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jobs
Community Manager / Moderator / QA Localization
Barbara Vos
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced Community Manager with a demonstrated history of working in the marketing and videogame industry. Fluent in Dutch and English. Works remotely or in-house, independent with strong customer service background. Enjoys writing, proofing and editing. SEO and keyword research experience.
Skilled in Online Research, Account Management, Data Entry, Specific Translation, Facebook, Social Media Platforms, eBay Sales, Auction Writing, Customer Support, SEO Writing, Senior QA Testing, Software Testing, Graphic Design, Videogames, E-commerce, Auction Writing, Sales/Trading, Systematic Reviews, Collaborative Problem Solving and Communication. Strong media professional with a Bachelor's degree focused in Fine and Studio Arts from London South Bank University, and certified translator Dutch.
Currently getting certified in Online Moderation and Cyber Security.
MS office, Zendesk, JIRA, devtrack, Adobe.
Skilled in Online Research, Account Management, Data Entry, Specific Translation, Facebook, Social Media Platforms, eBay Sales, Auction Writing, Customer Support, SEO Writing, Senior QA Testing, Software Testing, Graphic Design, Videogames, E-commerce, Auction Writing, Sales/Trading, Systematic Reviews, Collaborative Problem Solving and Communication. Strong media professional with a Bachelor's degree focused in Fine and Studio Arts from London South Bank University, and certified translator Dutch.
Currently getting certified in Online Moderation and Cyber Security.
MS office, Zendesk, JIRA, devtrack, Adobe.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Fluently
Dutch
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
Community Manager/SEO Writer
We Are Social.
Generate appropriate responses throughout the community
Provide customer service and troubleshooting
Generate weekly reports, meetings and gather numbers on the social media platforms and engagement in the gaming
community
Support the product and engage with community members
Freelance SEO writing for online galleries and art exhibitions
Provide customer service and troubleshooting
Generate weekly reports, meetings and gather numbers on the social media platforms and engagement in the gaming
community
Support the product and engage with community members
Freelance SEO writing for online galleries and art exhibitions
Social Media, Seo, Writing, Customer service, Service, Support, Community, Online, Manager, Social
2013 - 2019
freelance
Freelance Editor Dutch/SEO writer
unknown.
Responsible for online content translations
Translated/edited web content and terminology
Reported errors/issues in game text and localised script testing
Online article writing and translating manuals
Translated/edited web content and terminology
Reported errors/issues in game text and localised script testing
Online article writing and translating manuals
Seo, Web content, Writing, Content, Testing, Web, Online
2018 - 2018
job
Consumer Support Specialist
Sony Interactive Entertainment Europe.
(contracted)
Tier 3 support on account management PSN Network
Handling queries from call centers
Deal with incoming tickets and generate the right response
Troubleshoot and investigate sensitive issues regarding accounts and moderation
Issue refunds and investigate unauthorized transactions on accounts
Retrieve information on hacked/compromised user accounts
Check content in PlayStation Store regarding transactions on user accounts
Provide excellent and professional customer service
Tier 3 support on account management PSN Network
Handling queries from call centers
Deal with incoming tickets and generate the right response
Troubleshoot and investigate sensitive issues regarding accounts and moderation
Issue refunds and investigate unauthorized transactions on accounts
Retrieve information on hacked/compromised user accounts
Check content in PlayStation Store regarding transactions on user accounts
Provide excellent and professional customer service
Account management, Customer service, Management, Content, Network, Service, Support
2017 - 2018
job
Auction Listing Writer
Stuff U Sell.
Write and create, proofread/edit eBay listings according to company procedure
Estimate value fashion/auction items
Indicate sale probability and work with weekly listing targets
Gained experience in customer service and customer tickets
Proofread/edit documents
Estimate value fashion/auction items
Indicate sale probability and work with weekly listing targets
Gained experience in customer service and customer tickets
Proofread/edit documents
Fashion, Customer service, Service, Ebay
2016 - 2016
job
QA Localization Tester Dutch
Pole to Win Europe.
Tested localized video games in the Dutch language
Gained experience in registering and reporting localised bugs
Proofread and translated documents
Gained experience in registering and reporting localised bugs
Proofread and translated documents
Video, QA, Localization
2014 - 2014
job
Administrative HR assistant
Language Recruitment Online.
Recruited /approached and booked interpreters and translators
Provided polite and professional customer service
Took charge of online database /archive system
Admin tasks involving updating Excel sheets and database
Assisted with accounts payable
Responsible for social media and additional marketing tasks
Provided polite and professional customer service
Took charge of online database /archive system
Admin tasks involving updating Excel sheets and database
Assisted with accounts payable
Responsible for social media and additional marketing tasks
Social Media, Marketing, Excel, Database, Customer service, Service, Online, Social
2011 - 2012
job
QA Localization Tester Dutch
unknown.
Tested localised video games in the Dutch language
Registered and reported system bugs
Proofread documents and edited text files to amend the localised texts
Provide translations and additional text changes for proof-readers
Registered and reported system bugs
Proofread documents and edited text files to amend the localised texts
Provide translations and additional text changes for proof-readers
Video, QA, Localization
2010 - 2010
job
QA Localization Tester Dutch
Babel Media / Testronic Laboratories.
Received full time training in localization QA testing
Tested localised video games in the Dutch language for diverse platforms and consoles
Registered and reported system bugs
Proofread documents and edited text files to amend the localised texts
2
Tested localised video games in the Dutch language for diverse platforms and consoles
Registered and reported system bugs
Proofread documents and edited text files to amend the localised texts
2
Video, Training, QA, Testing, Localization
My education
2012
-
2015
London Southbank University
Bachelors, Art
Bachelors, Art
2012
-
2014
Kensington and Chelsea College
HND, Art
HND, Art
2012
-
2014
City AND Guilds
N/a, N/a
N/a, N/a
2012
Academy of Rotterdam
Hnd, Graphic Design
Hnd, Graphic Design
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