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Operational Manager at Director Level, public and private sector experience
Kellie Miles
,
Wood Green, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a personable, hardworking and confident young woman. I enjoy complainance based work and have very strong customer service skills.
13 years experience as a head of property management means I can deal with all aspects of property, tenancy management, refurbishments, inventories, deposit disputes.
I am also an experienced manager in the youth sector and can carry out company audits for property and health care service providers.
I am working at directorate level as an operational manager for a semi independent accommodation provider and I am responsible for all governance, compliance and quality assurance.
I am a qualified life coach and CBT practitioner.
13 years experience as a head of property management means I can deal with all aspects of property, tenancy management, refurbishments, inventories, deposit disputes.
I am also an experienced manager in the youth sector and can carry out company audits for property and health care service providers.
I am working at directorate level as an operational manager for a semi independent accommodation provider and I am responsible for all governance, compliance and quality assurance.
I am a qualified life coach and CBT practitioner.
Markets
United Kingdom
Language
English
Fluently
Available
My experience
2019 - ?
job
Contracts and Quality Assurance Manager
SIR.
Communication, Operations, Board of directors, Governance Risk and Compliance, Compliance, Training, Interim HR Management, Account management, Project coordination, Organizational and managerial development, Coaching, Recruitment, Management, Personnel management, Contract management
2018 - ?
job
Operations Manager/ Youth Worker
Anytime Care.
Achievements
• Quick progression from support worker to manager based on skills and achievements
• Training Matrix completed within 6 months, includes safeguarding and safer recruitment modules
• Maintained relationships with Local Authority and Children's Services
Duties
Responsible for overseeing the management of 3, five bedroom semi-independent houses for 16 to 18 year olds who are receiving local authority care. I am responsible for all safer recruitment procedures and HR audits and staff investigations. I have recently handed over the staff rotas of 20 members. Within my role I conduct inductions of staff and oversee that all tasks are completed for each resident. I attend placement planning meetings and negotiate package costs and referrals, directly with the commissioner the children's placement teams. I attend emergency strategy meetings in relation to Child Safeguarding as well as manage any external investigations.
I have maintained strong and professional relationships with the young people within my care. I report to the company director with regular KPI and account documents, I am involved in invoicing as well as HR and payroll.
I am tasked with procurement and management of new and current properties as well as reaching out to new local authorities to obtain tenders to provide services.
• Quick progression from support worker to manager based on skills and achievements
• Training Matrix completed within 6 months, includes safeguarding and safer recruitment modules
• Maintained relationships with Local Authority and Children's Services
Duties
Responsible for overseeing the management of 3, five bedroom semi-independent houses for 16 to 18 year olds who are receiving local authority care. I am responsible for all safer recruitment procedures and HR audits and staff investigations. I have recently handed over the staff rotas of 20 members. Within my role I conduct inductions of staff and oversee that all tasks are completed for each resident. I attend placement planning meetings and negotiate package costs and referrals, directly with the commissioner the children's placement teams. I attend emergency strategy meetings in relation to Child Safeguarding as well as manage any external investigations.
I have maintained strong and professional relationships with the young people within my care. I report to the company director with regular KPI and account documents, I am involved in invoicing as well as HR and payroll.
I am tasked with procurement and management of new and current properties as well as reaching out to new local authorities to obtain tenders to provide services.
Training, Procurement, Management, Recruitment, Support, KPI, Manager
2017 - 2018
job
Department Manager
Anthony Pepe Estate Agents.
Achievements
• Assessment of company processes and total restructure of company terms and conditions and staff protocols based on my industry knowledge and experience.
• Successful scoping and implementation of a new CRM system (Reapit)
• Rebuilt and maintained the department reputation with clients.
Duties
Within this role I restructured a team of 15 property managers and contractors who were responsible for the management of over 300 residential properties.
I recruited new members of staff and trained them to the company standard once I had implemented new protocols.
I was responsible for all complaints and audits and delegated to a team of 5 administrators to ensure a high service level was provided.
I issued quotations for all large scale works and my experience and professional network within the industry allowed me to ensure good prices and good workmanship.
I dealt with extensive repairs and maintenance and provided technical guidance to junior staff.
I held weekly team meetings and set group and individual targets.
I oversaw the successful implementation and transfer to a new data management system, this involved GDPR and compliance.
My role was heavily compliance based and I was responsible for all contact with local authorities and ensuring that the properties and company procedures met company guidelines. I met regularly with the company director to discuss business strategy and progression.
• Assessment of company processes and total restructure of company terms and conditions and staff protocols based on my industry knowledge and experience.
