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Senior IT Leader experienced in delivering complex IT solutions | Delivery Manager | Head of IT | IT Project Manager
Dan Birtles
,
Widnes, United Kingdom
Experience
Other titles
Skills
I'm offering
I’m a Senior IT Leader with 19+ years of experience in providing vision and roadmap to the IT strategies and handling complex technology projects in the fields of enterprise architecture, platform delivery, and business consulting.
I have the ability to implement IT solutions and ensure IT Infrastructure is secure, reliable, fit for purpose and evolves with an organisation’s needs.
I possess vast experience of providing training on new and existing IT systems.
I enjoy working with peers to identify and advise on new cutting-edge solutions that can improve productivity.
My ability to align IT with real world business outcomes is a key motivator and is driven by strength in devising and conveying IT strategy in coherent and creative ways.
My key strengths lie within my ability to analyse business requirements and develop simple solutions to complex problems, with a successful record of accomplishment of executing multi-stakeholder projects.
KEY SKILLS
Business Management – Able to establish and maintain relationships with the key technology stakeholders, perform internal customer research, competitive analysis and product development and selection, drive alignment amongst stakeholders, work within product budgets, bring products/solution to the internal market, refine and improve products.
Product Delivery Management – A visionary who is able to define product and solution roadmaps, coordinate business and IT resources, determine suitable product lifecycles.
Resource Management – An expert in overseeing product delivery teams, managing internal and external stakeholder and prioritising use of all resources to deliver the maximum value and benefits from projects and programs within the portfolio.
Service Delivery Management – Planning and developing 3rd and 4th line support models.
I’d love to hear about any IT / Technology / Project management opportunities. If you think your business would benefit from my experience or you know of any opportunities, please drop me a message and let’s chat.
I have the ability to implement IT solutions and ensure IT Infrastructure is secure, reliable, fit for purpose and evolves with an organisation’s needs.
I possess vast experience of providing training on new and existing IT systems.
I enjoy working with peers to identify and advise on new cutting-edge solutions that can improve productivity.
My ability to align IT with real world business outcomes is a key motivator and is driven by strength in devising and conveying IT strategy in coherent and creative ways.
My key strengths lie within my ability to analyse business requirements and develop simple solutions to complex problems, with a successful record of accomplishment of executing multi-stakeholder projects.
KEY SKILLS
Business Management – Able to establish and maintain relationships with the key technology stakeholders, perform internal customer research, competitive analysis and product development and selection, drive alignment amongst stakeholders, work within product budgets, bring products/solution to the internal market, refine and improve products.
Product Delivery Management – A visionary who is able to define product and solution roadmaps, coordinate business and IT resources, determine suitable product lifecycles.
Resource Management – An expert in overseeing product delivery teams, managing internal and external stakeholder and prioritising use of all resources to deliver the maximum value and benefits from projects and programs within the portfolio.
Service Delivery Management – Planning and developing 3rd and 4th line support models.
I’d love to hear about any IT / Technology / Project management opportunities. If you think your business would benefit from my experience or you know of any opportunities, please drop me a message and let’s chat.
Markets
United Kingdom
Germany
Denmark
Norway
Sweden
Finland
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
freelance
IT Consultant
The ACC Liverpool Group.
Contracted to provide combined Project Management and IT Consultancy to devise the strategy for growth.
Key contributions included;
- Improving productivity and reducing costs through the optimised use of technology automating manual business processes.
- Planning\Managing the complex migration of ACC Liverpool’s on premise Ungerboeck Event Management Booking System (ERP & CRM) to Cloud Services.
- Spearheaded Cost Saving and Service Improvement Analysis.
Key contributions included;
- Improving productivity and reducing costs through the optimised use of technology automating manual business processes.
- Planning\Managing the complex migration of ACC Liverpool’s on premise Ungerboeck Event Management Booking System (ERP & CRM) to Cloud Services.
- Spearheaded Cost Saving and Service Improvement Analysis.
It project management, Change management, Business optimization, Business strategy, Application Management, It consulting
2018 - 2019
job
Head of IT & Service Delivery
Health Shield.
