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Support Engineer
Bharath Rajendra
,
London
Experience
Other titles
Skills
I'm offering
Seeking an opportunity to invest existing skills and experience in a forward thinking organization in order to drive business objectives while pursuing further professional development toward long term goals.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
IT Support Engineer
DELOITTE NSE.
and meet the needs of the business and to meet the objectives, of the IT Department by providing Second line Software and Hardware support to users both office and remote based including proactive advice and training.
Assisting users with Installation, configuration and administration of desktop and laptop PC's and tablets (Including Apple MacBook's), printer hardware & mobility devices and remote tools.
Also responsible for providing an extremely high level customer focused On-site support services to all member firms, also managing Event IT support which required onsite/offsite.
Dealing with major Incidents & Problems management escalations.
Troubleshooting underlying issues occurring with Microsoft Windows 10, MAC OS High Sierra/Mojave, Microsoft Office 2013 / Office 365 applications including administration
Also develop, implement and documents test plans for IT software, systems and computer Software using quality standards and validation techniques;
Making recommendations concerning software/system quality;
Examining IT system for potential threats to its security and integrity and draws up plans for disaster recovery if security is compromised;
Dealing with and reports on breaches in security.
Providing advice and assistance in the procurement, provision, delivery, installation, maintenance and use of IT systems and their environments;
Examine existing business models and flows of data and designs functional specifications and test plans for new systems in order to meet user's needs;
Performing research analyses, evaluating and monitor network infrastructure and performance issues.
Assisting users with Installation, configuration and administration of desktop and laptop PC's and tablets (Including Apple MacBook's), printer hardware & mobility devices and remote tools.
Also responsible for providing an extremely high level customer focused On-site support services to all member firms, also managing Event IT support which required onsite/offsite.
Dealing with major Incidents & Problems management escalations.
Troubleshooting underlying issues occurring with Microsoft Windows 10, MAC OS High Sierra/Mojave, Microsoft Office 2013 / Office 365 applications including administration
Also develop, implement and documents test plans for IT software, systems and computer Software using quality standards and validation techniques;
Making recommendations concerning software/system quality;
Examining IT system for potential threats to its security and integrity and draws up plans for disaster recovery if security is compromised;
Dealing with and reports on breaches in security.
Providing advice and assistance in the procurement, provision, delivery, installation, maintenance and use of IT systems and their environments;
Examine existing business models and flows of data and designs functional specifications and test plans for new systems in order to meet user's needs;
Performing research analyses, evaluating and monitor network infrastructure and performance issues.
Mac, UP, Performing, PC, Office, Software, Hardware, Infrastructure, Support, It, Security, Administration, Network, Windows, Test, Management, Procurement, Event, Training, Research, Office 365, It support
2015 - 2018
job
SUPPORT ENGINEER, MICROSOFT GLOBAL TECHNICAL SUPPORT CENTER
MAGNA INFOTECH.
INDIA
Oversee all IT Operations deliverables and projects, maintaining uptime, reliability, and quality
Working hands-on with Microsoft Azure technologies providing support to remote teams of Engineers and Leads
Facilitate and support architectural discussions with internal customers to understand business requirements in order to assist in the selection and customization of cloud reference architectures to guide the development of "born in the cloud" applications
Assess a diverse operational landscape and determine industry best practices using Microsoft Azure cloud tools for automation and orchestration of the compute environment
Provide Microsoft Azure cloud security strategic vision that enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations
Planning, designing, and developing a Cloud environment with the use of O365 and Azure services.
Creating and Managing Operating Systems: Windows Sever 2003/2008/2012/2016, Windows 7/10, Red Hat Enterprise Linux
Collaborate with executive management and department leaders to assess near- and long-term Cloud capacity needs.
In-depth knowledge of Azure; infrastructure, platform and software services, including Compute, Storage, Networking, Big Data Analytics, Power BI, Enterprise Management Suite, Azure Portal, DPOR
Other Packages: On-Premises Active Directory, Azure Active Directory, Managing permissions using Role Based Access (RBAC), Microsoft Office 365, Antivirus, Networking, Mobile Device Management, Enterprise Management Suite, Digital Partner of Record and setting-up Marketplace service Access Points, Firewall & Switches.
Managing billing activities for Enterprise Agreement, Microsoft Partner's and Cloud Solution Providers (Direct/Indirect)
Client facing sales experience: able to win client confidence, deliver customer demonstrations with credibility and professional authority.
Strong understanding of infrastructure fundamentals: IP services (DNS, DHCP, IPSEC, IPv6) & networking concepts.
Knowledge of VPN/LAN/WAN and Cloud networking technologies.
Consistently meeting target experience in a sales and solutions environment.
Ability to write detailed and complex business cases and proposals, Documentation & Management skills.
Demonstrated the ability to work as a team player as part of a global IT support organization and also to work unsupervised to high standards where necessary
Experienced in working in a demanding environment with a customer focused approach
Oversee all IT Operations deliverables and projects, maintaining uptime, reliability, and quality
Working hands-on with Microsoft Azure technologies providing support to remote teams of Engineers and Leads
Facilitate and support architectural discussions with internal customers to understand business requirements in order to assist in the selection and customization of cloud reference architectures to guide the development of "born in the cloud" applications
Assess a diverse operational landscape and determine industry best practices using Microsoft Azure cloud tools for automation and orchestration of the compute environment
Provide Microsoft Azure cloud security strategic vision that enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations
Planning, designing, and developing a Cloud environment with the use of O365 and Azure services.
