customer which I am dealing with to make sure they understand why the issue has occurred and what solution I will be implementing or advice on how to prevent the issue from happening again.
Belfast
Key Responsibilities:
● Incident Management - System issues raised via Service Desk by customers and investigated with the aim of resolving the issues promptly. Fixes can either be permanent solutions or temporary workarounds.
● Datacentre support and troubleshooting of issues and fixes
● Problem Management - Resolve the root causes of incidents to prevent recurrent incidents and minimise business impact. This could be by applying data fixes or other changes to the systems.
● Documentation - Documentation of incidents, fixes and/or workarounds so that other team members can use the knowledge to respond to similar incidents quickly.
● Change Management - Develop, test, document and apply fixes to data where incidents/problem resolution requires it.
● Projects - Participate in any local or group wide projects which seek to introduce or improve service.
● Review and monitor day-to-day operations to ensure service stability and maintain a weekly service report card.
Application Experience:
● Symantec Altiris Management Console
● Symantec PcAnywhere Remote Manager
● Symantec Workflow Management
● VmWare CSM (Customer Service Manager)
● Windows Server 2008 R2
● Windows 7
● CISCO Switch Configuration
This role requires me to have very good customer relations and a very good attitude towards customers regardless of their situation. It also requires me to carefully consider the knowledge of the customer which I am dealing with to make sure they understand why the issue has occurred and what solution I will be implementing or advice on how to prevent the issue from happening again.
It, ME, Manager, CSM, Service Manager, Server, Incident Management, Workflow, Analyst, Support, Change management, Service, Windows, Windows server, Test, Management, Customer service, Cisco, VMware
2010 - 2013
job
IT Support Technician & Web Maintenance Support - Dates of Employment
Xzopia.
www.xzopia.com
Bangor
Key Responsibilities:
● Logging tickets
● Troubleshooting 1st / 2nd line issues
● Taking ownership of issues
● Analyse issues/queries and provide solutions in a realistic time frame
Bangor
Key Responsibilities:
● Logging tickets
● Troubleshooting 1st / 2nd line issues
● Taking ownership of issues
● Analyse issues/queries and provide solutions in a realistic time frame
It support, It, Support, Web
My education
2010
-
2013
Belfast Metroplitan COllege
OCR Level 3, Computer Scienece
OCR Level 3, Computer Scienece
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