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Senior
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0
jobs
Programme/project/change manager
Vicky Robinson
,
Welford, United Kingdom
Experience
Other titles
Skills
I'm offering
An influential Change Agent with extensive experience advising on, designing and programme managing organisational transformation. With full ownership of end-to-end programme delivery, has successfully led engagement across the management hierarchy, including C-level.
Highly credible and motivated leader with proven organisational and prioritisation abilities. Areas of expertise include all aspects of programme management, stakeholder engagement, operating model design, process architecture and business readiness.
An effective communicator, with a breadth of knowledge gained from working with both public sector and commercial clients.
Highly credible and motivated leader with proven organisational and prioritisation abilities. Areas of expertise include all aspects of programme management, stakeholder engagement, operating model design, process architecture and business readiness.
An effective communicator, with a breadth of knowledge gained from working with both public sector and commercial clients.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - ?
freelance
Associate
easyJet and easyJet holidays.
Engaged as a consultant supporting business readiness activities, in preparation for delivery of a new commercial IT platform. Retained following closure of this programme and completed a business readiness assessment of a project to implement a financial revenue accounting system, before being appointed operating model lead for a new holidays business.
* Facilitated sessions with the existing outsourced supplier to understand and document the as-is processes and used this knowledge to develop a comprehensive view of the business capabilities, with supporting process architecture and the associated resourcing and technology requirements.
* Led on documenting the decisions, implications and actions for the transition plan through facilitation of sessions with functional leads and the existing outsourced supplier.
* Took on the role of programme delivery lead for customer operations to provide a foundation for a newly appointed director including establishing the project governance, development of a baseline customer journey and strategy for launch and undertook extensive stakeholder engagement to define group services.
Lane4 & EY
Subject matter expert appointed to plan and programme manage elements of a multi-million-pound leadership and cultural development programme in the Metropolitan Police Service. Subsequently engaged by Lane4, a people development consultancy working with Ernst & Young, to take responsibility for coordination of consultants and suppliers, programme set-up, management and governance, subject matter expertise and organisational insight, and oversight of behavioural change initiatives.
* Coordinated and led delivery of a successful £2m leadership development program pilot to over 5,000 personnel, acted as liaison between the managed service provider, the client and supplier.
* Increased profile of the pilot and traction with senior management through regular communication and performance analysis. This included monthly briefing papers highlighting progress and metrics on attendance.
* Led briefing events with programme designers and deliverers to educate about the culture and requirements of the police.
* Responsible for programme managing the design of a multi-faceted leadership programme for to 10,500 leaders, and event managing engagement events with senior leaders including a Summit for the top 50 and a Conference for 180.
* Increased course uptake by taking a trouble-shooting role within an EY Surge Team to identify and resolve delivery management issues during delivery. Altered the way coaching slots were allocated to reduce incidence of course cancellations and resolved issues with participant engagement by reviewing and enhancing communication material.
Essex Police
* Conducting a review of public protection in Essex Police with Capita Transformation, leading on people related improvements. Enhanced the working environment by increasing awareness of occupational health support and supported development of a recommended future operating model.
* Facilitated sessions with the existing outsourced supplier to understand and document the as-is processes and used this knowledge to develop a comprehensive view of the business capabilities, with supporting process architecture and the associated resourcing and technology requirements.
* Led on documenting the decisions, implications and actions for the transition plan through facilitation of sessions with functional leads and the existing outsourced supplier.
* Took on the role of programme delivery lead for customer operations to provide a foundation for a newly appointed director including establishing the project governance, development of a baseline customer journey and strategy for launch and undertook extensive stakeholder engagement to define group services.
Lane4 & EY
Subject matter expert appointed to plan and programme manage elements of a multi-million-pound leadership and cultural development programme in the Metropolitan Police Service. Subsequently engaged by Lane4, a people development consultancy working with Ernst & Young, to take responsibility for coordination of consultants and suppliers, programme set-up, management and governance, subject matter expertise and organisational insight, and oversight of behavioural change initiatives.
* Coordinated and led delivery of a successful £2m leadership development program pilot to over 5,000 personnel, acted as liaison between the managed service provider, the client and supplier.
* Increased profile of the pilot and traction with senior management through regular communication and performance analysis. This included monthly briefing papers highlighting progress and metrics on attendance.
* Led briefing events with programme designers and deliverers to educate about the culture and requirements of the police.
* Responsible for programme managing the design of a multi-faceted leadership programme for to 10,500 leaders, and event managing engagement events with senior leaders including a Summit for the top 50 and a Conference for 180.
