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Marie Ijeh
,
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I'm offering
A result- oriented and a BCS certified Business Analyst with over 6 years of experience delivering business critical projects within different transformation programmes in the financial, insurance, public and private sectors. Experience working in Waterfall, Agile (Scrum and Kanban) and Prince2 project environment, whilst managing internal and external stakeholders at all levels. Good understanding of regulatory, legislative and compliance frameworks.
Markets
United Kingdom
Language
English
Fluently
Ready for
My experience
2019 - ?
job
Business Analyst
GodinMartins Consultancy.
UK
Employed as a contract BA to oversee process integration.
• Completed a gap analysis, engaged with users and business stakeholders; managed expectations
• Translated stakeholder requirements into over 10 different tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams
• Coordinated system implementations through the full project lifecycle, including analysis, design, testing, deployment and handover, using Agile Scrum and Waterfall methodologies
• Liaised between the business and the implementation team to ensure that the process aligned with user requirements and business objectives
• Facilitated train the trainer training.
Key achievements
Succeeded in improving process efficiency with reduced manual intervention and identified opportunities to reduce head count by 15%.
Employed as a contract BA to oversee process integration.
• Completed a gap analysis, engaged with users and business stakeholders; managed expectations
• Translated stakeholder requirements into over 10 different tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams
• Coordinated system implementations through the full project lifecycle, including analysis, design, testing, deployment and handover, using Agile Scrum and Waterfall methodologies
• Liaised between the business and the implementation team to ensure that the process aligned with user requirements and business objectives
• Facilitated train the trainer training.
Key achievements
Succeeded in improving process efficiency with reduced manual intervention and identified opportunities to reduce head count by 15%.
Design, Scrum, Training, Agile, Deployment, User stories, Integration, Analyst, Implementation, Testing, Workflow
2019 - 2019
job
Business Analyst
Pulse, LegalZoom.
UK
Employed as a contract BA on a short-term consultancy to assist with the mapping, re-engineering, design and development of legal products for an online platform.
• Contributed to the development of the business analysis approach and deliverables, and improved the integration with other change management disciplines
• Lead requirements gathering and solutions through workshop facilitation and stakeholder engagement.
• Had ownership of traceability of analysis through development, testing, training through to business readiness and acceptance
• Working closely with the Designers and Developers to designed document workflows through different customer and product journeys
Employed as a contract BA on a short-term consultancy to assist with the mapping, re-engineering, design and development of legal products for an online platform.
• Contributed to the development of the business analysis approach and deliverables, and improved the integration with other change management disciplines
• Lead requirements gathering and solutions through workshop facilitation and stakeholder engagement.
• Had ownership of traceability of analysis through development, testing, training through to business readiness and acceptance
• Working closely with the Designers and Developers to designed document workflows through different customer and product journeys
Design, Change management, Business Analysis, Training, Management, Integration, Engineering, Analyst, Testing, Development, Workshop, Online
2018 - 2019
job
Business Analyst
unknown.
DTS, Centrica, UK
Working as a part of a team of three Business Analysts supporting the GDPR Project Manager by taking responsibility for business analysis and business process mapping using Visio. Key aspects of the role was the facilitation and collection of the record of processing from all 3rd party suppliers across the business, analysing and validating the returns, data process mapping in Visio, and regular communication and liaison with the GDPR Project Manager.
• Identifying 3rd Party Suppliers from legacy systems for contract remediation
• Reviewing 3rd party supplier's contracts to ensure they are fully compliant with GDPR requirements
• Reviewing and analysing of the GDPR regulation and extracting requirements from the regulations
• Analysing the current (AS-IS) state of compliance to GDPR, identifying any gaps with the business process and systems
• Designing TO BE business process for recording how 3rd party suppliers process data on behalf of Centrica and providing guidance to ensure its carried out in compliance with the Regulation.
• Documenting information flow and process mapping in Visio, producing an end to end data process flow map
• Stakeholder Management
Key Achievements
• Ensured that business process and systems complied with the GDPR regulations
• Successfully designed and introduced a process for the collection of a record of processing in accordance with Article 30 of the GDPR regulations.
Working as a part of a team of three Business Analysts supporting the GDPR Project Manager by taking responsibility for business analysis and business process mapping using Visio. Key aspects of the role was the facilitation and collection of the record of processing from all 3rd party suppliers across the business, analysing and validating the returns, data process mapping in Visio, and regular communication and liaison with the GDPR Project Manager.
• Identifying 3rd Party Suppliers from legacy systems for contract remediation
• Reviewing 3rd party supplier's contracts to ensure they are fully compliant with GDPR requirements
• Reviewing and analysing of the GDPR regulation and extracting requirements from the regulations
• Analysing the current (AS-IS) state of compliance to GDPR, identifying any gaps with the business process and systems
• Designing TO BE business process for recording how 3rd party suppliers process data on behalf of Centrica and providing guidance to ensure its carried out in compliance with the Regulation.
• Documenting information flow and process mapping in Visio, producing an end to end data process flow map
• Stakeholder Management
Key Achievements
• Ensured that business process and systems complied with the GDPR regulations
• Successfully designed and introduced a process for the collection of a record of processing in accordance with Article 30 of the GDPR regulations.
Business Analysis, Project Manager, GDpr, Stakeholder Management, Management, Contracts, Compliance, Visio, Analyst, Process Mapping, Contracts, Manager, Processing
2016 - 2018
job
Business Analyst
Santander.
