Hands on Project Director and Manager with a broad skills base in digital and software
Epsom, United Kingdom
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Ongoing relation / part-time
week, leading the PM team and overseeing all projects.
In addition, working with the leadership team I managed the planning, client
requirements, and UX stage of their biggest project to date, helping our client to steer a huge business transformation project which would bring much of their day to day customer transactions online. Following this role, I stepped away from career to give attention to family priorities and explore a new creative venture allowing more flexibility and work-life balance.
During my time with Toyota I introduced smarter working approaches for the local teams, increasing productivity and team satisfaction. I also created structure, tracking and visibility of all workstreams across the media, creative and client teams for the first time, by consolidating all concurrent strands of activity into one tool and devising a manageable solution to plan track and forecast against this for both the team and the client.
SPIKA is a technology agency focussing on consumer engagement solutions. In my role at SPIKA I was responsible for the success and profitability of all delivery project workstreams while also being very hands-on as a Programme Manager and client lead for our key clients.
I started in this role to take ownership of the global Disney Movie Rewards programme of work which now has over 14m members within the United States alone. SPIKA build and maintain the platform for this global CRM loyalty scheme and so my remit covered
roadmap planning and delivery of new feature development work, support of the existing software, and consultancy to assist our
clients in realising their business objectives.
In my time with SPIKA the scope of business with this client grew hugely, as did my responsibilities which encompassed all delivery
projects company-wide including SPIKA's proprietary consumer engagement platform. This was a hugely diverse role which spanned the minutiae of tech, design and UX details at the project level, right up to supporting the Directors with overall business strategy.
This was also a very technically involved role, I worked closely with the design and technical leads and development teams both within SPIKA and our clients, and also the many third parties we work with. I am frequently the main project driver and communication
hub for all programme partners. This role requires an in-depth understanding of our product solutions and our clients' businesses,
marketing strategies, and internal systems, ensuring that we work in partnership with them and they trust us to represent them in all
Recent project examples:
- Bacardi-Martini Group Global Consumer Engagement Platform: Set up, roll out and integration of SPIKA's proprietary
consumer engagement platform to power new standardised and centralised brand portfolio and campaign digital activity and consumer data management globally. Established a new service model offering within SPIKA for this account.
- Disney Movies Anywhere: Complex and high pressure project involving both Disney and Apple in the US to launch an
industry changing platform allowing users to watch their purchased Disney movies on any device.
I worked part time in this role so that I could be more involved in the care of my children while they are still young. I took maternity
leave from this role from May 2014-Sept 2015.
BSc Hons, Applied Computational Linguistics
Group Diploma, Marketing, Advertising and PR
Certification, (equivalent to A level), 7 honour grades
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