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Strong operational IT Management
Gary Dodge
,
Basildon, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a dynamic, innovative and proactive IT professional with extensive hands on and senior management experience, up to C-suite level, spearheaded advanced corporate performance and productivity improvement through skilful alignment and management of technical resources and strategic/tactical planning. Working predominantly on fixed term contracts I am accomplished business leader assembling, managing and maintaining cross-functional teams that consistently achieve corporate goals and that follow through with project assignments at the highest level. By combining broad technical knowledge with excellent soft skills, I communicate effectively with technical and non-technical groups at both board and shop floor levels, pushing forward corporate objectives by facilitating organisational productivity and efficiency through skilful management and development of human, technical and financial resources alongside innovative business and technology strategies.
Markets
United Kingdom
Links for more
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Language
German
Good
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2019 - ?
job
Head of IT Services
National Physical Laboratories Ltd.
NPL IT Services are responsible for supporting all IT services and business applications requirements across NPL with a largely virtualised server environment, a major investment in Cloud technologies, and a range of corporate software (e.g. Microsoft, Unix, Office 365, Oracle) and specialist scientific applications to enable our world-leading research.
• lead the IT services teams (approximately 30 staff, 4 direct reports) supporting and enhancing all areas of IT and business systems within NPL.
• Provide effective talent management and career development as new technologies are adopted
• Ensuring that the team are working collaboratively.
• Main point of contact for all the business leaders, 3rd party partners and vendors of hardware/software
• Transition all digital modernisation into production
• Transformation across the following five core themes:
• Digital Customer Experience
• Digitally Enabled Organisation
• Digitally Empowered Workforce
• Digital Governance and Knowledge Management
• Digital Infrastructure
• lead the IT services teams (approximately 30 staff, 4 direct reports) supporting and enhancing all areas of IT and business systems within NPL.
• Provide effective talent management and career development as new technologies are adopted
• Ensuring that the team are working collaboratively.
• Main point of contact for all the business leaders, 3rd party partners and vendors of hardware/software
• Transition all digital modernisation into production
• Transformation across the following five core themes:
• Digital Customer Experience
• Digitally Enabled Organisation
• Digitally Empowered Workforce
• Digital Governance and Knowledge Management
• Digital Infrastructure
Transformation, Production, Server, Office, Organization, Software, Development, Infrastructure, Hardware, Office 365, It, Unix, Management, Cloud, Customer experience, Oracle, Research
2017 - 2018
job
Head of IT (UK)
Martindale Pharmaceuticals Ltd.
As the Head of IT UK, I was responsible for the strategic and operational planning and subsequent provision & development of the Company's IT capability, including but not limited to evolving an increasingly cost-efficient robust service to support the business needs.
• lead the IT team (approximately 14 staff, 3 direct reports) supporting and enhancing all areas of IT
• Move and upgrade SAP ECC6 platform to a hosted fully managed service provision, reducing annual operating and support costs by 13%
• Reorganised the IT department to provide a reactive 21st century service provision.
• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
• lead the IT team (approximately 14 staff, 3 direct reports) supporting and enhancing all areas of IT
• Move and upgrade SAP ECC6 platform to a hosted fully managed service provision, reducing annual operating and support costs by 13%
• Reorganised the IT department to provide a reactive 21st century service provision.
• Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
Administration, SAP, Service, It, Support, Development
2014 - 2017
job
Head of IT
Catapult.
As the Head of IT, I was responsible for the strategic and operational planning and subsequent provision & development of the Company's IT capability, including but not limited to evolving an increasingly cost-efficient robust service to support the business needs. I am also accountable for delivering the full IT services in line with agreed budgets whilst continuing to present business cases for any deviation to the IT strategic plan.