• Successful scoping and implementation of a new CRM system (Reapit)
• Rebuilt and maintained the department reputation with clients.
Duties
Within this role I restructured a team of 15 property managers and contractors who were responsible for the management of over 300 residential properties.
I recruited new members of staff and trained them to the company standard once I had implemented new protocols.
I was responsible for all complaints and audits and delegated to a team of 5 administrators to ensure a high service level was provided.
I issued quotations for all large scale works and my experience and professional network within the industry allowed me to ensure good prices and good workmanship.
I dealt with extensive repairs and maintenance and provided technical guidance to junior staff.
I held weekly team meetings and set group and individual targets.
I oversaw the successful implementation and transfer to a new data management system, this involved GDPR and compliance.
My role was heavily compliance based and I was responsible for all contact with local authorities and ensuring that the properties and company procedures met company guidelines. I met regularly with the company director to discuss business strategy and progression.
Business strategy, CRM, GDpr, Data management, Management, Network, Service, Compliance, Implementation, Assessment, Processes, Manager, ME
2014 - 2017
job
Property Manager
Christo & Co.
Achievements
• Working under one senior manager to deal with over 170 tenancies + commercial stock
• Managing the administration staff
• 80% renewal rate for 2014 - 2016
Duties
My duties included: all matters of general property management, booking repairs, dealing with renewal of tenancies and collecting arrears for residential and commercial property. I also dealt with serving deeds of assignment, Section 21 notices and eviction proceedings.
I managed a team of contractors and was responsible for ensuring all repairs and refurbishments were booked in and dealt with in a timely and cost effective manner. This includes obtaining quotations and preparing work schedules.
I managed all deposit returns and therefore manage the entire check out process with the tenants. This included deposit disputes.
Within this role I was tasked with letting the available properties which requires my negotiation and customer service skills. The first point of call for all tenants and have drastically improved the company's response time to tenants.
I worked under one senior manager which means the other administration staff used me a point of contact before going to senior staff.
• Working under one senior manager to deal with over 170 tenancies + commercial stock
• Managing the administration staff
• 80% renewal rate for 2014 - 2016
Duties
My duties included: all matters of general property management, booking repairs, dealing with renewal of tenancies and collecting arrears for residential and commercial property. I also dealt with serving deeds of assignment, Section 21 notices and eviction proceedings.
I managed a team of contractors and was responsible for ensuring all repairs and refurbishments were booked in and dealt with in a timely and cost effective manner. This includes obtaining quotations and preparing work schedules.
I managed all deposit returns and therefore manage the entire check out process with the tenants. This included deposit disputes.
Within this role I was tasked with letting the available properties which requires my negotiation and customer service skills. The first point of call for all tenants and have drastically improved the company's response time to tenants.
I worked under one senior manager which means the other administration staff used me a point of contact before going to senior staff.
Administration, Management, Customer service, Service, Booking, Manager, ME
2012 - 2014
job
Department/Office Manager
TLS Group.
Achievements
• Played a key part in the setup of the business model
• Improved the company's customer service and protocols
• Managed a team of over 25 multidiscipline staff
Duties
Original employed as a consultant to assess and improve the company's customer service and UK protocol, I quickly became office manager for the London branch. The company was run by a Spanish director with little knowledge of the regulations of the UK property sector. I worked under the director to ensure that all company policies were up to date and tasks were designated. I was heavily involved in business development and played an integral part in producing the company's first online repair and customer service portal. This role involved preparing reports for the director to show company growth, customer satisfaction and property and office expenditure.
I was responsible for all general office management issues such as, stock control for stationary, cleaning materials and property related items. Front of house management and all customer service matters, accounting, HR and recruitment.
• Played a key part in the setup of the business model
• Improved the company's customer service and protocols
• Managed a team of over 25 multidiscipline staff
Duties
Original employed as a consultant to assess and improve the company's customer service and UK protocol, I quickly became office manager for the London branch. The company was run by a Spanish director with little knowledge of the regulations of the UK property sector. I worked under the director to ensure that all company policies were up to date and tasks were designated. I was heavily involved in business development and played an integral part in producing the company's first online repair and customer service portal. This role involved preparing reports for the director to show company growth, customer satisfaction and property and office expenditure.
I was responsible for all general office management issues such as, stock control for stationary, cleaning materials and property related items. Front of house management and all customer service matters, accounting, HR and recruitment.
Business development, Management, Customer service, Service, Recruitment, Growth, Development, Office, Online, Portal, UP, Manager
2011 - 2012
job
Office Administrator/ PA to Director/ Accounts Assistant
MGL Architects.
