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jobs
Emma Davies Williams
,
Llandudno Junction, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2018 - ?
job
Victim Support - Mental Health and Wellbeing Caseworker
unknown.
In this, my current role, I support Victims of Crime who suffer with Mental Health problems across North wales. Having been assessed by a Victim Care Officer, victims are referred to me for emotional and practical support. I spend time with them allowing them to talk through their feelings and help them to access specialist support and services. I work with people who are in crisis and who are sometimes suicidal, so I spend a lot of time working with CMHT's, the Police and other third sector organisations. I have also recently started recruiting volunteers to support me in my role and to allow more victims to receive support.
Support, Health, ME
2016 - 2018
job
Victim Care Officer - Victim Support
unknown.
I would make contact with victims of crime from the North Wales Area having been passed their details from North Wales Police. I would provide immediate emotional support and assess for specialist services if required. I supported people who had experienced many different types of crimes varying from the Theft of a Vehicle to the Manchester Terror Attack. I left this role for a specialist role within Victim Support.
Support
2015 - 2016
temp
Customer Advisor
Student Finance Wales.
This role involved advising students, their families, higher and further education providers on funding available to students in a call centre environment. This also involves ensuring paperwork required to approve payments are in place along with ensuring all checks are made to ensure payments are released. This role requires excellent customer service skills and empathy for the customer along with working with up to five different systems to ensure that the correct information is available for the customer.
Customer service, Service, UP
2013 - 2015
job
Project Worker
PSS Wales.
My role as a Project Worker involved supporting service users and carers in the Adult Placement project. I supported placements across North Wales and did this by monitoring the progress of the placement on a 4-6 weekly basis and providing support in emergency situations when required. I also assessed new service users and carers coming into the scheme and create comprehensive reports and assessments in order for a match to be made between service user and carer. I worked closely with the local authority across several departments and also with other third sector organisations.
Alongside this I recruited and assessed new carers taking them through a rigorous assessment process. This involved interviewing, seeking references and carrying out DBS checks.
Alongside this I recruited and assessed new carers taking them through a rigorous assessment process. This involved interviewing, seeking references and carrying out DBS checks.
Service, Support, Monitoring, Assessment
2012 - 2013
job
Business Support Officer
Conwy County Borough Council.
I was employed by Conwy County Borough Council to provide Business Support to the Children and Families Team. I was responsible for completing minutes, reports and various other documents on behalf of the social work team. This required contact with different agencies, children and their parents, foster carers and social work staff. This required a high level of accuracy and confidentiality due to the nature of the work.
Support, Social
2011 - 2011
temp
Temp Admin Assistant
Conwy County Borough Council, Environment and Technical Services.
This assignment involved answering the increased volume of calls coming into the department following the changes in the refuse collection schedule in the county.
It also involved face to face contact with the public, dealing with cash, issuing
recycling permits, filing and general admin tasks.
It also involved face to face contact with the public, dealing with cash, issuing
recycling permits, filing and general admin tasks.
It
2010 - 2011
job
Checkout Operator
Asda Llandudno.
I worked at Asda Llandudno as a checkout operator during the evenings and weekends during my second year at university. This involved face to face contact with the public and taking payments.
2007 - 2010
job
Community Fire Safety Practitioner
unknown.
Conwy County Area, North Wales Fire and Rescue Service
This role involved visiting members of the public in their homes to provide fire safety advice and information, and the provision of equipment if required. The role required me to work independently organising my own appointments and managing my own time. A large part of this role involved liaising with other agencies such as the police, the NHS and social services. I was also required to organise 'hot spotting' in the event of serious incidents which required the organisation of targeted house to house calls in a specific area. This meant the managing of 5-10 staff, organisation of transport, equipment and supplies.
This role involved visiting members of the public in their homes to provide fire safety advice and information, and the provision of equipment if required. The role required me to work independently organising my own appointments and managing my own time. A large part of this role involved liaising with other agencies such as the police, the NHS and social services. I was also required to organise 'hot spotting' in the event of serious incidents which required the organisation of targeted house to house calls in a specific area. This meant the managing of 5-10 staff, organisation of transport, equipment and supplies.
Event, Service, Organization, Community, Safety, Social, ME
2006 - 2007
job
Conwy County Administrator, North Wales Fire and Rescue Service
unknown.
As part of an admin team of three, I provided admin support for the County Safety Manager, County Operations Manager, the Fire Safety Enforcement Officers (2), the Fire Safety Inspecting Officers (4), and also the Community Safety Practitioner. This involved compiling letters, fire safety reports and fire certificates from their notes. I also provide secretarial support as and when needed, for example organising meetings, distributing documents and purchasing equipment. I was the first point of call for visitors and staff at the Conwy County Office which involved on the spot problem solving and organisation.
Service, Support, Organization, Office, Community, Safety, Administrator, Manager
2005 - 2006
temp
Temp Admin Assistant
Adecco.
I carried out one assignment with Adecco which was at Conwy County Borough Council assisting the Welsh Language Officer. All work was carried out through the medium of Welsh. This involved minute taking, statistical analysis, attending meetings with members of the Council and general admin duties. It was then through Adecco I gained the position at the Fire Service.
Service, It
2004 - 2005
job
Admin Assistant
Conwy County Borough Council, Social Services.
Primarily a reception based role, the setting was in a day care centre for adults with learning difficulties. General admin duties were required for example letter writing, keeping records of monies collected for meals etc, the ordering of supplies, and being a first point of contact for service users their carers and families and members of the public.
Writing, Service, Reception
2003 - 2003
temp
Temp Admin Assistant
Supertemps Ltd.
Along with two short term assignments, I spent six months covering a maternity leave in the admin department at Ysgol Dyffryn Conwy, Llanrwst. All work on this placement was carried out through the medium of Welsh. General Admin duties were required, along with interaction with the students while covering reception at lunch break. Collection of money for instrumental lessons and school trips, and the banking and record keeping required.
Reception, Banking
My education
OPEN UNIVERSITY MILTON KEYNES
BSc, N/a
BSc, N/a
GLYNDWR UNIVERSITY
Unspecified, Social Welfare
Unspecified, Social Welfare
Open University
Hndhncorequivalent, Psychology and Counselling
Hndhncorequivalent, Psychology and Counselling
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