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Senior Project Manager
Sue Collins
,
Guildford, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a solution focused Prince2 Certified Senior Project Manager, with a wealth of experience within the Software Development Life Cycle delivery; alongside project managing implementation of strategic services.
I have a vast experience at successfully delivering projects within tight deadlines. I have a successful track record of on target delivery within diverse teams; which always achieves very high customer satisfaction ratings.
Being a strong team player allows me to maintain a positive and supportive attitude to effectively deliver solutions, and support other areas such as pre sales. I have an analytical and practical approach to projects and excel in planning, organisation and time management.
PROJECT MANAGEMENT HIGHLIGHTS
● Consultant Project Management for EDI B2B onboarding services
● 4 years proven on time delivery of Enterprise Information Management (EIM) Implementation and EDI transactional and mapping development projects for global clients
● Successfully delivered the development Implementation of Global Data Synchronisation Network (GDSN) Project for the Russian retail community
● 4 years successful Programme Managed Professional Services European Supply Chain Onboarding Implementation Services Team
● Strategically aligned and implemented the BTP (& NHS) National Street Triage Implementation Service
● Implementation of the National Centre for Domestic Violence Awareness Training Programme
I have a vast experience at successfully delivering projects within tight deadlines. I have a successful track record of on target delivery within diverse teams; which always achieves very high customer satisfaction ratings.
Being a strong team player allows me to maintain a positive and supportive attitude to effectively deliver solutions, and support other areas such as pre sales. I have an analytical and practical approach to projects and excel in planning, organisation and time management.
PROJECT MANAGEMENT HIGHLIGHTS
● Consultant Project Management for EDI B2B onboarding services
● 4 years proven on time delivery of Enterprise Information Management (EIM) Implementation and EDI transactional and mapping development projects for global clients
● Successfully delivered the development Implementation of Global Data Synchronisation Network (GDSN) Project for the Russian retail community
● 4 years successful Programme Managed Professional Services European Supply Chain Onboarding Implementation Services Team
● Strategically aligned and implemented the BTP (& NHS) National Street Triage Implementation Service
● Implementation of the National Centre for Domestic Violence Awareness Training Programme
Markets
United Kingdom
Links for more
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Language
English
Fluently
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - ?
job
Director
Project Consultancy Limited.
Senior EDI PROJECT MANAGER
Client contract
Key Achievements:
• Managed EDI business case evaluation and implementation of EDI project backlog of new and current trading partners within SAP
• Managed the challenges of a waterfall style deliverable in an agile development team structure
• prioritising customer B2B engagement; whilst ensuring of internal funding elements
• Analysis of customer EDI requirements
Client contract
Key Achievements:
• Managed EDI business case evaluation and implementation of EDI project backlog of new and current trading partners within SAP
• Managed the challenges of a waterfall style deliverable in an agile development team structure
• prioritising customer B2B engagement; whilst ensuring of internal funding elements
• Analysis of customer EDI requirements
Project Manager, Agile development, SAP, Agile, B2B, Business Case, Implementation, Development, EDI, Manager
2018 - 2018
job
PROJECT MANAGER
Snap-On Business Solutions.
Key Achievements:
• Project Managed a critical client project
• Managed Production & Project JIRA development requirements
• Implemented closer escalation methods
• Project Managed a critical client project
• Managed Production & Project JIRA development requirements
• Implemented closer escalation methods
Project Manager, Jira, Development, Production, Manager
2018 - 2018
temp
GDPR PROJECT MANAGER
Security Watchdog, a Capita Group Company.
Key Achievements:
• Managed full compliance in regards to the new GDPR regulation
• Managing multiple deliverables within IT & the business
• Working within the Capita and IS027001 policy standards
• Delivered on time and within budget
• Managed full compliance in regards to the new GDPR regulation
• Managing multiple deliverables within IT & the business
• Working within the Capita and IS027001 policy standards
• Delivered on time and within budget
Project Manager, GDpr, Budget, Compliance, It, Manager
2016 - 2018
job
PROFESSIONAL SERVICES PROJECT MANAGER (REDUNDANCY)
Genesys Telecommunications.
