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Learning & Development Consultant, Training Specialist
Rafe Ball
,
Chertsey, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an experienced learning & development professional, having developed, managed and delivered highly effective L&D programs since 2005. I started Octarine Learning Consultancy in 2017 to deliver learning consultancy, contracting, project support and training development/delivery to help businesses achieve maximum impact and value from their learning. I take great enjoyment in helping others to learn and grow – nothing motivates me more than someone telling me “I need your help”.
I have experience of L&D and management in change-heavy environments, including multiple corporate and departmental reorganisations, and of operating within a corporate HR team, in learning academy/centralised business service models and in embedded L&D roles in the organisation.
As a people manager I have lead international teams and worked in matrix management environments, and my experience in these roles helps me to bring a wider perspective and consideration of business needs to learning and development planning.
I am used to working with stakeholders at all levels up to executive and board members, and working in multicultural environments to collaborate with, manage and develop people across Europe, North America, Asia and Japan.
I have experience of L&D and management in change-heavy environments, including multiple corporate and departmental reorganisations, and of operating within a corporate HR team, in learning academy/centralised business service models and in embedded L&D roles in the organisation.
As a people manager I have lead international teams and worked in matrix management environments, and my experience in these roles helps me to bring a wider perspective and consideration of business needs to learning and development planning.
I am used to working with stakeholders at all levels up to executive and board members, and working in multicultural environments to collaborate with, manage and develop people across Europe, North America, Asia and Japan.
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2019
job
HR Project Delivery Specialist (Learning)
Astellas Pharma Europe.
Supporting the HR function in managing and delivering its project portfolio with a focus on learning-related projects. Managed and supported projects including:
- Cross-functional/regional learning process harmonisation
- LMS functionality requirements planning and analysis
- Multiple compliance training projects, including compliance for 3rd party offshore resources
- Performance Management training
- Job evaluation process globalisation
- Cross-functional/regional learning process harmonisation
- LMS functionality requirements planning and analysis
- Multiple compliance training projects, including compliance for 3rd party offshore resources
- Performance Management training
- Job evaluation process globalisation
Project Management, Learning, E-learning, Change processes, Process Optimization, Process implementation, Change, Change management
2017 - 2018
freelance
Learning Process Owner and Quality Manager
Astellas Pharma Europe.
Responsible for putting in place learning process, procedures and structure to allow efficient and compliant use of learning systems and application of learning processes to meet audit requirements, transform and simplify Astellas' learning systems and ensure that they are developed and maintained according to the needs of the business and its learners.
• Mapped and designed learning processes in areas including Strategy/Governance, Needs Planning/Analysis, Content Curation/Development, Delivery, Evaluation, Reporting and Support
• Developed and deployed Training Role Matrix to improve the targeting of training assignments
• Created training documentation and procedures including Learning Policy, SOPs and FAQs
• Working with global stakeholders to unify LMS support processes
• Provided process mapping and planning support for Performance Management
• Mapped and designed learning processes in areas including Strategy/Governance, Needs Planning/Analysis, Content Curation/Development, Delivery, Evaluation, Reporting and Support
• Developed and deployed Training Role Matrix to improve the targeting of training assignments
• Created training documentation and procedures including Learning Policy, SOPs and FAQs
• Working with global stakeholders to unify LMS support processes
• Provided process mapping and planning support for Performance Management
Training, Performance Management, Support, Development, Processes, Process Optimization, Process Mapping, HR process design and implementation, Learning, Business procedures
2014 - 2017
job
Learning Innovation Manager
Colt Technology Services.
Responsible for learning technology and methodology across Colt internationally, including e-learning and learning media shared services, and for evaluating and deploying new learning technologies and approaches to drive forward Colt’s learning culture.
• Lead the Learning Innovation team, responsible for driving the use of digital learning technologies and methodologies including Colt’s learning management system and e-learning development, academy portal, webinar programme, social and mobile learning
• Worked with L&D leadership team to design and launch Colt Academy with the Academy SharePoint Portal providing consolidated access to learning resources
• Worked with business leads to bring externally developed e-learning in-house, resulting in significant cost savings, improved design and interactivity, ease of customisation and updating
• Drove RFPs for major L&D/Talent programmes including LMS and employee engagement
• Lead project to optimise our L&D vendor portfolio – reduced by over 50%
• Migrated Performance Management and LMS platforms to SAP SuccessFactors
• Implemented new Continuous Performance Management approach company-wide
• Speaker at Learning Technologies conference (“Putting Learning Data To Work For You”) & CIPD L&D Show (“Measuring the Effectiveness of Learning Technologies to Increase Business Impact”)
• Lead the Learning Innovation team, responsible for driving the use of digital learning technologies and methodologies including Colt’s learning management system and e-learning development, academy portal, webinar programme, social and mobile learning
• Worked with L&D leadership team to design and launch Colt Academy with the Academy SharePoint Portal providing consolidated access to learning resources
• Worked with business leads to bring externally developed e-learning in-house, resulting in significant cost savings, improved design and interactivity, ease of customisation and updating
• Drove RFPs for major L&D/Talent programmes including LMS and employee engagement
• Lead project to optimise our L&D vendor portfolio – reduced by over 50%
• Migrated Performance Management and LMS platforms to SAP SuccessFactors
• Implemented new Continuous Performance Management approach company-wide
• Speaker at Learning Technologies conference (“Putting Learning Data To Work For You”) & CIPD L&D Show (“Measuring the Effectiveness of Learning Technologies to Increase Business Impact”)
E-learning, Learning, Digital learning, Learning organisation, Learning analytics, Training, Management, Project Management, Team Leadership, SharePoint, Onboarding, RFP, Vendor Management, Presenting, Presentation development, Change management
2011 - 2014
job
Learning & Development Specialist
Colt Technology Services.