Health Shield is a leading Health Cash Plan provider that provides a wide range of innovative products helping improve long-term health and wellbeing, including award winning Cash Plans providing cover for everyday health care needs.
Reporting to Director of IT and Operations as part of the Senior Management Team, I have key accountable responsibilities for the operational delivery of wide ranging infrastructure and support of business information systems, ensuring that digital IT Services are delivered to both internal and external customers and stakeholders to specified SLA's.
I managed a strong team consisting of 15FTE, with additional indirect resource, which is split across Service Desk, Infrastructure and Business Systems (bespoke and industry standard packaged solutions).
Accountable responsibilities include:
Define and manage procedures to ensure systems are tracked, maintained and kept secure in line with policy and best practice and are shared on a company wiki or in other document repository as required
• Manage the Risk Register regarding IT systems
• Define the elements of the company Business Continuity Plan with respect to IT Systems ensuring that an IT Disaster Recovery Strategy and Plan is in place and regularly tested
• Ensure that the company IT systems are fit for purpose and operate according to published service levels
• Ensure that the company's data is captured by the company's IT systems is stored securely and in compliance with the relevant GDPR provisions
• Ensure that the necessary IT resources and skills are in place, either through internal staff or outside providers to maintain, administer & support the company IT systems
• Ensure that all IT projects are managed to cost, time and quality standards, in accordance with an agreed project plan
• Keep up-to-date with new technology and IT best practices and be proactive in adopting these where appropriate for the benefit of the business
• Recruit, manage, develop and train the IT staff
• Work collaboratively across all areas of the organisation
• Act as the focal point for all things IT
• Management of the organisations end to end infrastructure
• Overall responsibility for delivering a robust, scalable IT infrastructure (E-Commerce and backend systems) to support the business's growth ambitions
Reporting to Director of IT and Operations as part of the Senior Management Team, I have key accountable responsibilities for the operational delivery of wide ranging infrastructure and support of business information systems, ensuring that digital IT Services are delivered to both internal and external customers and stakeholders to specified SLA's.
I managed a strong team consisting of 15FTE, with additional indirect resource, which is split across Service Desk, Infrastructure and Business Systems (bespoke and industry standard packaged solutions).
Accountable responsibilities include:
Define and manage procedures to ensure systems are tracked, maintained and kept secure in line with policy and best practice and are shared on a company wiki or in other document repository as required
• Manage the Risk Register regarding IT systems
• Define the elements of the company Business Continuity Plan with respect to IT Systems ensuring that an IT Disaster Recovery Strategy and Plan is in place and regularly tested
• Ensure that the company IT systems are fit for purpose and operate according to published service levels
• Ensure that the company's data is captured by the company's IT systems is stored securely and in compliance with the relevant GDPR provisions
• Ensure that the necessary IT resources and skills are in place, either through internal staff or outside providers to maintain, administer & support the company IT systems
• Ensure that all IT projects are managed to cost, time and quality standards, in accordance with an agreed project plan
• Keep up-to-date with new technology and IT best practices and be proactive in adopting these where appropriate for the benefit of the business
• Recruit, manage, develop and train the IT staff
• Work collaboratively across all areas of the organisation
• Act as the focal point for all things IT
• Management of the organisations end to end infrastructure
• Overall responsibility for delivering a robust, scalable IT infrastructure (E-Commerce and backend systems) to support the business's growth ambitions
Support, Service Delivery, UP, Winning, Organization, Health, Infrastructure, Growth, Backend, It, Technology, Service, Compliance, Management, It infrastructure, GDpr, E-commerce
2017 - 2018
job
IT Project Manager
Health Shield.
Reporting to Director of IT and Operations, as the first project manager in the organisation to both assist and lead in Digital
Transformation to bring in operational efficiencies, improve customer experience and reduce operational costs.
Summary of responsibilities include:
• Responsible for delivering projects against agreed scope, schedule and customer expectations. Doing this whilst
providing leadership, direction and motivating a team of multi-discipline IT team.
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to
address them in advance.
• Creation of project documentation, providing reports including project timelines, issue logs, requests for change,
etc.