Key Achievements:
• Responsible for a worldwide programme of work with Contact Centres, Work Force Management and speech analytics
• Project Managed governance with consultants & technical resources
• Responsible for a worldwide programme of work with Contact Centres, Work Force Management and speech analytics
• Project Managed governance with consultants & technical resources
Project Manager, Management, Analytics, Manager
2015 - 2016
temp
PROJECT MANAGER (CONTRACT)
SUEZ Resourcing and Recycling.
Key Achievements:
• Managed a Pilot Salesforce Integration tablet interface project
• Achieved financial approval for future implementation phase
• Managed a Pilot Salesforce Integration tablet interface project
• Achieved financial approval for future implementation phase
Project Manager, Salesforce, Integration, Implementation, Manager
2015 - 2015
temp
PROJECT MANAGER (CONTRACT)
Information Resources Incorporated.
(IRI)
Key Achievements:
• Managed predictive analytics database implementation projects for manufacturers & retailers via outsourced development
• Balancing priorities against resource constraints
Key Achievements:
• Managed predictive analytics database implementation projects for manufacturers & retailers via outsourced development
• Balancing priorities against resource constraints
Project Manager, Database, Analytics, Predictive Analytics, Implementation, Development, Manager
2013 - 2015
temp
BUSINESS DEVELOPMENT/PROJECT MANAGER
British Transport Police.
(CONTRACT RENEWED x3)
British Transport Police (BTP)
Key Achievements:
● Successfully managing the Street Triage Implementation project from initial conception through to delivery; establishing the project framework and ensuring successful national rollout. Sourcing the commissioning of co-located resources with the local NHS Clinical Commission Group Influencing all related stakeholders including, Network Rail, Samaritans, Department of Health, NHS England, NHS Trusts and other NHS Clinical Commission Groups
● Maintaining an instrumental role in recruitment, supplier selection, contract negotiation, service launches and other related items
● Managing the project budget and policy guidance within a team of Police staff and officers
● Research within project areas where necessary
● Driving requirements for a stakeholder micro site and intranet pages
● Awarded a "Make a Difference" award for my excellent efforts
British Transport Police (BTP)
Key Achievements:
● Successfully managing the Street Triage Implementation project from initial conception through to delivery; establishing the project framework and ensuring successful national rollout. Sourcing the commissioning of co-located resources with the local NHS Clinical Commission Group Influencing all related stakeholders including, Network Rail, Samaritans, Department of Health, NHS England, NHS Trusts and other NHS Clinical Commission Groups
● Maintaining an instrumental role in recruitment, supplier selection, contract negotiation, service launches and other related items
● Managing the project budget and policy guidance within a team of Police staff and officers
● Research within project areas where necessary
● Driving requirements for a stakeholder micro site and intranet pages
● Awarded a "Make a Difference" award for my excellent efforts
Business development, Research, Project Manager, Budget, Sourcing, Network, Service, Recruitment, Implementation, Development, Health, Framework, Manager
2012 - 2013
temp
PROJECT MANAGER
CONTRACT RENEWED.
National Centre for Domestic Violence (NCDV)
Key Achievements:
● Managing delivery of the NCDV Civil Law Awareness training project
● Delivering presentation sessions to audiences of 5-100 within Police Forces, voluntary organisations and support agencies
● Ensuring cost effectiveness of delivery, leading to income maximisation through a direct referral system; exceeding month on month targets from 2011
Key Achievements:
● Managing delivery of the NCDV Civil Law Awareness training project
● Delivering presentation sessions to audiences of 5-100 within Police Forces, voluntary organisations and support agencies
● Ensuring cost effectiveness of delivery, leading to income maximisation through a direct referral system; exceeding month on month targets from 2011
Training, Project Manager, Support, Manager
2010 - 2012
freelance
SUPPORT VOLUNTEER
UNPAID.