Creating and Managing Operating Systems: Windows Sever 2003/2008/2012/2016, Windows 7/10, Red Hat Enterprise Linux
Collaborate with executive management and department leaders to assess near- and long-term Cloud capacity needs.
In-depth knowledge of Azure; infrastructure, platform and software services, including Compute, Storage, Networking, Big Data Analytics, Power BI, Enterprise Management Suite, Azure Portal, DPOR
Other Packages: On-Premises Active Directory, Azure Active Directory, Managing permissions using Role Based Access (RBAC), Microsoft Office 365, Antivirus, Networking, Mobile Device Management, Enterprise Management Suite, Digital Partner of Record and setting-up Marketplace service Access Points, Firewall & Switches.
Managing billing activities for Enterprise Agreement, Microsoft Partner's and Cloud Solution Providers (Direct/Indirect)
Client facing sales experience: able to win client confidence, deliver customer demonstrations with credibility and professional authority.
Strong understanding of infrastructure fundamentals: IP services (DNS, DHCP, IPSEC, IPv6) & networking concepts.
Knowledge of VPN/LAN/WAN and Cloud networking technologies.
Consistently meeting target experience in a sales and solutions environment.
Ability to write detailed and complex business cases and proposals, Documentation & Management skills.
Demonstrated the ability to work as a team player as part of a global IT support organization and also to work unsupervised to high standards where necessary
Experienced in working in a demanding environment with a customer focused approach
Storage, Security, It, Support, Infrastructure, Development, BEE, Software, Azure Active Directory, DNS, Office, Business cases, Enterprise, WAN, Guide, Power, Portal, UP, Cloud, It support, Innovation, Office 365, Azure, Big Data, Power BI, Microsoft azure, Automation, Linux, Active Directory, Networking, Management, Analytics, Sales, Windows, Firewall, Service
2011 - 2014
job
TECHNICAL SUPPORT ENGINEER
CITRIX RESEARCH AND DEVELOPMENT.
INDIA
Experience in Infrastructure Management System which includes support,
administration, maintenance, troubleshooting, debugging and performance enhancement; from Capturing of business requirements, Analysis, Design Phase and Citrix Component Integration.
Knowledge on Citrix XenApp (All Versions), Citrix XenDesktop (All Versions), Provisioning services, Citrix Receiver, NetScaler, and Windows Active Directory.
Handling the frontline team with providing solutions based on Citrix related issues
Analyzing the Citrix and windows related traces and dumps to provide the root cause analysis. understanding of TCP/IP protocols, DHCP and DNS
Handle all customer aspects, potentially stressful situations effectively and escalate issues as appropriate. Isolating the Windows related issues.
Providing access to applications to the users through Citrix & Active Directory
Handle all customer aspects, potentially stressful situations effectively and escalate issues as appropriate.
Training new team members on various Citrix Products. Troubleshooting the windows group policy issues to check the logon delay.
Work closely and integrate with Escalation and Dev-analyses team.
Creating and maintaining security groups and configuring print queues, supporting desktop printers
Reproducing issues in-house in Lab environment to replicate customer behavior, resolves the issue by testing and performing troubleshooting and implementing hotfix recommended.
Implement policies, procedures, and technologies to ensure Citrix system security through secure system access, monitoring, control, and routine security evaluations.
Review and deploy new Citrix patches and software updates according to best practices.
Experience in Infrastructure Management System which includes support,
administration, maintenance, troubleshooting, debugging and performance enhancement; from Capturing of business requirements, Analysis, Design Phase and Citrix Component Integration.
Knowledge on Citrix XenApp (All Versions), Citrix XenDesktop (All Versions), Provisioning services, Citrix Receiver, NetScaler, and Windows Active Directory.
Handling the frontline team with providing solutions based on Citrix related issues
Analyzing the Citrix and windows related traces and dumps to provide the root cause analysis. understanding of TCP/IP protocols, DHCP and DNS
Handle all customer aspects, potentially stressful situations effectively and escalate issues as appropriate. Isolating the Windows related issues.
Providing access to applications to the users through Citrix & Active Directory
Handle all customer aspects, potentially stressful situations effectively and escalate issues as appropriate.
Training new team members on various Citrix Products. Troubleshooting the windows group policy issues to check the logon delay.
Work closely and integrate with Escalation and Dev-analyses team.
Creating and maintaining security groups and configuring print queues, supporting desktop printers
Reproducing issues in-house in Lab environment to replicate customer behavior, resolves the issue by testing and performing troubleshooting and implementing hotfix recommended.
Implement policies, procedures, and technologies to ensure Citrix system security through secure system access, monitoring, control, and routine security evaluations.
Review and deploy new Citrix patches and software updates according to best practices.
Security, NetScaler, Performing, Monitoring, Software, Testing, Infrastructure, Citrix, Support, TCP/IP, Design, DNS, Windows, Integration, Management, Active Directory, Print, Training, Administration
My education
MAHATMA GANDHI UNIVERSITY
Bachelors, COMMERCE
Bachelors, COMMERCE
VINAYAKA MISSION UNIVERSITY
N/a, ELECTRONICS AND COMMUNICATIONS ENGINEERING
N/a, ELECTRONICS AND COMMUNICATIONS ENGINEERING
HIGH SCHOOL RAJAJINAGAR PARENTS ASSOCIATION
N/a, N/a
N/a, N/a
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