* Increased course uptake by taking a trouble-shooting role within an EY Surge Team to identify and resolve delivery management issues during delivery. Altered the way coaching slots were allocated to reduce incidence of course cancellations and resolved issues with participant engagement by reviewing and enhancing communication material.
Essex Police
* Conducting a review of public protection in Essex Police with Capita Transformation, leading on people related improvements. Enhanced the working environment by increasing awareness of occupational health support and supported development of a recommended future operating model.
Support, It platform, Processes, LED, UP, Assessment, Health, Transformation, Development, Delivery Management, Design, It, Technology, Service, Architecture, Leadership development, Leadership, Management, Event, Coaching
2014 - 2014
freelance
Consultant
Metropolitan Police Service.
Based on success in the Territorial Policing Unit, was recruited as a consultant to the Director of Performance and Assurance at Met HQ. Responsible for guiding the design of a new strategic management framework and coordinating the implementation.
* Developed a scorecard approach to organisational management, drafting project and transition plans for implementation and transformation goals.
* Ran a pilot scheme in 1 of the Boroughs, facilitating workshops with senior leaders to create a scorecard. Guided the setting of priorities and worked with inspectors to cascade the goals throughout the organisation.
* Led a facilitated discussion at a national excellence in policing conference which detailed avenues for improvement, the results of the pilot scheme and determined the impact on managerial approaches.
* Developed a scorecard approach to organisational management, drafting project and transition plans for implementation and transformation goals.
* Ran a pilot scheme in 1 of the Boroughs, facilitating workshops with senior leaders to create a scorecard. Guided the setting of priorities and worked with inspectors to cascade the goals throughout the organisation.
* Led a facilitated discussion at a national excellence in policing conference which detailed avenues for improvement, the results of the pilot scheme and determined the impact on managerial approaches.
Design, Management, Workshops, Transformation, Implementation, Organization, Strategic Management, Framework, LED
2013 - 2014
freelance
OD consultant
Essex Police.
2013 - 2014
Running concurrently with the Territorial Policing Command role, conducted a detailed review of organisational management support structures for Essex Police.
* Identified areas for improvement, including clarity and cohesiveness of strategic intent, streamlining organisational governance processes and enhanced decision making through robust analytical provision.
* Prepared and delivered a development session for all leaders Chief Inspector and above at a seminar run by the Chief Constable.
Running concurrently with the Territorial Policing Command role, conducted a detailed review of organisational management support structures for Essex Police.
* Identified areas for improvement, including clarity and cohesiveness of strategic intent, streamlining organisational governance processes and enhanced decision making through robust analytical provision.
* Prepared and delivered a development session for all leaders Chief Inspector and above at a seminar run by the Chief Constable.
Management, Support, Development, Processes
2010 - 2012
job
Management Advisor
Organisational.
Seconded to a core London team to lead reviews on operational management process and deliver specialist advice for a number of commissions. Organised and ran peer reviews in forces across the country and drafted recommendations for improvement.
* Enhanced analytical function, governance and performance management in Manchester. Achieved by implementing effective governance structures, mentoring analysts and training senior managers to use data effectively to eliminate bad behaviours. Also created process mapping from call handling to detection and understanding hand-offs between departments to improve operational efficiency.
* Enhanced analytical function, governance and performance management in Manchester. Achieved by implementing effective governance structures, mentoring analysts and training senior managers to use data effectively to eliminate bad behaviours. Also created process mapping from call handling to detection and understanding hand-offs between departments to improve operational efficiency.
Training, Mentoring, Performance Management, Management, Process Mapping
2001 - 2010
job
Head of Corporate Performance Management
Cambridgeshire Constabulary.
Promoted from analyst to create and lead a team, supporting the Chief Constable to turnaround an under-performing force.
* Built a performance management department from scratch, creating and implementing a framework for the authority.
* Developed a suite of management information and analytical support which became a Home Office case study on PM guidance for policing. Provided quantitative analysis and feedback enabling management to generate improvements to investigative services, detection rates and relations with the public.
* Built a performance management department from scratch, creating and implementing a framework for the authority.
* Developed a suite of management information and analytical support which became a Home Office case study on PM guidance for policing. Provided quantitative analysis and feedback enabling management to generate improvements to investigative services, detection rates and relations with the public.
Performance Management, Management, Turnaround, Support, Analyst, Office, Performing, Framework
My education
?
-
2000
University of Liverpool
MSc, Investigative Psychology
MSc, Investigative Psychology
?
-
1998
Loughborough University
BSc, Agile Project Management & Scrum Master
BSc, Agile Project Management & Scrum Master
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