Victim Support (Charity)
Key Achievements:
• Successfully delivered emotional support to persons affected by crime in accordance with Victim Support standards, procedures via telephone and/or in face to face meetings
• 2012: Contract - Homicide Outreach worker locum position
Key Achievements:
• Successfully delivered emotional support to persons affected by crime in accordance with Victim Support standards, procedures via telephone and/or in face to face meetings
• 2012: Contract - Homicide Outreach worker locum position
Support
2011 - 2011
temp
SENIOR PROJECT MANAGER (MATERNITY CONTRACT)
The College of Law.
Key Achievements:
• Successfully delivered student facing web site requirements
• Successfully delivered student facing web site requirements
Project Manager, Web, Manager
2008 - 2011
job
SENIOR PROJECT MANAGER / SERVICE MANAGER
Sterling Commerce.
(Acquired by IBM)
Key Achievements:
● Promoted to Service Manager Worldwide delivery outsourced client application service that had critical delivery issues. Turning around service provision, taking a critical account to an "extremely satisfied" customer status
● Leading offshore support and development team of 16
● Awarded a "Key Contributor" Award for the successful delivery of improving the service by implementing clearer procedures and a more cohesive team structure between businesses
Key Achievements:
● Promoted to Service Manager Worldwide delivery outsourced client application service that had critical delivery issues. Turning around service provision, taking a critical account to an "extremely satisfied" customer status
● Leading offshore support and development team of 16
● Awarded a "Key Contributor" Award for the successful delivery of improving the service by implementing clearer procedures and a more cohesive team structure between businesses
Project Manager, Service, Support, Offshore, Development, Service Manager, Manager
2007 - 2008
job
SENIOR PROJECT MANAGER - eCommerce
e-inbusiness.
(now trading as eibDIGITAL)
Key Achievements:
● Managed 12 developers for client support and new implementation e-commerce web site development projects
● Instrumental in improving customer satisfaction which ensured future development activities, and increased revenue streams
Key Achievements:
● Managed 12 developers for client support and new implementation e-commerce web site development projects
● Instrumental in improving customer satisfaction which ensured future development activities, and increased revenue streams
Ecommerce, Project Manager, E-commerce, Support, Implementation, Development, Web, Manager
2006 - 2007
job
POLICE OFFICER
CID AND RESPONSE.
Surrey Police Force
Key Achievements:
● Investigation, cell management, interviewing, statement taking, court document preparation
● Response officer attending 999 emergency calls
Key Achievements:
● Investigation, cell management, interviewing, statement taking, court document preparation
● Response officer attending 999 emergency calls
Management
1994 - 2005
job
DATA CENTRE PROJECT MANAGER / EMEA PROGRAMME MANAGER
GXS.
Key Achievements:
● In the 11 years at GXS I received a number of achievement awards for leadership, exceptional performance and exceeding customer service delivery satisfaction targets
● Promoted to EMEA Programme Manager for successful delivery and exceeding customer satisfaction when leading the Quality Assurance Team. Management of Enterprise Information Management (EIM) Implementations and mapping development within the outsourced (data centre) EDI Managed Services, Enterprise application data centre Implementations, and web based extranet solution projects
● I successfully programme managed and owned the on boarding contract for the Professional Services European Community EDI Supply Chain Implementation Services Team for 4 years
● Successful project delivery; including owning and maintaining service contract. Driving continuous improvements, through lessons learned and initiated process change and improvement
● In the 11 years at GXS I received a number of achievement awards for leadership, exceptional performance and exceeding customer service delivery satisfaction targets
● Promoted to EMEA Programme Manager for successful delivery and exceeding customer satisfaction when leading the Quality Assurance Team. Management of Enterprise Information Management (EIM) Implementations and mapping development within the outsourced (data centre) EDI Managed Services, Enterprise application data centre Implementations, and web based extranet solution projects
● I successfully programme managed and owned the on boarding contract for the Professional Services European Community EDI Supply Chain Implementation Services Team for 4 years
● Successful project delivery; including owning and maintaining service contract. Driving continuous improvements, through lessons learned and initiated process change and improvement
Project Manager, Management, Customer service, Leadership, Service, Quality Assurance, Implementation, Information Management, Development, Web, Community, EDI, Enterprise, Manager, Service Delivery
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