$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Senior
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Strong operational manager with exceptional people skills and outstanding customer service
Agata Rolak
,
Feltham
Experience
Other titles
Skills
I'm offering
A talented professional with strong multi-tasking skills and a leadership style that motivates and engages in a positive way to ensure service delivery of the highest standards. Possessing varied experience in managing a diverse and deadline orientated portfolio. Throughout my career I have developed a unique skill set as a result of experience from roles such as Operations Manager, Assistant Manager, Event Consultant.
Markets
United Kingdom
Language
English
Fluently
Polish
Fluently
Ready for
Available
My experience
2016 - 2018
job
OPERATIONS MANAGER
SYNERGY PROMOTIONS LTD.
United Kingdom
• Maintaining and increasing business revenue in Heathrow Airport whilst overseeing all retail functions including sales and store operations
• Leading a team of over 100 members, monitoring staff performance appraisals, and training
• Managing a portfolio of over 40 leading beauty and liquor brands such as Chanel, Dior, Bulgari, LVMH, YSL, Coty, Puig, Ren, Fresh, Diageo, Pernod Ricard, William Grant & Sons
• Organizing, developing and implementing brand product launches and seasonal events while liaising with clients & suppliers, ensuring adequate staffing requirements
• Publishing and distributing promotional materials
• Setting up and managing social media accounts
• Achieving targets and budgets for promotional campaigns
• Providing monthly performance and sales reports to relevant clients.
• Maintaining brand image while providing exceptional customer service
• Maintaining and increasing business revenue in Heathrow Airport whilst overseeing all retail functions including sales and store operations
• Leading a team of over 100 members, monitoring staff performance appraisals, and training
• Managing a portfolio of over 40 leading beauty and liquor brands such as Chanel, Dior, Bulgari, LVMH, YSL, Coty, Puig, Ren, Fresh, Diageo, Pernod Ricard, William Grant & Sons
• Organizing, developing and implementing brand product launches and seasonal events while liaising with clients & suppliers, ensuring adequate staffing requirements
• Publishing and distributing promotional materials
• Setting up and managing social media accounts
• Achieving targets and budgets for promotional campaigns
• Providing monthly performance and sales reports to relevant clients.
• Maintaining brand image while providing exceptional customer service
Social Media, Training, Retail, Customer service, Sales, Service, Monitoring, Manager, UP, Social
2012 - 2016
job
DUTY MANAGER [HEATHROW]
ATTITUDE EVENTS.
United Kingdom
• Overseeing the compliance of the store operation to various internal policies and health and safety requirements
• Undertaking regular, methodical audits of transactions, stock and processes. Devising subsequent action plans should there be any requirements
• Facilitating an exceptional customer experience through monitoring staff approach and efforts.
• Effectively managing personnel, through training and incentive schemes
• Ensuring standards of quality are maintained throughout the shop floor
• Overseeing the compliance of the store operation to various internal policies and health and safety requirements
• Undertaking regular, methodical audits of transactions, stock and processes. Devising subsequent action plans should there be any requirements
• Facilitating an exceptional customer experience through monitoring staff approach and efforts.
• Effectively managing personnel, through training and incentive schemes
• Ensuring standards of quality are maintained throughout the shop floor
Training, Customer experience, Compliance, Health, Monitoring, Safety, Manager, Processes
2008 - 2012
job
ASSISTANT MANAGER
CARLUCCIO'S LTD.
United Kingdom
• Committed to delivering only the highest standards of food & service through leading, supporting & coaching staff
• Good understanding of Health & Safety & Food Safety practices
• Having a commercial awareness of competition and service standards
• Multitasking and prioritising tasks through shifts to ensure smooth daily operations
• Calculate future needs in kitchenware and equipment and place orders, as needed
• Manage and store vendors' contracts and invoices
• Coordinate communication between front of the house and back of the house staff
• Prepare shift schedules
• Process payroll for all restaurant staff
• Supervise kitchen and wait staff and provide assistance, as needed
• Keep detailed records of daily, weekly and monthly costs and revenues
• Arrange for new employees' proper onboarding (scheduling trainings and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests' feedback and recommend improvements to our menus
• Committed to delivering only the highest standards of food & service through leading, supporting & coaching staff
• Good understanding of Health & Safety & Food Safety practices
• Having a commercial awareness of competition and service standards
• Multitasking and prioritising tasks through shifts to ensure smooth daily operations
• Calculate future needs in kitchenware and equipment and place orders, as needed
• Manage and store vendors' contracts and invoices
• Coordinate communication between front of the house and back of the house staff
• Prepare shift schedules
• Process payroll for all restaurant staff
• Supervise kitchen and wait staff and provide assistance, as needed
• Keep detailed records of daily, weekly and monthly costs and revenues
• Arrange for new employees' proper onboarding (scheduling trainings and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests' feedback and recommend improvements to our menus
Coaching, Contracts, Compliance, Service, Onboarding, Health, Safety, Contracts, Manager
2004 - 2008
job
DUTY MANAGER
TRG CONCESSIONS.
United Kingdom
• Responsible for providing an excellent customer experience for a popular restaurant in Heathrow Airport.
• Resolve customer complaints in a timely and professional manner.
• Demonstrating a positive, and flexible attitude towards customers and other team members. Providing extended support in peaks times and staff shortage.
• Proactively ensuring all activities resonate with health and safety and food handling guidelines.
• Managing and leading staff to deliver an exceptional service, and providing regular constructive feedback to aid their performance and professional development.
• Analysing current and foreseen demands to plan recruitment campaigns and ensuring all new hires match job expectations.
• Reviewing inventory on a regular basis and working to ensure all stock is procured in a timely fashion to mitigate the full menu not being offered.
• Responsible for providing an excellent customer experience for a popular restaurant in Heathrow Airport.
• Resolve customer complaints in a timely and professional manner.
• Demonstrating a positive, and flexible attitude towards customers and other team members. Providing extended support in peaks times and staff shortage.
• Proactively ensuring all activities resonate with health and safety and food handling guidelines.
• Managing and leading staff to deliver an exceptional service, and providing regular constructive feedback to aid their performance and professional development.
• Analysing current and foreseen demands to plan recruitment campaigns and ensuring all new hires match job expectations.
• Reviewing inventory on a regular basis and working to ensure all stock is procured in a timely fashion to mitigate the full menu not being offered.
Customer experience, Fashion, Service, Recruitment, Support, Development, Health, Safety, Manager
My education
2001
-
2007
Swietokrzyska Academy
Masters, Political Science
Masters, Political Science
Agata's reviews
Agata has not received any reviews on Worksome.
Contact Agata Rolak
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Agata directly in Worksome.
38000+ qualified freelancers
are ready to help you
Tell us what you need help with
and get specific bids from skilled talent in Denmark