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jobs
Freelance Consultant
Fahim Khan
,
Ruislip
Experience
Other titles
Skills
I'm offering
Dynamic leader with history of driving healthcare organisation profitability, while streamlining operations and ensuring delivery of highest-quality service to clients. Expertise in developing and executing innovative business plans to meet all institutional objectives. Adept at leading operations overhauls and large, complex projects to update functionality and reduce capital expenditures. Proficient at hiring, training, mentoring, coaching and piloting cohesive, dedicated teams to consistently meet/exceed established service levels and goals. High-level of business acumen covering all areas of client service management using metric-driven and evidence-based decision-making tools. Polished professional with superlative communication talents; proven ability to forge and grow key relationships with customers, stakeholders, and government/regulatory authorities.
Markets
United States
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2014 - 2019
job
Director Contracted Services
Cleveland Clinic Abu Dhabi.
Spearheaded a team of seven professionals to ensure smooth progression of work, while overseeing procurement, such as PQQ, RFI, RFP, and RFQ as well as contract management for all goods and services. Negotiated multi-year, multi-million-dollar service contracts, while developing and implementing contract governance and vendor management performance targets. Assisted and advised to executive leadership regarding contractual matters, including solutions to service challenges and contract exit strategies. Conducted training and coaching sessions for colleagues enhance employees’ performance and increased compliance to processes.
Reduction of 50% turnaround time for processing purchase orders and new contracts.
Re-negotiated major service contracts and reduced annual contract cost by 10% successively for 3 years.
Implemented new procurement policies and procedures and standardized working practices following internal audit findings.
Supported and implemented workforce optimisation project covering insourced and outsourced labour across operations services. Scope of work included review of job grades, benchmarking FTE numbers against similar sized hospitals, establishing upper and lower level thresholds and integrating Emiratization targets into workforce strategy plan.
Reduction of 50% turnaround time for processing purchase orders and new contracts.
Re-negotiated major service contracts and reduced annual contract cost by 10% successively for 3 years.
Implemented new procurement policies and procedures and standardized working practices following internal audit findings.
Supported and implemented workforce optimisation project covering insourced and outsourced labour across operations services. Scope of work included review of job grades, benchmarking FTE numbers against similar sized hospitals, establishing upper and lower level thresholds and integrating Emiratization targets into workforce strategy plan.
Coaching, Procurement, Management, Leadership, Contract management, Service, Turnaround, Implementation, Vendor Management, Health, RFP, Contracts, Processing
2010 - 2014
job
Senior Project Manager
Cleveland Clinic Abu Dhabi.
Administered initial development of operational activation strategies, by collaborating with service and department heads. Prepared project status reports for presentation to the project steering group comprising CCAD Executive Leadership, Mubadala Healthcare, and Cleveland Clinic.
Facilitated development of service delivery models for departments including Operations, HR and Finance.
Supported development and review of departmental staffing plans to build department budgets and align to business planning goals, international benchmarks.
Supported development of ERP system such as supply chain module and human resources module. Supported identification of workforce optimization tools such a employee self-service.
Developed and implemented strategy for hospital activation and operational readiness
Created detailed hospital project plan including cross program dependencies (covering all work-streams, including construction, medical equipment, loose furniture fixtures, fittings, IT and operations )
Presenting executive (c-suite) level reports and managing project governance meetings.
Applied programme management tools, such as risks, issues, assumptions, dependencies, change control and project reporting.
Facilitated development of service delivery models for departments including Operations, HR and Finance.
Supported development and review of departmental staffing plans to build department budgets and align to business planning goals, international benchmarks.
Supported development of ERP system such as supply chain module and human resources module. Supported identification of workforce optimization tools such a employee self-service.
Developed and implemented strategy for hospital activation and operational readiness
Created detailed hospital project plan including cross program dependencies (covering all work-streams, including construction, medical equipment, loose furniture fixtures, fittings, IT and operations )
Presenting executive (c-suite) level reports and managing project governance meetings.
Applied programme management tools, such as risks, issues, assumptions, dependencies, change control and project reporting.
Change management, Project Manager, Operations, Leadership, Management, Service, Workshops, It, Development, Framework, Processes, Manager, Service Delivery
2009 - 2010
freelance
Independent Senior Consultant
Price Waterhouse Coopers.
Project Management Consultant providing advisory services to the Abu Dhabi Municipality. Working as a sub-contractor to Price Waterhouse Coopers, I was hired to provide subject matter expertise on the rationalisation of the web based building permit application system across the Emirate of Abu Dhabi. My work involved providing business analysis on current business application system, sourcing the market for potential vendors and option appraising vendor proposals for system consolidation and implementation.
Tender and procurement
2006 - 2009
freelance
Senior Consultant
Serco Consulting.