Achievements
• Started as admin/account assistant - was promoted to sole office administrator within 3 months. I created new working systems procedures which notably enabled the Company to work more efficiently.
• Arranged and oversaw the office move in July 2011
• After overhauling the accounting system I achieved payment on long overdue invoices.
Duties
My current duties include: all day to day administration within the office, answering all phone calls, filing, greeting clients, I also manage the general office diary as well as the directors personal diary.
I am responsible for all typing, raising invoices and chasing payments and banking all company/personal cheques. Day to day bookkeeping: paying company/ personal bills, producing cash flow spread sheets and dealing with finance providers/banks/HMRC. I also share the human resources duties with the company's' 2nd Director (PAYE and recruitment.)
• Started as admin/account assistant - was promoted to sole office administrator within 3 months. I created new working systems procedures which notably enabled the Company to work more efficiently.
• Arranged and oversaw the office move in July 2011
• After overhauling the accounting system I achieved payment on long overdue invoices.
Duties
My current duties include: all day to day administration within the office, answering all phone calls, filing, greeting clients, I also manage the general office diary as well as the directors personal diary.
I am responsible for all typing, raising invoices and chasing payments and banking all company/personal cheques. Day to day bookkeeping: paying company/ personal bills, producing cash flow spread sheets and dealing with finance providers/banks/HMRC. I also share the human resources duties with the company's' 2nd Director (PAYE and recruitment.)
Administration, Human Resources, Finance, Recruitment, Banking, Office, Administrator, ON
2009 - 2011
temp
Student Nurse
City University.
While studying at City I achieve a sound knowledge of basic to advanced adult nursing care, I was successful in achieving goals set in both clinical (hospital) and classroom settings. I am competent with the following clinical tasks (subject to any change in policy):
• Vital statistics recording Blood pressure, pulse, temperature, ECG, manual and machine blood sugar recording, fluid input/output. I am also competent in accurately recording my findings.
• I am familiar with patient manual handling policies.
• Care of surgical wounds, chest drains, traction, surgical incisions, stitch removal, dressing changes.
• I assisted in administration of medication this included drug calculations of both sloid and fluid medications.
Part of my studies included an element of psychology and sociology which I have continued to study in my personal time since leaving university. My administration skills were kept up to date as accurate documentation and filing is extremely important in a clinical environment. I have gained excellent interpersonal skills whilst working with a wide range of patients and staff from all disciplines' within two different hospital trusts (Newham General and Barts and the Royal London).
• Vital statistics recording Blood pressure, pulse, temperature, ECG, manual and machine blood sugar recording, fluid input/output. I am also competent in accurately recording my findings.
• I am familiar with patient manual handling policies.
• Care of surgical wounds, chest drains, traction, surgical incisions, stitch removal, dressing changes.
• I assisted in administration of medication this included drug calculations of both sloid and fluid medications.
Part of my studies included an element of psychology and sociology which I have continued to study in my personal time since leaving university. My administration skills were kept up to date as accurate documentation and filing is extremely important in a clinical environment. I have gained excellent interpersonal skills whilst working with a wide range of patients and staff from all disciplines' within two different hospital trusts (Newham General and Barts and the Royal London).
Administration, Statistics, Calculations, UP, Basic
2008 - 2009
job
Healthcare Assistant/Ward Clerk
Southend University Hospital.
Whilst in this position I quickly obtained all necessary training required by the trust to allow me to work a range of shift patterns. I took part in all aspects of patient care, assistance with eating and drinking, hygiene needs and toileting needs, including catheter care. I also assisted doctors and other healthcare professionals with bedside care and investigations. I also covered the ward clerks position when required, this meant I had to be organised, and efficient. My duties included organising medical notes, arranging the rota and ensuring the correct number of staff were on each shift. I was also responsible for arranging for patients to be discharged, both to their homes and to other trusts.
Training, Patterns, ME
2005 - 2008
job
Receptionist - Promotion to Lettings Manager and Customer Care
Acorn Property Group.
Receptionist, Manager
2005 - 2005
job
Receptionist
Asdac Property Services.
E16
Receptionist
2004 - 2005
job
Sales Representative
H. Samuel.
E15
Sales
2004 - 2004
job
Kitchen Assistant
Brookwood Caterers.
E7
My education
Leyton Sixth Form College
Unspecified, Popular Music
Unspecified, Popular Music
Sarah Bonnell School
N/a, Maths
N/a, Maths
?
-
2018
City University London
Certification, N/a
Certification, N/a
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