• Moved the IT support provision from an initial start up to corporate support function this involves changing the support from being outsourced to an in-house support structure thereby increasing productivity and moving from a reactive to a proactive service
• Slashed administration costs 30% by re-negotiating 3rd party support contracts, while ensuring the continuation and enhancements of services
• Designed and provisioned the full IT infrastructure for the new £55 Million Manufacturing center ensuring that it passed 21 CFR Part 11 compliance
• Moved the IT support provision from an initial start up to corporate support function this involves changing the support from being outsourced to an in-house support structure thereby increasing productivity and moving from a reactive to a proactive service
• Slashed administration costs 30% by re-negotiating 3rd party support contracts, while ensuring the continuation and enhancements of services
• Designed and provisioned the full IT infrastructure for the new £55 Million Manufacturing center ensuring that it passed 21 CFR Part 11 compliance
Administration, It support, It infrastructure, Contracts, Service, Compliance, It, Support, Infrastructure, Development, Business cases, Contracts, UP
2013 - 2014
job
Chief Technology Officer
The Scout Association.
Chief Technology Officer providing full technology support and advice to the Scout Association UK, responsible for the management of two teams of service desk engineers and 3rd/4th line engineers, providing service support, maintaining business as usual and IT infrastructure projects to ensure high levels of service delivery to better deliver the current and future IT infrastructure and service strategy. Ensuring that the day-to-day operations, projects, customer support, and development of IT across the organization are successfully managed in order to meet the organisations ongoing and future business needs.
• Completed a full infrastructure review. Identifying significant cost savings of over 17%
• Redesigned and built a virtualised infrastructure, improving data throughput efficiency and reducing IT capital costs.
• Transitioned to a new Backup environment, which allows the IT department to provide a greatly improved and more reliable service
• ISO27001 accreditation (completed in 3 months), this process normally takes between 6 - 12 months.
• Completed PCI compliance audit. This is a regulatory requirement when using payment card services
• Provisioning of MPLS data network, this improved significant improvement of data traffic and improved end user productivity by 15%
• Definition of IT infrastructure strategy
• Plan and finalize IT infrastructure budget, arranging new support contracts that made major savings.
• New service desk installation
• ITIL service catalogue agreed and implemented
• Completed a full infrastructure review. Identifying significant cost savings of over 17%
• Redesigned and built a virtualised infrastructure, improving data throughput efficiency and reducing IT capital costs.
• Transitioned to a new Backup environment, which allows the IT department to provide a greatly improved and more reliable service
• ISO27001 accreditation (completed in 3 months), this process normally takes between 6 - 12 months.
• Completed PCI compliance audit. This is a regulatory requirement when using payment card services
• Provisioning of MPLS data network, this improved significant improvement of data traffic and improved end user productivity by 15%
• Definition of IT infrastructure strategy
• Plan and finalize IT infrastructure budget, arranging new support contracts that made major savings.
• New service desk installation
• ITIL service catalogue agreed and implemented
It, Service Delivery, Contracts, Audit, Regulatory, Development, Infrastructure, ISO27001, Backup, Support, ITIL, Technology, Compliance, Service, Network, Contracts, Audit, Management, It infrastructure, Budget
2011 - 2013
job
Manager of Global Technology Operations and Support
John Wiley and Son Ltd.
Manager of Technology Operations and Support, organising and leading the team whilst providing consistent, efficient, cost effective, responsive, and structured service support and training for business applications in the production phase of their lifecycle. In addition, I create and enforce the key policies to transition applications from the Technology Lifecycle Support team into Production as well as ensuring that the Global Support teams have the necessary information to provide first line support for all production applications. Working collaboratively with other members of the Technology lifecycle Support, Network, Hosting, and Database administration groups as well as third party support functions to coordinate and deliver the necessary and appropriate levels of support and service.
Administration, Training, Database, Database administration, Network, Service, Technology, Hosting, Support, Responsive, Production, Manager
2011 - 2011
job
sabbatical
sabbatical.
Took a 6 month break from normal day to day work in order to carry out a major home improvement project.
2008 - 2011
job
Director, Information Technology EMEA
Thermo Fisher Scientific.