UK Central Government - Department of Revenues and Customs www.businesslink.gov.uk program (contract value £35m per annum)
My role involved designing a new web facing transactional interface enabling all UK businesses to submit their regulatory documents online. Designed and created a self-service front end web e-government application for UK businesses on the businesslink.gov.uk website. This project won Project of the Year at the 2007 national e Government awards for the UK. The major projects I have completed or was responsible for included:
• Senior Business Consultant - Initiated and set up the online transactional system allowing users to enter, save and submit applications to government departments. The project was named the International Trade Single Window Project (ITSW) which won a national e-government award for cross government working in 2007.
• Change Manager - Responsible for managing the Benefits Realisation project for the International Trade project. Initiating and setting out change management plans within the areas of communication, testing, system development, processes, organisational restructure and processes.
• Project Manager - Responsible for a web convergence specification for the migration of the Department of Agriculture transactions group onto the businesslink.gov.uk website. Managed the conceptual design phase and submitted and approved all project documentation via the internal Office of Government Commerce project and program management process.
My role involved designing a new web facing transactional interface enabling all UK businesses to submit their regulatory documents online. Designed and created a self-service front end web e-government application for UK businesses on the businesslink.gov.uk website. This project won Project of the Year at the 2007 national e Government awards for the UK. The major projects I have completed or was responsible for included:
• Senior Business Consultant - Initiated and set up the online transactional system allowing users to enter, save and submit applications to government departments. The project was named the International Trade Single Window Project (ITSW) which won a national e-government award for cross government working in 2007.
• Change Manager - Responsible for managing the Benefits Realisation project for the International Trade project. Initiating and setting out change management plans within the areas of communication, testing, system development, processes, organisational restructure and processes.
• Project Manager - Responsible for a web convergence specification for the migration of the Department of Agriculture transactions group onto the businesslink.gov.uk website. Managed the conceptual design phase and submitted and approved all project documentation via the internal Office of Government Commerce project and program management process.
Testing, Manager, UP, Processes, Online, Regulatory, Web, International, Office, Design, Development, Service, Website, Management, Program Management, Project Manager, Change management
2004 - 2006
job
Account Manager
Careworks Ltd.
Private sector software development company (Microsoft Partner) providing systems to the UK Health and Social Care Sector
Main duties included:
• Securing additional revenues for professional services from new name and existing customers
• Leading on tender bids, completing Pre Qualification Questionnaire and Request for Information for new name customers
• Demonstrating software and business proposals to central and local government Social Care and Youth Criminal Justice customers
• Developed advanced Microsoft technology skills using tools such as Office, Visio and Project
• Securing additional work for the expanding professional services team
• Technology worked with were Microsoft SQL Server, .net, Microsoft Reporting Services, Microsoft Analysis Services and Microsoft CRM v3.0
Main duties included:
• Securing additional revenues for professional services from new name and existing customers
• Leading on tender bids, completing Pre Qualification Questionnaire and Request for Information for new name customers
• Demonstrating software and business proposals to central and local government Social Care and Youth Criminal Justice customers
• Developed advanced Microsoft technology skills using tools such as Office, Visio and Project
• Securing additional work for the expanding professional services team
• Technology worked with were Microsoft SQL Server, .net, Microsoft Reporting Services, Microsoft Analysis Services and Microsoft CRM v3.0
Technology, Social, Manager, Server, Office, Software, Health, Development, Visio, Sql, Net, Account Manager, Microsoft SQL Server, Microsoft SQL, Software development, CRM, SQL Server
2002 - 2004
job
Business Relationship Manager
Mouchel.
Private sector outsourcing company providing large scale contracts to the UK government
Main duties included:
• Acting as the single point of contact between the business units and IT, Human Resources, Finance, Payroll, Property and Admin services whilst managing the Integrated Business Program Board on behalf of the consultant
• Develop, manage and maintain the annual program of work between the business operations comprising of up to 200 separate projects per year assuring key dependencies are identified and all risks are managed within the program framework
• Monitoring and managing the Service Level Agreements between the business and the service providers to ensuring targets are met consistently and service improvements are made
• Increase revenue for the contract from £23 million per annum to £54 million in a 6 year period, which was achieved by increasing the volume of services to the Council and delivering new services and projects to them and other authorities.
• Assist the business operation departments in setting out the annual budget ensuring that core SLA requirements were continued to be met and allow capacity for new business growth expansion
The role involved a significant amount of account development work and managing teams of up to 10 project managers and 15 business analysts.
