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Senior program leader with broad based IT and Supply Chain experience
Nigel Morris
,
HARPENDEN, United Kingdom
Experience
Other titles
Skills
I'm offering
International PMP accredited Leader of multi-disciplined Global Project teams, implementing and operating complex and creative Global Supply Chain Solutions primarily within the Electronics sector. A strong motivator and leader of culturally and geographically diverse teams with a focus on collaborative management and delegation to encourage both collective and individual responsibility achieving on-time project delivery within budget. Recent roles in Program and Customer management built on 25 years of Management experience with senior positions in Operations, Business and IT in Manufacturing and after Sales Services.
Career Summary
Held various roles in Materials, Warehousing and Logistics management initially for IBM (12 years), subsequently for Xyratex (5 years following a mgmt buyout) and then Teleplan after acquisition of Xyratex's Service Division. Held a number of IT roles from CIO, Solutions architect to Project management and most recently was the Senior Program and customer director for a Global recycling and sustainability program.
Throughout my career I have developed strong teams with a focus on achieving collaboration and loyalty encouraging Personal Development and increased responsibility. Strong International experience dealing with multi-cultural and national teams with direct experience of being employed in the Netherlands for 16 years.
Career Summary
Held various roles in Materials, Warehousing and Logistics management initially for IBM (12 years), subsequently for Xyratex (5 years following a mgmt buyout) and then Teleplan after acquisition of Xyratex's Service Division. Held a number of IT roles from CIO, Solutions architect to Project management and most recently was the Senior Program and customer director for a Global recycling and sustainability program.
Throughout my career I have developed strong teams with a focus on achieving collaboration and loyalty encouraging Personal Development and increased responsibility. Strong International experience dealing with multi-cultural and national teams with direct experience of being employed in the Netherlands for 16 years.
Markets
United Kingdom
Lithuania
Denmark
Norway
Sweden
Links for more
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Language
English
Fluently
French
Good
Dutch
Good
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2007 - 2019
temp
Global Contract Manufacture and Service Provider
Flex.
2007 - 2019
A variety of Project and Program Management Customer facing roles covering business, customer and IT solutions development and implementation for Flex, a Global Contract Manufacture and Service Provider for major electronics brands.
Senior Director Global Program Management
Implementation of a Global sustainability program for a range of electronic consumer products with prime responsibility for the Project Management deliverables and Customer Account Management.
• Achieved recycling and reuse rates of 85% in 6 months to eliminating landfill and incineration
• Established a reverse supply chain to two regional sites (Japan and Hungary) of electronic waste product, complying to Local, Regional, Basel and OECD waste transportation regulations.
• Brown field set up of regional operational sites employing more than 250 people globally
• Certification of sites to WEEELABEX compliance
• Built network of specialist waste management companies complying to R2 in two regions
• Set up and management of Global Control tower to ensure compliance and consistency of operations
• Successfully negotiated Master Services Agreement with the customer
• Managed the Project on-time and to budget
• Ensure standard operating procedures and buy/sell contracts in place for approx. 20 countries in EU/APAC
• Achieved profitable quarter on quarter revenue growth targets
Senior Director Customer Solution Proposals and Manufacturing Sales Operations
Responsible for Project implementation and creation of customer solutions and proactive proposals that addressed market needs and shortfalls in customer portfolios, whilst also leading the Sales Operations Management and Project onboarding team.
• Driving the Sales and Account management team to proactively propose and implement projects for new solutions to the existing and new customer base.
• Increased interaction at a 'C' and stakeholder level internally and in the customer base.
• Led Market, and customer research team that supported the proposals with in depth analysis
• Improved understanding of customer pain points and market opportunities enabling selling through better understanding of the Customer rather than a straight capability sell.
• Improved customer satisfaction with a drive for face to face meetings thus improving relationships
• Supported a Revenue CAGR of 10% across the existing and new customer base.
• Managed the introduction of SalesForce into the Customer facing teams that allowed generation of Sales Management Dashboards.
Solutions Architect and Senior Program manager Flextronics Global Services (FGS)
During this period in Flextronics I was integral to and responsible for the project management, design and development of innovative customer and internal solutions within FGS. Highlights from the major projects are noted below.
The SPL (Spare parts logistics)
• An internally developed tool set that made twelve internal legacy applications redundant
• Created a single scalable and repeatable platform for all current and future SPL customer programs
• Increasing the customer confidence in the information and execution of the programs
• Enabled 98% parts availability with 50% improvement in inventory turns.
Channel connect
• Improving the forward logistics performance to customer distribution channels and markets. Products are shipped from multiple sources through the merge centre and x-docked for transportation to the final destination. 100% of HP and Lenovo European laptop products were handled in Flextronics Venray and the improvement in freight utilisation through consolidation of the various supply sources resulted in greater than 10% freight savings. Transparency of all material in the supply chain was also made available through a combination of data from the fully integrated Transportation and Warehouse management
Global parts planning
• Transformation in the methodology to plan both the supply and the demand of components in FGS
• Introduction and use of Kinaxis in planning the supply of material in a single tool
• Elimination of offline (mainly excel) tools
• Major savings in the purchase of new material and reduction of scrap through an increase in component repair and reutilisation
• Increased the integrity and accuracy of demand planning with a newly developed tool that aligns component demand to statistically defined product lifecycle curves
Transport Management System (TMS): Introduction of the use of TMS in the delivery of FGS customer programs has been the platform for customer Network Optimisation and visibility of the complete end to end supply of product to the market.
A variety of Project and Program Management Customer facing roles covering business, customer and IT solutions development and implementation for Flex, a Global Contract Manufacture and Service Provider for major electronics brands.
