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Strong customer experience and property management experience. Excellent manager and administrator.

Kellie Miles , Wood Green, United Kingdom


Experience

10 - 14 years

Other titles

Operations Manager/ Youth Worker Department Manager Property Manager Department/Office Manager

Skills

Answering Customer service oriented Greeting Incoming calls Telephone + 15 more

I'm offering


Markets

United Kingdom

Language

English
Fluently

Ready for

  Smaller project
  Larger project
  Ongoing relation / part-time

Available

Typically available right away

My experience

2018 - ?   job
Operations Manager/ Youth Worker Anytime Care.
Achievements
• Quick progression from support worker to manager based on skills and achievements
• Training Matrix completed within 6 months, includes safeguarding and safer recruitment modules
• Maintained relationships with Local Authority and Children's Services
Duties
Responsible for overseeing the management of 3, five bedroom semi-independent houses for 16 to 18 year olds who are receiving local authority care. I am responsible for all safer recruitment procedures and HR audits and staff investigations. I have recently handed over the staff rotas of 20 members. Within my role I conduct inductions of staff and oversee that all tasks are completed for each resident. I attend placement planning meetings and negotiate package costs and referrals, directly with the commissioner the children's placement teams. I attend emergency strategy meetings in relation to Child Safeguarding as well as manage any external investigations.
I have maintained strong and professional relationships with the young people within my care. I report to the company director with regular KPI and account documents, I am involved in invoicing as well as HR and payroll.
I am tasked with procurement and management of new and current properties as well as reaching out to new local authorities to obtain tenders to provide services.
Training, Procurement, Management, Recruitment, Support, KPI, Planning, Manager

2017 - 2018   job
Department Manager Anthony Pepe Estate Agents.
Achievements
• Assessment of company processes and total restructure of company terms and conditions and staff protocols based on my industry knowledge and experience.
• Successful scoping and implementation of a new CRM system (Reapit)
• Rebuilt and maintained the department reputation with clients.
Duties
Within this role I restructured a team of 15 property managers and contractors who were responsible for the management of over 300 residential properties.
I recruited new members of staff and trained them to the company standard once I had implemented new protocols.
I was responsible for all complaints and audits and delegated to a team of 5 administrators to ensure a high service level was provided.
I issued quotations for all large scale works and my experience and professional network within the industry allowed me to ensure good prices and good workmanship.
I dealt with extensive repairs and maintenance and provided technical guidance to junior staff.
I held weekly team meetings and set group and individual targets.
I oversaw the successful implementation and transfer to a new data management system, this involved GDPR and compliance.
My role was heavily compliance based and I was responsible for all contact with local authorities and ensuring that the properties and company procedures met company guidelines. I met regularly with the company director to discuss business strategy and progression.
Business strategy, CRM, Gdpr, Data management, Management, Network, Service, Compliance, Implementation, Assessment, Processes, Manager, ME

2014 - 2017   job
Property Manager Christo & Co.
Achievements
• Working under one senior manager to deal with over 170 tenancies + commercial stock
• Managing the administration staff
• 80% renewal rate for 2014 - 2016
Duties
My duties included: all matters of general property management, booking repairs, dealing with renewal of tenancies and collecting arrears for residential and commercial property. I also dealt with serving deeds of assignment, Section 21 notices and eviction proceedings.
I managed a team of contractors and was responsible for ensuring all repairs and refurbishments were booked in and dealt with in a timely and cost effective manner. This includes obtaining quotations and preparing work schedules.
I managed all deposit returns and therefore manage the entire check out process with the tenants. This included deposit disputes.
Within this role I was tasked with letting the available properties which requires my negotiation and customer service skills. The first point of call for all tenants and have drastically improved the company's response time to tenants.
I worked under one senior manager which means the other administration staff used me a point of contact before going to senior staff.
Administration, Management, Customer service, Service, Booking, Manager, ME


My education

Leyton Sixth Form College
Unspecified, Popular Music

Sarah Bonnell School
N/a, Maths

? - 2018
City University London
Certification, N/a


My resume

  Download resume



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