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Senior
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0
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Strong IT and Database support including SQL and PHP application design
Thomas McMahon
,
Worksop, United Kingdom
Experience
Other titles
Skills
I'm offering
Most recently I have been designing, building and implementing a SQL Database with a PHP front end application for managing pharmacy prescriptions. I have come a long way from my roots in 1st line IT support but worked up through the levels of support to server administrator and then branched in my speciality, that is Database and Application support.
I have worked most recently for a software company who provide a hosted CRM solution to the building industry. I was heavily involved in the pre and post sale support including major customisation's (XAML, SQL and HTML).
I am now self employed and taking on new projects including data migrations, web design, IT support and SQL Server support.
I work hard, I'm not put off by a difficult scenario or something I may not have done before, I have an ability to see the end result desired by the customer and find the best way there. I have always liked a challenge!
I have worked most recently for a software company who provide a hosted CRM solution to the building industry. I was heavily involved in the pre and post sale support including major customisation's (XAML, SQL and HTML).
I am now self employed and taking on new projects including data migrations, web design, IT support and SQL Server support.
I work hard, I'm not put off by a difficult scenario or something I may not have done before, I have an ability to see the end result desired by the customer and find the best way there. I have always liked a challenge!
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2014 - ?
job
Software Support Technician
Salesachiever.
Main Duties:
• Level 1 and 2 support of Saleachiever Software with SQL Backend
• Administration of SQL Server manager
• Multi National Client Support for the software
• Custom Changes to SQL Databases using Queries, Stored Procedures, Triggers and Scheduled Tasks.
• Daily Management of tickets through Zendesk ticket manager.
• Customizing and troubleshooting Crystal Reports, SQL Server 2008/12 and Sybase 08/11
• Scripting using primarily SQL however integrating this with XAML also.
• Level 1 and 2 support of Saleachiever Software with SQL Backend
• Administration of SQL Server manager
• Multi National Client Support for the software
• Custom Changes to SQL Databases using Queries, Stored Procedures, Triggers and Scheduled Tasks.
• Daily Management of tickets through Zendesk ticket manager.
• Customizing and troubleshooting Crystal Reports, SQL Server 2008/12 and Sybase 08/11
• Scripting using primarily SQL however integrating this with XAML also.
Sql, Backend, Administration, SQL Server, Scripting, Management, Support, Stored procedures, Software, Server, XAML, Sybase, Zendesk, Backend, Manager, Sql server 2008
2013 - 2014
freelance
IT Consultant
Afinite.
Main Duties:
• All levels of support
• Administration of all windows environments using DHCP, DNS, Exchange, Managing Active directory and error logs
• Administration of Microsoft Windows XP, 7 and Server 2003, server 2008, SBS server
• Installation and administration of Microsoft Office 365 including migration to the cloud based systems.
• Network and infrastructure analysis and base lining
• Configuring backup solutions and network technologies including NAS' Switches and Routers.
• Continuing to display excellent customer relations and the skills required, verbal written and an ability to represent the company competently
• All levels of support
• Administration of all windows environments using DHCP, DNS, Exchange, Managing Active directory and error logs
• Administration of Microsoft Windows XP, 7 and Server 2003, server 2008, SBS server
• Installation and administration of Microsoft Office 365 including migration to the cloud based systems.
• Network and infrastructure analysis and base lining
• Configuring backup solutions and network technologies including NAS' Switches and Routers.
• Continuing to display excellent customer relations and the skills required, verbal written and an ability to represent the company competently
It, XP, NAS, Server, Office, Backup, Infrastructure, Support, IT Consultant, Administration, DNS, Network, Windows, Exchange, Active Directory, Cloud, Office 365
2011 - 2013
job
Support Technician
Quadris LLP.
Main Duties:
• All levels of support
• Administration of all windows environments using DHCP, DNS, Exchange, Managing Active directory and error logs
• Administration of Microsoft Windows XP, 7 and Server 2003, server 2008, SBS server
• Customer Account Management
• Project Management
• IPad, IPhone support and setup
• Imaging and machine roll outs
• PC and Server Rebuilds
• Customer response via email, phone remote support and on-site visits
• Business representation via on-site visits
• Critical backup management using programmes such as Backup Exec.
• Virus removal and centrally managed anti-virus administration
• Anti-virus roll out
• Domain switchovers/ management
• Network device integration including Draytek Firewalls, ADSL and VDSL routers and network switches
• Thin Client machine roll out and troubleshooting
• Server installations and Administration
• Printer and projector maintenance
• Managing printer quotas and Anti-Virus updates
• Application support including Microsoft office
• Exposure to Cisco technologies including ASA's and VPN setups
• All levels of support
• Administration of all windows environments using DHCP, DNS, Exchange, Managing Active directory and error logs
• Administration of Microsoft Windows XP, 7 and Server 2003, server 2008, SBS server
• Customer Account Management
• Project Management
• IPad, IPhone support and setup
• Imaging and machine roll outs
• PC and Server Rebuilds
• Customer response via email, phone remote support and on-site visits
• Business representation via on-site visits
• Critical backup management using programmes such as Backup Exec.
• Virus removal and centrally managed anti-virus administration
• Anti-virus roll out
• Domain switchovers/ management
• Network device integration including Draytek Firewalls, ADSL and VDSL routers and network switches
• Thin Client machine roll out and troubleshooting
• Server installations and Administration
• Printer and projector maintenance
• Managing printer quotas and Anti-Virus updates
• Application support including Microsoft office
• Exposure to Cisco technologies including ASA's and VPN setups
Windows, XP, PC, Server, Office, Backup, Support, DNS, Network, Project Management, Integration, Management, Cisco, Exchange, Active Directory, Account management, Administration
2010 - 2011
job
Onsite IT Support technician
Dataspire Solutions.
Main Duties:
• All levels of support for students and staff
• User account creation and general AD maintenance
• Imaging and machine roll outs
• Various areas of Microsoft Support including Office
• Backup and restore user data
• User and technician training
• Virus removal
• Printer and projector maintenance
• Use of Microsoft Windows XP, 7 and Server 2003
• All levels of support for students and staff
• User account creation and general AD maintenance
• Imaging and machine roll outs
• Various areas of Microsoft Support including Office
• Backup and restore user data
• User and technician training
• Virus removal
• Printer and projector maintenance
• Use of Microsoft Windows XP, 7 and Server 2003
It support, Training, Windows, It, Support, Backup, Office, Server, XP
2010 - 2010
job
Littlefish IT Support
unknown.
Job Role: Support technician
Main Duties:
• 1st Line support for a multitude of users
• Field engineer experience visiting clients sites
• Answering client calls and troubleshooting issues
• Resolving software and hardware issues both over the phone and with remote access
• Logging and escalating tickets when necessary with call logging software
Main Duties:
• 1st Line support for a multitude of users
• Field engineer experience visiting clients sites
• Answering client calls and troubleshooting issues
• Resolving software and hardware issues both over the phone and with remote access
• Logging and escalating tickets when necessary with call logging software
It support, It, Support, Hardware, Software
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