• Managing client expectations by ensuring the delivery of the highest quality service.
Transformation to bring in operational efficiencies, improve customer experience and reduce operational costs.
Summary of responsibilities include:
• Responsible for delivering projects against agreed scope, schedule and customer expectations. Doing this whilst
providing leadership, direction and motivating a team of multi-discipline IT team.
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to
address them in advance.
• Creation of project documentation, providing reports including project timelines, issue logs, requests for change,
etc.
• Managing client expectations by ensuring the delivery of the highest quality service.
Project Manager, IT Project Manager, Customer experience, Leadership, Service, It, Transformation, Monitoring, Organization, Direction, Manager
2015 - 2017
job
Senior IT Solutions Manager
ACC Liverpool Group.
IT Operational Management for the UK's only combined Arena, Convention and Exhibition venue, with responsibility of the following:
• Business Relationship lead to identify and implement a range of solutions driving improvement and efficiency.
• Strategic responsibility for the day-to-day operation of ERP, CRM and associated business critical systems.
• Responsible for delivering projects against agreed scope, budget, schedule & customer expectations.
• Deliver effectively managed operational services - work with the business, service partners, external suppliers
and stakeholders coordinating software design specification, build, testing and deployment from schematic
through test environment to production release.
• Lead 'Data Matters' forum to meet with key stakeholders to discuss and manage all aspect of data governance.
• Management of onsite ICT team, outsourced service provider.
• Business Relationship lead to identify and implement a range of solutions driving improvement and efficiency.
• Strategic responsibility for the day-to-day operation of ERP, CRM and associated business critical systems.
• Responsible for delivering projects against agreed scope, budget, schedule & customer expectations.
• Deliver effectively managed operational services - work with the business, service partners, external suppliers
and stakeholders coordinating software design specification, build, testing and deployment from schematic
through test environment to production release.
• Lead 'Data Matters' forum to meet with key stakeholders to discuss and manage all aspect of data governance.
• Management of onsite ICT team, outsourced service provider.
Design, CRM, Budget, ERP, Deployment, Management, Test, Service, It, Testing, Software design, Software, Production, Manager
2013 - 2015
job
Head of Business Systems
ACC Liverpool Group.
Reporting directly to Finance Director and providing Strategic Management for the UK’s only combined Arena, Convention and Exhibition venue, with responsibility of the following:
• Direct and manage team to expand capabilities in the areas of systems development and data analysis, project
management, programming, application interfacing and administration.
• Strategic responsibility for the day-to-day operation of ERP and CRM systems.
• Responsible for Design, Delivery and Development of ACC Liverpool major upgrade of ERP system.
• Project Management to introduce new key processes and systems including Event Registrations, Inventory &
Fixed Asset system, Office 365 and Mobile working.
Key projects and achievements
• Managing an extremely successful major upgrade of EBMS ERP system to a web based platform.
• Implementation of ticket scanner hardware and software, increasing customer flow.
• Integration between multiple database systems to centralise data providing improved data analysis and faster
reporting.
• Introduce and delivered Data Warehouse platform, complete with Reporting Services platform offering a full
suite of data analysis services via dashboard portals or customised reports.
• Direct and manage team to expand capabilities in the areas of systems development and data analysis, project
management, programming, application interfacing and administration.
• Strategic responsibility for the day-to-day operation of ERP and CRM systems.
• Responsible for Design, Delivery and Development of ACC Liverpool major upgrade of ERP system.
• Project Management to introduce new key processes and systems including Event Registrations, Inventory &
Fixed Asset system, Office 365 and Mobile working.
Key projects and achievements
• Managing an extremely successful major upgrade of EBMS ERP system to a web based platform.
• Implementation of ticket scanner hardware and software, increasing customer flow.
• Integration between multiple database systems to centralise data providing improved data analysis and faster
reporting.
• Introduce and delivered Data Warehouse platform, complete with Reporting Services platform offering a full
suite of data analysis services via dashboard portals or customised reports.