Senior Director Global Program Management
Implementation of a Global sustainability program for a range of electronic consumer products with prime responsibility for the Project Management deliverables and Customer Account Management.
• Achieved recycling and reuse rates of 85% in 6 months to eliminating landfill and incineration
• Established a reverse supply chain to two regional sites (Japan and Hungary) of electronic waste product, complying to Local, Regional, Basel and OECD waste transportation regulations.
• Brown field set up of regional operational sites employing more than 250 people globally
• Certification of sites to WEEELABEX compliance
• Built network of specialist waste management companies complying to R2 in two regions
• Set up and management of Global Control tower to ensure compliance and consistency of operations
• Successfully negotiated Master Services Agreement with the customer
• Managed the Project on-time and to budget
• Ensure standard operating procedures and buy/sell contracts in place for approx. 20 countries in EU/APAC
• Achieved profitable quarter on quarter revenue growth targets
Senior Director Customer Solution Proposals and Manufacturing Sales Operations
Responsible for Project implementation and creation of customer solutions and proactive proposals that addressed market needs and shortfalls in customer portfolios, whilst also leading the Sales Operations Management and Project onboarding team.
• Driving the Sales and Account management team to proactively propose and implement projects for new solutions to the existing and new customer base.
• Increased interaction at a 'C' and stakeholder level internally and in the customer base.
• Led Market, and customer research team that supported the proposals with in depth analysis
• Improved understanding of customer pain points and market opportunities enabling selling through better understanding of the Customer rather than a straight capability sell.
• Improved customer satisfaction with a drive for face to face meetings thus improving relationships
• Supported a Revenue CAGR of 10% across the existing and new customer base.
• Managed the introduction of SalesForce into the Customer facing teams that allowed generation of Sales Management Dashboards.
Solutions Architect and Senior Program manager Flextronics Global Services (FGS)
During this period in Flextronics I was integral to and responsible for the project management, design and development of innovative customer and internal solutions within FGS. Highlights from the major projects are noted below.
The SPL (Spare parts logistics)
• An internally developed tool set that made twelve internal legacy applications redundant
• Created a single scalable and repeatable platform for all current and future SPL customer programs
• Increasing the customer confidence in the information and execution of the programs
• Enabled 98% parts availability with 50% improvement in inventory turns.
Channel connect
• Improving the forward logistics performance to customer distribution channels and markets. Products are shipped from multiple sources through the merge centre and x-docked for transportation to the final destination. 100% of HP and Lenovo European laptop products were handled in Flextronics Venray and the improvement in freight utilisation through consolidation of the various supply sources resulted in greater than 10% freight savings. Transparency of all material in the supply chain was also made available through a combination of data from the fully integrated Transportation and Warehouse management
Global parts planning
• Transformation in the methodology to plan both the supply and the demand of components in FGS
• Introduction and use of Kinaxis in planning the supply of material in a single tool
• Elimination of offline (mainly excel) tools
• Major savings in the purchase of new material and reduction of scrap through an increase in component repair and reutilisation
• Increased the integrity and accuracy of demand planning with a newly developed tool that aligns component demand to statistically defined product lifecycle curves
Transport Management System (TMS): Introduction of the use of TMS in the delivery of FGS customer programs has been the platform for customer Network Optimisation and visibility of the complete end to end supply of product to the market.
Network, LED, Manager, UP, Contracts, Electronics, Development, Transformation, Implementation, Growth, Onboarding, It, Optimization, Compliance, Service, Design, Contracts, Sales, Management, Program Management, Sustainability, Budget, Salesforce, Operations Management, C, Sales management, Account management, Research, Excel, Project Management
1999 - 2007
job
CIO
Teleplan International.
Appointed as CIO by an interim CEO responsible for restructuring Teleplan, met the objective to reduce cost of IT by 70% while maintaining service levels.
• In sourced the Data Centre with a new technical team based in Prague, CZ.
• Standardised on a common ERP platform,
• Developed a leading-edge visibility tool
• Created and established a Company wide data warehouse and associated reporting suite
• Renegotiated and implemented a fully redundant global WAN solution in all sites
General Manager Teleplan Netherlands
General Manager of a PC displays repair site in the Netherlands that was a loss-making subsidiary of Teleplan NV with annual Revenues of €32m providing After Sales Services to the IT industry for major corporate customers such as HP, DELL, Samsung and IBM in the EMEA region.
• Transferred the Direct Labour to Teleplan Poland with workforce reduction from 200 to 70 employees, negotiated with Unions and Works Council achieved with no legal challenge or operational disruption
• Maintained customer contracts and relationships through the transition and transfer
• Turned the business to targeted profit levels
• In sourced the Data Centre with a new technical team based in Prague, CZ.
• Standardised on a common ERP platform,
• Developed a leading-edge visibility tool
• Created and established a Company wide data warehouse and associated reporting suite
• Renegotiated and implemented a fully redundant global WAN solution in all sites
General Manager Teleplan Netherlands
General Manager of a PC displays repair site in the Netherlands that was a loss-making subsidiary of Teleplan NV with annual Revenues of €32m providing After Sales Services to the IT industry for major corporate customers such as HP, DELL, Samsung and IBM in the EMEA region.
• Transferred the Direct Labour to Teleplan Poland with workforce reduction from 200 to 70 employees, negotiated with Unions and Works Council achieved with no legal challenge or operational disruption
• Maintained customer contracts and relationships through the transition and transfer
• Turned the business to targeted profit levels
Data Warehouse, ERP, Sales, Contracts, Service, It, Ceo, CIO, PC, Interim, WAN, Contracts, Manager
My education
1993
-
1998
Brighton University
MSc, Management of Technology
MSc, Management of Technology
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