UK
• Worked as a Business Analyst on GDPR projects, ensuring that the business process and systems complied with GDPR
• Proactively undertaking, leading and galvanising activities to secure project objectives
• Writing business/technical requirements and conducting due diligence to obtain sign-off
• Engaged with and influencing mid to senior level stakeholders
• Identifying all data across the different systems and creating data dictionary (Data feed) showing the structure of the data contained within a system. Designed data flow diagrams and models showing the movement of data across systems.
• Supported the development and delivery phases, provided expert assistance to resolve problems during UAT, offering post-implementation support and documented go-live issues
• Maintained high quality project documentation, including approved requirements, use cases, swim lane diagrams, data models, process models and the risks and issues log
Key achievements
• Successfully redesigned a new business process for collecting, recording, processing and storing personal data that aligned with the GDPR regulation.
• Identified process bottlenecks, developed solutions and implemented new, improved processes and policies
• Worked as a Business Analyst on GDPR projects, ensuring that the business process and systems complied with GDPR
• Proactively undertaking, leading and galvanising activities to secure project objectives
• Writing business/technical requirements and conducting due diligence to obtain sign-off
• Engaged with and influencing mid to senior level stakeholders
• Identifying all data across the different systems and creating data dictionary (Data feed) showing the structure of the data contained within a system. Designed data flow diagrams and models showing the movement of data across systems.
• Supported the development and delivery phases, provided expert assistance to resolve problems during UAT, offering post-implementation support and documented go-live issues
• Maintained high quality project documentation, including approved requirements, use cases, swim lane diagrams, data models, process models and the risks and issues log
Key achievements
• Successfully redesigned a new business process for collecting, recording, processing and storing personal data that aligned with the GDPR regulation.
• Identified process bottlenecks, developed solutions and implemented new, improved processes and policies
Writing, GDpr, Due Diligence, Support, Analyst, Implementation, Development, Go, Processes, Processing
2014 - 2016
job
Business Analyst
Royal Bank of Scotland.
UK
• Worked as the Business Analyst on the Williams & Glyn Programme. The work stream was tasked with enhancing the banks bespoke payment system as part of the process of separating Royal Bank of Scotland's from Williams & Glyn bank as well as developing a CRM system for the customers and workflow.
• Lead cross-functional teams to analyse and understand the operational impacts and opportunities for the payment systems changes. Redirected technology master plan toward a forward-thinking approach
• Set up all the key users on the CRM system where tasks were disseminated and reports analysed to improve work flow process.
• Gathered, analysed, prioritised and documented functional and non-functional requirements and prepared the As-Is and To-Be process maps
• Acted as Proxy Product Owner, responsible for managing the product backlog and ensuring that items were broken down into more detailed user stories and acceptance criteria
• Identified and Analysed AS-IS business process and designed a set of TO-BE business processes for the payments team, which acted as part of the TOM
Key achievements
• Successfully upgraded the payment solution and separated processing of payments for Royal Bank of Scotland and Williams & Glyn banks
• Developed and implemented a BACS, CHAPS, Faster Payments, SWIFT and SEPA, process which enabled faster processing of high volume payments and ensured business user satisfaction
• Worked as the Business Analyst on the Williams & Glyn Programme. The work stream was tasked with enhancing the banks bespoke payment system as part of the process of separating Royal Bank of Scotland's from Williams & Glyn bank as well as developing a CRM system for the customers and workflow.
• Lead cross-functional teams to analyse and understand the operational impacts and opportunities for the payment systems changes. Redirected technology master plan toward a forward-thinking approach
• Set up all the key users on the CRM system where tasks were disseminated and reports analysed to improve work flow process.
• Gathered, analysed, prioritised and documented functional and non-functional requirements and prepared the As-Is and To-Be process maps
• Acted as Proxy Product Owner, responsible for managing the product backlog and ensuring that items were broken down into more detailed user stories and acceptance criteria
• Identified and Analysed AS-IS business process and designed a set of TO-BE business processes for the payments team, which acted as part of the TOM
Key achievements
• Successfully upgraded the payment solution and separated processing of payments for Royal Bank of Scotland and Williams & Glyn banks
• Developed and implemented a BACS, CHAPS, Faster Payments, SWIFT and SEPA, process which enabled faster processing of high volume payments and ensured business user satisfaction
Swift, CRM, Product owner, User stories, Technology, Analyst, Workflow, UP, Processes, Processing
2013 - 2014
job
Business Analyst
unknown.
Nationwide, UK
• Managed requirement analysis, implementation and user acceptance testing for an end user improvement project tasked with enhancing the online banking platforms (desktop and mobile).
Key achievements
• Delivered a bespoke online banking system used by millions of customers for product search, payment transactions, opening accounts; the enhanced system reduced customer complaint by 80% and reduced payment transaction failures.
• Successfully created improved business process, proposed viable solutions to critical business challenges, having identified and analysed issues and evaluated their impact
• Managed requirement analysis, implementation and user acceptance testing for an end user improvement project tasked with enhancing the online banking platforms (desktop and mobile).
Key achievements
• Delivered a bespoke online banking system used by millions of customers for product search, payment transactions, opening accounts; the enhanced system reduced customer complaint by 80% and reduced payment transaction failures.
• Successfully created improved business process, proposed viable solutions to critical business challenges, having identified and analysed issues and evaluated their impact
Banking, Analyst, Implementation, Testing, Search, Online
My education
University College UCL
Masters, Law
Masters, Law
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