Management, Processes, Strategic Management, Web, Office, Software, Development, Hardware, Implementation, Finance, Integration, Design, ERP, Event, Data Warehouse, Database, CRM, Office 365, Administration, Data Analysis, Project Management
2011 - 2013
job
Data Support Analyst
ACC Liverpool Group.
• Providing functional support and expand capabilities in the areas of systems development and data analysis,
project management, programming, application interfacing and administration.
• Administer and maintain CRM & ERP systems, and other business critical databases ensuring that integrity of data is consistent and entered in a controlled manner.
• Close integration and administration with ERP and CRM systems.
• Provide expertise in identifying, evaluating and developing systems, reports and procedures that are cost effective and meet user requirements.
• Design, create and produce reports extracting data from CRM and other database systems, using Crystal Reports.
project management, programming, application interfacing and administration.
• Administer and maintain CRM & ERP systems, and other business critical databases ensuring that integrity of data is consistent and entered in a controlled manner.
• Close integration and administration with ERP and CRM systems.
• Provide expertise in identifying, evaluating and developing systems, reports and procedures that are cost effective and meet user requirements.
• Design, create and produce reports extracting data from CRM and other database systems, using Crystal Reports.
Design, Project Management, Data Analysis, Administration, CRM, Database, ERP, Management, Integration, Support, Analyst, Development
2009 - 2011
job
Applications Support Analyst
BT plc.
• Team Lead, Project Management and ensure availability, configuration, change control, release management and management of essential customer facing 365/24/7 emergency 999 platform, with particular focus on CRM.
• Responsible for introduction of new processes and procedures.
• Design, test and implementation of effective business contingency procedures and policies, including backup
strategies.
• Responsible for introduction of new processes and procedures.
• Design, test and implementation of effective business contingency procedures and policies, including backup
strategies.
Design, Project Management, CRM, Management, Test, Support, Analyst, Implementation, Backup, Processes
2009 - 2011
job
Systems Support Analyst
Text Relay.
• Responsible for the design, implementation and management of an effective data and server infrastructure of local and wide area networks, including Exchange, VMware, Linux, VoIP and Database Servers and telephony allowing deaf and deaf-blind customers to call hearing people and emergency services.
• Design and support of telephony systems such as bespoke VoIP and Median with 10,000 connections.
• Identifying new technologies and support/provide recommendations to the management team.
• Design and support of telephony systems such as bespoke VoIP and Median with 10,000 connections.
• Identifying new technologies and support/provide recommendations to the management team.
Design, Linux, Database, VMware, Exchange, Management, Support, Analyst, Voip, Implementation, Infrastructure, Server
1998 - 2008
job
Technical Support Officer
RNID Typetalk.
Primary duties: Installation, configuring & administrating Virtual Platforms & Windows Network System including
Exchange 2003 & Database servers across 2 office sites and over 40 home users UK wide.
• Extensive involvement in progressive, staged upgrades of custom call-centre system; utilising Meridian & VoIP
technologies.
Exchange 2003 & Database servers across 2 office sites and over 40 home users UK wide.
• Extensive involvement in progressive, staged upgrades of custom call-centre system; utilising Meridian & VoIP
technologies.
Database, Exchange, Windows, Network, Support, Voip, Office
1996 - 1998
job
Network Support Officer
Liverpool Hope University.
Network and Technical support to over 2000 users on/off site using Novell, GroupWise E-Mail and a wide range
of applications.
• Network and E-Mail Administration
• Installation/Configuration/Administration of network file servers and remote networking over 10 sites.
• Rolled out Windows upgrade across campus.
of applications.
• Network and E-Mail Administration
• Installation/Configuration/Administration of network file servers and remote networking over 10 sites.
• Rolled out Windows upgrade across campus.
Administration, Networking, Windows, Network, Support
My education
1993
-
2000
Liverpool Hope University College
Bachelor of Philosophy Degree (part time), Information Technology
Bachelor of Philosophy Degree (part time), Information Technology
1990
-
1992
West Cheshire College
HND, B-TEC National in Electronic Engineering and Computer Technology
HND, B-TEC National in Electronic Engineering and Computer Technology
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