Accountable for L&D and performance programmes, associated learning and support systems, including organisation, supplier and venue sourcing, and for guiding and developing Colt’s learning strategy and policies to build a high performance culture.
• Worked with HR Business Partners to understand training needs and identify effective solutions
• Led RFPs, managed vendor relationships and budgets for major learning programmes
• Responsible for Colt’s Leadership Development Programme, working with external partner to direct, promote and improve leadership development across Colt, delivering a 200% annual ROI
• Managed numerous L&D projects including company-wide compliance training rollouts, leadership behaviours project and management skills framework
• Supported the implementation of cultural change programmes e.g. new company values
• Responsible for governance of Colt’s Kallidus LMS, eLearning provision and delivery
• Lead specialist for Metrics that Matter learning analytics system
• Worked on core talent initiatives including performance management and employee engagement
• Managed Colt’s performance management and development planning process, and acted as performance management workstream lead for Oracle Fusion migration project
• Worked with HR Business Partners to understand training needs and identify effective solutions
• Led RFPs, managed vendor relationships and budgets for major learning programmes
• Responsible for Colt’s Leadership Development Programme, working with external partner to direct, promote and improve leadership development across Colt, delivering a 200% annual ROI
• Managed numerous L&D projects including company-wide compliance training rollouts, leadership behaviours project and management skills framework
• Supported the implementation of cultural change programmes e.g. new company values
• Responsible for governance of Colt’s Kallidus LMS, eLearning provision and delivery
• Lead specialist for Metrics that Matter learning analytics system
• Worked on core talent initiatives including performance management and employee engagement
• Managed Colt’s performance management and development planning process, and acted as performance management workstream lead for Oracle Fusion migration project
Learning, Project Management, Communication, Digital learning, E-learning, Learning analytics, Leadership development, Vendor Management, RFP, Training Program, Change management, Performance Management, Employee Engagement
2010 - 2010
job
Mind Gym Coach
The Mind Gym.
Delivering bite-size training to clients from industries including utilities, retail, pharma and finance.
Training, Retail, Finance, Pharma, Coach, Utilities, Communication training
2005 - 2010
job
EMEA Training Specialist
Gartner.
Enhanced service delivery excellence through the development of CS associates, the delivery of process, tools and technology training, and internal comms. International scope focused on EMEA but also supporting APAC, Japan and when required North America.
• Worked with global training team to design learning material and to localise where appropriate
• Redesigned Client Services new hire on-boarding program; halved time-to-go-live
• Overhauled training evaluation methods; built online feedback/assessment/training records tool
• Redesigned CRO intranet site to serve as a relevant communications and training resource hub
• Worked with global training team to design learning material and to localise where appropriate
• Redesigned Client Services new hire on-boarding program; halved time-to-go-live
• Overhauled training evaluation methods; built online feedback/assessment/training records tool
• Redesigned CRO intranet site to serve as a relevant communications and training resource hub
Training, Training and Training Documentation, Onboarding, Learning, Learning analytics, Presenting
2004 - 2005
job
Director of Knowledge Support
Gartner.
Responsible for the strategic direction and management of cross-Atlantic Knowledge Support team.
• Successfully merged European and North American teams into a single global team
• Globalised procedures whilst maintaining essential regional differences
• Worked with Gallup across three years to analyse and improve employee engagement
• Authored multiple research notes on knowledge management & emerging technology
• Successfully merged European and North American teams into a single global team
• Globalised procedures whilst maintaining essential regional differences
• Worked with Gallup across three years to analyse and improve employee engagement
• Authored multiple research notes on knowledge management & emerging technology
Team management, Team Leadership, Training, Presentation, Presentation development, Customer experience, Customer service, International management, Optimization and development of processes, Employee Engagement
2002 - 2004
job
Manager, Client Research Consultants
Gartner.
Managing EMEA second line client support team
Team Leadership, Team management, Training, Presentation, Customer experience, Customer service
My education
University of London
Masters, Literature & Contemporary Culture
Masters, Literature & Contemporary Culture
Thames Valley University
Bachelors, Humanities
Bachelors, Humanities
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