Providing senior level leadership for all aspects of technical IT operations, software development & deployment, strategic & tactical planning, service delivery whilst adhering to time, cost and quality constraints to consistently increase system and employee performance. I served as the main point of contact for all of the business leaders, 3rd party partners and vendors of hardware/software throughout the region, advising on data centre operations, network governance, Security and various other services. I evaluated new technologies and practices that would improve performance, raise capacity and reduce costs. I effectively worked with senior executives, peers and business stakeholders to successfully achieve company goals and objectives.
• I centralised all primary business systems, including in-house bespoke applications from multiple global sites across Europe, USA and Asia to one European data centre thereby creating our own internal cloud providing all primary business systems as SaaS.
• I reorganised global IT resources to provide global support services to 27 sites worldwide.
• Programme manager for the delivery of all major software upgrades across EMEA.
• Project manager for the installation and configuration of an EMC storage area network that replaced multiple globally dispersed servers and storage. This enabled major savings across the entire IT infrastructure estate
• I identified and provisioned the Service Catalogue (ITIL) for initially the UK which was then adopted by the whole division and formed the basis for the global service catalogue.
• I initiated installation of VMware and a Multi-node Citrix environment, reducing carbon footprint and overall network load allowing more efficient service to all global sites, providing performance and productivity improvement.
• I spearheaded transition from digital phone system to an Avaya VoIP telephony system to support continued growth and reduction in costs of 17% due to reduced maintenance costs and linking to the enterprise phone system which in turn lead to a reduction of overall call costs.
• I instigated the standardisation of the desktop software and configuration for all departments, facilitating better licensing management and significantly decreasing installation/repair time.
• I reduced overall running costs, increased resilience, and improved fault tolerance by consolidating servers using VMware and blade technologies.
• I centralised all primary business systems, including in-house bespoke applications from multiple global sites across Europe, USA and Asia to one European data centre thereby creating our own internal cloud providing all primary business systems as SaaS.
• I reorganised global IT resources to provide global support services to 27 sites worldwide.
• Programme manager for the delivery of all major software upgrades across EMEA.
• Project manager for the installation and configuration of an EMC storage area network that replaced multiple globally dispersed servers and storage. This enabled major savings across the entire IT infrastructure estate
• I identified and provisioned the Service Catalogue (ITIL) for initially the UK which was then adopted by the whole division and formed the basis for the global service catalogue.
• I initiated installation of VMware and a Multi-node Citrix environment, reducing carbon footprint and overall network load allowing more efficient service to all global sites, providing performance and productivity improvement.
• I spearheaded transition from digital phone system to an Avaya VoIP telephony system to support continued growth and reduction in costs of 17% due to reduced maintenance costs and linking to the enterprise phone system which in turn lead to a reduction of overall call costs.
• I instigated the standardisation of the desktop software and configuration for all departments, facilitating better licensing management and significantly decreasing installation/repair time.
• I reduced overall running costs, increased resilience, and improved fault tolerance by consolidating servers using VMware and blade technologies.
Support, Blade, Service Delivery, Manager, Asia, USA, EMC, Enterprise, Storage, Software, Development, Infrastructure, Hardware, Citrix, Growth, Voip, Software development, It, Technology, Security, Service, Network, Node, Leadership, Deployment, Management, Saas, It infrastructure, Cloud, VMware, ITIL, Project Manager
2007 - 2008
job
Technical Services and Support Manager
Lloyds TSB Registrars.
Support, Manager
2003 - 2007
job
ISD Infrastructure Manager
Metropolitan Housing Trust LTD.
Infrastructure, Manager
2000 - 2003
job
Technical Support Manager
Principal Information Management Systems LTD.
Support, Manager
1999 - 2000
job
Senior Support Analyst
Southern Derbyshire Acute Hospitals NHS Trust.
Support, Analyst
My education
Computer Science Open University
BSc, N/a
BSc, N/a
?
-
2011
City AND Guilds Information Technology
Intermediategraduate, Practical Process Improvement
Intermediategraduate, Practical Process Improvement
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