Main duties included:
• Acting as the single point of contact between the business units and IT, Human Resources, Finance, Payroll, Property and Admin services whilst managing the Integrated Business Program Board on behalf of the consultant
• Develop, manage and maintain the annual program of work between the business operations comprising of up to 200 separate projects per year assuring key dependencies are identified and all risks are managed within the program framework
• Monitoring and managing the Service Level Agreements between the business and the service providers to ensuring targets are met consistently and service improvements are made
• Increase revenue for the contract from £23 million per annum to £54 million in a 6 year period, which was achieved by increasing the volume of services to the Council and delivering new services and projects to them and other authorities.
• Assist the business operation departments in setting out the annual budget ensuring that core SLA requirements were continued to be met and allow capacity for new business growth expansion
The role involved a significant amount of account development work and managing teams of up to 10 project managers and 15 business analysts.
Budget, Human Resources, Contracts, Finance, Service, It, Outsourcing, Growth, Development, Monitoring, Contracts, Framework, UP, Manager
1998 - 2002
job
Information Systems Project Manager
Lincolnshire County Council.
UK Local Government - Health and Social Services Performance Information Department
Main Duties Included:
• Lead the development of data extraction tools for Key Performance Indicators
• Managed and implemented a Social Care Caseload Management System using PRINCE2 project management methodologies
• Mapped social care pathways using process mapping tools such as Microsoft Visio for IT system implementation
• Developed training content and delivered Social Care IT workflow training to over 500 social work staff
• Supported and managed the delivery of key performance indicators using the Case management system
Main Duties Included:
• Lead the development of data extraction tools for Key Performance Indicators
• Managed and implemented a Social Care Caseload Management System using PRINCE2 project management methodologies
• Mapped social care pathways using process mapping tools such as Microsoft Visio for IT system implementation
• Developed training content and delivered Social Care IT workflow training to over 500 social work staff
• Supported and managed the delivery of key performance indicators using the Case management system
Project Management, Training, Project Manager, Prince2, Management, Content, It, Visio, Implementation, Development, Process Mapping, Workflow, Health, Manager, Social
1997 - 1998
freelance
Principal Consultant
MFPS Ltd.
Private sector niche consulting firm providing consulting and administration services to the National Health Service
Main Duties Included:
• Setup up financial procedures and systems and IT systems for over 30 NHS Clinics
• Managing contracts and budgets on behalf of 2 large clinic consortiums comprising of over 60 administrative, clerical and clinical staff. Annual budget £15m.
• Provide training to new staff on clinic administration
• Provide consultancy services to NHS clinics on organisational development, income generation, scheduling
Main Duties Included:
• Setup up financial procedures and systems and IT systems for over 30 NHS Clinics
• Managing contracts and budgets on behalf of 2 large clinic consortiums comprising of over 60 administrative, clerical and clinical staff. Annual budget £15m.
• Provide training to new staff on clinic administration
• Provide consultancy services to NHS clinics on organisational development, income generation, scheduling
Administration, Training, Budget, Consulting, Organisational development, Contracts, Service, It, Development, Health, Contracts, UP
1995 - 1997
job
Purchasing Consortium - Clinic Budget Manager
National Health Service (NHS).
Public sector department providing administration services to the NHS
Main Duties Included:
• Setup up financial procedures and systems and IT systems for over 6 NHS Clinics
• Managing contracts and budgets on behalf of 6 clinics comprising of 30 administrative, clerical and clinical staff totalling £4m per annum
• Reviewing and auditing financial procedures for each clinic and implementing any required changes
• Provide clinic budget training to administrative staff across the clinic consortium
Main Duties Included:
• Setup up financial procedures and systems and IT systems for over 6 NHS Clinics
• Managing contracts and budgets on behalf of 6 clinics comprising of 30 administrative, clerical and clinical staff totalling £4m per annum
• Reviewing and auditing financial procedures for each clinic and implementing any required changes
• Provide clinic budget training to administrative staff across the clinic consortium
Administration, Training, Budget, Contracts, It, Public sector, Contracts, UP, Manager
1993 - 1995
job
Practice Manager
National Health Service (NHS) Primary Care Clinic.
Primary Health Care Clinic
• Budget management of £500,000 increasing revenue by 20% over 3 years
• Implementation of new Clinical and Financial IT Systems
• Human Resource Management of clinic staff including administration and nursing employees including appraisals, recruitment and personal development
• Budget management of £500,000 increasing revenue by 20% over 3 years
• Implementation of new Clinical and Financial IT Systems
• Human Resource Management of clinic staff including administration and nursing employees including appraisals, recruitment and personal development
Administration, Budget, Management, It, Recruitment, Implementation, Resource management, Development, Health, Manager
My education
1991
-
1992
University of Liverpool
MSc, Information Systems
MSc, Information Systems
1988
-
1991
Kings College University of London
BSc, Chemistry
BSc, Chemistry
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