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Financial analyst: Digital strategist: CPA: Forensic Auditor
Shem Otieno
,
Nairobi, Kenya
Experience
Other titles
Skills
I'm offering
A result-driven professional with aspiring progressive career, with over 8 years of experience committed to the
development and growth of an organization. I am able to combine commercial insight along with my extensive
experience to make organization achieve its objectives. I have a high level of accuracy and consistency in all areas
of work. Possessing excellent configuration skills and highly successful in helping define company direction and
achieving goals. I desire to obtain a meaningful and challenging position that will enable me to learn and gain
practical knowledge and skills for the benefit of the organization and me.
development and growth of an organization. I am able to combine commercial insight along with my extensive
experience to make organization achieve its objectives. I have a high level of accuracy and consistency in all areas
of work. Possessing excellent configuration skills and highly successful in helping define company direction and
achieving goals. I desire to obtain a meaningful and challenging position that will enable me to learn and gain
practical knowledge and skills for the benefit of the organization and me.
Markets
United States
Canada
United Kingdom
France
Germany
Denmark
Norway
Sweden
Finland
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2018 - ?
job
Client Service Analyst
Standard Chartered Bank Kenya.
Responsibility:-
• Thorough analysis and articulation of relevant business data requirements and identification and understanding
of specific data consistency and data quality issues to ensure effective delivery.
• Solution development, testing and implementation of solutions.
• Timely completion of Data Quality Issue Analysis and associated activities.
• Help build and articulate business cases.
• Perform root cause analysis of issue identified.
• To lead the team of business analysts to support various Data Quality analysis and remediation activities.
• Thorough analysis and articulation of relevant business data requirements and identification and understanding
of specific data consistency and data quality issues to ensure effective delivery.
• Solution development, testing and implementation of solutions.
• Timely completion of Data Quality Issue Analysis and associated activities.
• Help build and articulate business cases.
• Perform root cause analysis of issue identified.
• To lead the team of business analysts to support various Data Quality analysis and remediation activities.
Service, Support, Data quality, Implementation, Testing, Development, Business cases, Business strategy, Project Management, Business development, Project coordination
2017 - 2018
job
Contact Center Agent
Barclays Bank.
Responsibility:-
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Establishes policies by entering client information; confirming pricing.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved
procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Achievement:-
• Receiving a minimum of 100 calls per day.
• Managing social media enquiries appropriately.
• Responding to 50 emails daily.
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Establishes policies by entering client information; confirming pricing.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved
procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Achievement:-
• Receiving a minimum of 100 calls per day.
• Managing social media enquiries appropriately.
• Responding to 50 emails daily.
Social Media, Agent, Contact center, Social
2011 - 2016
job
Teacher
St. James Primary School.
Responsibilities:
• Head of Kiswahili and Science department.
• Ensured effective supervision of examination, analysis and making report on performance.
• Ensured that the spirit of scouting is followed by recruiting 120 pupils into the scouting movement
during my tenure
• Offering guidance and counselling to boys in class one and three effectively.
Achievements
• 2012 - 2015: Achieved a mean of 70%, 69%, 70.26 and 71.3 respectively in Kenya Certificate of Primary
Education throughout my tenure.
• 2011: Achieved a mean of 69.67% in Kenya Certificate of Primary Education.
• Was an award winning coach thrice in my sub-county competition
• Head of Kiswahili and Science department.
• Ensured effective supervision of examination, analysis and making report on performance.
• Ensured that the spirit of scouting is followed by recruiting 120 pupils into the scouting movement
during my tenure
• Offering guidance and counselling to boys in class one and three effectively.
Achievements
• 2012 - 2015: Achieved a mean of 70%, 69%, 70.26 and 71.3 respectively in Kenya Certificate of Primary
Education throughout my tenure.
• 2011: Achieved a mean of 69.67% in Kenya Certificate of Primary Education.
• Was an award winning coach thrice in my sub-county competition
Supervision, Coach, Science, Winning
My education
2015
Shaw Academy
Diploma, Digital Marketing
Diploma, Digital Marketing
2015
Shaw Academy
Diploma, Fundamentals of Investment
Diploma, Fundamentals of Investment
2012
-
2015
Kenyatta University
Bachelors, Finance Option
Bachelors, Finance Option
2008
-
2010
Kaimosi Teacher Training College
Certification, Primary Teacher Education
Certification, Primary Teacher Education
2008
-
2010
Kaimosi Teachers Training College
Certification, Secondary Education
Certification, Secondary Education
2004
-
2007
Sawagongo High School
N/a, N/a
N/a, N/a
KCA University
CPA, N/a
CPA, N/a
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